Senior production support analyst vs senior application support analyst

Differences between senior production support analyst and senior application support analyst duties and responsibilities

Senior production support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Provide first level local and remote support, train operations departments on PC functions and basic UNIX commands.
• Ensure that all company policies, procedures, and guidelines are followed and contractual SLAs are maintained during transition.
• Triag and resolve Linux base virtualized server environment.
• Develop database objects and store procedures for data storage, retrieval and reporting according to requirement specifications.
• Design and administer department Microsoft SharePoint site as known error database, internal customer news service and documentation repository.
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Senior application support analyst example responsibilities.

• Contribute to the engineering efforts to automate processes, monitor systems and improve software management on both Microsoft and Unix platforms.
• Manage SharePoint site implementation and migration activities.
• Manage daily schedule and expedite changes to mainframe production system, supporting several systems and development clients.
• Work on UNIX and Linux platforms, using shell scripts, Informatica PowerCenter job scheduler and Autosys.
• Verify auditing data before updating to production environment, while maintaining SLA agreement.
• Perform periodic review of SLA's, OLA's.
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