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Project manager technical support vs senior support technician

The differences between project managers technical support and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a project manager technical support and a senior support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $61,581 average annual salary of a project manager technical support.

The top three skills for a project manager technical support include technical support, project management and database. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Project manager technical support vs senior support technician overview

Project Manager Technical SupportSenior Support Technician
Yearly salary$61,581$74,459
Hourly rate$29.61$35.80
Growth rate10%10%
Number of jobs206,881113,499
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 48%
Average age4242
Years of experience22

Project manager technical support vs senior support technician salary

Project managers technical support and senior support technicians have different pay scales, as shown below.

Project Manager Technical SupportSenior Support Technician
Average salary$61,581$74,459
Salary rangeBetween $36,000 And $102,000Between $48,000 And $114,000
Highest paying City-Durham, NC
Highest paying state-Pennsylvania
Best paying company-Pacira BioSciences
Best paying industry-Technology

Differences between project manager technical support and senior support technician education

There are a few differences between a project manager technical support and a senior support technician in terms of educational background:

Project Manager Technical SupportSenior Support Technician
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Project manager technical support vs senior support technician demographics

Here are the differences between project managers technical support' and senior support technicians' demographics:

Project Manager Technical SupportSenior Support Technician
Average age4242
Gender ratioMale, 75.6% Female, 24.4%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 13.1% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between project manager technical support and senior support technician duties and responsibilities

Project manager technical support example responsibilities.

  • Manage lifecycle of incidents in adherence to ITIL framework of best practices.
  • Manage and coordinate engineers in the network support environment consisting of UNIX and Novell servers, Cisco routers and switches.
  • Manage external vendors including QA and software development studios to help expedite increase project workload.
  • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
  • Review, evaluate and formulate project plans, while keeping PMO industry and ITIL standards, schedules and budgets.
  • Review SLA and operational metrics with customers.
  • Show more

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Project manager technical support vs senior support technician skills

Common project manager technical support skills
  • Technical Support, 23%
  • Project Management, 8%
  • Database, 5%
  • Network Infrastructure, 4%
  • Desktop Support, 4%
  • SQL Server, 3%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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