Service dispatcher vs customer service advisor

The differences between service dispatchers and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a service dispatcher, becoming a customer service advisor takes usually requires 6-12 months. Additionally, a service dispatcher has an average salary of $33,663, which is higher than the $32,029 average annual salary of a customer service advisor.

The top three skills for a service dispatcher include HVAC, data entry and phone calls. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.

Service dispatcher vs customer service advisor overview

	Service Dispatcher	Customer Service Advisor
Yearly salary	$33,663	$32,029
Hourly rate	$16.18	$15.40
Growth rate	-4%	-4%
Number of jobs	74,936	235,256
Job satisfaction	-	-
Most common degree	High School Diploma, 30%	Bachelor's Degree, 33%
Average age	43	40
Years of experience	2	12

What does a service dispatcher do?

Service dispatchers are professionals who are responsible for answering the calls of customers while creating dispatch tickets for each service call. These dispatchers must gather detailed address information from their customers and acquire a basic overview of their service issues. They must dispatch service crews to their scheduled appointments and emergency situations while using maps and GPS programs to plan routes for their destination. Service dispatchers must also use digital filing systems to add customer information and log into their files when scheduling service calls.

What does a customer service advisor do?

A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.

Service dispatcher vs customer service advisor salary

Service dispatchers and customer service advisors have different pay scales, as shown below.

	Service Dispatcher	Customer Service Advisor
Average salary	$33,663	$32,029
Salary range	Between $26,000 And $42,000	Between $26,000 And $39,000
Highest paying City	Kent, WA	Boston, MA
Highest paying state	Washington	Alaska
Best paying company	Basin Electric Power Cooperative	Teledyne Technologies Incorporated
Best paying industry	Government	Insurance

Differences between service dispatcher and customer service advisor education

There are a few differences between a service dispatcher and a customer service advisor in terms of educational background:

	Service Dispatcher	Customer Service Advisor
Most common degree	High School Diploma, 30%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Service dispatcher vs customer service advisor demographics

Here are the differences between service dispatchers' and customer service advisors' demographics:

	Service Dispatcher	Customer Service Advisor
Average age	43	40
Gender ratio	Male, 33.6% Female, 66.4%	Male, 51.5% Female, 48.5%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service dispatcher and customer service advisor duties and responsibilities

Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

Customer service advisor example responsibilities.

Manage the largest client pool in all of Finland, and update the CRM accordingly.
Manage bi-weekly payroll duties and employment documentation.
Provide excellent customer service and maintain cleanliness of work area
Used all CRM systems to provide exceptional service to customers for the entire order process cycle
Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.

Service dispatcher vs customer service advisor skills

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%

Common customer service advisor skills

Taking Care, 17%
Strong Customer Service, 13%
Standard Operating Procedure, 10%
Customer Service, 7%
Customer Care, 7%
Sales Floor, 7%

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Service Dispatcher
Service Dispatcher vs Customer Service Advisor

Updated January 8, 2025

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