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Senior production support analyst vs desktop support analyst

The differences between senior production support analysts and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior production support analyst and a desktop support analyst. Additionally, a senior production support analyst has an average salary of $93,679, which is higher than the $48,674 average annual salary of a desktop support analyst.

The top three skills for a senior production support analyst include sql server, jenkins and mainframe. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.

Senior production support analyst vs desktop support analyst overview

Senior Production Support AnalystDesktop Support Analyst
Yearly salary$93,679$48,674
Hourly rate$45.04$23.40
Growth rate10%10%
Number of jobs133,15299,621
Job satisfaction--
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 50%
Average age4242
Years of experience22

Senior production support analyst vs desktop support analyst salary

Senior production support analysts and desktop support analysts have different pay scales, as shown below.

Senior Production Support AnalystDesktop Support Analyst
Average salary$93,679$48,674
Salary rangeBetween $74,000 And $117,000Between $36,000 And $65,000
Highest paying CityWilmington, DENew York, NY
Highest paying stateDelawareNew York
Best paying companyNikeCambridge Associates
Best paying industryReal EstateFinance

Differences between senior production support analyst and desktop support analyst education

There are a few differences between a senior production support analyst and a desktop support analyst in terms of educational background:

Senior Production Support AnalystDesktop Support Analyst
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 50%
Most common majorComputer ScienceComputer Science
Most common collegeMassachusetts Institute of TechnologyMassachusetts Institute of Technology

Senior production support analyst vs desktop support analyst demographics

Here are the differences between senior production support analysts' and desktop support analysts' demographics:

Senior Production Support AnalystDesktop Support Analyst
Average age4242
Gender ratioMale, 71.6% Female, 28.4%Male, 87.9% Female, 12.1%
Race ratioBlack or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 13.5% Asian, 15.7% White, 54.2% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior production support analyst and desktop support analyst duties and responsibilities

Senior production support analyst example responsibilities.

  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Provide first level local and remote support, train operations departments on PC functions and basic UNIX commands.
  • Ensure that all company policies, procedures, and guidelines are followed and contractual SLAs are maintained during transition.
  • Triag and resolve Linux base virtualized server environment.
  • Develop database objects and store procedures for data storage, retrieval and reporting according to requirement specifications.
  • Design and administer department Microsoft SharePoint site as known error database, internal customer news service and documentation repository.
  • Show more

Desktop support analyst example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Provide hardware and software support, coordinate and implement high volume workstation deployments, troubleshoot and administrate IEC production workstations.
  • Configure several software applications for use in CITRIX XenApp.
  • Maintain current patch levels for desktop OS and applications issues to isolate problem, then resolve or escalate as needed.
  • Establish connections through VPN, SSLVPN, and homegrown applications for remote access to network resources on laptops & mobile devices.
  • Complete Citrix training for installation and maintenance of computer servers.
  • Show more

Senior production support analyst vs desktop support analyst skills

Common senior production support analyst skills
  • SQL Server, 5%
  • Jenkins, 5%
  • Mainframe, 4%
  • Production Environment, 4%
  • Unix, 4%
  • Incident Management, 4%
Common desktop support analyst skills
  • Desktop Support, 11%
  • Customer Service, 10%
  • Computer System, 8%
  • Software Issues, 7%
  • Technical Problems, 6%
  • Troubleshoot, 5%

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