Sales Representative
Representative job in Hartford, CT
About us
Harvey Gerstman Associates has been a Manufacturer's Representatives Sales agency for over 45 years. We represent quality manufacturers in Construction, Industrial/MRO, Safety, and Retail, selling to leading distributors in our territory. All representatives are fully trained in this high-paced and fulfilling sales job. Come build a long-term career with us! Visit ***************************
Sales Territory: Connecticut, Massachusetts & Rhode Island
Responsibilities:
The Sales Representative is responsible for growing sales for the agency and our manufacturer partners within assigned territory. The territory includes Connecticut, Massachusetts and Rhode Island. Sales Representative will accomplish this through in person meetings with customers to identify opportunities and explain features/benefits of product lines, train distributors and end users on product lines, and provide a high level of communication and responsiveness to all stakeholders. Sales Representative will be responsible for timely reporting to management and manufacturer partners of opportunities, threats, needs, and more. Sales Representative will be fully trained by the agency and product lines represented.
The weekly schedule is generally Monday-Friday, but hours may exceed a normal 40-hour work week in order to effectively plan and execute on sales growth and key agency initiatives for the territory. Job will require approximately 4-6 overnights worked per month. You will also attend trade shows and conferences which can include a few weekends.
Qualifications:
· Minimum 3 years of field sales experience is required
· Reliable transportation is required.
· Strong organizational and planning skills
· Excellent communication and presentation skills.
· Enthusiasm to learn about products and how they fit into the market.
· Ability to work independently in a fast-paced work environment.
· Demonstrated ability to manage various tasks, schedules, and deliverables.
What we offer:
·Base salary plus commission
· 401K with a generous company match
· Health Insurance
· Dental Insurance
· Life Insurance
· Paid Travel Expense
· Vacation Pay
· Paid Holidays
· Bonus Pay
We are an equal opportunity employer F/M/D/Vcute on sales growth and key agency initiatives for the territory. Job will require approximately 4-6 overnights worked per month. You will also attend trade shows and conferences
Inside Sales Representative
Representative job in East Hartford, CT
Job Summary: Senior Inside Sales Representatives are responsible for entering and managing the quote and order process for NEFCO's Customers. As the most experienced members of Inside Sales, Sr. Inside Sales Reps are responsible for managing customer relationships and driving new business.
Job Duties:
Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner- specifically, key regional/national customer accounts;
Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed;
Meeting and exceeding top and bottom line sales and gross profit goals both individually and a cohesive sales team;
Sell and service customers providing pricing and product application information;
Generate add-on sales by anticipating other products that a customer may need but has not ordered yet;
Input all orders into sales order system in a timely manner;
Schedule orders according to customer requirements;
Source materials that NEFCO does not keep in stock through interaction with purchasing team;
Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers;
Keep supervisors apprised of customer issues as warranted;
Provide promotional literature and product information as requested;
Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite;
Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed; and
Attend weekly sales meetings.
Qualifications:
Demonstrate strong ability to work in fast pace, high pressure environment
Excellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
Excellent verbal and written communication skills
Strong customer service skills
Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers
Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
Degree is preferred (although industry experience may be considered in lieu of degree)
1-2 years of work experience (preferably in construction supply sales)
HVAC Technical Service Representative - Controls Focused
Representative job in Westfield, MA
Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently.
As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently.
Key Responsibilities:
Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems.
Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products.
Verify control system functionality through hands-on testing and analysis to ensure reliable operation.
Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation.
Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices.
Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference.
Perform other similar or related duties as required or requested
Outside Sales - Convert pre-qualified appointments into happy customers (No Cold Calling)
Representative job in Hartford, CT
About Us:
We are a growing, New England family-owned residential remodeling company that has been in business since 1998. We currently do 4000+ jobs per year and specialize in custom, high-end home remodels. We are looking to add some strong new players to our sales team by early 2026.
The main reason for our growth is the adherence to our Core Values:
Positive, Energetic & Fun
Tell The Truth & Keep Your Word (Open and Honest Sales Approach)
Creatively Find Solutions
Know Your Stuff (Always Learning & Improving)
Act With Urgency To Meet Customer Needs
About You:
Driven, persistent, and operates with urgency
Wants to upgrade their income
Interest in self improvement and constant learning
Flourishes independently with a desire to feel part of a team
Basic mathematical skills
Communication skills, in person, on the phone, and in writing
Self motivated by the next sale & positive competition
Ability to leverage common sales strategies to generate trust and interest from potential clients
Maintains composure with colleagues and customers at all times
Position Responsibilities
Conduct 6-12 in home appointments per week from pre-qualified leads
Follow up with potential customers in between appointments
Sell $500k+ worth of services within the first 4 to 8 months
Beginning with year 2, generate $1.5 - $3M in revenue per year, maintaining a 30-40% sales success rate
Acquire Customer Satisfaction rates of 9 or 10
Communicate with customers regarding their interests and goals, and the products and services available from UHE
Communicate with marketing regarding upcoming appointments and availability
Communicate with production regarding details of contracted scopes
Communicate with home office regarding customer issues, sales challenges, Collections
Follow through on contract requirements pre-production handoff
Customers guided through all decisions required, including specifics of material & colors
Process expectations set, every step of the way
Support and completion of legal requirements: LEAD cert, HOA approvals, etc
Minor Administrative reporting on a per appointment basis
Introduction and walk through any required financing application and initiation
Collection of full deposit
Scope and communicate any change orders requested
While about 80% of the appointments our representatives conduct are provided, the other 20% come from various self-generated activities such as participation in a BNI or other networking group, working home shows, warm market/referrals or various other options
Regular check in with the Sales Manager and weekly meeting attendance
Pay and Benefits:
Position is uncapped, full commission after the paid training period
Average earning for first year reps has been $70k to $100k+
Average earning for reps in 2nd year is $150k to $200k
Average earning for reps 3rd year on is $180k to $300k
High-quality, personalized sales training and mentoring provided
Bonuses and a rewards trip are available based on performance
Qualified leads provided
Flexible schedule
401(k) matched up to 4%
Health Savings Account
Insurance provided
Dental
Health
Life
Vision
Profit sharing
Schedule:
Monday to Friday
Weekend availability
Supplemental pay types:
Bonus pay
Commission pay
License/Certification:
Driver's License (Required)
Work Location: Work is on the road
Application Process:
Send your resume for consideration today
Our review team will assess your resume within 24-48 hours
All inquiries will be kept confidential.
Customer Sales & Serv Rep
Representative job in South Windsor, CT
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
Assist customers by phone and in person at our facility
Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customer service experience preferred
Desire to increase knowledge in industrial distribution products
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Support & Image Library Representative
Representative job in Meriden, CT
Join Midstate Radiology Associates (MRA) as a Part Time, 2nd Shift, Customer Support & Image Library Representative at MidState Medical Center in Meriden.
Wed & Thur, 4:00 PM - 8:00 PM (subject to change based on operational need).
For complete listing of all open positions, visit **********************************************
Compensation: MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $16.00 and $21.53 + applicable shift differentials.
Job Summary:
Provides a full range of varied, multi-skilled secretarial, clerical and administrative support ensuring the needs of the internal and external customers are met by providing efficient, accurate, and timely administrative support contributing to the success of the imaging area.
Key Accountabilities:
Preparation of reports and correspondences.
Works effectively as a team member within the department and with other units to provide quality service through communication, cooperation, and collaboration.
Communicates well with all modalities within radiology and any other area within the facility by use of telephone and/or intercom systems. Responds to questions and requests for information, and resolves problems by gathering information and using thorough knowledge and understanding of own work area and others.
Follows current hospital and department policies to properly assist the patient and/or provider. Provides assistance and direction via telephone. Shows competence in using the ACD phones. Can transfer calls to and from various numbers.
Monitors Nuance critical finding software to ensure results are communicated efficiently to ordering physicians. Connects ordering physician with appropriate radiologist in applicable situations.
Has knowledge and aids patient and/or physicians to schedule, reschedule or cancel an appointment when central scheduling is not available. When Central scheduling is available, transfers to Central scheduling department.
Provides patient with instructions and exam preparations so that patients understand the exam that was ordered and is properly prepared for the exam.
Locates prior imaging by CD or Image Connect when requested and ensures all prior records are correct.
Obtains imaging reports when requested by patients and/or physicians and coordinates appropriate paperwork.
Monitors printed orders and calls in the appropriate technologist on off shifts for STAT US, Nuc Med, MRI and Interventional patients.
Responsible for all other support tasks including the scheduling of add on/walk in patients, importing of outside imaging studies into PACS System, exporting imaging studies to media, pushing imaging studies to other facilities, monitoring variances, monitoring STAT GoHealth dictations, etc.
Demonstrates yearly competencies, including knowledge and behaviors, to meet the needs of patients with regard to the patient's age, condition or other special requirements.
Performs other duties as assigned.
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Qualifications Guidelines:
High school diploma or equivalent.
Individual exceptions may apply only under the discretion of the Medical and Administrative Director
At least one year of customer service experience in a medical setting preferred.
Knowledge of medical terminology.
Quality assurance and customer service principles and practices.
Communicate effectively with patients, relatives, medical staff and co-workers.
Capacity to relate to patients of all cultural and socio-economic backgrounds.
Current Nuance reporting system, Epic and Sectra PACS system.
Maintain the confidentiality of patient records.
Ability to understand and follow specifications and instructions. Attention to detail is required for success.
Basic keyboard skills with proficiency in use of personal computer.
Physical Requirements:
Remaining in a stationary position, often sitting, standing, or kneeling for prolonged periods.
Adjusting or moving objects up to 15 pounds in all directions.
Repeating motions that may include the wrists, hands and/or fingers.
Must be able to lift up to 20 pounds at times.
Moving about to accomplish tasks or moving from one worksite to another.
Must be able to access and navigate each department at the organization's facilities.
The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply:
Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website: *************************
Auto-ApplyCall Center Representative - Bilingual English Spanish
Representative job in East Hartford, CT
First Choice Health Centers is looking for a bilingual English/Spanish speaking Full-Time Call Center Representative who serves as the initial point of patient contact. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying patient information, collecting all relevant information.
Why First Choice?
We are committed to you! We offer great training, great benefits, career growth and employee well-being!
* Medical, Dental and Vision Insurance for employees working 30 hours or more
* 20 days of Paid Time Off, 8 Paid Holidays, and 2 Floating Days per year
* Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
* Company paid Life insurance
* Voluntary Term, Whole Life, Accident and Critical Care Insurance
* Complimentary premium Calm Health membership (#1 mental health app)
* Recognition programs
* Monday through Friday schedule (no evenings or weekends)
* The hourly range for this position is $17.00 - $19.50/hour. Pay is based on several factors including but not limited to work experience, certifications, etc.
For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org.
Minimum Knowledge, Skills & Abilities Required:
* Experience working in a call center or customer-support role.
* Strong active-listening and verbal-communication skills.
* Proficiency in problem-solving.
* Ability to multitask and manage time effectively.
Experience and Training:
* Bilingual English/Spanish preferred
* Call center: 1 year (Preferred)
* Experience in a Healthcare setting a plus!
* Customer service: 1 year (Preferred)
* Minimum HS Diploma or GED equivalent required
Standard Job Duties:
* Answers all incoming calls in a timely manner in a call center setting.
* Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner.
* Obtains and verifies required information, such as patient demographics, during call.
* Make same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers.
* Refer to phone triage list for calls referred to nurse or Provider.
First Choice is a drug-free workplace. Candidates are required to pass a drug test, including testing for marijuana, before beginning employment. We test for marijuana as part of our drug-free workplace policy.
COVID-19 considerations: Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.
First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Senior Call Center Representative (CSR)
Representative job in East Hartford, CT
Job Description
As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset assistance for the online consumer portal. We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs.
Customer Service (Call Center)
E Hartford, CT, onsite (no remote available )
Start date: towards the end of December or beginning of January
Contract to Permanent
$21/hr paid weekly
Monday to Friday, 830am - 5pm
What you will be doing:
Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
Provide one-to-one telephone contact with consumers and providers.
Assist with password resets.
Accurately respond to incoming calls received by the call center.
Accurately document all interactions with consumers.
Properly forward calls to Call Center Leadership or other CT agencies per procedures.
Provide clear, complete, accurate and objective information based on full understanding of program requirements.
Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
Work with consumers in difficult situations.
Handle and data, complaints in accordance with approved policies and procedures.
Meet and exceed daily standards for calls answered, customer service, and quality.
What you must have:
Must have a minimum of 6 months call center experience or a completed Associate's degree or higher
You will need to have the ability to ensure call resolution in a timely manner
Have excellent verbal and written communication skills,
Ability to maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned.
Must be able to undergo and pass a background check and drug screen
Call Center Representative
Representative job in New Haven, CT
We are seeking a Call Center Representative to join our dynamic team! in Connecticut, training onsite)
The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records.
Duties and responsibilities
The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to:
Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center
Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
Accurately acquire, confirm and input demographic and insurance information for all patients.
Perform other related duties as assigned.
Qualifications
High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required.
Physical Requirements/Work Environment
Variable 8 hr. shifts between 7am-8pm, including weekends as needed
Minimal physical effort
Must be able to operate computer and telephone continuously
District travel as necessary
Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more.
Fair Haven Community Health Care
For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Auto-ApplyData Entry / Document Coding
Representative job in Windsor, CT
In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.
Job Description
Enters alphabetic, numeric, or symbolic data from source documents into computer, using data entry device, such as keyboard or optical scanner, and following format displayed on screen.
Qualifications
• Prepare and sort documents / data sheets for the purpose of data entry
• Establish entry priorities by maintaining understanding of what data needs to be entered first
• Enter customer or employee data into prescribed database software
• Check to make sure that accurate data has been entered into the database
• Follow data program techniques and procedures to maintain data entry requirements
• Verify entered data by reviewing, correcting, changing or deleting entered information
• Secure entered information by creating data backups on a periodic basis
• Confer with supervisor regarding incomplete information
• Delete unnecessary files that may be bogging down the database
• Check completed work for accuracy and make any required changes immediately
• Perform document scanning work and link all scams with appropriate entries
• Create and maintain logbooks of entered and changed data
• Respond to information access and retrieval requests from authorized members
• Check source documents against entered data to ensure data integrity at every stage
• Assist in developing and maintaining improved records within the database system
• Produce automated data entry and integration reports when requested
• Generate statistical reports based on maintained data on a periodic basis
• Test new database systems by performing mock data entry tasks
Additional Information
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Call Center Representative
Representative job in East Hartford, CT
Call Center Representative needs call center/dispatcher experience.
Call Center Representative requires;
Must be able to pass 27-30 wpm typing test.
Must be able to pass a customer service assessment
Must be able to successfully pass a criminal background check and drug test.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology
Provide calm conflict resolution and problem solving for frustrated customers
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
Call Center Representative duties;
Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
Provide one-to-one telephone contact with consumers and providers.
Assist with password resets.
Accurately respond to incoming calls received by the call center.
Accurately document all interactions with consumers.
Call Center Representative
Representative job in East Hartford, CT
Job DescriptionSr. Customer Service Representative
Contract Type: 6-Month Contract with potential extensions Work Arrangement: Onsite
The Senior Customer Service Representative serves as the first point of contact for customers, providing exceptional support and assistance related to program and account inquiries, online consumer portal access, and password resets. This role requires active listening, clear communication, and a strong focus on timely and accurate call resolution to ensure customer satisfaction.
Essential Duties and Responsibilities
Act as the initial point of contact for inquiries from potential and existing beneficiaries regarding client programs.
Provide one-on-one telephone support to consumers and providers.
Assist customers with password resets for the online consumer portal.
Accurately respond to incoming calls received by the call center.
Document all interactions with consumers in the appropriate systems.
Forward calls to Call Center Leadership or other Connecticut agencies in accordance with procedures.
Deliver clear, accurate, and complete information based on a full understanding of program requirements.
Log all calls in the call tracking system; note consumer trends and concerns, and recommend measures for service improvement.
Handle challenging consumer interactions with professionalism and empathy.
Enter and manage consumer complaints in accordance with approved policies and procedures.
Consistently meet or exceed daily standards for call volume, customer satisfaction, and quality.
Requirements
Must be at least 18 years of age or older.
Education:
High School Diploma or equivalent and at least 6 months of call center experience, OR
Associate degree or higher (call center experience not required).
Must be able to type at least 30 words per minute.
Must successfully complete a customer service assessment.
Must be able to pass a criminal background check and drug screening.
Skills and Abilities
Strong verbal and written communication skills.
Excellent active listening and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy.
Commitment to maintaining professionalism and quality in every customer interaction.
Ability to handle sensitive and confidential information appropriately.
Ambulatory Service Representative, Tri River Family Health Center, 40 Hour, Days
Representative job in Uxbridge, MA
Are you a current UMass Memorial Health caregiver? Apply now through Workday.
Exemption Status:
Non-Exempt
Hiring Range:
$20.94 - $33.59
Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday
Scheduled Hours:
0830-1700
Shift:
1 - Day Shift, 8 Hours (United States of America)
Hours:
40
Cost Center:
10022 - 4010 Clinic Administration
Union:
SHARE (State Healthcare and Research Employees)
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs
II. Major Responsibilities:
1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
2. Confirms and verifies patient demographic and insurance information.
3. May collect co-payments from patients upon arrival.
4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
5. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
Position Qualifications:
License/Certification/Education:
Required:
1. High School Diploma.
Preferred:
1. Associate's or Bachelor's degree.
Experience/Skills:
Required:
1. 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree.
2. Requires the ability to use specialized applications software and computer systems.
3. Necessitates individuals who are multifunctional and able to work under stressful situations.
4. Exemplifies, professional behavior and excellent communication and human relations skills.
Preferred:
1. Knowledge of business office procedures and medical terminology/procedures preferred.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
III. Physical Demands and Environmental Conditions:
Work is considered sedentary. Position requires work indoors in a patient care environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.
Auto-ApplySales Representative
Representative job in Rocky Hill, CT
Responsible for supporting the company's sales goals through professional sales techniques and good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties: • Develops maximum sales potential out of assigned territory through competitive sales techniques and knowledge of the company's products and services.
• Builds and maintains quality relations with existing assigned accounts, and increases account base and volume of sales on a consistent basis.
• Contacts customers as frequently as necessary to meet and surpass profitable sales goals for the company.
• Reevaluates work on an ongoing basis to increase market share.
• Assesses quality of offerings and develops opinion reports on strategies to increase the company's market share.
• Creates customized proposals to meet specific customer requirements in an efficient manner.
• Utilizes company leads to expand current customer base and follows up all leads promptly.
• Maintains updated, organized files on all accounts in assigned territory.
• Completes and submits sales reports each week.
• Provides information and/or follows up on customer as requested.
• Performs other related duties as assigned.
Call Center Representative - Bilingual Spanish / English
Representative job in New Haven, CT
Call Center Representative - Bilingual (English/Spanish)
Schedule: Variable shifts between 7am-8pm, Monday-Saturday
Are you looking to join a team where your communication skills and compassion make a real difference? We're hiring Bilingual Call Center Representatives (English/Spanish required) to be the first point of contact for patients and families in a fast-paced healthcare setting.
These contract to hire openings offer $22.30 per hour.
What You'll Do:
Answer and triage high-volume incoming calls with professionalism and empathy
Schedule new and existing patient appointments accurately
Collect and update patient demographic and insurance information
Direct calls to the right departments and providers
Deliver excellent customer service with every interaction
What We're Looking For:
Bilingual in English & Spanish (required)
High School diploma or GED (Associate's degree preferred)
1-2 years' experience in a high-volume medical call center (strongly preferred)
Strong phone etiquette and ability to multitask in a busy environment
Exceptional organizational and communication skills
Tech-savvy with appointment scheduling systems and data entry
Ready to bring your customer service skills to a mission-driven healthcare team? Apply today for immediate consideration!
A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.
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Call Center Representative - Bilingual Spanish / English
Representative job in New Haven, CT
Job DescriptionCall Center Representative - Bilingual (English/Spanish)
Schedule: Variable shifts between 7am-8pm, Monday-Saturday
Are you looking to join a team where your communication skills and compassion make a real difference? We're hiring Bilingual Call Center Representatives (English/Spanish required) to be the first point of contact for patients and families in a fast-paced healthcare setting.
These contract to hire openings offer $22.30 per hour.
What You'll Do:
Answer and triage high-volume incoming calls with professionalism and empathy
Schedule new and existing patient appointments accurately
Collect and update patient demographic and insurance information
Direct calls to the right departments and providers
Deliver excellent customer service with every interaction
What We're Looking For:
Bilingual in English & Spanish (required)
High School diploma or GED (Associate's degree preferred)
1-2 years' experience in a high-volume medical call center (strongly preferred)
Strong phone etiquette and ability to multitask in a busy environment
Exceptional organizational and communication skills
Tech-savvy with appointment scheduling systems and data entry
Ready to bring your customer service skills to a mission-driven healthcare team? Apply today for immediate consideration!
A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.
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Call Center Rep - Data Entry
Representative job in East Haven, CT
Hamilton Connections in Hamden is seeking reliable Customer Service/ Call Center agents in East Haven to join our team. In this role, you will be responsible for handling calls and scheduling appointments. A $250 signing bonus is being offered to new hires!
Responsibilities
Take inbound calls from customers
Provide exceptional customer service throughout the appointment-setting process
Explain pricing and services to customers
Skills
Strong communication skills
Computer knowledge and data entry
Administrative experience
Excellent customer service skills
Fluency in English is required; additional language skills are a plus
Must be reliable
Detail
$18.00
35 - 45+ hours per week
Can be scheduled anytime between 7:30am to 5:00pm
Monday - Saturday (rotating Saturdays through most of the year)
Long term position
Sales Development Representative
Representative job in Manchester, CT
Job DescriptionSalary: $18.00/HR
Encompass IT, a leading Managed Service Provider (MSP) in Manchester, CT, is dedicated to delivering top-tier IT solutions to businesses in need of reliable, innovative technology services. Our team is passionate about helping clients thrive in todays fast-paced digital landscape.
Position: Sales Development Representative (SDR)
Type: Full-Time or Part-Time
Salary: $18.00/hr base salary + appointment bonuses
Job Summary:
Were looking for a driven and personable Sales Development Representative to join our team. The SDR will be responsible for identifying and connecting with potential customers through100-200 cold calls per week(part-time or full-time). This is an excellent opportunity for someone who enjoys engaging with others, has an interest in sales, and thrives in a goal-oriented environment.This is an in-person position at our office in Manchester, CT.
Responsibilities:
Conduct high-volume cold calling to identify potential business opportunities.
Send out personalized emails to prospective clients using message templates.
Effectively communicate Encompass IT's services and value propositions.
Qualify leads and set appointments for the sales team.
Maintain accurate records of calls and prospect interactions in our CRM system (Hubspot).
Collaborate with the sales and marketing team to develop strategies for lead generation and conversion.
Qualifications:
Excellent customer service skills.
Strong communication skills and a friendly, professional demeanor.
Goal-oriented with the ability to handle rejection and keep a positive attitude.
Organized and self-motivated, with the ability to work independently.
Experience with high volume calling (preferred).
Job Types: Full-time, Part-time
Benefits:
401(k)
Health insurance
Paid time off
Inside Sales Representative- Newington, CT
Representative job in Newington, CT
Apply now Job Title: Inside Sales Representative- Newington, CT Division: Distribution Posting Area: Sales Looking for stability? Join Woodgrain! We're growing fast and offering lifetime careers in a supportive work environment.
About Woodgrain:
Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.
Woodgrain is seeking an experienced candidate to join our sales team. With a vast selection of some of the industry's top building products and millwork- including doors, windows, columns, decking, and more- we provide our dealers with top-of-the-line products from the best supplier brands in the country.
The Inside Sales Representative is responsible for supporting the sales efforts of the branch to ensure the successful execution of sales plans. The Inside Sales Representative sells, quotes, and promotes the building materials program in addition to ensuring prompt and accurate communication with customers on their orders and delivery dates.
Compensation and Benefits
* Competitive compensation package (base pay & commission)
* Career advancement opportunities
* Medical, Vision, Dental Insurance
* Paid time-off (PTO) and company paid holidays
* 401(k) Retirement Plan with company match
Essential Duties and Responsibilities
* Work with customers to convert inbound inquiries into actual sales.
* Overcome technical and business objections for prospective customers.
* Emphasize salable features, quotes prices, and prepares sales orders for orders obtained.
* Make outbound sales calls based on sales activity plans generated by the Sales Manager or General Manager.
* Develop and maintain customer relationships.
* Estimate date of delivery to customer based on product knowledge, order processing, production and delivery schedules.
* Investigate and resolve customer problems, including warranty service.
* Update customers of any changes to the promised delivery date.
* Enter new customer data and other sales data for current customers into computer database.
* Comply with required company policies and procedures.
* Communicate with buyers on product shortages or quality issues.
* Additional duties may be assigned.
Education and Experience
* Associate's degree or equivalent from a two-year College or technical school; Bachelor's degree preferred
* 3-5 years' related experience and/or training; or equivalent combination of education and experience
Knowledge, Skills, and Abilities
* Proficient computer skills; experience using Microsoft Excel, Word, Outlook, and PowerPoint (intermediate or advanced).
* Must exhibit customer service skills and the ability to develop relationships over the phone.
* Results driven and ability to generate innovative and creative solutions to problems.
* Ability to develop quick rapport with employees and customers.
* Possesses general business acumen.
* Ability to manage multiple projects.
Summary of Company Benefits:
* Health, Dental, and Vision Insurance
* Health Savings Account (HSA)
* Flexible Spending Account (FSA)
* 401(k) with a Company Match
* Group Term Life Insurance and AD&D
* Employer Paid Long-Term & Short-Term Disability
* Voluntary Supplemental Hospital and Accident Plans
* Employee Assistance Program
* 8 Company Paid Holidays & 1 Floating Holiday
* Paid Time Off (PTO)
Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.
Inside Sales Representative
Representative job in Hatfield, MA
As an Inside Sales Representative you will develop and grow sales to our independent customer base by engaging with customers on order levels as well as assisting in the daily operations of the Sales Department. Job Description
+ Onsite - Hybrid
+ $18.90 - $23.58
Description
+ Reach out to assigned list of customers via telephone in order to maintain and grow C&S sales with the account.
+ Take orders on a routine basis, sell against daily and weekly target initiatives established by sales management.
+ Assist customer as required with issues management.
+ Create spreadsheets, presentations, communications and other related tasks as directed.
+ Travel Required: Yes
Environment
+ Office: Office Temperature (65F to 75F)
Skills
+ Multitasking ability. Attention to detail. Ability to work well under pressure.
+ Proficient in Microsoft Office (Outlook, Excel, Word). Familiarity with Google Docs.
+ Ability to work independently while functioning as part of a team
Years Of Experience
+ 2-5: Relevant experience.
Qualifications
Associate Degree - General Studies
Shift
1st Shift (United States of America)
Company
C&S Wholesale Grocers, LLC
About Our Company
C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Company: C&S Wholesale Grocers, LLC
Job Area: Procurement - Perish
Job Family: Sales
Job Type: Regular
Job Code: JC1174
ReqID: R-264664