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The differences between site representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a site representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $36,922 average annual salary of a site representative.
The top three skills for a site representative include customer service, troubleshoot and customer satisfaction. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.
| Site Representative | Retention Representative | |
| Yearly salary | $36,922 | $50,753 |
| Hourly rate | $17.75 | $24.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 104,213 | 220,352 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Site representatives and retention representatives have different pay scales, as shown below.
| Site Representative | Retention Representative | |
| Average salary | $36,922 | $50,753 |
| Salary range | Between $24,000 And $55,000 | Between $40,000 And $63,000 |
| Highest paying City | Cambridge, MA | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Metropolitan Transit Authority of Harris County | Forward |
| Best paying industry | Government | Technology |
There are a few differences between a site representative and a retention representative in terms of educational background:
| Site Representative | Retention Representative | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between site representatives' and retention representatives' demographics:
| Site Representative | Retention Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 61.8% Female, 38.2% | Male, 38.5% Female, 61.5% |
| Race ratio | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 7.2% White, 54.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |