How to hire a production support analyst

How to hire a production support analyst, step by step

Here's a step-by-step production support analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a production support analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new production support analyst
• Step 8: Go through the hiring process checklist

What does a production support analyst do?

Post a production support analyst job for free, promote it for a fee

Post free

1. Identify your hiring needs

   First, determine the employments status of the production support analyst you need to hire. Certain production support analyst roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a production support analyst to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a production support analyst that fits the bill.

   This list presents production support analyst salaries for various positions.

   Type of Production Support Analyst	Description	Hourly rate
   Production Support Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$29-43
   Analyst Lead	The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials... Show more	$35-58
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Application Support
   • Management System
   • Java
   • Unix
   • Linux
   • Production Environment
   • Technical Support
   • Production Issues
   • Incident Management
   • SQL Server
   • SLA
   • PL/SQL
   • Jira
   • ITIL

   Check all skills

   Responsibilities:

   • Manage defects and configurations for code promotions utilizing ETL providing pivot table leadership reports.
   • Develop multiple database applications to streamline and automate core processes: including human resources in-boarding, payroll systems and article/advertising layouts.
   • Develop the client front-end using JSP, HTML, CSS and JavaScript.
   • Work with QA team for testing and test data and script preparation in PERL.
   • Build DataStage jobs, UNIX scripts, Perl scripts, store procedures, functions, triggers and packages.
   • Oversee all security controls, UI, users, groups, roles, profiles and rules in Salesforce.

   More production support analyst duties

3. Make a budget

   Including a salary range in your production support analyst job description helps attract top candidates to the position. A production support analyst salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a production support analyst in Nevada may be lower than in Delaware, and an entry-level production support analyst usually earns less than a senior-level production support analyst. Additionally, a production support analyst with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average production support analyst salary

   $74,571yearly

   $35.85 hourly rate

   ---

   Entry-level production support analyst salary

   $61,000 yearly salary

   Updated January 23, 2026

   Average production support analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$87,510	$42
   2	California	$84,737	$41
   3	Virginia	$78,466	$38
   4	New Jersey	$77,305	$37
   5	Oregon	$76,865	$37
   6	Connecticut	$76,369	$37
   7	New York	$75,982	$37
   8	Pennsylvania	$75,234	$36
   9	Kentucky	$74,989	$36
   10	Maryland	$74,184	$36
   11	Ohio	$74,110	$36
   12	Wisconsin	$73,710	$35
   13	Georgia	$73,426	$35
   14	Arkansas	$73,387	$35
   15	Arizona	$72,693	$35
   16	Illinois	$72,308	$35
   17	Utah	$71,701	$34
   18	Florida	$71,383	$34
   19	North Carolina	$71,365	$34
   20	Indiana	$71,271	$34

   Average production support analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Meta	$130,633	$62.80	191
   2	TEKsystems	$110,184	$52.97	133
   3	Signature Bank	$105,637	$50.79
   4	Capital Group	$102,240	$49.15	8
   5	CoverMyMeds	$101,171	$48.64
   6	Citi	$100,623	$48.38	72
   7	JPMorgan Chase & Co.	$99,828	$47.99	108
   8	Shearman & Sterling	$98,946	$47.57
   9	BNY Mellon	$98,772	$47.49	30
   10	Barclays	$96,263	$46.28	3
   11	Cigna	$94,187	$45.28	15
   12	BlueCross BlueShield of South Carolina	$91,843	$44.16	5
   13	MetLife	$91,434	$43.96	14
   14	Data	$90,630	$43.57	4
   15	InComm Payments	$90,417	$43.47
   16	ADM	$88,893	$42.74	54
   17	RBS Securities	$88,079	$42.35
   18	FIS	$87,484	$42.06	13
   19	Indiana University Health La Porte Hospital Inc	$86,065	$41.38	10
   20	Direct Energy	$85,859	$41.28

4. Writing a production support analyst job description

   A job description for a production support analyst role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a production support analyst job description:

   Production support analyst job description example

   Our client, one of the largest financial services firms, is seeking an Application Production Support Analyst-SQL and Linux
   Irving, TX
   
   Position Type: Contract
   
   Job Summary:
   
   This business-critical requisition required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience.
   
   Job Responsibilities:
   
   Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of Company's business. Provide application support oversight in resolving and troubleshooting problems. Provide and support recommendations for improved procedures and policies. Work with various vendors and ensure that issue resolution is as per Company's standards and there is timely notification to the customers for the ongoing production issues. Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner. Assist and support in achieving departmental goals and objectives. Provide advanced application support to effectively utilize the system infrastructure and resources. Provide direct assistance to users in using and interpreting software tools and products. Interact with software vendors to provide best solutions to business problems. Ensure compliance of all security measures in application development processes.
   Required Skills:
   
   Strong design & execution bend of mind to help resolve complex technical issues. Oversees process for technical issue escalation; prioritizes technical issue resolution. Oversees resolution of major system outages ensuring communication to interested parties. Start of day checks, continuous monitoring, and regional handover. Act as a liaison between users/traders, interfacing internal technology groups and vendors. Provides technical oversight across systems and applications, leverages skills across apps support area. Participate in application releases, from development, testing and deployment into production. Develop and maintain technical support documentation. Ticketing tools like ServiceNow Scheduling tools like AutoSys. Thorough understanding of ETL and relational database methodologies. Software engineering best practices Passion for technology and self- starter Strong writing, communication, time-management, decision-making, and basic task organization skills Ability to prioritize and manage schedules under tight, SLAs. Performs other duties and functions as assigned Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Company, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
   Knowledge/Experience:
   
   3-4 years' experience in handling production support activities, identifying and resolving technical issues. Experience with handling ETL jobs (Ab-Initio) with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another. Should have good expertise in database level analysis to trace issues to closure. Also, should have extensive experience in writing complex and efficient SQL DML statements. Should be aware of various scheduling tool. Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date. Delivering regular and customized training to teams within the business Experience on shell scripting would be added advantage It is desired but not mandatory to have experience with ETL/Database Development tools.
   Qualifications:
   
   First class degree with excellent academic qualifications. B.E/ B.Tech. in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right production support analyst for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your production support analyst job on Zippia to find and attract quality production support analyst candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with production support analyst candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   Sometimes, it's not enough to interview production support analyst candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new production support analyst

   Once you have selected a candidate for the production support analyst position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a production support analyst?