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The differences between product support analysts and support associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a product support analyst and a support associate. Additionally, a product support analyst has an average salary of $59,531, which is higher than the $47,039 average annual salary of a support associate.
The top three skills for a product support analyst include product support, escalate and technical support. The most important skills for a support associate are sales floor, computer system, and POS.
| Product Support Analyst | Support Associate | |
| Yearly salary | $59,531 | $47,039 |
| Hourly rate | $28.62 | $22.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 165,138 | 100,892 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Product support analysts provide support to clients by addressing their issues through phone calls or emails. They assess the failures, systemic problems, hardware, and bugs. Their responsibilities include application and operating system configuration, recovery and maintenance, database backup, and SQL modifications. They test the products, communicate the mistakes or related issues to QA, and establish customer workarounds. Logical thinking, solving problems, and providing solutions are necessary for this job.
The primary role of sales support associates is to help sales staff and customers during the sales process. A sales support associate also performs other tasks that include maintaining positive customer relations, responding to customers' requests for quotes, information, and specifications, and, initiating contact with prospective customers. They are also responsible for coordinating proposals, sales literature production, and presentations. Requirements for this position include a high school diploma or general education development, administrative and communication skills, and organizational skills.
Product support analysts and support associates have different pay scales, as shown below.
| Product Support Analyst | Support Associate | |
| Average salary | $59,531 | $47,039 |
| Salary range | Between $43,000 And $81,000 | Between $26,000 And $83,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Meta | Apollo Global Management |
| Best paying industry | Finance | - |
There are a few differences between a product support analyst and a support associate in terms of educational background:
| Product Support Analyst | Support Associate | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between product support analysts' and support associates' demographics:
| Product Support Analyst | Support Associate | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 36.7% Female, 63.3% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 14.1% White, 53.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |