Senior member service representative vs guest service representative

Differences between senior member service representative and guest service representative duties and responsibilities

Senior member service representative example responsibilities.

• Train and manage other MSR's and achieve significant improvements in their productivity
• Manage IRA account openings, transactions while making sure tax reporting is handled correctly and require minimum distributions are fulfill.
• Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
• Process ACH transactions, loan applications, credit card payments, and conduct wire transfers.
• Post undistribute payroll, ACH, ATM, share draft exceptions, and setup ACH distributions.
• Function as a certify notary public.
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Guest service representative example responsibilities.

• Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
• Provide energetic and enthusiastic customer service to VIP clientele.
• Operate PBX system including mail/message service; for hotel reservations
• Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
• Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
• Operate machinery for pools and slides and CPR certify
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