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Sales and service associate vs sales associate and customer service

The differences between sales and service associates and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. Additionally, a sales and service associate has an average salary of $55,256, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for a sales and service associate include sound judgment, sales process and customer problems. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Sales and service associate vs sales associate and customer service overview

Sales And Service AssociateSales Associate And Customer Service
Yearly salary$55,256$28,654
Hourly rate$26.57$13.78
Growth rate--4%
Number of jobs274,962298,588
Job satisfaction--
Most common degreeBachelor's Degree, 51%High School Diploma, 34%
Average age4140
Years of experience-12

What does a sales and service associate do?

A sales and service associate is responsible for selling goods and services for the customers and help them with their purchasing needs. Sales and service associates respond to the customers' inquiries and concerns, recommend products according to the customers' specifications, and ensure that the stocks are adequately filled. They also help management in identifying business opportunities from the current industry trends that would generate more revenue resources and increase the company's sales and profits.

What does a sales associate and customer service do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

Sales and service associate vs sales associate and customer service salary

Sales and service associates and sales associate and customer services have different pay scales, as shown below.

Sales And Service AssociateSales Associate And Customer Service
Average salary$55,256$28,654
Salary rangeBetween $29,000 And $103,000Between $21,000 And $38,000
Highest paying CityNew York, NYBellevue, WA
Highest paying stateNew YorkConnecticut
Best paying companyVeeva SystemsGEICO
Best paying industry-Manufacturing

Differences between sales and service associate and sales associate and customer service education

There are a few differences between a sales and service associate and a sales associate and customer service in terms of educational background:

Sales And Service AssociateSales Associate And Customer Service
Most common degreeBachelor's Degree, 51%High School Diploma, 34%
Most common majorBusinessBusiness
Most common college--

Sales and service associate vs sales associate and customer service demographics

Here are the differences between sales and service associates' and sales associate and customer services' demographics:

Sales And Service AssociateSales Associate And Customer Service
Average age4140
Gender ratioMale, 45.4% Female, 54.6%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 10.2% Unknown, 5.2% Hispanic or Latino, 20.7% Asian, 7.7% White, 55.6% American Indian and Alaska Native, 0.6%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between sales and service associate and sales associate and customer service duties and responsibilities

Sales and service associate example responsibilities.

  • Set and achieve monthly goals in new accounts and investment referrals; encourage cross-sells of services as per management
  • Experience booking and closing loans.
  • Collaborate with agents in booking appointments and fielding calls.
  • Prepare and maintain a log in CRM of all quotations and customer relate activity.
  • Cashier, inventory, plumbing, paint, lawnmowers, pump repair and pool cleaning service
  • Offer customers an opportunity to test drive vehicles; conduct follow up calls and CRM.
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Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
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Sales and service associate vs sales associate and customer service skills

Common sales and service associate skills
  • Sound Judgment, 18%
  • Sales Process, 12%
  • Customer Problems, 11%
  • Financial Transactions, 11%
  • Product Knowledge, 10%
  • Outbound Calls, 7%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%