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The differences between service dispatchers and truck dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service dispatcher and a truck dispatcher. Additionally, a truck dispatcher has an average salary of $35,756, which is higher than the $33,663 average annual salary of a service dispatcher.
The top three skills for a service dispatcher include HVAC, data entry and phone calls. The most important skills for a truck dispatcher are truck loads, safety regulations, and customer service.
| Service Dispatcher | Truck Dispatcher | |
| Yearly salary | $33,663 | $35,756 |
| Hourly rate | $16.18 | $17.19 |
| Growth rate | -4% | - |
| Number of jobs | 74,936 | 61,928 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 30% | High School Diploma, 35% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
Service dispatchers are professionals who are responsible for answering the calls of customers while creating dispatch tickets for each service call. These dispatchers must gather detailed address information from their customers and acquire a basic overview of their service issues. They must dispatch service crews to their scheduled appointments and emergency situations while using maps and GPS programs to plan routes for their destination. Service dispatchers must also use digital filing systems to add customer information and log into their files when scheduling service calls.
A truck dispatcher is tasked with scheduling deliveries, passenger transport, or shipments that are conducted by truck; they work hand in hand with truck drivers. They maintain communication with customers record shipment details, ensure pick-up times, and discuss any other issues. A track dispatcher is also responsible for tracking delivery trucks to ensure that goods arrive on time and undamaged. They may also be in charge of setting up routes.
Service dispatchers and truck dispatchers have different pay scales, as shown below.
| Service Dispatcher | Truck Dispatcher | |
| Average salary | $33,663 | $35,756 |
| Salary range | Between $26,000 And $42,000 | Between $24,000 And $52,000 |
| Highest paying City | Kent, WA | Livermore, CA |
| Highest paying state | Washington | Connecticut |
| Best paying company | Basin Electric Power Cooperative | Marathon Petroleum |
| Best paying industry | Government | Energy |
There are a few differences between a service dispatcher and a truck dispatcher in terms of educational background:
| Service Dispatcher | Truck Dispatcher | |
| Most common degree | High School Diploma, 30% | High School Diploma, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service dispatchers' and truck dispatchers' demographics:
| Service Dispatcher | Truck Dispatcher | |
| Average age | 43 | 43 |
| Gender ratio | Male, 33.6% Female, 66.4% | Male, 57.3% Female, 42.7% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 7% |