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The differences between service officers and service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service officer and a service advisor. Additionally, a service officer has an average salary of $48,547, which is higher than the $46,308 average annual salary of a service advisor.
The top three skills for a service officer include customer service, financial services and patrol. The most important skills for a service advisor are customer service, product knowledge, and basic math.
| Service Officer | Service Advisor | |
| Yearly salary | $48,547 | $46,308 |
| Hourly rate | $23.34 | $22.26 |
| Growth rate | -4% | -4% |
| Number of jobs | 213,294 | 222,424 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service officer or client services officer is an individual who is a part of a financial management team that delivers services to customers. Service officers provide client support services by maintaining a high level of professionalism and competence in client interactions. They analyze and resolve customer service issues but inform management when they are faced with complex issues to discuss resolutions. Service officers are also required to attend educational training and workshops for their personal growth.
Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.
Service officers and service advisors have different pay scales, as shown below.
| Service Officer | Service Advisor | |
| Average salary | $48,547 | $46,308 |
| Salary range | Between $32,000 And $73,000 | Between $26,000 And $79,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | BP America Inc | |
| Best paying industry | Finance | Finance |
There are a few differences between a service officer and a service advisor in terms of educational background:
| Service Officer | Service Advisor | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service officers' and service advisors' demographics:
| Service Officer | Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 50.7% Female, 49.3% | Male, 69.4% Female, 30.6% |
| Race ratio | Black or African American, 12.7% Unknown, 5.6% Hispanic or Latino, 21.3% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |