Service counter cashier vs customer service desk

Differences between service counter cashier and customer service desk duties and responsibilities

Service counter cashier example responsibilities.

• Operate POS system process refunds and exchanges cut fabrics according to customers satisfaction.
• Take customers orders for food, using POS system and cash register and accept payment or make change.
• Utilize basic computation and mathematics, and maintain electronic registers for all payment transactions including cash and credit cards.
• Perform register close out procedures and monitor checkout stations.

Customer service desk example responsibilities.

• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Operate a POS system to itemize and complete customer front-end register transactions.
• Ask to follow closing procedures of facility and close out POS system.
• Organize activities such as science and math club, sports, art, and cooking.
• Create a RMA for faulty parts and dispatch technician to the site to replace the part or troubleshoot the issue.
• Process customer transactions and troubleshoot register issues.
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