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The differences between service dispatchers and security dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service dispatcher and a security dispatcher. Additionally, a service dispatcher has an average salary of $33,663, which is higher than the $33,347 average annual salary of a security dispatcher.
The top three skills for a service dispatcher include HVAC, data entry and phone calls. The most important skills for a security dispatcher are customer service, patients, and patrol.
| Service Dispatcher | Security Dispatcher | |
| Yearly salary | $33,663 | $33,347 |
| Hourly rate | $16.18 | $16.03 |
| Growth rate | -4% | 3% |
| Number of jobs | 74,936 | 82,349 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 30% | High School Diploma, 33% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
Service dispatchers are professionals who are responsible for answering the calls of customers while creating dispatch tickets for each service call. These dispatchers must gather detailed address information from their customers and acquire a basic overview of their service issues. They must dispatch service crews to their scheduled appointments and emergency situations while using maps and GPS programs to plan routes for their destination. Service dispatchers must also use digital filing systems to add customer information and log into their files when scheduling service calls.
Security Dispatcher are responsible for maintaining records, monitoring staff and equipment location, handling communications with various areas, and information personnel about traffic issues. They must be excellent in communication, decision making, listening, ability to multitask, speech clarity, accuracy, time management, and computer operation. These are the skills that a security dispatcher must have in order to accomplish their responsibilities.
Service dispatchers and security dispatchers have different pay scales, as shown below.
| Service Dispatcher | Security Dispatcher | |
| Average salary | $33,663 | $33,347 |
| Salary range | Between $26,000 And $42,000 | Between $26,000 And $41,000 |
| Highest paying City | Kent, WA | Bellevue, WA |
| Highest paying state | Washington | Alaska |
| Best paying company | Basin Electric Power Cooperative | Brigham and Women's Hospital |
| Best paying industry | Government | Hospitality |
There are a few differences between a service dispatcher and a security dispatcher in terms of educational background:
| Service Dispatcher | Security Dispatcher | |
| Most common degree | High School Diploma, 30% | High School Diploma, 33% |
| Most common major | Business | Criminal Justice |
| Most common college | - | - |
Here are the differences between service dispatchers' and security dispatchers' demographics:
| Service Dispatcher | Security Dispatcher | |
| Average age | 43 | 43 |
| Gender ratio | Male, 33.6% Female, 66.4% | Male, 43.0% Female, 57.0% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 7% |