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The differences between service dispatchers and dispatch technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service dispatcher and a dispatch technician. Additionally, a dispatch technician has an average salary of $34,469, which is higher than the $33,663 average annual salary of a service dispatcher.
The top three skills for a service dispatcher include HVAC, data entry and phone calls. The most important skills for a dispatch technician are customer service, emergency calls, and POS.
| Service Dispatcher | Dispatch Technician | |
| Yearly salary | $33,663 | $34,469 |
| Hourly rate | $16.18 | $16.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 74,936 | 30,551 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 30% | Associate Degree, 34% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
Service dispatchers are professionals who are responsible for answering the calls of customers while creating dispatch tickets for each service call. These dispatchers must gather detailed address information from their customers and acquire a basic overview of their service issues. They must dispatch service crews to their scheduled appointments and emergency situations while using maps and GPS programs to plan routes for their destination. Service dispatchers must also use digital filing systems to add customer information and log into their files when scheduling service calls.
A dispatch technician specializes in providing technical support to clients, particularly when it comes to network services. They primarily gather client information, identify their needs, sort out emergency and non-emergency calls, help clients troubleshoot issues, process requests, coordinating field technician services when necessary, and provide step-by-step instructions to solve problems. They may also call clients to follow-up on their requests and offer additional support, aiming for client satisfaction. Moreover, as a dispatch technician, it is essential to maintain records of all calls and transactions while adhering to guidelines and regulations.
Service dispatchers and dispatch technicians have different pay scales, as shown below.
| Service Dispatcher | Dispatch Technician | |
| Average salary | $33,663 | $34,469 |
| Salary range | Between $26,000 And $42,000 | Between $27,000 And $43,000 |
| Highest paying City | Kent, WA | - |
| Highest paying state | Washington | - |
| Best paying company | Basin Electric Power Cooperative | - |
| Best paying industry | Government | - |
There are a few differences between a service dispatcher and a dispatch technician in terms of educational background:
| Service Dispatcher | Dispatch Technician | |
| Most common degree | High School Diploma, 30% | Associate Degree, 34% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service dispatchers' and dispatch technicians' demographics:
| Service Dispatcher | Dispatch Technician | |
| Average age | 43 | 43 |
| Gender ratio | Male, 33.6% Female, 66.4% | Male, 55.4% Female, 44.6% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 7% |