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Service officer vs service advisor

The differences between service officers and service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service officer and a service advisor. Additionally, a service officer has an average salary of $48,547, which is higher than the $46,308 average annual salary of a service advisor.

The top three skills for a service officer include customer service, financial services and patrol. The most important skills for a service advisor are customer service, product knowledge, and basic math.

Service officer vs service advisor overview

Service OfficerService Advisor
Yearly salary$48,547$46,308
Hourly rate$23.34$22.26
Growth rate-4%-4%
Number of jobs213,294222,424
Job satisfaction-4
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 33%
Average age4040
Years of experience1212

What does a service officer do?

A service officer or client services officer is an individual who is a part of a financial management team that delivers services to customers. Service officers provide client support services by maintaining a high level of professionalism and competence in client interactions. They analyze and resolve customer service issues but inform management when they are faced with complex issues to discuss resolutions. Service officers are also required to attend educational training and workshops for their personal growth.

What does a service advisor do?

Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.

Service officer vs service advisor salary

Service officers and service advisors have different pay scales, as shown below.

Service OfficerService Advisor
Average salary$48,547$46,308
Salary rangeBetween $32,000 And $73,000Between $26,000 And $79,000
Highest paying CityWashington, DCNew York, NY
Highest paying stateNew YorkNew Jersey
Best paying companyGoogleBP America Inc
Best paying industryFinanceFinance

Differences between service officer and service advisor education

There are a few differences between a service officer and a service advisor in terms of educational background:

Service OfficerService Advisor
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 33%
Most common majorBusinessBusiness
Most common college--

Service officer vs service advisor demographics

Here are the differences between service officers' and service advisors' demographics:

Service OfficerService Advisor
Average age4040
Gender ratioMale, 50.7% Female, 49.3%Male, 69.4% Female, 30.6%
Race ratioBlack or African American, 12.7% Unknown, 5.6% Hispanic or Latino, 21.3% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.7%Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between service officer and service advisor duties and responsibilities

Service officer example responsibilities.

  • Manage routine closing procedures, correspond extensively with problematic patrons and provide assistance with ATM's.
  • Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
  • Prepare and present PowerPoint presentations for briefings and training.
  • Utilize benefits calculator to assist low income ASC staff to determine eligibility for supplemental programs.
  • Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
  • Perform intake duties to determine diagnostic and financial eligibility for those with intellectual and developmental disabilities with Medicaid.
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Service advisor example responsibilities.

  • Manage refurbishment of used vehicles and writing orders.
  • Manage the refurbishment of used vehicles, writing repair orders.
  • Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
  • Start as a certify Mazda technician performing routine maintenance services and repairs.
  • Demonstrate proficiency in hydraulic, electrical, mechanical, diesel, power and HVAC systems inspection, diagnosis and repair.
  • Maintain a safe work environment through maintaining cleanliness and identifying all unsafe working conditions on the sales floor and service area.
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Service officer vs service advisor skills

Common service officer skills
  • Customer Service, 22%
  • Financial Services, 7%
  • Patrol, 6%
  • Veterans, 5%
  • Public Safety, 4%
  • Client Service, 3%
Common service advisor skills
  • Customer Service, 8%
  • Product Knowledge, 8%
  • Basic Math, 7%
  • Commercial Vehicles, 5%
  • Work Ethic, 5%
  • CSI, 4%

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