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The differences between retail sales associate/cashiers and customer service retail associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service retail associate has an average salary of $30,002, which is higher than the $25,961 average annual salary of a retail sales associate/cashier.
The top three skills for a retail sales associate/cashier include customer service, basic math and math. The most important skills for a customer service retail associate are POS, customer service, and customer orders.
| Retail Sales Associate/Cashier | Customer Service Retail Associate | |
| Yearly salary | $25,961 | $30,002 |
| Hourly rate | $12.48 | $14.42 |
| Growth rate | - | - |
| Number of jobs | 463,864 | 580,336 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 44% | High School Diploma, 33% |
| Average age | 41 | 41 |
| Years of experience | - | - |
A cashier is responsible for ensuring all the products and goods sold are well recorded and paid for as well as answering customer inquiries and recommending products. They also help the other sales team when needed and process payment for all goods bought. Their duties and responsibilities include processing payments, ensuring all goods bought are accurately scanned and recorded, and bagging purchases.
A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.
Retail sales associate/cashiers and customer service retail associates have different pay scales, as shown below.
| Retail Sales Associate/Cashier | Customer Service Retail Associate | |
| Average salary | $25,961 | $30,002 |
| Salary range | Between $20,000 And $32,000 | Between $23,000 And $37,000 |
| Highest paying City | Long Beach, CA | Bellevue, WA |
| Highest paying state | Hawaii | Washington |
| Best paying company | The TJX Companies | Tractor Supply |
| Best paying industry | Retail | Finance |
There are a few differences between a retail sales associate/cashier and a customer service retail associate in terms of educational background:
| Retail Sales Associate/Cashier | Customer Service Retail Associate | |
| Most common degree | High School Diploma, 44% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between retail sales associate/cashiers' and customer service retail associates' demographics:
| Retail Sales Associate/Cashier | Customer Service Retail Associate | |
| Average age | 41 | 41 |
| Gender ratio | Male, 24.5% Female, 75.5% | Male, 33.3% Female, 66.7% |
| Race ratio | Black or African American, 11.0% Unknown, 5.1% Hispanic or Latino, 22.5% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.5% | Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 7% |