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The differences between product support analysts and systems support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a product support analyst and a systems support analyst. Additionally, a systems support analyst has an average salary of $82,219, which is higher than the $59,531 average annual salary of a product support analyst.
The top three skills for a product support analyst include product support, escalate and technical support. The most important skills for a systems support analyst are troubleshoot, customer service, and database.
| Product Support Analyst | Systems Support Analyst | |
| Yearly salary | $59,531 | $82,219 |
| Hourly rate | $28.62 | $39.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 165,138 | 161,168 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Product support analysts provide support to clients by addressing their issues through phone calls or emails. They assess the failures, systemic problems, hardware, and bugs. Their responsibilities include application and operating system configuration, recovery and maintenance, database backup, and SQL modifications. They test the products, communicate the mistakes or related issues to QA, and establish customer workarounds. Logical thinking, solving problems, and providing solutions are necessary for this job.
A systems support analyst is responsible for supporting the operations of the technology department of an organization, resolving network issues, and maintaining the safety and security of the system database. Systems support analysts must have excellent knowledge of the technology industry, identifying system process improvements, upgrading system infrastructure, and assisting end-users with navigation. They also create resolution reports for reference, including recommendations to prevent future inconsistencies and glitches. A systems support analyst conducts regular maintenance checks on the technology servers and immediately performs troubleshooting as needed for optimization.
Product support analysts and systems support analysts have different pay scales, as shown below.
| Product Support Analyst | Systems Support Analyst | |
| Average salary | $59,531 | $82,219 |
| Salary range | Between $43,000 And $81,000 | Between $58,000 And $114,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Meta | Virtu Financial |
| Best paying industry | Finance | Finance |
There are a few differences between a product support analyst and a systems support analyst in terms of educational background:
| Product Support Analyst | Systems Support Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between product support analysts' and systems support analysts' demographics:
| Product Support Analyst | Systems Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 70.4% Female, 29.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 14.1% White, 53.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 12.5% White, 54.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |