Service dispatcher vs dispatch assistant

The differences between service dispatchers and dispatch assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service dispatcher and a dispatch assistant. Additionally, a dispatch assistant has an average salary of $35,800, which is higher than the $33,663 average annual salary of a service dispatcher.

The top three skills for a service dispatcher include HVAC, data entry and phone calls. The most important skills for a dispatch assistant are data entry, customer service, and emergency calls.

Service dispatcher vs dispatch assistant overview

	Service Dispatcher	Dispatch Assistant
Yearly salary	$33,663	$35,800
Hourly rate	$16.18	$17.21
Growth rate	-4%	4%
Number of jobs	74,936	3,581
Job satisfaction	-	-
Most common degree	High School Diploma, 30%	Bachelor's Degree, 31%
Average age	43	43
Years of experience	2	2

Service dispatcher vs dispatch assistant salary

Service dispatchers and dispatch assistants have different pay scales, as shown below.

	Service Dispatcher	Dispatch Assistant
Average salary	$33,663	$35,800
Salary range	Between $26,000 And $42,000	Between $26,000 And $48,000
Highest paying City	Kent, WA	-
Highest paying state	Washington	-
Best paying company	Basin Electric Power Cooperative	-
Best paying industry	Government	-

Differences between service dispatcher and dispatch assistant education

There are a few differences between a service dispatcher and a dispatch assistant in terms of educational background:

	Service Dispatcher	Dispatch Assistant
Most common degree	High School Diploma, 30%	Bachelor's Degree, 31%
Most common major	Business	Business
Most common college	-	-

Service dispatcher vs dispatch assistant demographics

Here are the differences between service dispatchers' and dispatch assistants' demographics:

	Service Dispatcher	Dispatch Assistant
Average age	43	43
Gender ratio	Male, 33.6% Female, 66.4%	Male, 32.5% Female, 67.5%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between service dispatcher and dispatch assistant duties and responsibilities

Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

Dispatch assistant example responsibilities.

Manage delivery confirmations, travel expenses and mileage ensuring accurate payroll reporting.
Monitor daily operations of all drivers; GPS tracking.
Track drivers on GPS and dispatch drivers to pick up shipments.
Cost, eta, pricing, type of vehicle need etc) by way of Inbound/Outbound calls.
Assist the dispatcher with paperwork, directing phone calls to designate drivers, sorting /verifying call/service logs for each drivers payroll
Work with customers to generate on-line registration of warranties associate with HVAC equipment installation orders.

Service dispatcher vs dispatch assistant skills

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%

Common dispatch assistant skills

Data Entry, 23%
Customer Service, 18%
Emergency Calls, 10%
Payroll, 6%
LTL, 5%
CAD, 3%

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Office and Administrative Industry
Service Dispatcher
Service Dispatcher vs Dispatch Assistant

Updated January 8, 2025

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