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The differences between resolution specialists and client care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a resolution specialist and a client care specialist. Additionally, a resolution specialist has an average salary of $38,984, which is higher than the $29,660 average annual salary of a client care specialist.
The top three skills for a resolution specialist include patients, phone calls and appeals. The most important skills for a client care specialist are client care, PET, and patients.
| Resolution Specialist | Client Care Specialist | |
| Yearly salary | $38,984 | $29,660 |
| Hourly rate | $18.74 | $14.26 |
| Growth rate | -4% | -4% |
| Number of jobs | 152,590 | 132,935 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
Resolution specialists and client care specialists have different pay scales, as shown below.
| Resolution Specialist | Client Care Specialist | |
| Average salary | $38,984 | $29,660 |
| Salary range | Between $26,000 And $57,000 | Between $18,000 And $46,000 |
| Highest paying City | Ewing, NJ | Irvine, CA |
| Highest paying state | Connecticut | Alaska |
| Best paying company | IBM | Bank of America |
| Best paying industry | Finance | Finance |
There are a few differences between a resolution specialist and a client care specialist in terms of educational background:
| Resolution Specialist | Client Care Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between resolution specialists' and client care specialists' demographics:
| Resolution Specialist | Client Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 20.3% Female, 79.7% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |