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Site representative vs service center representative

The differences between site representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a site representative and a service center representative. Additionally, a site representative has an average salary of $36,922, which is higher than the $33,420 average annual salary of a service center representative.

The top three skills for a site representative include customer service, troubleshoot and customer satisfaction. The most important skills for a service center representative are patients, HR, and customer calls.

Site representative vs service center representative overview

Site RepresentativeService Center Representative
Yearly salary$36,922$33,420
Hourly rate$17.75$16.07
Growth rate-4%-4%
Number of jobs104,213196,101
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 56%
Average age4040
Years of experience1212

Site representative vs service center representative salary

Site representatives and service center representatives have different pay scales, as shown below.

Site RepresentativeService Center Representative
Average salary$36,922$33,420
Salary rangeBetween $24,000 And $55,000Between $26,000 And $41,000
Highest paying CityCambridge, MAAlameda, CA
Highest paying stateNew YorkCalifornia
Best paying companyMetropolitan Transit Authority of Harris CountyCisco
Best paying industryGovernmentInsurance

Differences between site representative and service center representative education

There are a few differences between a site representative and a service center representative in terms of educational background:

Site RepresentativeService Center Representative
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common college--

Site representative vs service center representative demographics

Here are the differences between site representatives' and service center representatives' demographics:

Site RepresentativeService Center Representative
Average age4040
Gender ratioMale, 61.8% Female, 38.2%Male, 30.6% Female, 69.4%
Race ratioBlack or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 7.2% White, 54.8% American Indian and Alaska Native, 0.7%Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between site representative and service center representative duties and responsibilities

Site representative example responsibilities.

  • Understand, administer and manage the contract that exists between the contractor and the client (SCE).
  • Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
  • Work with engineers to answer RFI's or NCR's.
  • Monitor performance of an MRO.
  • Process and deliver usps mail and overnight packages.
  • Request price quotes from multiple sources for MRO materials.
  • Show more

Service center representative example responsibilities.

  • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
  • Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
  • Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
  • Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
  • Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
  • Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).
  • Show more

Site representative vs service center representative skills

Common site representative skills
  • Customer Service, 21%
  • Troubleshoot, 16%
  • Customer Satisfaction, 14%
  • Data Entry, 12%
  • Collating, 9%
  • Equipment Issues, 8%
Common service center representative skills
  • Patients, 14%
  • HR, 6%
  • Customer Calls, 5%
  • Phone Calls, 4%
  • Data Entry, 4%
  • Multitasking, 4%

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