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The differences between resolution specialists and customer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a resolution specialist and a customer support specialist. Additionally, a customer support specialist has an average salary of $39,470, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a resolution specialist include patients, phone calls and appeals. The most important skills for a customer support specialist are customer support, phone calls, and compassion.
| Resolution Specialist | Customer Support Specialist | |
| Yearly salary | $38,984 | $39,470 |
| Hourly rate | $18.74 | $18.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 152,590 | 259,592 |
| Job satisfaction | - | 1 |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 49% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
Resolution specialists and customer support specialists have different pay scales, as shown below.
| Resolution Specialist | Customer Support Specialist | |
| Average salary | $38,984 | $39,470 |
| Salary range | Between $26,000 And $57,000 | Between $28,000 And $55,000 |
| Highest paying City | Ewing, NJ | Washington, DC |
| Highest paying state | Connecticut | Rhode Island |
| Best paying company | IBM | Micron Technology |
| Best paying industry | Finance | Technology |
There are a few differences between a resolution specialist and a customer support specialist in terms of educational background:
| Resolution Specialist | Customer Support Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between resolution specialists' and customer support specialists' demographics:
| Resolution Specialist | Customer Support Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 37.4% Female, 62.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |