Senior collection specialist vs collections, customer service

Differences between senior collection specialist and collections, customer service duties and responsibilities

Senior collection specialist example responsibilities.

• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Work comp, MV cases, Medicare, Medicaid and commercial insurances.
• Follow Medicare guidelines, posses knowledge of ICD and CPT coding, medical and reimbursement terminology, third party billing
• Cross train fellow agents in store support and online product matrix, and train incoming agents in software and FDCPA guidelines.
• Participate in the Medicaid conversion project.
• Verify correct consumer provide disclosure to ensure compliance with FDCPA regulations.
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Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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