Senior production support analyst vs senior technical analyst

Differences between senior production support analyst and senior technical analyst duties and responsibilities

Senior production support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Provide first level local and remote support, train operations departments on PC functions and basic UNIX commands.
• Ensure that all company policies, procedures, and guidelines are followed and contractual SLAs are maintained during transition.
• Triag and resolve Linux base virtualized server environment.
• Develop database objects and store procedures for data storage, retrieval and reporting according to requirement specifications.
• Design and administer department Microsoft SharePoint site as known error database, internal customer news service and documentation repository.
Show more

Senior technical analyst example responsibilities.

• Perform PC imaging and manage active directory accounts.
• Manage various OS and database specific upgrades on Linux/Windows environment.
• Develop integration and automation of ITIL processes in order to achieve superior service management.
• Develop Unix shell scripts to streamline and automate operations processes as well as application monitors across multiple enterprise applications and databases.
• Manage business requirements gathering for functionality development and interface definition from the legacy systems to the CRM and SA management applications.
• Develop utility programs that allows QA testers to easily verify that data imported/export to/from space management system are correct.
Show more