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Senior help desk analyst vs computer analyst

The differences between senior help desk analysts and computer analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior help desk analyst, becoming a computer analyst takes usually requires 4-6 years. Additionally, a computer analyst has an average salary of $75,852, which is higher than the $51,327 average annual salary of a senior help desk analyst.

The top three skills for a senior help desk analyst include troubleshoot, desk support and phone calls. The most important skills for a computer analyst are computer system, troubleshoot, and C++.

Senior help desk analyst vs computer analyst overview

Senior Help Desk AnalystComputer Analyst
Yearly salary$51,327$75,852
Hourly rate$24.68$36.47
Growth rate10%9%
Number of jobs56,06975,369
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 58%
Average age4243
Years of experience26

Senior help desk analyst vs computer analyst salary

Senior help desk analysts and computer analysts have different pay scales, as shown below.

Senior Help Desk AnalystComputer Analyst
Average salary$51,327$75,852
Salary rangeBetween $36,000 And $72,000Between $57,000 And $99,000
Highest paying City-San Francisco, CA
Highest paying state-Washington
Best paying company-Citi
Best paying industry-Technology

Differences between senior help desk analyst and computer analyst education

There are a few differences between a senior help desk analyst and a computer analyst in terms of educational background:

Senior Help Desk AnalystComputer Analyst
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 58%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Senior help desk analyst vs computer analyst demographics

Here are the differences between senior help desk analysts' and computer analysts' demographics:

Senior Help Desk AnalystComputer Analyst
Average age4243
Gender ratioMale, 71.3% Female, 28.7%Male, 71.4% Female, 28.6%
Race ratioBlack or African American, 13.0% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%Black or African American, 10.2% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 14.6% White, 59.1% American Indian and Alaska Native, 0.2%
LGBT Percentage11%8%

Differences between senior help desk analyst and computer analyst duties and responsibilities

Senior help desk analyst example responsibilities.

  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Support Citrix base applications, PeopleSoft applications; IBM mainframe, IBM-POS, and various UNIX base applications.
  • Resolve DNS issues and internet portal connections.
  • Provide trouble-shooting support on both Macintosh OS 8 , 9 and OSX.
  • Aid in the installation of Citrix software for remote access to the MHS network.
  • Install operating systems, SQL or SBS, configure servers, workstations and networks.
  • Show more

Computer analyst example responsibilities.

  • Manage and create custom DNS for customers.
  • Manage technology deployment of major projects implementing select solutions using ITIL practices.
  • Serve as systems and network administrator managing hundreds of distribute Linux computers across campuses.
  • Manage inventory of forensic hardware and software utilities of forensic laboratory as well as maintaining forensic workstations and laboratory LAN.
  • Support OS environment, mainframe environment and PC's.
  • Schedule jobs, write Unix and Linux shell scripts, develop standards.
  • Show more

Senior help desk analyst vs computer analyst skills

Common senior help desk analyst skills
  • Troubleshoot, 10%
  • Desk Support, 6%
  • Phone Calls, 6%
  • Technical Support, 6%
  • Help-Desk Support, 5%
  • VPN, 4%
Common computer analyst skills
  • Computer System, 8%
  • Troubleshoot, 7%
  • C++, 6%
  • Customer Service, 6%
  • Linux, 5%
  • Technical Support, 5%

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