Service dispatcher vs dispatcher clerk

The differences between service dispatchers and dispatcher clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service dispatcher and a dispatcher clerk. Additionally, a service dispatcher has an average salary of $33,663, which is higher than the $31,319 average annual salary of a dispatcher clerk.

The top three skills for a service dispatcher include HVAC, data entry and phone calls. The most important skills for a dispatcher clerk are customer service, DOT, and data entry.

Service dispatcher vs dispatcher clerk overview

	Service Dispatcher	Dispatcher Clerk
Yearly salary	$33,663	$31,319
Hourly rate	$16.18	$15.06
Growth rate	-4%	-8%
Number of jobs	74,936	70,603
Job satisfaction	-	-
Most common degree	High School Diploma, 30%	High School Diploma, 31%
Average age	43	43
Years of experience	2	2

Service dispatcher vs dispatcher clerk salary

Service dispatchers and dispatcher clerks have different pay scales, as shown below.

	Service Dispatcher	Dispatcher Clerk
Average salary	$33,663	$31,319
Salary range	Between $26,000 And $42,000	Between $24,000 And $39,000
Highest paying City	Kent, WA	Lacey, WA
Highest paying state	Washington	Alaska
Best paying company	Basin Electric Power Cooperative	Southern California Edison
Best paying industry	Government	Government

Differences between service dispatcher and dispatcher clerk education

There are a few differences between a service dispatcher and a dispatcher clerk in terms of educational background:

	Service Dispatcher	Dispatcher Clerk
Most common degree	High School Diploma, 30%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	-

Service dispatcher vs dispatcher clerk demographics

Here are the differences between service dispatchers' and dispatcher clerks' demographics:

	Service Dispatcher	Dispatcher Clerk
Average age	43	43
Gender ratio	Male, 33.6% Female, 66.4%	Male, 29.4% Female, 70.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between service dispatcher and dispatcher clerk duties and responsibilities

Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

Dispatcher clerk example responsibilities.

Manage all accounting functions such as billing, payroll, accounts receivable, accounts payable, and cost reports.
Manage customer service satisfaction by providing update eta and location of drivers.
Use RF scanners for shipping and receiving.
Maintain accurate information in AS400 to ensure pay is accurate for date.
Update several internal database accordingly (trailer tracking, ship schedule, AS400).
Perform other duties: i.e., filing, copying, collating, record keeping.

Service dispatcher vs dispatcher clerk skills

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%

Common dispatcher clerk skills

Customer Service, 32%
DOT, 16%
Data Entry, 14%
Strong Customer Service, 6%
Inbound Calls, 4%
ETA, 4%