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The differences between resolution specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a resolution specialist, becoming a service support specialist takes usually requires 1-2 years. Additionally, a service support specialist has an average salary of $43,538, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a resolution specialist include patients, phone calls and appeals. The most important skills for a service support specialist are customer service, support services, and social work.
| Resolution Specialist | Service Support Specialist | |
| Yearly salary | $38,984 | $43,538 |
| Hourly rate | $18.74 | $20.93 |
| Growth rate | -4% | 10% |
| Number of jobs | 152,590 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 50% |
| Average age | 40 | 42 |
| Years of experience | 12 | 2 |
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Resolution specialists and service support specialists have different pay scales, as shown below.
| Resolution Specialist | Service Support Specialist | |
| Average salary | $38,984 | $43,538 |
| Salary range | Between $26,000 And $57,000 | Between $26,000 And $72,000 |
| Highest paying City | Ewing, NJ | New York, NY |
| Highest paying state | Connecticut | Connecticut |
| Best paying company | IBM | Cheniere Energy |
| Best paying industry | Finance | Technology |
There are a few differences between a resolution specialist and a service support specialist in terms of educational background:
| Resolution Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between resolution specialists' and service support specialists' demographics:
| Resolution Specialist | Service Support Specialist | |
| Average age | 40 | 42 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |