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Senior help desk analyst vs help desk coordinator

The differences between senior help desk analysts and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior help desk analyst and a help desk coordinator. Additionally, a senior help desk analyst has an average salary of $51,327, which is higher than the $40,262 average annual salary of a help desk coordinator.

The top three skills for a senior help desk analyst include troubleshoot, desk support and phone calls. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.

Senior help desk analyst vs help desk coordinator overview

Senior Help Desk AnalystHelp Desk Coordinator
Yearly salary$51,327$40,262
Hourly rate$24.68$19.36
Growth rate10%10%
Number of jobs56,06989,791
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 49%
Average age4242
Years of experience22

Senior help desk analyst vs help desk coordinator salary

Senior help desk analysts and help desk coordinators have different pay scales, as shown below.

Senior Help Desk AnalystHelp Desk Coordinator
Average salary$51,327$40,262
Salary rangeBetween $36,000 And $72,000Between $28,000 And $57,000
Highest paying City-Philadelphia, PA
Highest paying state-New Jersey
Best paying company-Ecs Federal
Best paying industry--

Differences between senior help desk analyst and help desk coordinator education

There are a few differences between a senior help desk analyst and a help desk coordinator in terms of educational background:

Senior Help Desk AnalystHelp Desk Coordinator
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 49%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Senior help desk analyst vs help desk coordinator demographics

Here are the differences between senior help desk analysts' and help desk coordinators' demographics:

Senior Help Desk AnalystHelp Desk Coordinator
Average age4242
Gender ratioMale, 71.3% Female, 28.7%Male, 51.4% Female, 48.6%
Race ratioBlack or African American, 13.0% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior help desk analyst and help desk coordinator duties and responsibilities

Senior help desk analyst example responsibilities.

  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Support Citrix base applications, PeopleSoft applications; IBM mainframe, IBM-POS, and various UNIX base applications.
  • Resolve DNS issues and internet portal connections.
  • Provide trouble-shooting support on both Macintosh OS 8 , 9 and OSX.
  • Aid in the installation of Citrix software for remote access to the MHS network.
  • Install operating systems, SQL or SBS, configure servers, workstations and networks.
  • Show more

Help desk coordinator example responsibilities.

  • Manage the PC refresh program transferring all user data remotely and installing require software applications.
  • Respond to incoming service requests and are responsible for resolving and coordinating between teams to troubleshoot and diagnose all technical issues.
  • Configure and support all existing and new POS software.
  • Reimage hard drives and configure OS and applications for users.
  • Deliver laptop support on remote dial in and VPN procedures.
  • Provide file restorations and log the daily backup information via SharePoint.
  • Show more

Senior help desk analyst vs help desk coordinator skills

Common senior help desk analyst skills
  • Troubleshoot, 10%
  • Desk Support, 6%
  • Phone Calls, 6%
  • Technical Support, 6%
  • Help-Desk Support, 5%
  • VPN, 4%
Common help desk coordinator skills
  • Technical Support, 9%
  • Phone Calls, 8%
  • Troubleshoot, 6%
  • Customer Service, 5%
  • Remote Desktop, 4%
  • Help Desk, 4%

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