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The differences between senior collection specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior collection specialist and a resolution specialist. Additionally, a senior collection specialist has an average salary of $45,150, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a senior collection specialist include portfolio, customer service and past due accounts. The most important skills for a resolution specialist are patients, phone calls, and appeals.
| Senior Collection Specialist | Resolution Specialist | |
| Yearly salary | $45,150 | $38,984 |
| Hourly rate | $21.71 | $18.74 |
| Growth rate | -8% | -4% |
| Number of jobs | 31,192 | 152,590 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 45% |
| Average age | 46 | 40 |
| Years of experience | 12 | 12 |
Senior collection specialists lead others by distributing and balancing workload, providing on-the-job training, and demonstrating proper work methods to employees. The specialists determine the most effective and economical means of collecting for each account, compose correspondence requiring knowledge procedure and practices in the collection, and apply standard due diligence practice to collect monies owed. They should have work leadership, know how to gather data, and analyze financial information for decision-making purposes. Also, they apply payments received to proper accounts and make necessary adjustments or corrections.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Senior collection specialists and resolution specialists have different pay scales, as shown below.
| Senior Collection Specialist | Resolution Specialist | |
| Average salary | $45,150 | $38,984 |
| Salary range | Between $33,000 And $61,000 | Between $26,000 And $57,000 |
| Highest paying City | Hartford, CT | Ewing, NJ |
| Highest paying state | Connecticut | Connecticut |
| Best paying company | JPMorgan Chase & Co. | IBM |
| Best paying industry | Health Care | Finance |
There are a few differences between a senior collection specialist and a resolution specialist in terms of educational background:
| Senior Collection Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior collection specialists' and resolution specialists' demographics:
| Senior Collection Specialist | Resolution Specialist | |
| Average age | 46 | 40 |
| Gender ratio | Male, 40.4% Female, 59.6% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 12.3% Unknown, 4.0% Hispanic or Latino, 20.9% Asian, 3.5% White, 58.8% American Indian and Alaska Native, 0.5% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |