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The differences between shift leader/cashiers and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service leader has an average salary of $33,791, which is higher than the $29,409 average annual salary of a shift leader/cashier.
The top three skills for a shift leader/cashier include food safety, customer complaints and POS. The most important skills for a customer service leader are POS, sales floor, and store management.
| Shift Leader/Cashier | Customer Service Leader | |
| Yearly salary | $29,409 | $33,791 |
| Hourly rate | $14.14 | $16.25 |
| Growth rate | -10% | -4% |
| Number of jobs | 151,454 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 49% | Bachelor's Degree, 39% |
| Average age | 34 | 47 |
| Years of experience | - | 6 |
A shift leader/cashier is responsible for managing team members working within the same shift, distributing tasks, and ensuring that they perform with maximum productivity. Shift leader/cashiers support other cashier lines on collecting cash and reconciliation during the end of shift. They also handle customers' inquiries, resolve concerns, and escalate high-level complaints to the management as needed. A shift leader/cashier must have excellent analytical and communication skills, assisting the store manager in the recruitment processes and training new staff.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Shift leader/cashiers and customer service leaders have different pay scales, as shown below.
| Shift Leader/Cashier | Customer Service Leader | |
| Average salary | $29,409 | $33,791 |
| Salary range | Between $22,000 And $37,000 | Between $27,000 And $41,000 |
| Highest paying City | - | Tacoma, WA |
| Highest paying state | - | Washington |
| Best paying company | - | University of California, Berkeley |
| Best paying industry | - | Transportation |
There are a few differences between a shift leader/cashier and a customer service leader in terms of educational background:
| Shift Leader/Cashier | Customer Service Leader | |
| Most common degree | High School Diploma, 49% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between shift leader/cashiers' and customer service leaders' demographics:
| Shift Leader/Cashier | Customer Service Leader | |
| Average age | 34 | 47 |
| Gender ratio | Male, 26.2% Female, 73.8% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 7.3% White, 55.1% American Indian and Alaska Native, 0.9% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 5% | 8% |