Job Description
Department
Operational
Location
342 San Luis St., Suite 304, San Juan, PR 00920
Position
Customer Service Representative
Reports to
German Muñoz
Title
Director of operations
Position type:
Full time
Part time
Contract
In house
Shift hours: 40 weekly
Operating: Monday to Sunday, rotating shifts
Extent
No extent
General purpose
The customer service representative will act as a link, providing information about the services or product and will channel any request or problem that requires attention, providing the corresponding guidance. Among the qualities of the representative, the main one is to help the client with patience in an empathic way, maintaining their ability to have control of the call and efficiently communicate the information. The objective is to guarantee quality service, respond effectively to customer inquiries and maintain high customer satisfaction. Manage incoming calls and customer service inquiries. Identify and evaluate the needs of customers to achieve their satisfaction.
RESPONSIBILITIES AND COMPETENCES
Manage a large number of incoming calls.
Identify and evaluate the needs of customers to achieve their satisfaction.
Provide accurate, valid and complete information.
Comply with the level of service and productivity goals established by the campaign / company for which the calls are being answered.
Maintain quality and productivity in accordance with the provisions of the Company.
Inform your immediate supervisor of any situation that arises, both customers and employees that may affect the proper functioning of the company.
Correctly register the information in the contact system.
Follow communication procedures, guidelines and policies.
Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
Minimum of 6 months of demonstrable customer service experience or experience as a customer service representative.
Great capacities to maintain telephone contact and for active listening.
Customer orientation and ability to adapt / respond to different types of personalities.
Knowledge and domain with computerized equipment.
Excellent in keyboard handling and data entry.
Trained to work under pressure and able to respond to high volume of work.
Ability to work in a team.
Excellent verbal and written communication skills.
Good diction.
Availability of schedules and rotating shifts.
Possess high professionalism and ability to deal with clients and colleagues.
Academic requirements
Post-Secondary Studies (Associate Degree or equivalent, preferably in Business Administration)
DEMANDS
I work seated for approximately 7 to 8 hours to be able to successfully fulfill its essential functions.
Exposed to use of computerized equipment at all times to perform its functions.
Vision, speaking and listening are required to perform their functions and capable of being understood.
Be available to work overtime in cases of operational need that may be required.
APPROVED by
Maria Miranda De Jesús
Title
HR & Finance Director
Employee sing
Date
Affirmative Action Plan Statement / Equal Employment Opportunity
Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.
Insight Communications, Corp.
342 San Luis St., Suite 304, San Juan, PR 00920
Tels. ************, ************, ************ Fax. ************
Monday to Sunday, rotating hours.
40 hours per week
$21k-31k yearly est. Auto-Apply 60d+ ago
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Parts Representative
Ricardo Caballero Auto 4.4
Representative job in Coamo, PR
The person in this position acts as the main contact between the parts department of Ricardo Caballero Grupo Automatize and the different suppliers, and supplies the parts needs to the service department, as well as with retail and wholesale customers in the sale of parts and accessories for cars under the MITSUBISHI brand. He carries out all part transactions such as sale, shipping, receipt, return, among others.
Responsibilities:
Executes work assigned by the Parts & Service Manager.
Inspects daily inventory and ensures that there is always an inventory of all parts to meet customer and service department needs.
Keeps a record of the part or accessory orders placed and identifies in the system who owns each one and coordinates the delivery with the client or the appointment with the advisor.
Keep the areas assigned to store parts clean, orderly and in good condition. Create new areas as needed and not have pieces on the floor that obstruct the passage.
In charge of performing “Scrapping” and complying with the standard.
Is responsible for keeping parts in the assigned area properly organized.
Dispatch parts to the customer through the counter and to the workshop through the workshop window.
Promote the installation of parts sold over the counter and refer it to the Service Advisor.
Responsible for ordering parts complying with the standards of each brand.
Estimates parts over the counter and for repairs in the workshop, whether warranty or paying customer, and will follow up on them.
Ensure that you receive all the parts that are ordered and that they are in perfect condition.
Responsible for communicating with the supplier when parts do not meet standards, or the ordered quantity is not received.
Maintains contact with suppliers for order status or part returns.
Document all delivery of special tools to technicians.
Know the MITSUBISHI brand parts policies and procedures manual to comply with the brand's standards, including obsolescence.
Make efforts to get new clients, whether regular or wholesale.
Work as a team providing support to colleagues.
Participate in seminars and training courses, whether online or in person, and do your best to acquire new skills.
Follows up with advisors on uninstalled parts in inventory.
Carry out other activities if requested by your supervisor.
Know Service Advisor processes and guarantees to cover if necessary.
Requirements:
High School Diploma
Valid Driver's License required.
Basic knowledge of the use of dangerous objects and the risks.
Basic knowledge of vehicle diagnosis.
Knowledge of physical inventory, obsolescence, parts movements.
Basic knowledge of safety in the work area.
Basic reading and writing skills to understand repair orders and document work performed or needed.
Knowledge of MITSUBISHI brand vehicles preferably and everything related to the development of the parts department.
Ability to lift boxes of merchandise.
Knowledge of information systems.
Good verbal and written communication
Kind of position:
Full time, Indefinite contract
Benefits:
Professional development training.
Private medical insurance
Uniform provided
Christmas Bonus
Schedule:
From Monday to Saturday
One day off during the week and on Sundays
Job Location:
Face-to-face employment
*Equal Employment Opportunities
$16k-23k yearly est. Auto-Apply 30d ago
Data Entry
Coreplus Servicios Clinicos Y Patologicos
Representative job in Carolina, PR
DATA ENTRY - PART TIME
Who are we?
For almost 30 years, CorePlus has provided Puerto Rico with anatomical pathology laboratory services and clinical analysis with innovation and precision. Our commitment is,
to be a leader in the transformation of pathology to the digital world
. In 2020 we deployed our digital pathology platform, being the first organization in Puerto Rico to make the transformation. Known worldwide for operationalizing the use of Artificial Intelligence (AI) in the diagnosis of prostate and breast cancer, CorePlus stands out for being avant-garde.
If innovation and passion appeal to you, we invite you to join our mission and become part of our family; we offer excellent benefits including health plan, dental, vision, 401k, paid vacation, and life insurance.
The Position
CorePlus is seeking a detail-oriented Part-Time Data Entry Clerk to support accurate entry, review, and analysis of information within our CRM system. This role is critical to maintaining data integrity and ensuring that client and operational information is complete, accurate, and up to date. The ideal candidate is highly organized, detail-focused, and comfortable working with computer systems in both Spanish and English.
Key Responsibilities
- Enter, update, and maintain accurate data in the company's CRM system
- Review data for accuracy, completeness, and consistency
- Identify, flag, and correct errors or inconsistencies in records
- Analyze CRM data to ensure proper classification and organization
- Verify information against source documents and systems
- Maintain confidentiality and security of sensitive information
- Support operational and administrative teams with data-related tasks
- Follow established procedures and data-entry standards
- Generate basic reports or data summaries when requested
Requirements & Qualifications
- High school diploma or equivalent (Associate degree preferred)
- Experience in data entry, administrative support, or similar role preferred
- Strong computer skills, including CRM systems and Microsoft Office
- Exceptional attention to detail and accuracy
- Ability to read, write, and understand Spanish and English fluently
- Ability to work independently and manage tasks with minimal supervision
Work Schedule
Part-time schedule; hours determined based on operational needs
CorePlus
is an equal employment/affirmative action opportunity employer. It does not discriminate against any qualified person on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
$26k-31k yearly est. Auto-Apply 15d ago
Sales Representative
Symbiotic Services
Representative job in Cayey, PR
Sales Representative - Cayey, Puerto Rico
Symbiotic Services is actively recruiting on behalf of a leading tobacco industry partner. As a key player in consumer goods, the company is known for bold thinking, innovation, and a challenger mindset.
Position Overview
The Sales Representative will drive product placement and growth across retail locations. Responsibilities include securing product orders, expanding shelf space, executing promotional strategies, and building strong retailer relationships within the assigned territory.
Key Responsibilities
Sell company products and promotional programs to retailers
Develop customized selling plans and leverage product knowledge
Execute retail coverage plans and meet assigned sales objectives
Build and maintain strong retail partnerships
Monitor in\-store promotional placement, pricing, and display execution
Report customer and market insights to leadership
Ensure compliance with partnership agreements
Qualifications - Minimum Requirements
High School Diploma or GED
Must be 21 years or older
Valid driver's license
Proficiency in Microsoft Office and Teams
Strong communication, organization, and time management skills
Ability to work independently and manage multiple tasks
Preferred Qualifications
Bachelor's degree in Business Administration or related field
At least one year of sales experience
Work Environment
Must reside within or near the Cayey, Puerto Rico territory
Moderate physical activity; occasional lifting (10\-50 lbs)
Travel within territory required
Frequent use of computer and vehicle
To apply or learn more about this opportunity, contact Symbiotic Services today.
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$24k-46k yearly est. 26d ago
Representative II, Customer Service Ops
Cardinal Health 4.4
Representative job in San Juan, PR
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory
+ Provide problem resolution for order issues in a timely manner including delays
+ Process non-routine orders such as product samples that have special requirements
+ Multitask in a fast paced environment
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems
+ Team-oriented mindset
+ Strong organizational skills and attention to detail
+ Excellent communication skills
+ A passion for healthcare
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Other duties as assigned.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$15.7-22.5 hourly 19d ago
Call Center Representative
Tropigas de Puerto Rico Inc.
Representative job in San Juan, PR
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
$16k-21k yearly est. Auto-Apply 60d+ ago
Participant Services Representative (Bilingual)
Community Financial System, Inc. 4.3
Representative job in San Juan, PR
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
The BPAS team of Participant Services Representatives is responsible for responding to retirement plan and/or benefit plan (FSA, VEBA, HSA) participant questions and inquiries via phone or e-mail in a polite, professional, knowledgeable manner. You must take pride in and truly enjoy assisting others.
Hours: 9:00-5:30 ET M-F
Learn and understand industry content. Maintain proficient knowledge of all laws and regulations applicable to this position
Become proficient with software applications utilized in the position
Study for and pass ASPPA (American Society of Pension Professionals and Actuaries) Retirement Plan Fundamentals Course, as applicable
Provide assistance to internal departments
As an integral member of the organization, this position is also responsible to provide assistance wherever necessary to help the department and the Company in achieving their goals
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
Qualifications
Minimum 2 year degree in Business, Accounting or related field preferred
Customer Service experience required, or a degree in lieu of experience. Related experience working in some capacity with retirement plans or benefits plans (FSA, VEBA, HSA) also a plus
Well-developed written and oral communication skills; highly organized and show an attention to detail; ability to prioritize work assignments and multitask; display an intermediate level competency with Microsoft Word and Excel, as well as personal computer skills. Bilingual (English/Spanish) is preferred
All applicants must be 18 years of age or older.
$17k-19k yearly est. 10d ago
Pharmacy Help Desk Call Center Representative
Pharmpix Corporation
Representative job in Guaynabo, PR
The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.
ESSENTIALS ROLES AND RESPONSIBILITIES
Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.
Answer incoming providers' and beneficiaries' calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.
Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.
Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.
Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
Guide pharmacies, providers and beneficiaries regarding the process of claim transmission, reimbursement and payment.
Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.
Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.
Identify system issues and route to the corresponding internal department.
Make outbound calls to pharmacies, providers and beneficiaries if necessary.
Support all Quality Management Program initiatives.
Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.
TRAINING & EDUCATION
Pharmacy Technician, Technical or Associate Degree
LICENSURE / CERTIFICATION
Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.
PROFESSIONAL EXPERIENCE
1 - 2-year customer service or call center experience and healthcare environment (Preferable).
PROFESSIONAL COMPETENCIES
Knowledge:
Fully Bilingual (Spanish / English written and verbal).
PC skills (Microsoft System)/System oriented.
Skills:
Strong customer service skills.
Excellent phone, written, active listening and follow-through skills.
Skill in analyzing situations accurately and taking effective action.
Attention to details.
Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Demonstrated effective organizational skills.
Abilities:
Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Ability to work in a fast-paced environment and multitask.
PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sitting, standing and walking.
The position requires that weight be lifted and force be exerted up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work.
PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
$16k-21k yearly est. Auto-Apply 54d ago
Pharmacy Help Desk Call Center Representative
Pharmpix
Representative job in Guaynabo, PR
The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.
ESSENTIALS ROLES AND RESPONSIBILITIES
Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.
Answer incoming providers' and beneficiaries' calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.
Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.
Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.
Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
Guide pharmacies, providers and beneficiaries regarding the process of claim transmission, reimbursement and payment.
Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.
Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.
Identify system issues and route to the corresponding internal department.
Make outbound calls to pharmacies, providers and beneficiaries if necessary.
Support all Quality Management Program initiatives.
Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.
TRAINING & EDUCATION
Pharmacy Technician, Technical or Associate Degree
LICENSURE / CERTIFICATION
Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.
PROFESSIONAL EXPERIENCE
1 - 2-year customer service or call center experience and healthcare environment (Preferable).
PROFESSIONAL COMPETENCIES
Knowledge:
Fully Bilingual (Spanish / English written and verbal).
PC skills (Microsoft System)/System oriented.
Skills:
Strong customer service skills.
Excellent phone, written, active listening and follow-through skills.
Skill in analyzing situations accurately and taking effective action.
Attention to details.
Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Demonstrated effective organizational skills.
Abilities:
Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Ability to work in a fast-paced environment and multitask.
PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sitting, standing and walking.
The position requires that weight be lifted and force be exerted up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work.
PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
$16k-21k yearly est. Auto-Apply 54d ago
University Representative
Kevane Grant Thornton LLP
Representative job in San Juan, PR
You can become a Kevane Grant Thornton University Representative. We are accepting resumes for our talent database.
The University Representatives:
Represent the firm in the campuses.
Deliver the firm's key messages to the universities and identify talented candidates.
Maintain a close relationship with the professors and student's organizations to promote the firm.
Principal Function:
The University Representative is responsible for assisting the Human Resources Department in increasing and improving the exposition of the Firm in their respective universities and throughout accounting students. The incumbent must demonstrate skills such as: leadership, ethical conduct, self-confidence, excellent interpersonal communication, and familiarization with the Firm environment.
Educational Background:
The incumbent must comply with the following requirements:
Enrolled in a bachelor's degree program in accounting of any university and coursing his/her second year, preferably.
Having a 3.30 GPA or more on a scale of 4.00. This average should be maintained during the years of studies.
Active member of the Accounting Students Association.
Fluent in English and Spanish, written and oral.
Kevane Grant Thornton is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, sexual orientation, gender identity, gender expression, national origin, age, disability status, genetic information, military or veteran status or any other applicable legally protected considerations made unlawful by federal, state, or local laws.
$18k-28k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Genpt
Representative job in San Juan, PR
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
$13k-21k yearly est. Auto-Apply 37d ago
Customer Service Representative (Call Center)
Worldnet Telecommunications LLC 4.1
Representative job in Guaynabo, PR
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
Attends all call types - from order status, billing balances and/or repair status. To create and maintain service documentations for a new service request, claim or technical situations using the systems assigned by the company. Orientation for a new services or rates plans. Perform outgoing calls to confirm completed service and repairs orders. Promote and develop the VISION of the company within the group.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
In charge of handling all external and internal Customer issues related to service via telephone calls, email or fax, analyze them using the operations systems and to reply any request with a time frame of 30 to 60 seconds.
Maintain an average call monitoring percentage of no less than 85% (Satisfactory).
Responsible to refer any situation to the right area/department using the operations systems provided.
In charge to manage in excellence all the Customer calls following the VISION of the Company.
Responsible of handling the assigned duties and follow the ongoing process according to the rules and procedures established in the Operations Department.
Assist the Customer in billing, collections request, services orientation, order status.
Handle customer calls of repairs, but not limited to, POTS, and SF services. Complete basic troubleshooting for POTS services.
Responsible to realize outgoing calls to confirm service for repairs and service orders completed, provide status and testing.
Responsible of reporting and escalating to the Specialist, Supervisor or Manager any unusual situation with the service identified while communicating and helping the Customer.
Responsible of updating on a daily basis all the operations systems and related departments with the corresponding information and actions taken in a short, detailed and clear manner to facilitate reading and understanding.
Responsible of processing investigations or special projects required by the Supervisor in the time frame indicated.
Responsible of keeping the Call Center Area well attended all the time including supporting the team task when another customer representative is out of the office.
Assist in training and orientation of the new employees.
Support and inform other area/departments regarding the services issues.
Performs all other duties as required.
SUPERVISORY RESPONSIBILITIES
This Job has no supervisory responsibilities
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates Degree and two years of call center/ customer service experience and/or training or equivalent combination of education and experience.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job requires the employee to sit, stand, and bend, and a normal range of hearing and vision.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
$14k-21k yearly est. Auto-Apply 55d ago
Customer Service Representative
Telemedik
Representative job in Guaynabo, PR
Job Description:
As a Customer Service Representative, you will be responsible for providing telephone guidance to clients and/or insured members, according to their requests and needs, ensuring first-contact resolution. You will play a key role in the service experience by offering professionalism, courtesy, and excellence.
Essential Duties:
Communicates with members by phone to provide information about their respective health insurance plan services.
Offers guidance, support, and educational services on non-clinical matters related to the different plan coverages and promotions.
Manages incoming calls and refers them to the appropriate resources based on the member's specific needs.
Documents and records transactions, including details of inquiries and actions taken.
Refers unresolved customer complaints to a supervisor or designated departments for further investigation.
Supports other Contact Center projects.
Conducts outbound phone interviews with members regarding services, satisfaction levels, and follow-up activities.
Participates in training and development sessions.
Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for handling confidential information.
Immediately reports any Protected Health Information (PHI) exposure to the supervisor.
Complies with core and functional trainings, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including but not limited to URAC).
Requirements:
Minimum of one (1) year of experience in Customer Service.
Completed high school and/or university credits (preferred).
Advanced knowledge of computer applications and/or Microsoft Office.
Strong customer service orientation and commitment.
Excellent verbal and written communication skills.
Fast documentation and internet navigation skills.
Availability for rotating shifts (including weekends/holidays), Monday to Sunday from 7:00 a.m. to 7:00 p.m.
What are the benefits of joining our team as a Health Services Representative?
Training in service, regulatory aspects, and healthcare.
24/7 Telemedicine service.
Free employee health and wellness programs.
Opportunities for growth and development.
Contributing to the health and well-being of the population.
Paid leave benefits.
Position Type: Full-time or Part-time
Work Location: On-site position in Guaynabo, PR
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)
$13k-21k yearly est. Auto-Apply 13d ago
Customer Service Representative Bilingual
3500 Square
Representative job in Arecibo, PR
Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico
Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.S. Citizenship required
3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential.
Key Responsibilities
Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish.
Accurately document call details and process service requests in company systems.
Meet productivity and quality metrics (call handling, accuracy, timeliness).
Maintain confidentiality and adhere to all compliance and security standards.
Work collaboratively with supervisors and team members to ensure excellent customer experience.
Schedule
Second Shift: 11:00 a.m. - 8:00 p.m. (local PR time)
Daylight Saving Adjustment: 12:00 p.m. - 9:00 p.m. (local PR time)
Minimum Qualifications
U.S. Citizen with ability to successfully pass a federal background check with fingerprinting.
High School Diploma or equivalent required; Associate's degree preferred.
Fully bilingual (English/Spanish) - must speak, read, and write fluently in both languages.
Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook).
Previous call center or customer service experience strongly preferred.
Ability to work on-site in Arecibo, PR on a full-time schedule.
Education & Certifications
High School Diploma or GED required.
Additional training or certifications in customer service, communications, or related areas is a plus.
What We Offer
Competitive hourly wage
Paid holidays, vacation, and sick leave
Health insurance and professional development reimbursement.
Career growth opportunities in federal contracting services.
How to Apply
Make a difference by supporting veterans while building your career in a professional call center environment!
$13k-21k yearly est. Auto-Apply 58d ago
05001 Inside Sales
SBH Health System 3.8
Representative job in Hatillo, PR
By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!!
The Sales Associate/Beauty Advisor will focus on one primary objective - creating a memorable shopping experience for our customers. We are continually searching for passionate beauty lovers that want to help our customer through their beauty experience. Whether assisting with hair color, cosmetics, skin care, or nails, we want you to be the advisor on our customer's journey. It takes knowledge and training - which Sally Beauty will go above and beyond to provide. You bring your passion and personality - we will do the rest!
Your role at Sally Beauty:
Build relationships and inspire loyalty.
Recommend additional and complimentary products.
Inform customers of current promotions and events.
Set up advertising displays and arrange merchandise to highlight sales and promotional events.
Ensure our customers are informed about and enrolled in our Loyalty program.
Complete transactions accurately and efficiently.
Maintain a professional store environment and communicate inventory issues.
Demonstrate our Sally Beauty Culture Values.
We have a range of different working schedules and hours to suit everyone's needs.
Why you'll love working here:
The people are creative, fun and passionate about beauty.
Generous product discount and free sample products.
You will receive a great education regarding our products.
You will have ample opportunity for growth.
You may qualify for one or more of the following - medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked.
Requirements:
High School Diploma or equivalent
Must 18 years of age or older
1 + years retail sales/customer service experience preferred
Must be available to meet the scheduling needs of the business
Able to communicate with customers, co-workers and management in a clear and concise manner
Ability to execute knowledge from product knowledge training to support with customer service
Can read and explain product labels
Can follow direction and perform other duties as assigned by Manager
Legal wants you to know:
Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation.
May be exposed to fumes and odors upon occasion.
Working Conditions/Physical Requirements
The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals.
Additional Information:
Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you.
“At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.
SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
$39k-45k yearly est. Auto-Apply 60d+ ago
Sales Representative
Nazareno Services Inc.
Representative job in Bayamn, PR
Metro and North Central Area
Who are we?
We are the authorized distributor of the Diabetes medical equipment Dexcom (Continuous Glucose Monitor) and Tandem (Insulin Pumps), among other brands, in Puerto Rico and the Caribbean.
Overview:
Attend targeted meetings with physicians, associations, and related personnel to present product advantages and ensure follow-up is completed until the sales cycle is closed, thereby meeting the established Company goals.
Responsibilities:
Follow established promotional plans and strategies to sell the glucose monitor to potential customers through key physicians, office and nursing personnel, patients, associations, etc.
Prepares, guides, and offers presentations to all potential clients and follows up on them.
Establishes and maintains excellent business relations with all targeted providers and key personnel (e.g., community opinion leaders).
Interacts with customers in one-to-one sessions, sales team meetings, and stand-up presentations.
Explain treatment and benefits to customers to appropriately oversee their medical condition.
Provides samples to physicians as applicable and maintains records and accountability for samples.
Proactively maintains abreast of changes in their medical field.
Creates detailed service business plans to serve key customers.
Discusses characteristics and clinical studies about diabetes products with physicians and other potential customers (i.e., key opinion leaders and associations).
Creates and maintains customer profiles and call notes, and sets the next call objective after every customer contact.
Plan and direct strategies and projects that generate sales.
Monthly evaluates results versus assigned objectives.
Analyzes assigned territory sales performance data and identifies and shortly attends to areas for improvement.
Develop, discuss, and report on sales efforts and the status of the weekly itinerary and routing schedule to meet call plan goals.
Develop customer-specific team action plans to report results on a weekly basis.
Educate physicians, patients, nurses, educators, and other referral sources regarding the importance of intensive diabetes management and continuous glucose monitoring for patients.
Utilize approved sales collateral to support promotional and territorial needs.
Represent the Company in industry events, like conventions, conferences, or any other activity where their assistance is required.
Must comply fully and consistently with all company policies, procedures, applicable laws, and regulations to maintain appropriate business and employment practices.
May carry additional duties and responsibilities as assigned, according to the requirements of education and experience mentioned in this document.
Requirements:
Bachelor's degree in business administration, pharmacy, science, marketing, finance, or related fields, or Associate's degree or two years of studies equivalent to 60 approved university credits.
At least three (3) years of experience in sales or related areas, preferably with experience in Diabetes, Pharma, Science, or the Health Care industry.
Minimum of two (2) years of experience in sales and promotion of products and services, preferably in the Diabetes and or health industry.
Languages:
Spanish - Advanced (comprehensive, writing, and verbal)
English - Advanced (comprehensive, writing, and verbal)
A valid driver's license in the Commonwealth of Puerto Rico.
Demonstrates in-depth product, market, and competitor knowledge.
Computer literate (Microsoft Office: Word, Excel, PowerPoint, Outlook, Teams).
Ground Transportation required (car allowance provided).
Excellent organization skills (monitoring and reporting).
Ability to work collaboratively with colleagues and staff to create individual and team results (team-oriented environment).
Solid research, analytical, and technical skills.
Excellent communication, persuasion, negotiation, and leadership skills (able to sell the product, personalized service, and influence opinion leaders).
Capability to manage priorities and workflow.
Versatility, agility, and willingness to work within constantly challenging priorities with enthusiasm.
Proven capacity to handle multiple tasks and meet deadlines while maintaining high-quality standards.
Understanding of the local healthcare environment, customers, and competition.
Flexibility to work irregular working hours, weekends, and holidays when required.
Equal Opportunity Employer
$24k-47k yearly est. Auto-Apply 60d+ ago
Sales Representative
Reliable Enterprises Development (Red
Representative job in Bayamn, PR
Job Description
Reliable Enterprises Development (RED)
Sales Representative // Full Time // Job Opportunity
Company Profile
We are a company committed to providing comprehensive support in managing and improving customer service for you, your users, and your business. We dedicate all our knowledge and experience to optimizing customer service strategies to increase response times, improve customer communication, and streamline support processes, always adhering to the highest standards of quality and service.
Overview
As a Sales Representative, you should identify and reach out to potential clients, understand their needs and requirements, compellingly present the company's Customer Service Center, negotiate and close deals, and provide ongoing support to ensure customer satisfaction. You are also expected to maintain strong relationships with existing clients, stay updated on industry trends and competitors, and collaborate with other team members to achieve sales targets and contribute to the company's growth. Strong communication, negotiation, and problem-solving skills, along with a customer-centric approach, are essential for success in this role.
Duties and Responsibilities
Interacts with prospects and or customers on one-to-one sessions, sales team meetings, and stand-up presentations.
Explains the Contact Service Center process and benefits to customers to support their needs accordingly.
Demonstrates in-depth product, market, and competitor knowledge.
Proactively maintains abreast of changes in the Contact Service Center field.
Maintains a continuous professional relationship with key opinion leaders in the medical community, among other industries.
Addresses key customer needs by creating and successfully implementing business plans.
Prepares and updates customer profiles.
Maintains customer profiles and call notes. Sets the next call objective after every customer contact.
Implement market development plans and strategies, as well as quarterly sales plans, to achieve sales goals and objectives.
Evaluates results versus assigned objectives.
Analyzes territory sales performance data and identifies areas for improvement.
Develops and follows daily itinerary and routing schedule to meet call plan goals.
Develops customer-specific team action plans with measurable outcomes and time frames.
Work directly with prospects and or customers.
Utilize approved sales collateral to support promotional and territorial needs.
Key Credentials
Bachelor's degree in Business Administration or related fields.
Minimum of three (3) years of experience in sales and promotion of Contact Service Center, preferably.
Prior experience in medical device services or business-to-business sales in the health sector is highly preferred.
Strong data analysis, evaluation, and problem-solving skills.
Fully Bilingual English/Spanish.
Proficient in Microsoft Office (Word, Excel, PowerPoint) and Internet applications.
Ability to meet or exceed sales targets.
Ability to impact and influence key customers and opinion leaders.
Selling and research skills.
Ability to prioritize, assign, and allocate resources to gain maximum return.
Communicate technical information effectively to target customers.
Understanding of the local healthcare environment, customers, and competition is a plus.
Work requires significant local travel, so you must have a valid Puerto Rico driver's license.
Work irregular hours, weekends, and holidays, when necessary.
Available to travel within the island 75% of the time.
Equal Opportunity Employer
$24k-47k yearly est. 3d ago
Representative II, Customer Service Operations
Cardinal Health 4.4
Representative job in San Juan, PR
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$15.7-22.5 hourly 15d ago
Call Center Representative
Tropigas de Puerto Rico Inc.
Representative job in San Juan, PR
Job Description
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
$16k-21k yearly est. 30d ago
Sales Representative
Nazareno Services
Representative job in Bayamn, PR
Job Description
Sales Representative
Metro and North Central Area
Who are we?
We are the authorized distributor of the Diabetes medical equipment Dexcom (Continuous Glucose Monitor) and Tandem (Insulin Pumps), among other brands, in Puerto Rico and the Caribbean.
Overview:
Attend targeted meetings with physicians, associations, and related personnel to present product advantages and ensure follow-up is completed until the sales cycle is closed, thereby meeting the established Company goals.
Responsibilities:
Follow established promotional plans and strategies to sell the glucose monitor to potential customers through key physicians, office and nursing personnel, patients, associations, etc.
Prepares, guides, and offers presentations to all potential clients and follows up on them.
Establishes and maintains excellent business relations with all targeted providers and key personnel (e.g., community opinion leaders).
Interacts with customers in one-to-one sessions, sales team meetings, and stand-up presentations.
Explain treatment and benefits to customers to appropriately oversee their medical condition.
Provides samples to physicians as applicable and maintains records and accountability for samples.
Proactively maintains abreast of changes in their medical field.
Creates detailed service business plans to serve key customers.
Discusses characteristics and clinical studies about diabetes products with physicians and other potential customers (i.e., key opinion leaders and associations).
Creates and maintains customer profiles and call notes, and sets the next call objective after every customer contact.
Plan and direct strategies and projects that generate sales.
Monthly evaluates results versus assigned objectives.
Analyzes assigned territory sales performance data and identifies and shortly attends to areas for improvement.
Develop, discuss, and report on sales efforts and the status of the weekly itinerary and routing schedule to meet call plan goals.
Develop customer-specific team action plans to report results on a weekly basis.
Educate physicians, patients, nurses, educators, and other referral sources regarding the importance of intensive diabetes management and continuous glucose monitoring for patients.
Utilize approved sales collateral to support promotional and territorial needs.
Represent the Company in industry events, like conventions, conferences, or any other activity where their assistance is required.
Must comply fully and consistently with all company policies, procedures, applicable laws, and regulations to maintain appropriate business and employment practices.
May carry additional duties and responsibilities as assigned, according to the requirements of education and experience mentioned in this document.
Requirements:
Bachelor's degree in business administration, pharmacy, science, marketing, finance, or related fields, or Associate's degree or two years of studies equivalent to 60 approved university credits.
At least three (3) years of experience in sales or related areas, preferably with experience in Diabetes, Pharma, Science, or the Health Care industry.
Minimum of two (2) years of experience in sales and promotion of products and services, preferably in the Diabetes and or health industry.
Languages:
Spanish - Advanced (comprehensive, writing, and verbal)
English - Advanced (comprehensive, writing, and verbal)
A valid driver's license in the Commonwealth of Puerto Rico.
Demonstrates in-depth product, market, and competitor knowledge.
Computer literate (Microsoft Office: Word, Excel, PowerPoint, Outlook, Teams).
Ground Transportation required (car allowance provided).
Excellent organization skills (monitoring and reporting).
Ability to work collaboratively with colleagues and staff to create individual and team results (team-oriented environment).
Solid research, analytical, and technical skills.
Excellent communication, persuasion, negotiation, and leadership skills (able to sell the product, personalized service, and influence opinion leaders).
Capability to manage priorities and workflow.
Versatility, agility, and willingness to work within constantly challenging priorities with enthusiasm.
Proven capacity to handle multiple tasks and meet deadlines while maintaining high-quality standards.
Understanding of the local healthcare environment, customers, and competition.
Flexibility to work irregular working hours, weekends, and holidays when required.
Equal Opportunity Employer
How much does a representative earn in Corozal, PR?
The average representative in Corozal, PR earns between $15,000 and $33,000 annually. This compares to the national average representative range of $23,000 to $55,000.