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Shift leader/cashier vs shift manager

The differences between shift leader/cashiers and shift managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a shift manager has an average salary of $32,110, which is higher than the $29,409 average annual salary of a shift leader/cashier.

The top three skills for a shift leader/cashier include food safety, customer complaints and POS. The most important skills for a shift manager are cleanliness, inventory management, and management.

Shift leader/cashier vs shift manager overview

Shift Leader/CashierShift Manager
Yearly salary$29,409$32,110
Hourly rate$14.14$15.44
Growth rate-10%10%
Number of jobs151,454335,517
Job satisfaction--
Most common degreeHigh School Diploma, 49%High School Diploma, 34%
Average age3439
Years of experience-4

What does a shift leader/cashier do?

A shift leader/cashier is responsible for managing team members working within the same shift, distributing tasks, and ensuring that they perform with maximum productivity. Shift leader/cashiers support other cashier lines on collecting cash and reconciliation during the end of shift. They also handle customers' inquiries, resolve concerns, and escalate high-level complaints to the management as needed. A shift leader/cashier must have excellent analytical and communication skills, assisting the store manager in the recruitment processes and training new staff.

What does a shift manager do?

Shift managers are employees assigned to oversee the operations of the business during a specific time or work shift. They manage the employees assigned in a particular shift and ensure that the employees are working on their specific tasks. They also ensure that the needed manpower is met. Shift managers are also in charge of checking the sales, ensuring that the finances are properly balanced, and maintaining records during the work shift. They also respond to any challenges that may occur during the time period. Shift managers should have good organization skills, decision-making skills, and interpersonal skills.

Shift leader/cashier vs shift manager salary

Shift leader/cashiers and shift managers have different pay scales, as shown below.

Shift Leader/CashierShift Manager
Average salary$29,409$32,110
Salary rangeBetween $22,000 And $37,000Between $23,000 And $43,000
Highest paying City-Los Angeles, CA
Highest paying state-California
Best paying company-ABB
Best paying industry-Retail

Differences between shift leader/cashier and shift manager education

There are a few differences between a shift leader/cashier and a shift manager in terms of educational background:

Shift Leader/CashierShift Manager
Most common degreeHigh School Diploma, 49%High School Diploma, 34%
Most common majorBusinessBusiness
Most common college-Cornell University

Shift leader/cashier vs shift manager demographics

Here are the differences between shift leader/cashiers' and shift managers' demographics:

Shift Leader/CashierShift Manager
Average age3439
Gender ratioMale, 26.2% Female, 73.8%Male, 43.1% Female, 56.9%
Race ratioBlack or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 7.3% White, 55.1% American Indian and Alaska Native, 0.9%Black or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 8.2% White, 58.0% American Indian and Alaska Native, 0.6%
LGBT Percentage5%10%

Differences between shift leader/cashier and shift manager duties and responsibilities

Shift leader/cashier example responsibilities.

  • Manage employees by making schedules, doing payroll, and maintain an all around comfortable working environment.
  • Assist customers, maintain friendly work environment, delegate and oversee tasks during shifts, operate POS system, drive sales
  • Utilize basic computation and mathematics, and maintain electronic registers for all payment transactions including cash and credit cards.
  • Strengthen the Walmart brand by interacting positively and professionally with a highly diverse customer base.

Shift manager example responsibilities.

  • Manage night shift ensuring closing procedures, customer service, and employee management are accomplished following company policies
  • Manage FOH to insure all guests are happy and well taken care of.
  • Provide excellent customer service, operate POS systems, maintain friendly but secure retail environment, track and manage inventory
  • Handle all customer relation issues in accordance with company policy and provide exceptional customer service to all CVS customers.
  • Receive SERVSAFE certification along with online management courses.
  • Execute store operations during schedule shifts, organize shift assignments and maintain consistent attendance and punctuality.
  • Show more

Shift leader/cashier vs shift manager skills

Common shift leader/cashier skills
  • Food Safety, 12%
  • Customer Complaints, 10%
  • POS, 9%
  • Customer Service, 9%
  • Customer Orders, 6%
  • Cash Drawers, 6%
Common shift manager skills
  • Cleanliness, 35%
  • Inventory Management, 13%
  • Management, 10%
  • Leadership, 5%
  • Customer Service, 3%
  • Help Support, 3%