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Senior help desk analyst vs senior technical analyst

The differences between senior help desk analysts and senior technical analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior help desk analyst, becoming a senior technical analyst takes usually requires 4-6 years. Additionally, a senior technical analyst has an average salary of $100,220, which is higher than the $51,327 average annual salary of a senior help desk analyst.

The top three skills for a senior help desk analyst include troubleshoot, desk support and phone calls. The most important skills for a senior technical analyst are infrastructure, customer service, and project management.

Senior help desk analyst vs senior technical analyst overview

Senior Help Desk AnalystSenior Technical Analyst
Yearly salary$51,327$100,220
Hourly rate$24.68$48.18
Growth rate10%9%
Number of jobs56,069152,373
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 66%
Average age4243
Years of experience26

Senior help desk analyst vs senior technical analyst salary

Senior help desk analysts and senior technical analysts have different pay scales, as shown below.

Senior Help Desk AnalystSenior Technical Analyst
Average salary$51,327$100,220
Salary rangeBetween $36,000 And $72,000Between $76,000 And $130,000
Highest paying City-Mountain View, CA
Highest paying state-California
Best paying company-Morgan Lewis
Best paying industry-Finance

Differences between senior help desk analyst and senior technical analyst education

There are a few differences between a senior help desk analyst and a senior technical analyst in terms of educational background:

Senior Help Desk AnalystSenior Technical Analyst
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 66%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Senior help desk analyst vs senior technical analyst demographics

Here are the differences between senior help desk analysts' and senior technical analysts' demographics:

Senior Help Desk AnalystSenior Technical Analyst
Average age4243
Gender ratioMale, 71.3% Female, 28.7%Male, 76.1% Female, 23.9%
Race ratioBlack or African American, 13.0% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%Black or African American, 10.4% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.7% American Indian and Alaska Native, 0.2%
LGBT Percentage11%8%

Differences between senior help desk analyst and senior technical analyst duties and responsibilities

Senior help desk analyst example responsibilities.

  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Support Citrix base applications, PeopleSoft applications; IBM mainframe, IBM-POS, and various UNIX base applications.
  • Resolve DNS issues and internet portal connections.
  • Provide trouble-shooting support on both Macintosh OS 8 , 9 and OSX.
  • Aid in the installation of Citrix software for remote access to the MHS network.
  • Install operating systems, SQL or SBS, configure servers, workstations and networks.
  • Show more

Senior technical analyst example responsibilities.

  • Perform PC imaging and manage active directory accounts.
  • Manage various OS and database specific upgrades on Linux/Windows environment.
  • Develop integration and automation of ITIL processes in order to achieve superior service management.
  • Develop Unix shell scripts to streamline and automate operations processes as well as application monitors across multiple enterprise applications and databases.
  • Manage business requirements gathering for functionality development and interface definition from the legacy systems to the CRM and SA management applications.
  • Develop utility programs that allows QA testers to easily verify that data imported/export to/from space management system are correct.
  • Show more

Senior help desk analyst vs senior technical analyst skills

Common senior help desk analyst skills
  • Troubleshoot, 10%
  • Desk Support, 6%
  • Phone Calls, 6%
  • Technical Support, 6%
  • Help-Desk Support, 5%
  • VPN, 4%
Common senior technical analyst skills
  • Infrastructure, 8%
  • Customer Service, 7%
  • Project Management, 6%
  • Data Analysis, 5%
  • Technical Support, 5%
  • Java, 5%

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