Senior production support analyst vs senior support specialist

Differences between senior production support analyst and senior support specialist duties and responsibilities

Senior production support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Provide first level local and remote support, train operations departments on PC functions and basic UNIX commands.
• Ensure that all company policies, procedures, and guidelines are followed and contractual SLAs are maintained during transition.
• Triag and resolve Linux base virtualized server environment.
• Develop database objects and store procedures for data storage, retrieval and reporting according to requirement specifications.
• Design and administer department Microsoft SharePoint site as known error database, internal customer news service and documentation repository.
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Senior support specialist example responsibilities.

• Manage UNIX OS technical documentation and marketing materials.
• Maintain desktop encryption keys for all company laptops.
• Implement desktop and laptop encryption applications in NY area offices.
• Oversee the backing up of company data and creation of PC images for each type of machine.
• Perform moves, adds, and changes of PC equipment such as desktops, laptops, monitors.
• Perform DB2 data loads on a UNIX platform, verify and update test data, utilizing execution of SQL queries.
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