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Site representative vs support representative

The differences between site representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a site representative and a support representative. Additionally, a site representative has an average salary of $36,922, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a site representative include customer service, troubleshoot and customer satisfaction. The most important skills for a support representative are patients, customer service, and troubleshoot.

Site representative vs support representative overview

Site RepresentativeSupport Representative
Yearly salary$36,922$33,372
Hourly rate$17.75$16.04
Growth rate-4%-4%
Number of jobs104,213246,710
Job satisfaction-4
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 52%
Average age4040
Years of experience1212

Site representative vs support representative salary

Site representatives and support representatives have different pay scales, as shown below.

Site RepresentativeSupport Representative
Average salary$36,922$33,372
Salary rangeBetween $24,000 And $55,000Between $26,000 And $42,000
Highest paying CityCambridge, MASanta Barbara, CA
Highest paying stateNew YorkAlaska
Best paying companyMetropolitan Transit Authority of Harris CountyAccenture
Best paying industryGovernmentTechnology

Differences between site representative and support representative education

There are a few differences between a site representative and a support representative in terms of educational background:

Site RepresentativeSupport Representative
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common college--

Site representative vs support representative demographics

Here are the differences between site representatives' and support representatives' demographics:

Site RepresentativeSupport Representative
Average age4040
Gender ratioMale, 61.8% Female, 38.2%Male, 44.4% Female, 55.6%
Race ratioBlack or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 7.2% White, 54.8% American Indian and Alaska Native, 0.7%Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between site representative and support representative duties and responsibilities

Site representative example responsibilities.

  • Understand, administer and manage the contract that exists between the contractor and the client (SCE).
  • Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
  • Work with engineers to answer RFI's or NCR's.
  • Monitor performance of an MRO.
  • Process and deliver usps mail and overnight packages.
  • Request price quotes from multiple sources for MRO materials.
  • Show more

Support representative example responsibilities.

  • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
  • Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
  • Maintain personal patient information while following HIPAA regulations.
  • Document department procedures; some convert into PowerPoint presentations.
  • Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
  • Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.
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Site representative vs support representative skills

Common site representative skills
  • Customer Service, 21%
  • Troubleshoot, 16%
  • Customer Satisfaction, 14%
  • Data Entry, 12%
  • Collating, 9%
  • Equipment Issues, 8%
Common support representative skills
  • Patients, 10%
  • Customer Service, 8%
  • Troubleshoot, 8%
  • Data Entry, 8%
  • Technical Support, 7%
  • Phone Calls, 6%

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