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Family Services Advocate - Baltimore County Head Start
The Y of Central Maryland
Support specialist job in Baltimore, MD
Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they've made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.
At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA. We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you'll have access to training and development programs that align with our mission to empower individuals and strengthen communities. Join us and bring your passion to a fulfilling career where you can truly make a difference!
POSITION SUMMARY:
The Family Services Advocate is responsible for supporting the larger system of social services coordinated by Head Start. Implements the program's core family partnership, parent engagement, and community partnership functions. Knowledge of family support and case management principles is necessary to collaborate with related service areas and communicate with internal and external stakeholders. Applying a family-centered philosophy in services to motivate Head Start families to increase their participation and involvement with their children's education is a key focus for this position.
ESSENTIAL FUNCTIONS:
Family Partnership Building & Advocacy
Recruit, enroll, and engage in collaborative partnership building with 40 families of children receiving Head Start services.
Conduct home visits annually and as needed with each family based on the family's identified tier level.
Ensure meetings and one-on-one interactions are respectful of each family's diversity and cultural background.
Work with families individually to identify family goals, strengths, and necessary services and supports through the Family Needs Assessment and track progress on family goals set in the Family Partnership Agreement.
Ensure parents have opportunities to enhance their skills and knowledge in the following areas: Child growth and development; Prevention of child abuse and neglect; Family literacy; Preventative health and safety; Maintaining a medical home; Community advocacy; and Transition activities.
Arrange for education and other appropriate interventions related to family or individual mental health services, substance abuse, child abuse and neglect, and domestic violence, if needed.
Build trusting relationships with families through regular communication.
Encourage and support parent participation in Head Start activities and decision-making.
Advocate for families to ensure they receive necessary services and support.
Support families in understanding child development and the importance of early education.
Community Partnership
Take an active role in community planning and advocacy to improve the delivery of services to children and families.
Encourage volunteers to participate in the Head Start program.
Connect families with local resources such as housing assistance, employment support, food assistance, and healthcare services.
Collaborate with community partners to enhance available services for families.
Maintain updated knowledge of local social service programs and eligibility requirements.
Service Coordination
Maintain weekly contact with Teaching Associates to integrate Family Partnership Goals with classroom efforts, ensure integrated child and family curriculum, gain information regarding child performance in the classroom, and plan family events.
Plan and attend parent committee meetings and family activities.
Assist families in making the transition out of the Head Start Program.
Assist with health and developmental screenings within the 45/90 day requirements.
Provide crisis intervention for families as needed.
Participate in team meetings, training, and professional development opportunities.
Recordkeeping & Reporting
Participate in ongoing Data Management System Training.
Maintain and update child health records, follow up on referrals for support services, and ensure all documentation is current in the program's active database.
Submit reports as requested, such as monthly summary tracking reports.
Assist in the documentation of in-kind toward the non-federal share requirement.
Assist in organizing family events, workshops, and parent education sessions.
General Responsibilities
Maintain confidentiality regarding Associate and family information.
Participate in Associate meetings, conferences, professional development (Governance and ERSEA within 90 days of hire), and workshops as assigned.
Mandated reporter as stated in Child Abuse and Neglect Policy.
Assist in supporting children and the center's team in the classroom.
Be present at work to provide consistency of services.
Be a contributing team member in a positive/productive manner.
Demonstrate the commitment to the Y's mission, values, and policies in daily duties.
Perform any other work-related duties as requested by your supervisor.
QUALIFICATIONS:
Must pass a physical examination, background check, and fingerprinting screen.
Must have a valid driver's license.
Must have access to reliable transportation.
Basic computer literacy in email, word processing and internet navigation
Experience
Training related to social, human, or family services, Head Start experience preferred
Assisting parents of young children in advocating and decision-making for their families
Ability to develop positive relationships with children and parents
Ability to effectively communicate through verbal and written form
All Y associates agree to abide by The Code of Conduct with Youth that sets clear expectations for associates and volunteers to ensure a safe and respectful environment for young people. It emphasizes treating youth with respect and fairness, avoiding inappropriate physical or verbal interactions, and adhering to established standards of affection. The policy strictly prohibits any form of abuse, bullying, or harassment and mandates the reporting of suspected mistreatment. Additionally, associates and volunteers must complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.
$31k-51k yearly est. 5d ago
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Family Services Advocate - Baltimore City Head Start
The Y of Central Maryland
Support specialist job in Baltimore, MD
Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they've made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.
At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA. We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you'll have access to training and development programs that align with our mission to empower individuals and strengthen communities. Join us and bring your passion to a fulfilling career where you can truly make a difference!
How this role contributes to the Y's mission:
As a Y Family Services Manager, you will create and implement a Head Start recruitment plan for program participants to ensure 100% enrollment as well as establish and maintain a waiting list. You will work within the community, with families and with parents/guardians, acting as an advocate for families, developing trusting relationships and ensuring that support services are available to meet family goals. You will work with families on an individualized basis to identify family goals, strengths, and necessary services and ensure parents have opportunities to enhance their skills and knowledge that aid in child development.You will be responsible for community partnerships, service coordination as well as reporting. As a Y Family Services Manager, you'll contribute to the Y and to the broader community we serve by working with our littlest participants and their families who are economically disadvantaged and help them prepare for success in school and life.
This work is right for you if you have:
An interest in the well-being and education of young children, enthusiasm, patience, good humor, good judgment and a good spirit
The ability to clearly communicate and effectively listen to children, parents/guardians, members, and other Y associates
At least 2 year of experience working with adults in the Human Services or Social Work field
Prior Head Start experience (preferred)
An associate's degree in social science, human services or related field OR a bachelor's degree in family studies, social work, human services or related field (preferred)
For a full listing of Head Start locations visit *********************************************************** All Y associates agree to abide by The Code of Conduct with Youth that sets clear expectations for associates and volunteers to ensure a safe and respectful environment for young people. It emphasizes treating youth with respect and fairness, avoiding inappropriate physical or verbal interactions, and adhering to established standards of affection. The policy strictly prohibits any form of abuse, bullying, or harassment and mandates the reporting of suspected mistreatment. Additionally, associates and volunteers must complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.
$31k-51k yearly est. 4d ago
Advanced Manufacturing Technical Specialist
Guidehouse 3.7
Support specialist job in McLean, VA
Job Family:
Technology Consulting
Travel Required:
Up to 25%
Clearance Required:
Active Secret
What You Will Do: Join a high-performing management consulting team supporting important Department of Defense (DoD) customers across the globe. The Advanced Manufacturing Technical Specialist position is for an Associate Director that will join other advisory consultants and subject matter experts for Guidehouse Advanced Manufacturing capabilities, which includes research, development, and pilot demonstration for technologies that cover smart manufacturing, additive manufacturing, composites, highly conductive materials, cyber security for manufacturing, and materials for harsh service conditions. This Advanced Manufacturing Technical Specialist position will support the Guidehouse Technology Consulting and Defense Segment in the area of Advanced Manufacturing (AdvMfg).
Responsibilities include:
Oversees and assures program implementation/alignment and the development of methods and measures for reviewing and evaluating the efficiency of associated programs and the degree to which they are accomplishing their intended objectives.
Work on complex problems to develop innovative solutions that resonate across DoD agencies.
Recommends changes in AdvMfg legislation and policy to senior management based upon program experience and performance.
This position will be located in the Metro DC area and will require travel to various CONUS and OCONUS locations as required by customers.
Aligns AdvMfg deliverables across DoD organizations.
Communicates AdvMfg efforts to DoD and commercial agencies; communicate those efforts back to all stakeholders.
Participates in Joint AdvMfg working groups across DoD, as appropriate, to provide technical input to joint efforts.
Aligns/recommends line of efforts direction, deliverables, and collaboration opportunities.
Aligns DoD efforts and deliverables for qualification/certification of AdvMfg processes.
Develops roadmaps and documentation supporting Qualification/Certification requirements and focus areas for DoD AdvMfg.
Gathers all documentation and efforts on qualification/certification efforts across the Military Services, to include reports, roadmaps, and program direction to develop cohesive Roadmaps for qualification/certification.
Drafts and coordinates briefs and reports for senior officers and executive civilians.
Demonstrate the ability to work in a team and individual environments on multiple projects simultaneously.
Demonstrates the ability to mentor and guide junior team members in execution of their duties.
Demonstrates the ability to manage projects efficiently and effectively.
What You Will Need:
An ACTIVE and CURRENT SECRET federal security clearance; or higher.
Bachelor's Degree in a Manufacturing-related field.
Eight (8) years of related work experience of related work experience, with a particular focus on client advisory or strategic planning within a professional services environment.
Must have expertise working with AdvMfg techniques (E.g., 3-D printing or Additive Manufacturing (AM) processes) as well as expertise in adjacent fields such as cybersecurity, intellectual property, and business process reengineering.
Working knowledge of DoD AdvMfg techniques and environment.
Experience with materials characterization and testing methods.
Experience with failure analysis and root-cause determination at all stages of product life cycle (development, processing/manufacturing, customer or field issues).
Apply engineering principles and expertise to solve important systems-related issues and create the internal mechanisms to reliably prevent recurrence (e.g., procedures, documentation, training, communications).
Collaborate across clients using technical analyses and business acumen to anticipate operational and strategic needs, creating news systems and processes as needed to provide successful decisions that impact the organization and the business.
Must be proficient in MS Office applications and possess advanced writing skills.
Experience managing business strategy and technology insertion projects in complex environments.
Excellent problem solving, project management, facilitation, and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong aptitude for quantitative and qualitative analysis and the ability to link business strategy to performance.
Being a strong team player is critical with the ability to adapt to changing requirements or deadlines in support of our clients' goals.
What Would Be Nice To Have:
Master's Degree in a Manufacturing-related field
Direct experience with DoD/Pentagon Staff work
Knowledge of DoD logistics and maintenance systems
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
$91k-114k yearly est. Auto-Apply 1d ago
Cisco Contact Center Migration Specialist
Akkodis
Support specialist job in Fairfax, VA
Akkodis is seeking a Cisco Contact Center Migration Specialist (Customer Success & Business Analyst) for our client based out in Hybrid / On-site in Fairfax, Virginia.
Pay Range:$50/-$60/hr on w2 without beneifts. The pay may be negotiable based on experience, education, geographic location, and other factors.
Key Responsibilities
Perform detailed discovery and documentation of existing Avaya call flows, IVR scripts, routing logic, queues, skills-based routing, and integrations for 32 separate contact center instances.
Design and map equivalent call flows, queuing strategies, and customer journeys in Cisco Contact Center Enterprise/Cloud (CCE/CCX or Cisco Webex Contact Center).
Collaborate with technical teams to ensure accurate translation of Avaya functionality (e.g., Experience Portal, POM, vectors, VDNs) into Cisco equivalents (e.g., CVP, ICM scripting, ECE, precision queues).
Create clear, comprehensive flow diagrams, requirement documents, and migration playbooks.
Lead or support User Acceptance Testing (UAT) cycles, including test script creation and defect triage.
Deliver targeted training and knowledge transfer sessions to end-users, supervisors, and administrators on the new Cisco platform.
Act as the primary point of contact for business stakeholders during the transition, ensuring minimal disruption and high adoption.
Identify and escalate risks, gaps, or functionality differences between Avaya and Cisco environments.
Preferred
Relevant certifications (e.g., Avaya ACIS/ACSS, Cisco CCNP Collaboration, ITIL).
Prior public-sector or multi-agency contact center migration experience.
Cisco certifications (CCNA Collaboration, CCNP Voice).
This is a high-impact, fast-paced contract role ideal for a seasoned contact center professional who thrives on complex migrations and driving successful customer adoption.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
$50 hourly 4d ago
Project Support Coordinator
PTR Global
Support specialist job in Columbia, MD
Project Coordinator
Job Type: Fully Onsite - 5 days a week (M-F)
Pay Rate: $32-$33 hourly on W2
Salary: $55,000-70,000k Yearly
We are seeking a detail-oriented and highly organized Project Coordinator to support our project management team.
This role is critical in ensuring projects run smoothly by tracking schedules, managing documentation, and coordinating communication across departments and external partners.
The ideal candidate will play a key role in maintaining efficiency and ensuring project success.
Responsibilities:
Support Project Managers with scheduling, tracking, and reporting.
Maintain organized project documentation and updates.
Coordinate meetings and follow up on action items.
Communicate with internal teams, suppliers, and customers.
Monitor progress and flag risks or delays.
Qualifications/Must haves:
4+ years of project coordination or related experience.
Experience with purchase orders (POs) and managing customer accounts.
Strong organizational and multitasking skills.
Proficiency with MS Office; familiarity with project management tools (e.g., Asana, Smartsheet) is a plus.
What We're Looking For:
Strong communication skills with an outgoing, adaptable, and professional attitude.
Comfortable with daily commute and able to work onsite 5 days a week.
Available for onsite interviews and flexible with the hiring manager's schedule.
Ready to start immediately if selected and open to any shift schedule.
$32-33 hourly 5d ago
Basic Needs and Support Specialist
Harford Community College 4.1
Support specialist job in Bel Air, MD
Harford Community College is currently seeking a Basic Needs and SupportSpecialist to join our team and help advance student well-being and success.
In this role, you will support students by coordinating access to basic needs resources, connecting them to housing, health, and community services, and maintaining strong partnerships with local organizations. You'll also develop and deliver health education and wellness programs aligned with best practices, collaborate with campus partners, and promote initiatives that support students holistically.
Key Responsibilities Include:
Coordinating basic needs and support resources for students
Developing and delivering health education and wellness programming
Collaborating across campus departments
Maintaining partnerships with community organizations
Marketing programs and initiatives to students
Representing the department at events, serving on committees, and supporting special projects
Required Qualifications:
Bachelor's degree
Minimum of one year of social service support experience
Ability to plan, implement, and evaluate programs
Proficiency in Microsoft Office
Strong interpersonal, verbal, and written communication skills
Sound judgment and decision-making skills
Ability to handle sensitive information and maintain confidentiality
For best consideration, apply by January 16, 2026
*********************************************
Join HCC and be part of a mission-driven institution committed to supporting the whole student. We encourage candidates who are passionate about student advocacy and community engagement to apply!
$34k-39k yearly est. 3d ago
Access Support Representative
Cornerstone Technology Talent Services 3.2
Support specialist job in Dulles Town Center, VA
We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Dulles, VA. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting.
Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment.
Key Responsibilities
Access Control & Compliance
Monitor gates, turnstiles, and access points to ensure only authorized personnel enter.
Verify worker credentials, badges, and compliance documentation.
Issue and manage temporary badges and visitor passes.
Report irregularities or noncompliance to site supervisors.
Worker Onboarding & Assistance
Guide workers and subcontractors through the digital onboarding process.
Assist with account setup, documentation upload, and system login.
Provide clear instructions on mobile check-ins, digital badges, and QR codes.
Support multilingual onboarding as needed (tools/resources provided).
First-Line Technical Support
Serve as the first point of contact for access or credentialing issues.
Troubleshoot basic technical problems (e.g., badge not scanning, login errors).
Escalate more complex issues to centralized support following standard procedures.
Maintain accurate records of support requests and resolutions.
Customer Service & Communication
Deliver professional, courteous assistance to workers and site staff.
Communicate clearly and calmly when resolving issues.
Relay feedback to supervisors to support process improvements.
Performance Expectations
Ensure smooth and timely worker access.
Minimize delays by resolving issues efficiently.
Maintain accuracy in compliance and credential checks.
Provide a consistently positive support experience on site.
Key Qualifications
High school diploma or equivalent (some college or technical training preferred).
Prior experience in field support, help desk, IT support, or site operations is a plus.
Basic technical troubleshooting skills (hardware/software).
Strong attention to detail and ability to follow structured protocols.
Excellent communication and interpersonal skills.
Ability to stand/walk for extended periods and work outdoors at site access points.
$30k-35k yearly est. 2d ago
Research Program Support Specialist
LHH 4.3
Support specialist job in Timonium, MD
LHH is seeking a Research Program SupportSpecialist for a client in Linthicum, MD
The Research Programs Specialist provides administrative and operational support for the Research initiatives. This includes managing research grants, assisting with investigator support programs, and coordinating research education activities. The role involves compliance checks, grant processing, tracking submissions, preparing reports, and supporting governance committees.
Key Responsibilities
Perform grant application compliance checks and maintain submission trackers.
Assist with grant review, processing, management, and closeout.
Prepare funded/not funded letters and update statuses in Proposal Central.
Track awardee reports and follow up on delinquent deliverables.
Support governance committees with meeting minutes and SOP finalization.
Assist with annual meeting preparation, including logistics and inventory.
Handle clerical tasks such as printing, binder creation, and workroom organization.
Requirements
Bachelor's degree preferred, ideally in health science-related fields.
Experience in research or grants program administration is a plus.
Familiarity with online survey tools (e.g., SurveyMonkey) preferred.
Willingness to attend evening calls and occasional weekend events.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
$41k-58k yearly est. 2d ago
ECMO Specialist
Epic Cardiovascular Staffing
Support specialist job in Washington, DC
Epic Cardiovascular has an exciting opportunity for a registered nurse or respiratory therapist for a role as an ECMO Specialist at a renowned medical center!
The ECMO/ECLS (Extracorporeal Life Support) Specialist operates and maintains the extracorporeal circuit for long -term pulmonary and/or cardiac support. The Specialist functions independently following standing orders and parameters under the direction of the ECLS physician, and participates as a member of the multi-disciplinary team assessing, planning, implementing, and evaluating comprehensive care services (therapies).
COMPENSATION:
$120,000-$135,000 based on skills, training and experience
MAJOR DUTIES AND RESPONSIBILITIES:
A. The duties of the ECLS Specialist include, but are not limited to:
1. Operates the extracorporeal circuit, pump, and related equipment.
2. Manages the ongoing process of healthcare delivery to patients and families per institutional policies.
3. Participates in patient rounds and possibly making suggestions to the Physician and ECLS team after assessing patient responses to ECLS therapy.
4. Reviews laboratory and blood gas results and treats within defined protocols prescribed by physician in charge.
5. Circuit adjustments including pump flow, gas exchange, hemofiltration, anticoagulation therapy, or other to maintain patient within limitations set by ECLS physician.
6. Troubleshoots the ECLS circuit and make replacements of circuit components as indicated and usually in the presence of the institutional Perfusionists and Physicians.
7. May assist in data collection and research activities associated with the institution or EPIC.
8. Attends ongoing classes of specific institution and/or EPIC as related to ECLS services.
B. Specific and ancillary responsibilities of the ECLS Specialist:
1. Accurately assess pathophysiological changes within the patient during bypass.
2. Manages ECMO flow in relationship to patient management parameters
3. Performs all technical skills with efficiency, accuracy, safety, and in accordance with institutional and EPIC policy and procedures.
4. Operates all equipment according to policy and procedure: differentiate patient vs. patient problems and intervene appropriately.
5. Implements standing physician orders within established guidelines
6. Anticipates, intervenes, and manages crisis/emergency situations according to policy and
procedure; maintains professional composure.
7. Demonstrates effective assessment of the ECLS circuit.
8. Performs, manages, and troubleshoots anticoagulation per institutional protocol.
9. Demonstrates proper blood sampling techniques from the ECLS circuit.
10. Documents appropriately on all ECMO records including OnCloud EMR.
11. Demonstrates administration of all blood products into the ECLS circuit
12. Manages laboratory results and perform appropriate interventions as related by ECLS therapy.
13. Assesses clinical status of the patient, including vital signs and discuss possible intervention.
14. Provides feedback for improved patient outcomes to other care providers
15. Assimilates information and then provide documentation of the interventions that provide the chosen integrated plan of care.
16. Anticipates and communicates patient needs that will require intervention by other members of the care team.
17. Anticipates learning needs for patients/families/ and staff.
18. Assists others in defining learning outcomes and appropriate interventions.
19. Uses innovation in individualizing patient/family teaching to the individual patient/family needs.
20. Participates during patient management discussions and suggest clinical management option during discussions.
21. Maintains qualification licensure as per those licensure requirements.
22. Maintains communication within institutional and EPIC standards and policies for delivery of ECLS care.
23. Maintains competencies in current topics of ECLS thru institutional journals, Internet, and networking with care providers of similar nature.
24. Punctuality, professional respect to all other team members, and professional behavior must be maintained at all times.
C. Personal demands on the ECLS Specialist include:
1. Participate in “on-call” scheduling, which is provided 24 hours a day, 7 days a week, 365 days a year.
2. Must wear a pager or cell phone during “on-call” times and be available to respond within the designated call response time of the hospital.
3. Must be in good physical condition.
4. Must be able to endure long hours, both mentally and physically
5. Physical requirements include standing for long periods of time, lifting, stooping, sitting, stretching, and other bodily demands for extended intervals.
6. Exposure to noxious gases and bodily fluids with risk of infections and diseases.
7. Remain current on present perfusion technology procedures, techniques, and literature.
8. Establish and maintain a professional demeanor.
9. Re-enforce the integrity of Epic CV Services.
10. When directed, serve in supportive capacity for all clinical accounts relative to vacation relief, sick leave, and temporary staffing.
QUALIFICATIONS:
A. Registered Nurse or Registered Respiratory Therapist licensed in the state of employment.
B. Minimum of two (2) years intensive care or related experience.
C. Satisfactory completion of an ECLS Training Course.
D. Satisfactory completion of the Perfusion.com clinical assessment examination.
E. A minimum of 60 hours of Clinical Pump time.
F. Full understanding of circuit components utilized for the service of a particular ECLS center.
G. Ability to remain calm under pressure and a mechanical inclination is preferred.
Must relocate to Washington, DC, or the surrounding area
IMMEDIATE SUPERVISOR:
A. Director of ECLS Services
B. Vice President
C. Hospital Director of ECLS Services / Intensivist
CREDENTIALING:
If required, the ECLS Specialist will submit all necessary documentation to Epic and the hospital credentialing committee, for credentialing as a non-physician medical staff member as required.
Serious inquires only please.
Epic Cardiovascular Staffing Benefits:
Competitive salaries
Relocation reimbursement
Paid vacation
401K plan with company match
Incentives and bonuses for travel and additional opportunities
Health insurance
Dental insurance
Vision insurance
Life insurance w/ voluntary life option
Short-term and long-term disability insurance
Professional liability insurance
Business Travel Accident Insurance
Estimated Compensation Range
$90,000-$125,000+ per year based on skills, experience and possible bonus opportunities
Contact:
Ben Greenfield, MPS, CCP, LP
Director of Recruiting
Epic Cardiovascular Staffing (formerly Perfusion.com)
2250 McGregor Blvd., Suite 3300
Fort Myers, FL 33901
(402)432-1437
employment@epiccardiovascularstaffing.com
By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes.
Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, housing, age, disability or genetics.
We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.
$120k-135k yearly 9d ago
Pipeline Field Specialist
BHE GT&S
Support specialist job in Washington, DC
BHE GT&S
JOB DESCRIPTION BHE GT&S has an exciting career opportunity for a Pipeline Field Specialist at our Silver Springs Transmission in Silver Springs, NY. RESPONSIBILITIES
Perform duties related to the installation, maintenance, and operation of a natural gas pipeline system (steel or plastic - low pressure to high pressure), wells and facilities in a safe, efficient, and economical manner while conforming to all Company, local, state and federal guidelines.
The duties and assignments, either individually or with other employees, including but not limited to the installation, operation, inspection, connection, disconnection, maintenance, repair and replacement of natural gas pipelines, wells, gas measurement equipment, meters, regulators, and associated equipment and facilities.
Prepare and maintain reports and records as required.
Promote good customer and public relations, report customer complaints and inquiries.
May train and assist other coworkers as required.
May lead or direct up to one other individual in work assignments.
Perform all other duties as required in higher or lower classifications.
QUALIFICATIONS Three months documented experience in a COMBINATION of the following: natural gas field work, other field work, well tending, pipeline inspection, pipeline work, construction, excavation, plant operations, physical labor, manufacturing, farming, timbering, line locating AND/OR related military experience AND/OR related education (technical school or college.)
Ability to walk various terrain, climb steps and ladders, work from elevated platforms and/or excavations
Ability to operate various equipment and tools weighing up to 90 lbs., as well as the ability to work independently and as a crew member.
Must be able to lift/carry a minimum of 50 lbs.
Must possess basic computer skills.
Additional knowledge, skills, and abilities:
Ability to follow mandatory safety rules and standard operating procedures and use personal protective equipment.
Ability to analyze problems, collect accurate data and draw valid conclusions.
Ability to work independently or as a crew member.
PREFERRED :
Related natural gas industry experience.
Education Required
Education Required: High school diploma or GED.
Testing Required
Cognitive Aptitude testing
Working Conditions
This position is subject to callouts, and you must be available and willing to work overtime as required.
You may be subject to hazards, such as proximity of moving parts, exposure to high noise levels, solvents, lubricants, and other chemicals.
You will be subjected to adverse weather and environmental conditions.
Minimal overnight travel may be required.
CHAMPION:
Contribute to a team-centric work environment based on mutual respect and integrity
Support the Company's CHAMPION culture, which centers around personal responsibility, continuous improvement and delivering quality for our customers.
Employees must be able to perform the essential functions of the position, with or without an accommodation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Position descriptions are developed as guides for the employees of BHE GT&S. The management team of BHE GT&S reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs. ABOUT THE TEAM BHE GT&S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation. JOB INFO Job Identification 10003985
Job Category Pipeline Operations
Posting Date 2025-12-16
Apply Before 2026-01-06T04:59:00+00:00
Job Schedule Full time
Locations 4478 Oak Hill Rd, Silver Springs, NY, 14550, US
Travel Requirements Up to 25%
Relocation Assistance Not currently offered for this position
Business Eastern Gas Transmission and Storage, Inc.
Compensation details: 28.79-28.79
PI**********b6-30***********3
$44k-79k yearly est. 11d ago
IT Support Specialist
Enlightened Inc. 4.1
Support specialist job in Washington, DC
The primary responsibility of the IT Inventory Technician, is to provide support to the IT Inventory team with receiving, ensuring that received assets are put in the proper locations and scanned into the Asset Management Tool. The IT Inventory Technician will also be responsible for assisting with Asset disposal process, including removing and degaussing Storage devices.
Receive shipments, Scan all assets into the Asset management Tool.
Store in appropriate designated locations.
Move/Retrieve assets marked for disposal.
Remove Storage devices from assets marked for disposal, label as appropriate and degausse as needed.
Deliver received devices to end users/groups.
Participate in Imaging End points and PC Replacement activities.
All other related duties as assigned.
Daily Operations
Receive, Scan into IT Asset Management Tool and Report assets being delivered or returned to CLIENT
Ensure that Warehouse is neatly arranged at all times and assets placed in the appropriate location/s
Issue and/or Deliver Assets to customer
Degauss Operations
Assist with receiving Assets to be Surplussed
Scan Assets into ITAM Tool
Remove Storage Devices from Asset and Label appropriately
Degauss Storage device as required per SOP
PC Replacement Operations:
Assist with Asset Imaging, End user asset reconciliation and other PC Replacement activities as required.
Reporting:
Provide reports as needed
$43k-62k yearly est. Auto-Apply 60d+ ago
System Support and Logistics Specialist
Toyon Research 4.1
Support specialist job in Ashburn, VA
Requirements
B.A. or B.S. in physical science, engineering or equivalent experience in a technical field
At least five years post-degree work experience is preferred
Proficiency working with basic hand tools and instrumentation
Experience with principals of instrument calibration
Hardworking, self-motivated, reliable, detail-oriented, and organized
Excellent troubleshooting and problem-solving skills
Ability to work independently and as part of a team
Ability to lift and maneuver items that weigh up to 50 lbs. with manual lift equipment
Possess valid driver's license and be able and willing to travel within DMV area (mileage will be reimbursed)
Computer proficiency (Microsoft Office)
WE OFFER AN EXCEPTIONAL EMPLOYEE BENEFITS PACKAGE!
Competitive Industry Pay
100% Employer-Paid Medical Insurance Premium
HSA with Employer Contributions
Dental and Vision Coverage Options
Paid Holidays
Paid Vacation and Sick leave
Company Funded 401(k) and Profit Sharing Plans
Employee Stock Ownership Plan (ESOP)
Life and Disability Insurance
Paid Parental Leave
Discretionary Bonus Eligibility
The annual pay range for the System Support and Logistics Specialist position is $80,000 to $140,000.
The posted pay range values provide the candidate with guidance on annual base compensation for the position, at a full time level of effort, exclusive of overtime, bonus, and benefits-related compensation, over a range of qualifications that may fit hiring objectives. Toyon Research Corporation will consider the individual candidate's education, work experience, applicable knowledge, skills and training, among other factors, when preparing an offer of employment.
Pay Transparency Nondiscrimination Provision
Equal Opportunity Employer including Disability and Veterans
Applicant Privacy Notice
Learn more about our company in our latest video, We are Toyon.
The application window for this posting will remain open until the position is filled.
Ref #2612-G
$80k-140k yearly 22d ago
Technical Support Specialist
Sidley Austin 4.6
Support specialist job in Washington, DC
The Deskside Technical SupportSpecialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software.
This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions.
Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction.
The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional intelligence (EQ) is necessary to succeed in this role, as it enables the specialist to navigate high-pressure situations, respond with empathy, and build strong relationships with high-profile users.
Duties and Responsibilities
Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence.
Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs.
Software support functions include, but are not limited to, troubleshooting applications standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors.
Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as PowerAutomate, PowerShell, and PowerApps to enhance support efficiency and internal IT collaboration.
Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges.
Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units.
Assist with projects such as hardware or software upgrades, office moves, and special events.
Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors.
Maintain accurate records of user requests and incidents in the IT Service Management System.
Perform other duties as required.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
Target Salary Range $72,000 - $90,000 if located in Washington DC Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources).
Education and/or Experience:
Required:
Bachelor's degree or equivalent work experience
A minimum of 4 years of experience providing direct and exceptional user support in a high performance culture, including:
Practical, working knowledge of how to support and troubleshoot Zoom, Intune, Okta, ProofPoint, O365 Applications (Outlook, Word, PowerPoint, SharePoint, Teams), NetDocs, Citrix, ServiceNow
Experience supporting Windows-based computers, including Microsoft Windows 10/11
Experience supporting iOS, Android and MDM solutions
Experience working with vendors on support cases
Preferred:
Law Firm or Professional Services experience
A+, ITIL and Microsoft Office Application certifications
PowerAutomate/PowerShell/Python scripting
Experience with RPA tools, Microsoft Graph and Microsoft PowerApps
Knowledge of AI Prompt Engineering, with an understanding of how to craft effective prompts to optimize interactions with AI tools
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
#LI-EC1
$72k-90k yearly Auto-Apply 4d ago
Technical Support Analyst
JBA International 4.1
Support specialist job in Washington, DC
https://www.linkedin.com/jobs/view/**********/?eBP=CwEAAAGLjT4m_cYlcVZPNb6v-DuAe6E444kUtUApzaFt3O-9JP92fN5L8GjuCAA-RlQxYeLlwNazhxEBjLuxNVwkFI6ZXUOZ0SCUI_0nqsP5LJD6ze2DHIGx6HUXVHeFMQJImr1EwqqOzf7cGGE-HnRnF70rGMlg5h3ZUzXJ_Ig9On-MLzGSc4okpoW8q5WaldE1x44Wef8g6sU1RpKseVYrdqxAt6oTnzCvFdv90QLTq-o8G16fHCWTnSNW4Nx_fHbuOKOKiyR5hHdJMcb10LYT9WsfOB_JWoRt5JXJkMqB9L6YYVHJSukf6F2MwtssmTFZyQMKSebmzZo2htSgksKOcYMR22S9eiPM3BQlksRpgJI5wmdpa6iCYUjJgVvx&ref Id=JayItgDmuUKunPttf%2Bxxug%3D%3D&tracking Id=bSWXB3Sn3vtT29Z2V688Ig%3D%3D
About the job Washington, District of Columbia Job Description Responsibilities:
Foster and exemplify customer-first service.
Assist with all technical support activities for the DC Office. May be asked to assist with technical support for other regional offices as needed.
Monitor e-mail and skype for un-ticketed user requests and incidents that were not sent via the Service Desk and ticket as appropriate.
Work closely with other firmwide IT techs as necessary to assist them with local technical issues and take proper steps to escalate to Regional Manager or Service Desk.
Attend bi-monthly Technical Analyst meetings and provide feedback regarding best practices, lessons learned, new troubleshooting findings or methods.
Support off-hours needs related to moves, computer room upgrades, scheduled maintenance outages, projects and urgent user support matters.
Assist with occasional one-on-one user training.
Initiate, complete, and follow-through with all assigned and self-generated tickets.
Maintain IT Asset Management database to ensure it is kept current and accurate.
Build firm standard PCs and laptops per firm guidelines.
Organize, build, and maintain proper loaner and hot-swap equipment and deliver to users on time per firm guidelines.
Assist with maintaining printer maintenance records and inventory, and, swap printers as equipment reaches end of life and new equipment is received.
Serve as a vendor contact for all printer problems.
Provide mobile device support for iPhones, Androids, and iPads in accordance with the firm's AirWatch program.
Provide setup and support of remote access and two-factor authentication software (MFA).
Advise DC-IT Manager regarding any requests or incidents that should be immediately reported to his/her attention.
Provide proper follow-up, updates, and project status to the manager. Ensure proper follow-up is provided to all end users who may have reported a problem or requested technical assistance from the DC Technical Support group.
Provide assistance with audio visual/teleconferencing setups, including:
Laptop/projector connections.
TVs including Plasma, LCD, or LED
Support and maintain over 20 conference rooms including a conference center with 100 plus capacity.
Support and setup our internal videoconference solution as well as external videoconferencing solutions such as WebEx, Skype and Zoom.
Install and beta test new technology, and, assist with telecom-related issues as necessary.
Support Wi-Fi, cellular data, laptop cards and Mi-Fi devices.
Install and test new hardware and software technology.
Assist with LAN cabling patching and troubleshooting; and act as remote hands for network engineers.
Complete workstation set-ups for new arrivals, visitors, etc. and complete equipment moves per schedule and at times not scheduled.
Perform approved software installations and other tasks as requested by the Regional IT Manager or as required by customers.
In rotation with other local IT staff, serve as 24/7 on-call emergency technician.
Closely monitor the ChangeGear service management system to ensure assigned tickets are updated in a timely manner. Use the best business protocol for follow up communication with an end user.
Conduct routine inspections of various IT spaces, e.g., conference rooms, visitor offices, MDF, IDF rooms.
Quickly assess and escalate hardware and/or network problems to third level IT support groups for assistance. Proactively review current infrastructure and assert good judgment to know when to coordinate equipment replacement during repair period.
Participate in major IT projects and rollouts, assuming a key role as directed by the Regional Manager or Director.
Qualifications:
Customer service is paramount in this role.
The candidate should have a desire to provide excellent customer service.
Several years of law office support experience is desired.
Experience should be specific to providing technical support to the firm's users.
A working knowledge of legal applications including document management systems is also highly desired.
Comprehensive knowledge of Active Directory, Microsoft Office Suites 2010 and above is required.
Possessing an A+ or a similar computer certificate or degree in computer sciences is a plus.
Additional understanding of printers, remote access tools and mobile devices are required.
A basic understanding of network engineering and IP-based telecommunications is required.
This position involves overtime and/or shifts on weekends or corporate holidays when necessary.
Although an occasional requirement, the successful candidate must be willing and able to travel to and work temporarily in other offices for brief periods of time, both to domestic and/or international offices.
Excellent organizational skills, customer service, and desk side support skills are required.
The successful candidate must be self-motivated and possess a high attention to detail.
Must also possess excellent interpersonal, critical thinking and time management skills, as well as excellent oral and written communication skills.
This position requires ability to lift up to 50 pounds unassisted and seek assistance with lifting heavier or large/bulky parcels.
Walking and standing for up to 4 hours at a time in an 7.50 hour shift is required. Must not possess any condition that would inhibit the ability to stoop, squat, or crawl under desks in order to service computers.
This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. S/he will be required to follow any other instructions and to perform any other job-related duties as required by his/her manager.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer. If you require an accommodation in order to apply for a position, please contact us at *********************************.
$53k-88k yearly est. 60d+ ago
Operation Support
Collabera 4.5
Support specialist job in Baltimore, MD
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.
Job Description
Professional experience, analytical skills, and ability to work efficiently in a fast paced environment. And for good measure, someone that is self- motivated.
Position Description: The New Account Document Processing Department consists of Regulatory, Policy and Procedural subject matter experts which handle document validation, quality control, vendor escalations, and offer support to Branch offices, National Operations, and other Special Product areas firm-wide. The Senior Processing Representative is responsible for evaluating incoming documents and inquiries, performing the associated research, and making a determination of the validity of the action or document. The Representative must develop subject matter expertise across the department and have the ability to apply that knowledge in determining document validity. The Senior Processing Representative is also responsible for handling quality sampling of new account documents processed in other areas and responding to escalated issues from those areas.
Major Job Responsibilities
Customer Focus
• Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements.
• Act with a sense of urgency and a can-do attitude to address business need and accomplish goals
• Conflict resolution- ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital.
• Anticipates customer needs and consistently meets or exceeds their expectations.
• Must be available to work varying shifts dependent upon volume and/or business need.
• Must be able to work in a quota driven environment
Qualifications
Communication Skills
• Must have excellent communication skills oral and written - including the ability to write and listen carefully and convey information accurately.
• Acts and communicates in a way that demonstrates a high regard for internal and external customers
Interpersonal Skills
• Promote collaboration and team work and willingness to help others in and across the firm.
• Maintain acceptable service levels and be able to continue to work effectively by remaining calm, confident, positive and clear minded regardless of the situation.
• Demonstrate active learning-continuously seeking opportunities to develop a deeper understanding of the business
Technical Skills
• Computer Literacy
o Microsoft Office Suite
o Previous experience with internal systems is preferred
o Previous New Account experience is preferred
o Proven ability to learn other software packages
• Type a minimum of 35 wpm, Ten key by touch
• Educational Level Required:
College graduate or high school graduate with equivalent work experience
Additional Information
If you want to apply and want to know more, please contact:
Suhas Konuche
suhas.konuche
(AT)collabera.com
$58k-96k yearly est. 14h ago
VIP Support Technician
DMI 3.5
Support specialist job in McLean, VA
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at *************
About the Opportunity
DMI, LLC is seeking a VIP Support Technician to join us. The VIP Support Technician provides dedicated, high-priority IT support to senior Department of Defense (DoD) personnel, including General Officers, Senior Executive Service (SES) members, Presidential Appointees (PAS), and other designated VIPs. This role ensures rapid incident resolution, proactive system maintenance, and seamless IT service delivery across classified and unclassified networks.
Duties and Responsibilities:
Deliver Level II “Gold” and Level III “Platinum” support to VIP users, including on-site and remote troubleshooting for NIPRNet, SIPRNet, and higher classification systems.
Provide 24x7x365 support, including after-hours and emergency response, for VIP incidents and service requests.
Conduct daily wellness visits to Level III VIPs to proactively identify and resolve IT issues.
Support VIP travel by provisioning and testing mobile and secure communications equipment (e.g., DMCC, WINDAR-S).
Install, configure, and maintain desktop and mobile devices, including secure systems and COMSEC equipment.
Maintain and manage Home Kits and on-base residence IT setups for VIPs.
Coordinate with internal and external support teams to ensure cradle-to-grave ownership of VIP tickets.
Document incidents and service requests in the Ticket Management System (TMS) (e.g., ServiceNow).
Provide training and user support for unified communications, remote access, and secure mobile platforms.
Ensure compliance with cybersecurity protocols, including data-at-rest encryption and classified spillage remediation.
Maintain bench stock of pre-configured equipment for rapid deployment.
Qualifications
Required Skills/Certifications:
Clearance: Top Secret with SCI eligibility.
Experience:
Proven experience supporting senior leadership in a DoD or federal IT environment.
Strong troubleshooting skills across Windows, mobile, and secure systems.
Familiarity with VIP support protocols and high-urgency service delivery.
Certifications:
DoD 8570.01-M IAT Level II (e.g., Security+).
Help Desk Institute (HDI) or A+ related certifications
Skills:
Excellent communication and customer service skills.
Ability to work independently and under pressure.
Proficiency with remote support tools (e.g., DameWare), TMS platforms, and mobile device management systems.
Min Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: There are no physical requirements for this position.
Location: McLean, VA
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
Do What's Right - We lead with honesty and integrity.
Own the Outcome - We take responsibility and deliver.
Deliver for Our Customers - We are relentless about delivering value.
Think Bold, Act Smart - We innovate with purpose.
Win Together - We collaborate and celebrate our success.
These values aren't just ideals-they show up in how we support every part of your well-being:
Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
$48k-79k yearly est. Auto-Apply 53d ago
Desk-side Support
Artech Information System 4.8
Support specialist job in Linthicum, MD
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support Representative Distributed Client Services
Location: LINTHICUM,MD 21090
Duration: 12 months with possible extension
should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
Candidates should have valid driver's license and reliable transportation to travel to various local sites(on request only if client wants )
Qualifications
share your resume asap
Additional Information
For more information, Please contact
shubham
973-295-459*5
$55k-86k yearly est. 60d+ ago
Help Desk Technician
Nuaxis Innovations 3.9
Support specialist job in Falls Church, VA
\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.**
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk Technician** for a Full-Time position.
**Job Summary:**
NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the U.S. Fish and Wildlife Service (FWS) in Falls Church, VA. This on-site role is part of a mission-critical IT support team delivering responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile devices, and ensure end-user systems remain secure, updated, and operational. This is an excellent opportunity for a technician looking to support a high-impact federal mission while gaining experience in enterprise-level IT operations.
**Key Responsibilities**
· Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets.
· Respond to user requests via phone, email, and in-person support channels.
· Support and troubleshoot Apple iPads, iPhones, and Android mobile devices.
· Install, configure, and maintain desktop/laptop hardware and software.
· Track and manage IT service tickets and escalate complex issues as needed.
· Participate in equipment deployments and system upgrades.
· Communicate the status of pending requests, outages, and maintenance activities to end users.
· Maintain documentation and knowledge base articles as needed.
· Collaborate with server and network teams to resolve cross-functional issues.
**Minimum Qualifications**
· Associate's degree in IT or related field, or equivalent work experience.
· 2+ years of hands-on experience in a help desk or desktop support environment.
· Strong troubleshooting skills with Windows 10/11 and Microsoft Office 365.
· Exposure to supporting mobile devices in an enterprise environment.
· Strong communication and customer service skills.
· Ability to work independently in a fast-paced federal workplace.
· Must be eligible to work in the United States and pass a federal background check.
**Preferred Qualifications**
· Experience working with federal agencies or in a government contracting environment.
· Familiarity with ServiceNow, Remedy, or other ITSM/ticketing platforms.
· Certifications such as CompTIA A+, Network+, or ITIL Foundation.
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (**************************
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture!
\#NAI #DICE
$51k-89k yearly est. 54d ago
Help Desk Technician 4
Telos Corporation 4.6
Support specialist job in Ashburn, VA
The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management.
Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!
We are seeking a Helpdesk Agent / Technician to join our customer support team in a Department of Defense (DoD) environment. You will be responsible for taking technical calls from military end users with the goal of resolving the problem over the phone. Otherwise you will dispatch spare parts and track delivery / operational status of the system.
We're always on the lookout for exceptional (Job Title) to join our growing team. This is an evergreen job posting intended to build a pipeline of talented individuals for future openings across multiple teams.
Responsibilities:
* Provides Tier II and III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve technical support issues for end-users of the organization's products and services.
* Uses automated information systems to analyze routine situations.
* Reviews incoming requests (both computer generated and verbal) sort, code, and prioritize for proper action.
* Resolves problems or contacts more senior technical support as necessary.
* Supports users by fulfilling individual requests for support or replacement parts in the utilization of the various systems available.
* Conducts technical research for source of information required in support of request for information related to ongoing programs.
* Instructs users in the use of systems specific to the government contract.
* Interacts with other team members, such as network services, engineering, and/or information systems to restore services and/or identify and correct the core problem.
* Meet all contractual SLAs (service level agreements) and AQLs (acceptable quality levels).
Job Requirements
Qualifications:
* High School Diploma w/ 4-5 years of experience minimum
* Experience with ServiceNow is preferred but not required
* An active DoD Secret Clearance is required or the ability to obtain. Preference will be given to those applicants with an active DoD Secret Clearance
* Minimum IAT Level II certification in accordance with DoD 8570.01-M (Security+ CE certification or higher) required
* Strong written and verbal communications skills and the ability to interact with people at all levels are required
* A professional attitude regarding attention to detail and customer service and excellent organizational skills are required.
Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment,
Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States.
Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at **************. If you require relay service assistance, please click on the following link to review information on your state's relay service: *************************************************
Telos Corporation is an EEO/AA employer.
Job Type
Full-Time
Location
Ashburn, VA 20147 US (Primary)
Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$53k-80k yearly est. 60d+ ago
System Support Specialist (Electro-Mechanical with PLC Experience)
Dow Jones 4.0
Support specialist job in Silver Spring, MD
About the Team: This team is part of the Print Operations Group. About the Role The White Oak plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in White Oak, Maryland and report to the Technology Service Manager.
You Will:
+ Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls.
+ Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope.
+ Provide PC support including Windows operating system and basic networking.
+ Have the willingness and ability to work nights, weekends, and holidays.
You Have:
+ 3-5 years of electro-mechanical experience.
+ Prioritization and time management skillsets.
+ Ability to communicate effectively, both written and oral.
+ A technical degree, or equivalent military training, or equivalent experienceis preferred.
Our Benefits
+ Comprehensive Healthcare Plans
+ Paid Time Off
+ Retirement Plans
+ Comprehensive Medical, Dental and Vision Insurance Plans
+ Education Benefits
+ Paid Maternity and Paternity Leave
+ Family Care Benefits
+ Subscription Discounts
+ Employee Referral Program
\#LI-Onsite
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Print Operations
Job Category: IT, Telecom & Internet
Union Status:
Non-Union role
Pay Range: $70,000 - $85,000
We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 49769
How much does a support specialist earn in Columbia, MD?
The average support specialist in Columbia, MD earns between $29,000 and $81,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Columbia, MD
$49,000
What are the biggest employers of Support Specialists in Columbia, MD?
The biggest employers of Support Specialists in Columbia, MD are: