Thermo Fisher Scientific is seeking a PSA Solution Manager to administer and enhance our Professional Services Automation (PSA) platform, Certinia. In this role, you will support key services operations such as forecasting, utilization visibility, data governance, reporting design, and process optimization. You will also lead the evaluation of future PSA solutions and help define our long-term PSA strategy.
This position plays an important role in enabling our teams to deliver exceptional customer outcomes and supports our Mission-to enable our customers to make the world healthier, cleaner, and safer.
Location: Madrid, Spain; Budapest, Hungary; Durham, North Carolina; Columbus, Ohio; or Pittsburgh, PA
Responsibilities
· Administer and optimize the Certinia PSA platform, ensuring stability, data quality, and usability.
· Design and refine PSA processes across forecasting, utilization tracking, project and resource data, and time & expense workflows.
· Partner with analytics teams to define dashboards, reporting requirements, and data structures that support business insights.
· Manage PSA enhancements, configuration changes, and roadmap planning in collaboration with IT and business stakeholders.
· Lead the evaluation of future PSA solutions, including requirements gathering, vendor assessment, and future-state process design.
· Support planning and scoping activities related to potential PSA migration efforts.
· Provide user support, documentation, training materials, and change-management guidance.
· Collaborate with global Services, Finance, Operations, and IT teams to ensure alignment and adoption.
Requirements
· Bachelors degree with 5-10+ years of experience in PSA administration, professional services operations, or business systems roles.
· Experience with PSA platforms (Certinia, SAP PSA, etc.).
· Strong understanding of services processes: forecasting, utilization, resource planning, project structure, and time & expense.
· Advanced proficiency in Excel, data analysis, and reporting.
· Experience defining business requirements, evaluating solutions, and designing future-state processes.
· Ability to manage system enhancements and coordinate with IT and cross-functional teams.
· Excellent communication and stakeholder management skills.
Knowledge, Skills, and Abilities
· Technical Expertise: Proficiency in Salesforce CRM, Certinia/FinancialForce PSA, Jira, PowerBI. Background supporting enterprise software evaluation or migration initiatives
· Analytical Mindset: Skilled at turning complex datasets into actionable insights that support revenue growth.
· Project Management: Strong organizational and prioritization skills, with the ability to manage multiple complex initiatives simultaneously.
· Communication: Excellent stakeholder management skills; able to convey complex information clearly to both technical and business audiences.
· Problem-Solving: Demonstrated ability to identify gaps in processes and systems, and to implement scalable solutions.
· Global Orientation: Comfortable working with teams across geographies and time zones, ensuring consistent revenue operations practices worldwide.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
$78k-109k yearly est. 7d ago
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Little Caesar's Manager-LC2
Sampson Bladen Group Master 4.2
Requirements manager job in Hampstead, NC
REPORTS TO: Area Supervisor
GRADE LEVEL: 8
The Restaurant Manager builds and supervises a team that achieves Little Caesars goals of customer satisfaction, sales and profitability and operates the restaurant according to company standards and procedures.
PERFORMANCE RESULTS:
Ensures customers are served correct, complete orders within service time goals according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.
Prepares and ensures that all colleagues prepare consistent, high quality products that are served to customers as described in the Little Caesars Orientation and Training Handbook and as shown on the job station helpers.
Achieves the standards for a clean and organized restaurant and colleague image as defined in the Little Caesars Orientation and Training Handbook, and/or as required by local government agencies.
Recruits, hires, trains and evaluates colleagues by following procedures outlined in the SCORES materials, in-store training resources, and the guidelines for colleague evaluation.
Develops a productive team by providing direction and supervision of colleagues through the appropriate use of communication, delegation, and disciplinary skills and implements change in a positive manner resulting in low colleague turnover.
Ensures a work environment that is in compliance with government regulations and is safe, secure, and free of harassment or discrimination, as defined by Little Caesars policies and procedures.
Accurately completes all paperwork associated with daily, weekly, and period end activities as directed by the Area Supervisor or Market Director.
Performs labor scheduling, food ordering, and product projections accurately and maintains restaurant equipment so that the restaurant opens and closes as scheduled and is able to service all customer orders each day.
Manages all financial responsibilities with integrity and performs tasks associated with achieving cost control goals and supervises colleagues to ensure goals are met.
Properly implements shakerboarding, local store marketing events, and in-store promotions that result in increased sales.
Nature & Scope
The Manager must abide by all state and federal laws OSHA and EEOC requirements, as well as practice and enforce all Little Caesars policies and procedures. The Manager receives direction and training from the Area Supervisor, six week Management Modules, and other Little Caesars training materials and classes. During each shift, they motivate, direct and coach colleagues to work proficiently at their assigned stations, and then follow up to ensure tasks are completed in a timely manner, according to Little Caesars procedures.
The Manager is responsible for supervising all colleagues including those under 18 years of age. The Manager must abide by all State and Federal labor laws, OSHA regulations, and EEOC requirements as well as enforce and practice all Little Caesars policies and procedures.
The Manager will ensure the restaurant is prepared to meet the needs of customers and work diligently to ensure each customer is satisfied with the service and product they receive.
The Manager supports the Area Supervisor and is responsible for building sales and controlling costs by using all cost control tools and processes. They trouble shoot operational problems and find acceptable solutions.
Detailed lists of each station's responsibilities and duties can be found in the "Operational Resource Guide" (ORG) and the job helpers posted at each station. Your Area Supervisor will discuss the essential job functions, which are nominally defined as fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.
The Manager will be scheduled to work approximately 50 hours each week. This position requires a hands on style of management and physical work such as: lifting, squatting, and standing for long periods of time.
Task Analysis
To perform the functions listed in this job description, the following tasks will be required:
The ability to lift and move 55 pounds.
The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.
The ability to control and utilize equipment safely and correctly (sheeter machine, VCM, sauce ladle, cheese cups, pan gripers, spatula, pizza and dough cutter, different types of knives, can openers, pastry brush, scales, microwave, telephone, cash register, etcs.).
The ability to apply pressure to cut through products and/or clean equipment/utensils.
The ability to count, separate and weight all types of food products and inventory items.
The ability to effectively communicate to customers and co-workers (reading, speaking, hearing, writing, etc.).
The ability to understand directions, instructions and product specifications.
The ability to process and complete customer orders.
The ability to comprehend all training materials and practice standard operating procedures.
The ability to successfully pass required training programs for certification.
The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
The ability to legally drive an automobile adhe1ing to all state and local traffic laws.
The ability to supervise a number of people at the same time and to motivate them to meet goals, duties and deadlines.
Qualifications
Qualifications for Externally Recruited Management Trainees
The Candidate must:
Have a minimum of two (2) years experience in a management role, achieving at least an assistant manager/ co-manager position in a quick service restaurant, or one (1) year experience in a management position in a full service restaurant.
Preferred minimum age of 21.
Possess a high school diploma, or equivalent, and possess basic math skills.
Have a working knowledge of local store marketing techniques, sales building, and a proven track record of controlling costs.
Possess strong management, team building and communication skills.
Possess knowledge of how to read and analyze profit and loss statements.
Be dependable, hard working and have the ability to work a varied, 50 hour workweek under pressure and in stressful situations.
Possess a valid driver's license from the state ofresidence with a driving record maintained within company guidelines. Possess a reliable vehicle and auto insurance as a primary driver to complete daily banking and other responsibilities as directed by the Area Supervisor or Market Director.
Meet Little Caesars Background Verification guidelines.
The U.S. Department of Justice (INS Division) requires that each Team Member provide documentation that proves their eligibility to work in the United States.
Qualifications for Internally Promoted Little Caesars Managers
The Candidate must:
Preferred minimum age of 21.
Possess a minimum of 2 years restaurant/ retail management experience.
Be certified as a Little Caesars Co-Manager for a minimum of 6 months to 1 year, depending on performance evaluations, and has successfully completed BOC and AOC.
Score at least 90% on the last two security audits conducted during their shifts.
Have achieved at least an average score of "meeting standards" on their last two performance evaluations.
Have participated in the training of Assistant Managers and Colleagues.
Have a recommendation from their current Manager and be interviewed by their Area Supervisor and Market Director.
See points 3 through 10 of externally recruited management trainees for additional requirements.
Please Note: Little Caesars reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.
$69k-107k yearly est. 7d ago
Manager, Pharmacokinetics
Pharpoint Research 3.4
Requirements manager job in Wilmington, NC
Notes:
Permanent Part-Time Role
Local to Wilmington or Raleigh Durham, NC Area
Onsite Preferred (but Hybrid Possible)
Contribute to multi-disciplinary drug development and discovery efforts providing an integrated understanding of pharmacokinetics/pharmacodynamics (PK/PD), DMPK properties, and drug interaction (DDI) risk of novel therapies. Manages pharmacokinetic activities and timelines, analyzes and interprets pharmacokinetic data from clinical trials, and assists with other project related tasks identified. Ensures compliance of activities in accordance with Good Clinical Practice (GCP) and Standard Operating Procedures (SOPs) set forth by PharPoint Research, Inc. and its sponsor clients.
Essential Duties and Responsibilities:
Ability to contribute in a consultative manner on any phase of a clinical trial project, from initial meeting with an investigator to final review of a manuscript prior to submission for publication or to the FDA as replated to PK/PD, DMPK, and DDI of novel therapies.
Responsible for project oversight tasks related to PK deliverables, such as budgeting, business development and project tracking.
Oversees the workflow and output quality, plans and reports of pharmacokinetic projects.
Understand the contracted scope of work and plan monthly hours expected to complete each deliverable.
Proficient in non-compartmental PK analysis and familiar with compartmental analysis techniques. Independently performs PK/PD modeling and simulation. Learns new PK methods as needed, and applies new skills to future projects.
Perform queries and bring potential data problems to the team. Understand guidelines from the FDA, ICH, EMA, NIH, or other regulatory agencies as they apply to PK analysis for each project.
Advise and write PK sections for clinical study reports, study synopses, and protocols.
Prepare PK analysis plans.
Document, analyze, create summaries, and present results in written and verbal form to team and sponsors.
Ensure adherence to all departmental systems and SOPs.
Organize and work simultaneously on multiple projects.
$67k-106k yearly est. 60d+ ago
Lotus/BMW Motorcycles F&I Manager
Audi Jlr Lotus Bmw Moto
Requirements manager job in Wilmington, NC
Finance and Insurance Manager Lotus Cars and BMW Motorcycles is eager to add an Finance Manager to our progressive team. We are a family-owned dealership with a hands-on owner that is focused on growing the business and expanding our reach. Proven track record is a requirement for this position.
Summary
The finance and insurance manager utilizes finance, insurance and after-sale programs to generate additional revenue for the dealership.
Core Responsibilities
Sell financing and insurance packages to customers.
Finance and insurance manager may be required to:
Explain aftermarket products and extended warranties to customers.
Nurture productive working relationships with multiple finance sources, and pursue competitive finance programs and interest rates through current and new lenders.
Convert cash transactions to finance.
Secure finance approval by accurately preparing finance/lease transactions through finance sources.
Prepare/file all government and dealer vehicle transaction reports in a timely manner.
Verify documents contain valid title, lien, and tax information prior to routing to accounting.
Receive all applications for credit.
Develop a system to yield 100% turnover to the finance and insurance department.
Manage insurance files, and pursue new insurance companies for insurance paper.
Field rate quotation questions.
Obtain current state insurance license and attend continuing credit insurance education as required to maintain license.
Explain dealership and manufacturer service policies to customers.
Regularly review financing, extended service and insurance programs with sales team.
Generate finance penetration reports, and coordinate with sales department to develop finance forecasts.
Verify insurance and finance fees are collected.
Review vehicle sale profits with sales manager.
Coordinate with customer service representative to develop strategies for maximizing customer satisfaction.
Coordinate with sales manager to develop departmental goals/objectives with achievement strategies.
Generate EOM commission reports for each member of sales team and forward to the payroll office.
Retain ample supply of all contracts and forms necessary to complete/finalize vehicle transactions.
Attend manager meetings.
Train a designated employee to perform these duties in the finance and insurance manager's absence.
In addition, finance and insurance manager should:
Possess basic math skills.
Be capable of speaking with customers or employees; reading/understanding manuals, operating and maintenance instructions, and safety regulations; and writing financial/marketing reports and other correspondence.
Be professional and courteous in attitude, wardrobe and grooming.
Uphold the highest ethical standards.
Understand and comply with current and future government regulations affecting new- and used-vehicle and finance departments.
Complete other duties as assigned.
Education and/or Experience
Bachelor's degree from four-year college/university, 1-2 years work-related experience/training, or an equivalent combination.
Benefits
Health, dental, vision insurance
401k match
Paid time off
Growth opportunities
Paid holidays
Close to the beach
Competitive pay
Employee discount program
$68k-105k yearly est. Auto-Apply 60d+ ago
Manager
Lm Restaurants 4.2
Requirements manager job in Wrightsville Beach, NC
Restaurant Manager - Bluewater Waterfront Grill $3,000 Sign-On Bonus and Relocation Assistance Available!
Lead with Passion. Inspire Happiness. Make a Difference.
Welcome to Bluewater Inspired by waterfront living, Bluewater Waterfront Grill offers a casual, welcoming atmosphere and a menu rooted in fresh, local North Carolina favorites. From traditional American dishes to seasonal seafood specials, we create memorable experiences that keep guests coming back for more.
We're seeking a Restaurant Manager who thrives in a fast-paced environment, loves leading people, and believes in inspiring happiness through every guest interaction.
Job Responsibilities
Oversee daily restaurant operations including safety, training, administration, sales, and profitability.
Partner with the management team to execute action plans, manage staffing, scheduling, performance management, and employee evaluations.
Coach and develop hourly employees to reach their potential and ensure shift success.
Foster a results-driven, solution-focused team that embodies Carolina Hospitality.
Maintain effective communication with Home Office, management, team members, and guests.
Serve as a brand ambassador and build relationships within the community.
Ensure compliance with laws, policies, and company standards.
Manage cost of sales and controllable expenses through effective shift management.
Demonstrate ownership mentality and be a steward of the restaurant's success.
Qualifications
High school diploma required; hospitality degree preferred
Previous restaurant experience with prior management or supervisory role
Strong customer service skills
Food safety training
Ability to thrive during long, demanding shifts
Benefits You Will Enjoy
$3,000 Sign-On Bonus - Paid in two installments
Competitive salary
Career advancement opportunities
Comprehensive medical, dental, and vision insurance
Company-paid Short-Term Disability and Life Insurance
401(k) with company contribution up to 4%
Paid time off & flexible schedules
Generous employee dining discounts
Lucrative referral bonus program
Tuition reimbursement program
About LM Restaurants
Bluewater Grill is part of LM Restaurants, a family-owned hospitality group based in North Carolina. We put people first-our guests, our team, and our community. Our mission is to create places where people love to dine and where leaders love to grow.
$64k-104k yearly est. 7d ago
Town Manager
International City Management 4.9
Requirements manager job in Elizabethtown, NC
The Town of Elizabethtown, North Carolina, is seeking a visionary, qualified candidate to serve as its next Town Manager. Elizabethtown is the County seat of Bladen County, and is a progressive, vibrant, full-service town with a population of about 3,300 citizens, 42 full-time employees, and an operational budget of more than $6 million dollars, including water and sewer funds. Operating under the Council-Manager form of government, the Town Manager serves as the Chief Administrative Officer , and is responsible for implementing the policies of the elected Town Council, comprised of a Mayor and 6 elected Council Members, as well as overseeing daily operations, managing town staff, and ensuring high-quality services are provided to residents and businesses in Elizabethtown. The desired candidate will be a strategic thinker who possesses collaborative leadership skills, strong financial intellect, and a passion for proactively marketing and growing Elizabethtown. The ideal candidate will possess the ability to relate to and effectively communicate with elected officials, Town staff, citizens, the business community, and other local governmental entities and supporting agencies.
Candidates should possess a Bachelor's degree (Master's Degree preferred) in public administration, business, or a related field, with a minimum of 5 years local government management/supervisory skills. Candidates with International City/County Management Association (ICMA) credentials are preferred. A proven track record in budgeting, personnel management, community engagement, infrastructure rehabilitation, and knowledge of local, state, and federal regulation compliance is ideal.
$93k-127k yearly est. 31d ago
Loan IQ Migration - PMO
Delta Capita Consulting
Requirements manager job in Wilmington, NC
Role Type: Full Time Join our fast-growing Post-Trade Services Business at Delta Capita (DC), working with leading global financial institutions. As an Associate, AVP, or VP you'll be part of our Post Trade Services team, acting as the primary client contact and delivering high-quality consulting services. We're looking for professionals with strong financial services knowledge, proven experience in business analysis and/or project management, and a track record of successful client delivery. Ideal candidates will bring change management expertise and experience in lending platforms such as LoanIQ (ACBS experience is a plus).
Key Responsibilities:
* Manage projects across lending operations as a Business Analyst.
* Lead asset migration and reconciliation between ACBS and LoanIQ.
* Oversee defect management and portfolio migration activities.
* Apply lending and syndicated loan expertise to guide project decisions.
* Collaborate with technical and operational teams to ensure data integrity.
* Build and manage client relationships, acting as a trusted advisor.
* Deliver end-to-end consulting projects, ensuring quality and timeliness.
* Mentor junior consultants and foster a collaborative team culture.
* Identify new business opportunities and support sales efforts.
* Contribute to internal initiatives, thought leadership, and industry events.
* Drive continuous improvement across tools, methodologies, and processes.
$84k-124k yearly est. 60d+ ago
Dayshift Manager Mon-Fri
Smithfield's Chicken 'n Bar-B-Q 3.1
Requirements manager job in Wilmington, NC
Job Description
Smithfield's Chicken 'N Bar-B-Q is seeking an experienced and high caliber restaurant shift manager to be responsible for opening and leading our restaurant Monday - Friday from 8am - 5m
This is a critical role as it will involve handling all our scratch-made menu items and ensuring we serve our guests at an exceptionally high level.
Opening Manager Candidates Compensation and Benefits:
This is a Monday through Friday full-time daytime role.
Hourly wage in the $19-$20 range .
Health, dental, life insurance eligibility at 6 months
PTO accrual beginning at 6 months
High-quality products and well-maintained facilities!
Opening Manager Qualifications:
Experienced restaurant leader
, current or very recent experience with drive thru.
The ideal candidate may have previously been a GM or AGM who wants to step away from nights and weekends
High standards of operational execution.
A guest advocate- do not let anyone leave unhappy!
Hands-on style of leadership
Upbeat personality
Solid communication skills and professional appearance
Standard-driven to deliver fantastic food, value, and customer service
Must be able to taste and handle all menu items
Ability to be on your feet for extended periods and lift 50 Lbs. from ground up
$19-20 hourly 19d ago
Restoration Manager
Michael and Son Restoration 4.5
Requirements manager job in Castle Hayne, NC
Job DescriptionRestoration Branch Manager - Wilmington, NC
We're opening a new restoration branch in Wilmington and are looking for a hands-on, experienced leader to help build it from the ground up. This is a unique opportunity for someone with real restoration experience who enjoys leading people, solving problems, and running a branch they can be proud of.
As the Restoration Branch Manager, you'll be responsible for both the day-to-day operations and the long-term success of the branch. You'll hire and develop your team, ensure projects run smoothly, support growth, and make sure customers and insurance partners have a great experience from start to finish. You won't be doing it alone-our leadership team will support you-but this role comes with real ownership and accountability.
What You'll Do
Hire, train, and lead a team of restoration technicians and sales staff
Set clear expectations, coach performance, and hold your team accountable
Oversee daily operations to ensure jobs are completed safely, correctly, and on time
Ensure all field documentation is accurate and submitted on schedule
Manage equipment, materials, and inventory so your team has what it needs
Handle customer questions or concerns professionally and maintain high satisfaction
Build and maintain strong relationships with insurance adjusters and partners
Support estimating and sales efforts to drive consistent revenue growth
Track key metrics, manage branch budgets, and control expenses
Continuously look for ways to improve efficiency, quality, safety, and overall results
What We're Looking For
Must-Have:
5+ years of hands-on restoration experience
Experience leading or mentoring technicians or sales staff
Knowledge of Xactimate and restoration estimating
Understanding of insurance processes and adjuster relationships
Familiarity with IICRC standards and restoration best practices
Strong leadership, communication, and customer service skills
Comfortable managing budgets and keeping operations financially healthy
Organized, detail-oriented, and process-driven
Nice-to-Have:
Previous branch or department management experience
Sales or business development background
Experience improving workflows, safety practices, or operational processes
Knowledge of the Wilmington, NC restoration market
Why You'll Love This Role
Build and lead a new branch: Shape how the branch operates and leave your mark
Ownership and visibility: Your work will be recognized across the company
Competitive pay and bonuses: Base salary plus bonus potential tied to performance
Benefits and PTO: Comprehensive package to support your life and well-being
Growth opportunities: High-performing leaders can grow with the business
Supportive environment: Guidance and mentorship available as you step into this leadership role
What Success Looks Like in This Role
This is not a purely individual contributor role, and it's not a "set it and forget it" position. You'll be actively involved, visible, and hands-on as the branch grows-but with support from an experienced leadership team. If you enjoy leading people, solving problems, and seeing the direct impact of your work, this is a role where you can thrive.
Ready to Take the Lead?
If you have real restoration experience and are ready to lead a new branch, we'd love to hear from you. Apply today and let's talk about how you can help grow our Wilmington restoration branch.
$67k-106k yearly est. 11d ago
Manager of Forward AI Deployement
Vantaca
Requirements manager job in Wilmington, NC
HOAi is a fast-growing startup revolutionizing the community association management industry. Our AI workforce platform integrates machine learning technology to streamline labor-heavy processes, eliminating inefficiencies and driving scalability. With rapid growth in the AI space, we are pushing boundaries to redefine industry standards.
HOAi is the leading AI solution for the community association management industry, enabling organizations to deploy AI Agents that function like experienced managers. These AI Agents go beyond traditional AI by proactively executing complex, multi-step processes with human-like reasoning-working autonomously, 24/7, across your entire operation. This transformation optimizes labor costs, enables growth without additional hires, and ensures faster, higher-quality service for residents and board members. HOAi was acquired by Vantaca in the fall of 2024. Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company - we're building the category-defining platform that will transform how an entire industry operates.
Here's the reality of our trajectory:
* Growing 100% year-over-year
* Our AI product (HOAi) went from $0 to millions in months
* Backed by Cove Hill Partners and JMI Private Equity
* 6M+ doors on our platform, displacing legacy systems
Overview
As the Manager, Forward AI Deployment, you'll run the deployment "factory" for HOAi-turning signed customers into successful, adopted, renewing customers by orchestrating the work of Forward Deployed Engineers and cross-functional partners. You will own mission-critical deployment execution, from capacity planning to go-live, ensuring that every customer hits their timelines, quality bars, and adoption outcomes. This role is ideal for operational leaders who build systems over heroics, move fast, and create predictable, repeatable processes that scale.
You'll collaborate across FDE pods, Product, Engineering, and Go-to-Market-acting as the connective tissue between customer value and internal execution. You'll be accountable for deployment predictability, quality, and the enablement systems that make our team faster and more consistent over time.
Responsibilities
* Manage and develop a team of Forward Deployed Engineers ("FDEs"), ensuring they have clear priorities, appropriate workloads, and support needed to deliver for customers
* Own the customer deployment journey from signed contract through successful go-live and journey to a champion customer
* Run weekly deployment reviews with FDEs; proactively surface slippage, resourcing gaps, and risks before they become customer-facing problems
* Build and maintain an always-current deployment calendar (6-12 weeks out), matching FDE capacity to customer commitments and making tradeoffs explicit
* Coordinate staffing across specialized FDE pods, ensuring the right people are assigned to the right customers based on skills, personality, bandwidth, and customer needs
* Create and maintain deployment playbooks, templates, and checklists that make onboarding repeatable and reduce reliance on tribal knowledge
* Establish clear quality gates and milestone criteria so FDEs and customers know what "ready for go-live" looks like
* Ensure tight handoffs between GTM//CX, Product//CX and Support//CX, with zero ambiguity on ownership at each stage of the customer journey
* Maintain weekly deployment scorecard for leadership (e.g., on-time go-live %, time-to-value, FDE utilization, customer health signals)
* Identify patterns in deployment friction and drive fixes into process, training, tooling, or cross-functional asks
* Partner with GTM and Product to set realistic timelines and manage customer expectations throughout the deployment process
Requirements
* 3-7+ years of experience managing technical teams in implementation, professional services, customer onboarding, or delivery operations-ideally in a high-growth SaaS environment
* Demonstrated track record of developing and retaining high-performing individual contributors
* Proven ability to manage multiple concurrent customer deployments, balancing competing priorities and resource constraints
* Strong operational instincts: you build systems and processes, not heroics
* Excellent customer-facing communication skills-calm, credible, and direct when managing expectations or navigating delays
* Experience building scorecards, dashboards, and reporting cadences that drive accountability without micromanagement
* Comfort with ambiguity and fast change; you can create order and predictability in a scaling organization
* Experience in forward-deployed or professional services organizations is a plus
* Background, or demonstrated interest, in property management, community association management, or related industries is a plus
Core Values
* Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
* Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
* Accountability Starts with Me: Notices problems and takes personal action to solve them.
* Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
* Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.
The HOAi Way
* Shoot for Impossible and Make it Happen: Sets audacious goals that others might see as unreachable and breaks them into actionable steps. Relentlessly perseveres through obstacles with resourcefulness and determination, turning ambitious vision into tangible results.
* Radical Candor Leads to Humble Excellence: Gives and receives direct, honest feedback with genuine care for others' growth. Stays open-minded on the path to continuous improvement, recognizing that the best outcomes come from carrying no ego.
* Hire and Develop the Best Talent: Actively seeks exceptional people who raise the bar and invests deeply in their growth. Creates opportunities for team members to stretch their capabilities, providing coaching and support that helps them reach their full potential.
Why You Should Join Our Team
* Our eNPS is +68! (Google it, that is great).
* Benefits: Medical, Dental, and Vision kick in day one.
* Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
* 401K with Company Match.
* Remote Flexible - come to the office when needed.
* Great parental leave benefits.
* Named on Inc 5000 list of America's Fastest Growing Private Companies.
* Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
* Winner of Coastal Entrepreneur Award, Technology Category.
* Active employee-led Culture Committee.
* Ongoing industry and professional development trainings available to all employees.
* Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
* We're playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here.
We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.
If you are selected for an interview you will receive an e-mail from someone on our recruiting team with *************** email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.
$82k-112k yearly est. 4d ago
Senior Manager, Field Services
Onto Innovation
Requirements manager job in Wilmington, NC
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.
Job Summary & Responsibilities
Ensure consistency in installation practices across regions and capture lessons learned for continuous improvement.
Develop and maintain standardized installation procedures and documentation for all ONTO product lines.
Partner with Business units, Manufacturing, and Training teams to align installation processes with product readiness and organizational goals.
Implement process improvements to enhance installation efficiency and quality.
Track and report key metrics.
Act as escalation point for field issues, coordinating with Engineering, Manufacturing, and Parts teams to accelerate resolution.
Serve as OBQ (Outbound Quality) driver and advocate for field teams.
Capture and disseminate best practices and lessons learned globally to improve future installations
Qualifications
Bachelor's degree in engineering, Operations Management, or related technical field
>3 years in leadership position
Experience in the Semiconductor industry
Why Join Onto Innovation?
At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized.
Compensation & Growth
* Base Salary Range:
$148,000.00 - $222,000.00, offered in good faith and based on experience, location, and qualifications.
* Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.
Empowering Every Voice to Shape the Future:
Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.
Important Note on Export Compliance
For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).
$148k-222k yearly Auto-Apply 10d ago
Senior Employer Engagement Account Manager
Maximus 4.3
Requirements manager job in Wilmington, NC
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Your role is to identify and develop strategic relationships with regional/key employer partners/organisations, and establish, and grow a pipeline of sustainable employment opportunities within the region.
You will focus on growing employment sectors to identify new opportunities, and ensure we understand, and can adapt to changing market demands.
You will also directly support and manage a team of 'Regional Account Managers' to deliver the Employer Engagement Strategy within a defined region.
To motivate, support and manage the performance of a team of Regional Account Managers, to meet and exceed performance targets (both contractual and financial) within the compliance, quality and health & safety standards required
Support the development of the team through regular appraisal and reviews
To oversee the management and development of relationships with key employer partners/organisations to ensure required levels, and quality of appropriate, employment opportunities for our participants are identified and shared
To oversee the collation of accurate forecasting, performance data, and employer feedback to support the Head of Employer Engagement, and other internal colleagues
Development, and ownership of regional sector plans, linked to the national employer engagement strategy
Source and share market insight/feedback from key employ partners/organisations to support and influence the LMI analyst role
Identification, engagement and management of key employer relationships within a sector(s), and region to become the 'recruitment partner of choice'? Development and management of employment opportunity pipeline including ringfenced/guaranteed vacancies, work experience placements, job fairs etc.
Coordination of recruitment activity to ensure employer needs are met
Expert advice, guidance and support e.g workforce planning, training needs analysis
Co designing employment routeways to address current/future recruitment needs
Facilitate and encourage employer support as part of the prescribed customer journey e.g sector insight sessions, assessment centres
Supporting the Head of Employer engagement, and Dir. Of Employer engagement with key account management of Strategic/National partners
Working with the 'Employer collaboration Lead' to work engage and support local partner organisation(s) (e.g LA's, LEP's, CPN partners etc) relationships
Acting as an 'ambassador' for customers who require extra support, to identify and agree workplace adjustments e.g working interviews, job carving etc.
Work closely with internal colleagues (e.g Business Managers, Employment Advisors, and Resource Specialists) to ensure customers meet the expectations of employers and are fully prepared for the transition into work
Understanding of site caseload job requirements and ensure that both employment, and candidate pipelines are aligned including detailed forecasting of future opportunities
Share Market knowledge, and intelligence to help identify, and address potential barriers to work e.g skills gaps, and training
Support internal teams to better prepare customers through a shared understanding of job specifications, and requirements
Ensuring a clear audit trail by recording activity/performance within our CRM, and other MAXIMUS systems
Ensure compliance with MAXIMUS policies and procedures, so as to achieve nil compliance issues from audit
Achieve individual and team targets to support wider MAXIMUS success.
Support new staff through work shadowing, buddying or generally being on hand to answer questions and provide assistance
Please note: We can only consider applicants who have the right to work and based in the United Kingdom, this role also requires the suitable person to based near on within London due to regular site visits which is a minimum of 3 days per week.
Hold a Level 4 Diploma in Business Management or equivalent qualification or equivalent experience
Full understanding of the Sales process and Key Account Management
Proven experience in a sales environment, including 'relationship selling' - dealing with Medium to Large Enterprises
Performance and delivery focused - proven track record in exceeding stretching sales/performance targets
Proven knowledge of the local labour market and existing relationships with key stakeholders.
Prior experience of working in a similar role in the Welfare to Work/Employability, or related sector is advantageous
Confident and competent in networking and building and maintaining local relationships.
Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.
Demonstrable experience of being an effective leader and manager in a performance driven environment.
Able to prioritise and problem solve with minimal support; work in a flexible manner; being visionary, promoting improvements and sharing best practice that supports business efficiency.
Clear communicator, good listening skills and a persuasive style - Excellent telephone manner
Strong negotiation skills demonstrated ability to influence senior stakeholders
Resilience, calm, rational and objective in all situations
Enjoys working on their own and as part of a team
Self-starter with strong planning and organisations skills
High degree of accuracy and attention to detail
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
42,300.00
Maximum Salary
£
47,400.00
$85k-124k yearly est. 8d ago
Facility Solutions Manager
City Wide Facility Solutions
Requirements manager job in Wilmington, NC
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) in the Wilmington, NC area.
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
What you will do...
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Requirements
2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.
Benefits
Health insurance
Paid time off
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance
Car Allowance
$101k-137k yearly est. Auto-Apply 43d ago
Senior Manager, Systems Engineering
Symbotic Inc. 4.6
Requirements manager job in Wilmington, NC
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
Who we are
Symbotic is revolutionizing the supply chain industry with its AI-powered robotic technology platform. Our intelligent software seamlessly orchestrates advanced robots within a high-density, end-to-end system, reinventing warehouse automation for increased efficiency, speed, and flexibility.
What we need
As a Senior Manager, Systems Engineering at Symbotic, your business knowledge and technical skills will play a critical role in implementing technical strategies, evaluating products, and providing a superior level of technical cross-functional support. You will lead a talented team of engineers that demonstrate superb technical competency and possess the interpersonal skills to collaborate with project managers to effectively deliver a product designed to meet customers' needs. Qualified Systems Engineers will have a background in robotics engineering or systems engineering and analysis. This position is specifically for a Systems Engineer in the Mechanical Engineering product space where you will help define and evaluate solution architecture and algorithms.
What you'll do
* Engage with customers to understand their workflows and use cases.
* Define and drive requirement documentation, including theory of operations and metrics, for New Product Development (NPI) and system deployments to guide solution definition.
* Creation of traceability matrix of higher-level requirements to lowest level requirements.
* Provide feasibility and optimization studies for proposed designs.
* Proactively initiate engagement with cross functional teams to review any deviations in requirements or system assumptions as the product or solution is developed and deployed.
* Support validation and verification process throughout the product or component development life cycle with test plan strategies.
* Support the creation and maintenance of system integration test plans, procedures, and reports to demonstrate desired system performance and validate system requirements.
* Perform functional and performance analysis on collected system data; document, root cause and resolve observed issues, anomalies, and provide trouble reports.
* Aid in the development of strategic roadmaps for products and systems.
* Creation of material and presenting in cross functional meetings.
What you'll need
* Bachelors degree in Mechanical Engineering or related field. Masters or MBA preferred.
* Minimum of 8 years of relevant work experience in Mechanical and Systems Engineering with proven success as an engineering leader.
* Cross-disciplinary engineering knowledge and ability to think on a product scale.
* Ability to identify, evaluate, and demonstrate solutions to complex system problems.
* Self-motivated and capable of working with minimal supervision to achieve aggressive project goals.
* Experience with common engineering tools, including Pugh Matrices, 8D, DFMEA.
* Proficiency in Microsoft Office suite.
* Excellent written and verbal communication skills.
* Comfort with a fast-paced environment.
Our environment
* Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
* The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly.
#LI-Hybrid
#LI-KC1
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit *****************
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $180,000.00 - $247,500.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
$180k-247.5k yearly Auto-Apply 45d ago
Manager
Lm Restaurants 4.2
Requirements manager job in Wrightsville Beach, NC
Restaurant Manager - Oceanic, Wrightsville Beach $3,000 Sign-On Bonus and Relocation Assistance Available!
Lead with Passion. Inspire Happiness. Make a Difference on the Beach.
Welcome to Oceanic Rooted in the history of Wrightsville Beach, Oceanic has been a thriving destination for vacationers for over 80 years. As a local landmark, we're known for celebrations, casual drinks, and unforgettable experiences on this iconic beach.
We're seeking a Restaurant Manager who thrives in a fast-paced environment, leads by example, and shares our commitment to inspiring happiness through every guest interaction.
Job Responsibilities
Contribute to the safety, training, administration, sales, and profitability of the restaurant.
Partner with the management team to execute action plans and manage staffing, scheduling, performance management, and employee evaluations.
Coach and develop hourly employees to achieve personal and shift success.
Ensure the team is results-driven, solution-oriented, collaborative, and embodies Carolina Hospitality.
Communicate effectively with Home Office, supervisors, management staff, team members, and guests.
Serve as a brand ambassador, building relationships within the community.
Adhere to all laws, policies, and company standards.
Manage cost of sales and controllable expenses through effective shift management.
Demonstrate ownership mentality and stewardship over restaurant success.
Qualifications
High school diploma required; hospitality degree preferred
Previous restaurant experience with prior management or supervisory role
Strong customer service skills
Food safety training
Ability to thrive during long, demanding shifts
Benefits You Will Enjoy
$3,000 Sign-On Bonus - Paid in two installments
Competitive salary
Career advancement opportunities
Comprehensive medical, dental, and vision insurance
Company-paid Short-Term Disability and Life Insurance
401(k) with company contribution up to 4%
Paid time off & flexible schedules
Generous employee dining discounts
Lucrative referral bonus program
Tuition reimbursement program
About LM Restaurants
Oceanic is part of LM Restaurants, a family-owned hospitality company rooted in a people-first philosophy. We operate iconic coastal and urban dining concepts across the Carolinas, and we're committed to growing leaders, investing in our teams, and delivering hospitality that makes a lasting impact.
$64k-104k yearly est. 7d ago
Dayshift Manager Mon-Fri
Smithfield's Chicken 'n Bar-B-Q 3.1
Requirements manager job in Leland, NC
Job Description
Smithfield's Chicken 'N Bar-B-Q is seeking an experienced and high caliber restaurant shift manager to be responsible for opening and leading our restaurant Monday - Friday from 8am - 5m
This is a critical role as it will involve handling all our scratch-made menu items and ensuring we serve our guests at an exceptionally high level.
Opening Manager Candidates Compensation and Benefits:
This is a Monday through Friday full-time daytime role.
Hourly wage in the $19-$20 range .
Health, dental, life insurance eligibility at 6 months
PTO accrual beginning at 6 months
High-quality products and well-maintained facilities!
Opening Manager Qualifications:
Experienced restaurant leader
, current or very recent experience with drive thru.
The ideal candidate may have previously been a GM or AGM who wants to step away from nights and weekends
High standards of operational execution.
A guest advocate- do not let anyone leave unhappy!
Hands-on style of leadership
Upbeat personality
Solid communication skills and professional appearance
Standard-driven to deliver fantastic food, value, and customer service
Must be able to taste and handle all menu items
Ability to be on your feet for extended periods and lift 50 Lbs. from ground up
$19-20 hourly 8d ago
Restoration Manager
Michael and Son Restoration 4.5
Requirements manager job in Castle Hayne, NC
We're opening a new restoration branch in Wilmington and are looking for a hands-on, experienced leader to help build it from the ground up. This is a unique opportunity for someone with real restoration experience who enjoys leading people, solving problems, and running a branch they can be proud of.
As the Restoration Branch Manager, you'll be responsible for both the day-to-day operations and the long-term success of the branch. You'll hire and develop your team, ensure projects run smoothly, support growth, and make sure customers and insurance partners have a great experience from start to finish. You won't be doing it alone-our leadership team will support you-but this role comes with real ownership and accountability.
What You'll Do
Hire, train, and lead a team of restoration technicians and sales staff
Set clear expectations, coach performance, and hold your team accountable
Oversee daily operations to ensure jobs are completed safely, correctly, and on time
Ensure all field documentation is accurate and submitted on schedule
Manage equipment, materials, and inventory so your team has what it needs
Handle customer questions or concerns professionally and maintain high satisfaction
Build and maintain strong relationships with insurance adjusters and partners
Support estimating and sales efforts to drive consistent revenue growth
Track key metrics, manage branch budgets, and control expenses
Continuously look for ways to improve efficiency, quality, safety, and overall results
What We're Looking For
Must-Have:
5+ years of hands-on restoration experience
Experience leading or mentoring technicians or sales staff
Knowledge of Xactimate and restoration estimating
Understanding of insurance processes and adjuster relationships
Familiarity with IICRC standards and restoration best practices
Strong leadership, communication, and customer service skills
Comfortable managing budgets and keeping operations financially healthy
Organized, detail-oriented, and process-driven
Nice-to-Have:
Previous branch or department management experience
Sales or business development background
Experience improving workflows, safety practices, or operational processes
Knowledge of the Wilmington, NC restoration market
Why You'll Love This Role
Build and lead a new branch: Shape how the branch operates and leave your mark
Ownership and visibility: Your work will be recognized across the company
Competitive pay and bonuses: Base salary plus bonus potential tied to performance
Benefits and PTO: Comprehensive package to support your life and well-being
Growth opportunities: High-performing leaders can grow with the business
Supportive environment: Guidance and mentorship available as you step into this leadership role
What Success Looks Like in This Role
This is not a purely individual contributor role, and it's not a "set it and forget it" position. You'll be actively involved, visible, and hands-on as the branch grows-but with support from an experienced leadership team. If you enjoy leading people, solving problems, and seeing the direct impact of your work, this is a role where you can thrive.
Ready to Take the Lead?
If you have real restoration experience and are ready to lead a new branch, we'd love to hear from you. Apply today and let's talk about how you can help grow our Wilmington restoration branch.
$67k-106k yearly est. 60d+ ago
Facility Solutions Manager
City Wide Facility Solutions
Requirements manager job in Wilmington, NC
Job Description
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) in the Wilmington, NC area.
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
What you will do...
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Requirements
2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.
Benefits
Health insurance
Paid time off
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance
Car Allowance
$101k-137k yearly est. 13d ago
Manager
Lm Restaurants 4.2
Requirements manager job in Wilmington, NC
Restaurant Manager
Welcome to Carolina Ale House
LM Restaurants is an award-winning family-owned restaurant company focused on nourishing our people, community, and our world. We are large enough to provide the stability and comprehensive benefits of a large company, yet small enough to consider our team members family.
You Will Be Successful
If you are an adept person who has fun, works hard, and shares our philosophy of inspiring happiness through memorable experiences you will enjoy our culture. If you have elevated expectations for yourself and will positively voice your needs, opinions, and ideas on how to grow and evolve our business - this is the right place for you.
Benefits You Will Enjoy
Competitive Salary
Career Advancement Opportunities
Comprehensive health, dental, vision insurance
Company-paid Short-Term Disability and Life Insurance
401(k) with company contribution up to 4%
Paid time off and flexible schedules
Generous employee dining discounts
Lucrative referral bonus program
Tuition reimbursement program
Job Responsibilities
Responsible for contributing to the safety, training, administration, sales, and profitability of the restaurant.
Partner with the management team to execute action plans and manage hourly employee staffing levels, scheduling, performance management and contributing to performance evaluations.
Coach and develop hourly employees to achieve their own success and success on each shift.
Ensure team is result and solution driven, works together, and demonstrates Carolina Hospitality.
Communicate regularly and effectively with Home Office, supervisors, management staff, team, guests.
As an ambassador of our brand, create and nurture relationships within the community.
Adhere to all laws, policies, and company standards.
Manage cost of sales and controllable expenses primarily through effective shift controls.
Be a good steward; act with ownership mentality.
Apply today. Join us and be a part of making a difference - a dedication to taking care of our communities.
$64k-104k yearly est. 6d ago
Dayshift Manager Mon-Fri
Smithfield's Chicken 'n Bar-B-Q 3.1
Requirements manager job in Whiteville, NC
Job Description
Smithfield's Chicken 'N Bar-B-Q is seeking an experienced and high caliber restaurant shift manager to be responsible for opening and leading our restaurant Monday - Friday from 8am - 5m
This is a critical role as it will involve handling all our scratch-made menu items and ensuring we serve our guests at an exceptionally high level.
Opening Manager Candidates Compensation and Benefits:
This is a Monday through Friday full-time daytime role.
Hourly wage in the $19-$20 range .
Health, dental, life insurance eligibility at 6 months
PTO accrual beginning at 6 months
High-quality products and well-maintained facilities!
Opening Manager Qualifications:
Experienced restaurant leader
, current or very recent experience with drive thru.
The ideal candidate may have previously been a GM or AGM who wants to step away from nights and weekends
High standards of operational execution.
A guest advocate- do not let anyone leave unhappy!
Hands-on style of leadership
Upbeat personality
Solid communication skills and professional appearance
Standard-driven to deliver fantastic food, value, and customer service
Must be able to taste and handle all menu items
Ability to be on your feet for extended periods and lift 50 Lbs. from ground up