Senior member service representative vs provider services representative

Differences between senior member service representative and provider services representative duties and responsibilities

Senior member service representative example responsibilities.

• Train and manage other MSR's and achieve significant improvements in their productivity
• Manage IRA account openings, transactions while making sure tax reporting is handled correctly and require minimum distributions are fulfill.
• Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
• Process ACH transactions, loan applications, credit card payments, and conduct wire transfers.
• Post undistribute payroll, ACH, ATM, share draft exceptions, and setup ACH distributions.
• Function as a certify notary public.
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Provider services representative example responsibilities.

• Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
• Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
• Proof reading contracts in order to adjust claims according to proper DRG, ICD-9, and CPT codes.
• Complete the surgery schedule and ensure all patients are aware of their financial responsibility prior to the surgery date.
• Help providers with all information about CPT codes such as authorizations, restrictions, fee schedules, and correct diagnosis codes.
• Register patients for surgery in computer system.
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