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The differences between product support analysts and product support engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support analyst, becoming a product support engineer takes usually requires 4-6 years. Additionally, a product support engineer has an average salary of $90,379, which is higher than the $59,531 average annual salary of a product support analyst.
The top three skills for a product support analyst include product support, escalate and technical support. The most important skills for a product support engineer are product support, technical support, and troubleshoot.
| Product Support Analyst | Product Support Engineer | |
| Yearly salary | $59,531 | $90,379 |
| Hourly rate | $28.62 | $43.45 |
| Growth rate | 10% | 2% |
| Number of jobs | 165,138 | 201,554 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Average age | 42 | 41 |
| Years of experience | 2 | 6 |
Product support analysts provide support to clients by addressing their issues through phone calls or emails. They assess the failures, systemic problems, hardware, and bugs. Their responsibilities include application and operating system configuration, recovery and maintenance, database backup, and SQL modifications. They test the products, communicate the mistakes or related issues to QA, and establish customer workarounds. Logical thinking, solving problems, and providing solutions are necessary for this job.
A product support engineer is responsible for resolving technical issues of end-users regarding the products and services offered by the company. Product support engineers conduct troubleshooting operations for system failures and write resolution reports for reference. They also support the product analysts in improving the product's features and processes to prevent the reoccurrence of defects and maintain optimal performance. A product support engineer designs automation procedures and runs multiple diagnostic tests to ensure high-quality outputs and avoid operational delays.
Product support analysts and product support engineers have different pay scales, as shown below.
| Product Support Analyst | Product Support Engineer | |
| Average salary | $59,531 | $90,379 |
| Salary range | Between $43,000 And $81,000 | Between $67,000 And $121,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Meta | Apple |
| Best paying industry | Finance | Technology |
There are a few differences between a product support analyst and a product support engineer in terms of educational background:
| Product Support Analyst | Product Support Engineer | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | Northwestern University |
Here are the differences between product support analysts' and product support engineers' demographics:
| Product Support Analyst | Product Support Engineer | |
| Average age | 42 | 41 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 80.7% Female, 19.3% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 14.1% White, 53.8% American Indian and Alaska Native, 0.4% | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 13.0% White, 69.4% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 11% | 5% |