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The differences between service dispatchers and transportation dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service dispatcher and a transportation dispatcher. Additionally, a transportation dispatcher has an average salary of $36,218, which is higher than the $33,663 average annual salary of a service dispatcher.
The top three skills for a service dispatcher include HVAC, data entry and phone calls. The most important skills for a transportation dispatcher are customer service, patients, and data entry.
| Service Dispatcher | Transportation Dispatcher | |
| Yearly salary | $33,663 | $36,218 |
| Hourly rate | $16.18 | $17.41 |
| Growth rate | -4% | -8% |
| Number of jobs | 74,936 | 12,205 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 30% | High School Diploma, 31% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
Service dispatchers are professionals who are responsible for answering the calls of customers while creating dispatch tickets for each service call. These dispatchers must gather detailed address information from their customers and acquire a basic overview of their service issues. They must dispatch service crews to their scheduled appointments and emergency situations while using maps and GPS programs to plan routes for their destination. Service dispatchers must also use digital filing systems to add customer information and log into their files when scheduling service calls.
A Transportation Dispatcher's job is to coordinate the transportation of goods by trucks with suppliers, drivers, etc. He/She schedules drivers for pickups and deliveries on specific routes. He/She maintains up-to-date records and reviews the driver log to check for violations and errors. As a Transportation Dispatcher, you will basically act as the middle man between several units and people. You will be required to always be in communication with the maintenance team to see which vehicles are ready for use and when the out-of-service ones will be returned to the fleet.
Service dispatchers and transportation dispatchers have different pay scales, as shown below.
| Service Dispatcher | Transportation Dispatcher | |
| Average salary | $33,663 | $36,218 |
| Salary range | Between $26,000 And $42,000 | Between $28,000 And $46,000 |
| Highest paying City | Kent, WA | Paramus, NJ |
| Highest paying state | Washington | Alaska |
| Best paying company | Basin Electric Power Cooperative | Northrop Grumman |
| Best paying industry | Government | Manufacturing |
There are a few differences between a service dispatcher and a transportation dispatcher in terms of educational background:
| Service Dispatcher | Transportation Dispatcher | |
| Most common degree | High School Diploma, 30% | High School Diploma, 31% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service dispatchers' and transportation dispatchers' demographics:
| Service Dispatcher | Transportation Dispatcher | |
| Average age | 43 | 43 |
| Gender ratio | Male, 33.6% Female, 66.4% | Male, 45.9% Female, 54.1% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 7% |