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Senior system support specialist vs support analyst

The differences between senior system support specialists and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior system support specialist and a support analyst. Additionally, a senior system support specialist has an average salary of $84,043, which is higher than the $75,989 average annual salary of a support analyst.

The top three skills for a senior system support specialist include SQL, technical support and linux. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Senior system support specialist vs support analyst overview

Senior System Support SpecialistSupport Analyst
Yearly salary$84,043$75,989
Hourly rate$40.41$36.53
Growth rate10%10%
Number of jobs108,134107,039
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 62%
Average age4242
Years of experience22

Senior system support specialist vs support analyst salary

Senior system support specialists and support analysts have different pay scales, as shown below.

Senior System Support SpecialistSupport Analyst
Average salary$84,043$75,989
Salary rangeBetween $59,000 And $119,000Between $50,000 And $114,000
Highest paying CitySan Antonio, TXJersey City, NJ
Highest paying stateCaliforniaNew Jersey
Best paying companyValero EnergyThe Citadel
Best paying industryPharmaceuticalFinance

Differences between senior system support specialist and support analyst education

There are a few differences between a senior system support specialist and a support analyst in terms of educational background:

Senior System Support SpecialistSupport Analyst
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 62%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Senior system support specialist vs support analyst demographics

Here are the differences between senior system support specialists' and support analysts' demographics:

Senior System Support SpecialistSupport Analyst
Average age4242
Gender ratioMale, 83.3% Female, 16.7%Male, 63.1% Female, 36.9%
Race ratioBlack or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 12.4% White, 55.1% American Indian and Alaska Native, 0.4%Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior system support specialist and support analyst duties and responsibilities

Senior system support specialist example responsibilities.

  • Maintain Internet and VPN connectivity.
  • Support development team by providing SQL and PL/SQL review.
  • Support hardware and software upgrades on operating system (OS).
  • Maintain and write custom UNIX shell scripts for automate processing by customers.
  • Support the local Lync EV, VOIP and digital Nortel/Avaya telecommunications systems.
  • Walk pre-open hotels through setting up LAN hardware for dial up connection.
  • Show more

Support analyst example responsibilities.

  • Manage support activities in the CRM.
  • Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Develop client case reports and dashboards within Salesforce CRM.
  • Create web pages (HTML and PDF) for intranet.
  • Perform hardware installations for LAN connection.
  • Show more

Senior system support specialist vs support analyst skills

Common senior system support specialist skills
  • SQL, 13%
  • Technical Support, 8%
  • Linux, 7%
  • Application Software, 7%
  • Customer Service, 5%
  • Unix, 5%
Common support analyst skills
  • Customer Service, 16%
  • Troubleshoot, 7%
  • Technical Support, 5%
  • Application Support, 5%
  • Patients, 4%
  • Issue Resolution, 4%

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