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The differences between senior help desk analysts and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior help desk analyst has an average salary of $51,327, which is higher than the $45,397 average annual salary of a service desk analyst.
The top three skills for a senior help desk analyst include troubleshoot, desk support and phone calls. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.
| Senior Help Desk Analyst | Service Desk Analyst | |
| Yearly salary | $51,327 | $45,397 |
| Hourly rate | $24.68 | $21.83 |
| Growth rate | 10% | - |
| Number of jobs | 56,069 | 55,828 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Average age | 42 | 37 |
| Years of experience | 2 | - |
Senior help desk analysts and service desk analysts have different pay scales, as shown below.
| Senior Help Desk Analyst | Service Desk Analyst | |
| Average salary | $51,327 | $45,397 |
| Salary range | Between $36,000 And $72,000 | Between $30,000 And $67,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | The Citadel |
| Best paying industry | - | Technology |
There are a few differences between a senior help desk analyst and a service desk analyst in terms of educational background:
| Senior Help Desk Analyst | Service Desk Analyst | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Most common major | Business | Information Technology |
| Most common college | Stanford University | - |
Here are the differences between senior help desk analysts' and service desk analysts' demographics:
| Senior Help Desk Analyst | Service Desk Analyst | |
| Average age | 42 | 37 |
| Gender ratio | Male, 71.3% Female, 28.7% | Male, 74.4% Female, 25.6% |
| Race ratio | Black or African American, 13.0% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% |
| LGBT Percentage | 11% | 13% |