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The differences between service dispatchers and dispatch coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service dispatcher and a dispatch coordinator. Additionally, a dispatch coordinator has an average salary of $38,470, which is higher than the $33,663 average annual salary of a service dispatcher.
The top three skills for a service dispatcher include HVAC, data entry and phone calls. The most important skills for a dispatch coordinator are customer service, data entry, and customer inquiries.
| Service Dispatcher | Dispatch Coordinator | |
| Yearly salary | $33,663 | $38,470 |
| Hourly rate | $16.18 | $18.50 |
| Growth rate | -4% | 4% |
| Number of jobs | 74,936 | 16,930 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 30% | Bachelor's Degree, 37% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
Service dispatchers are professionals who are responsible for answering the calls of customers while creating dispatch tickets for each service call. These dispatchers must gather detailed address information from their customers and acquire a basic overview of their service issues. They must dispatch service crews to their scheduled appointments and emergency situations while using maps and GPS programs to plan routes for their destination. Service dispatchers must also use digital filing systems to add customer information and log into their files when scheduling service calls.
A dispatch coordinator is primarily in charge of dispatching and tracking vehicles that provide different services. The extent of their duties varies upon their industry or institution of employment. In emergency dispatch centers, they answer calls from the public and coordinate police cars, ambulances, or fire trucks to respond to emergencies, all while staying on the line with the caller. A dispatch coordinator may also work trucking or delivery companies where they are in charge of coordinating shipping details and schedules, managing routes, and monitoring the vehicles.
Service dispatchers and dispatch coordinators have different pay scales, as shown below.
| Service Dispatcher | Dispatch Coordinator | |
| Average salary | $33,663 | $38,470 |
| Salary range | Between $26,000 And $42,000 | Between $30,000 And $47,000 |
| Highest paying City | Kent, WA | Bellingham, WA |
| Highest paying state | Washington | Alaska |
| Best paying company | Basin Electric Power Cooperative | Balfour Beatty plc |
| Best paying industry | Government | Finance |
There are a few differences between a service dispatcher and a dispatch coordinator in terms of educational background:
| Service Dispatcher | Dispatch Coordinator | |
| Most common degree | High School Diploma, 30% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service dispatchers' and dispatch coordinators' demographics:
| Service Dispatcher | Dispatch Coordinator | |
| Average age | 43 | 43 |
| Gender ratio | Male, 33.6% Female, 66.4% | Male, 45.8% Female, 54.2% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 7% |