Senior production support analyst vs application support analyst

Differences between senior production support analyst and application support analyst duties and responsibilities

Senior production support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Provide first level local and remote support, train operations departments on PC functions and basic UNIX commands.
• Ensure that all company policies, procedures, and guidelines are followed and contractual SLAs are maintained during transition.
• Triag and resolve Linux base virtualized server environment.
• Develop database objects and store procedures for data storage, retrieval and reporting according to requirement specifications.
• Design and administer department Microsoft SharePoint site as known error database, internal customer news service and documentation repository.
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Application support analyst example responsibilities.

• Manage the daily operation relate to MQ.
• Develop user friendly PowerShell tools to automate various tasks the helpdesk do on a daily basis.
• Lead a project to redesign the company's CRM system, resulting in streamline company communication and increase efficiency.
• Lead recovery efforts, managing communication processes and engage technical SME's as needed to brainstorm and implement solutions.
• Create training PowerPoint presentations on effectively managing escalate clients, and take part in administering a training program bank wide.
• Manage and resolve technical escalations involving internal/external parties as required to meeting SLA goals.
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