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Smartsheet Specialist - Product Launch Support
JMD Technologies Inc.
Support specialist job in Cambridge, MA
Title: Smartsheet Specialist - Product Launch Support
Employment Type: Contract (4+ Months - potential to extend)
Status: Accepting Candidates
About the Role
This role supports operational project planning for a high-visibility product launch. The specialist will work with cross-functional and global teams to drive launch readiness, visibility, and execution through advanced Smartsheet solutions.
Key Responsibilities
Develop and manage Smartsheet-based project plans, timelines, and dependency maps for launch activities.
Build Smartsheet dashboards, reports, and automated workflows to track KPIs, readiness, and risks.
Provide real-time visibility into progress, resource allocation, and issue escalation.
Partner with cross-functional and global stakeholders to align launch execution and milestones.
Support strong project governance and operational execution in a fast-paced environment.
Qualifications
3+ years of experience in project management and operational planning.
Advanced hands-on expertise with Smartsheet (dashboards, automation, reports, data linking).
Experience supporting product launch or commercialization initiatives.
Strong communication, organization, and stakeholder management skills.
Exposure to pharma, biotech, or life sciences environments preferred.
Compensation (MA Pay Transparency)
Estimated hourly range: $50-$53/hr (W-2).
Final rate within this range will be based on skills, experience, and interview results.
$50-53 hourly 4d ago
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Fleet Management Support Specialist
Crown Equipment Corporation 4.8
Support specialist job in Boston, MA
:
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
Responsibilities
Responsible for driving end-user adoption of Crown InfoLink products.
Helps customer develop and implement best practices and standard operating procedures.
Prepare internal and external customers for a successful implementation by planning, training and managing support service processes.
Develop and support the retail network to provide web-user and operator trainer training.
Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes.
Analyze Crown InfoLink data and make recommendations on action steps.
Participate in sales calls and demos to the extent that it relates to the after-sale support.
Quote, sell, and provide Crown InfoLink support services.
Minimum Qualifications
2-4 years related experience
Associate degree (Business)
Must have valid driving privileges
Extensive travel & overnight stays (over 20%)
Preferred Qualifications
Lead and effectively garner customer support to achieve customer objectives.
Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
A leading financial institution is seeking a Market Executive in Boston to lead the Applied Technology team. The role involves building relationships with innovative companies in sectors like robotics and quantum computing. Responsibilities include business development and supporting founders in their growth while managing a smaller portfolio. Ideal candidates should possess over 12 years of account relationship management experience, strong communication skills, and licenses related to securities. The company offers a competitive rewards package and values diversity and inclusion.
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$69k-114k yearly est. 19h ago
Engineering Technician - Electro Optical Manufacturing & R&D Support
PLS Staffing Solutions 4.6
Support specialist job in Woburn, MA
Job Title: Engineering Technician - Electro-Optical Manufacturing & R&D Support
Department: Engineering / Research & Development
Reports To: Engineering Manager or R&D Lead
The Engineering Technician supports both manufacturing and research & development activities within an electro-optical product environment. This role bridges hands-on production support and prototype development, assisting engineers in the design, testing, integration, and improvement of electro-optical systems. The ideal candidate is detail-oriented, technically skilled, and comfortable working in a fast-paced environment involving precision optics, electronics, and mechanical assemblies.
Key Responsibilities
Manufacturing & Engineering SupportSupport production of electro-optical assemblies and subassemblies, including optical, electronic, and mechanical components
Assist in process development, documentation, and continuous improvement initiatives
Troubleshoot manufacturing issues and collaborate with engineering to implement corrective actions
Perform assembly, alignment, calibration, and testing of electro-optical systems
Maintain engineering builds, fixtures, and test setups
Research & Development Support
Assist engineers with prototype builds, experimental setups, and feasibility testing
Support optical and electronic testing, data collection, and analysis
Modify existing designs or components under engineering direction
Document test procedures, results, and design changes
Participate in design reviews and contribute practical manufacturing feedback
Testing & Documentation
Execute functional, environmental, and performance testing per engineering specifications
Operate and maintain test equipment such as optical benches, oscilloscopes, power meters, and interferometers
Create and update work instructions, test procedures, and engineering documentation
Ensure compliance with quality standards and configuration control requirements
General Duties
Maintain cleanroom or controlled lab environments as required
Follow ESD, safety, and quality procedures
Support cross-functional teams including Quality, Manufacturing, and Supply Chain
Required Qualifications
Associate degree in Engineering Technology, Electronics, Optics, or related technical field (or equivalent experience)
3+ years of experience as an Engineering Technician in an electro-optical, photonics, electronics, or related manufacturing environment
Hands-on experience with electro-optical assemblies and test equipment
Ability to read and interpret engineering drawings, schematics, and technical documentation
Strong mechanical aptitude and troubleshooting skills
Preferred Qualifications
Experience supporting R&D or new product development programs
Familiarity with optical alignment, laser systems, imaging sensors, or photonic components
Experience with prototype builds and low-volume manufacturing
Knowledge of GD&T, SPC, and basic data analysis
Experience working in regulated environments (ISO, AS9100, FDA, etc.)
Skills & Competencies
Strong attention to detail and documentation discipline
Ability to work independently and collaboratively in a team environment
Effective communication with engineers and manufacturing personnel
Comfortable working with tight tolerances and precision components
Adaptable to changing priorities and experimental work
Work Environment
Combination of manufacturing floor, laboratory, and cleanroom environments
May require handling delicate optical components and working with lasers or high-voltage equipment
Occasional overtime or schedule flexibility may be required to support development milestones
$72k-107k yearly est. 3d ago
Smartsheet Specialist (No C2C/No Sponsorship)
Randstad USA 4.6
Support specialist job in Cambridge, MA
Job Title: Smartsheet Specialist
*No C2C/No Sponsorship*
Duration: 3 month Contract (Extension not likely)
Pay: $50-53/hr W2 Only
Description:
This role will support the development of the operational project planning for the product launch. This role requires advanced expertise in Smartsheet to design, implement, and maintain dynamic project plans, dashboards, and cross-functional tracking tools that enable launch readiness, visibility, and organizational alignment.
Here's What You'll Do
Develop comprehensive Smartsheet-based launch project plans, timelines, and dependency maps to ensure visibility and accountability.
Build Smartsheet dashboards, reports, and automated workflows to track key launch metrics (KPIs, readiness scores, risk indicators).
Design and implement dashboards to visualize progress, resource allocation, and issue escalation in real time.
Coordinate with US and global teams to harmonize launch readiness activities.
Here's What You'll Need (Basic Qualifications):
Bachelor's degree in Business, Life Sciences, Engineering, Information Systems, or a related field
3+ years of experience managing project plans and operational workflows in a fast-paced, cross-functional environment
Demonstrated advanced expertise with Smartsheet, including dashboards, automated workflows, reports, and data linking
Strong organizational and problem-solving skills with high attention to detail
Excellent communication skills and ability to collaborate across diverse functions
Experience supporting pharmaceutical or biotech commercial, product launch, or operations teams preferred
$37k-50k yearly est. 4d ago
Helping Hand for Elderly - Help & support in ADLs
Guardian Angel Senior Services 3.7
Support specialist job in Framingham, MA
Are you looking to make a difference in someone's life, no prior experience required - we provide FREE training! GUARDIAN ANGEL SENIOR SERVICES is looking for a compassionate individual to join our team to assist our seniors/elderly population with daily activities & companionship. Full paid training will be provided for the individuals who are not certified or has no experience
📅 How to Apply: Submit your resume now
📞 Call us: ************
📍 Visit us: 33 Boston Post Road W, Suite 310, Marlborough, MA-01752.
🌐 Apply online: *******************************************************************
JOB RESPONSIBILITIES:
Light Housekeeping which includes Vacuuming, emptying trash, changing bed linens. Laundry
Reminding & assisting the clients with pre-dosed medications.
Prepare meals by taking care of all precautions & dietary restriction
Grocery shopping and running errands as per requirements. (Not applicable for non-Drivers)
Transportation when need or assigned. Accompany clients to appointments or any socially engaged activities as a part of companionship duties. (Not applicable for non-Drivers)
Helping with personal hygiene care like dressing/undressing; showering, feeding etc. (will be trained if non-certified)
👤 Requirements:
High school diploma preferred.
Benefits: 🆓 Free caregiver training & certification
💼 What We Offer:
Flexible schedule
Sign-On Bonuses
Mileage Pay for Drivers
401K
Referral Bonus
Health Benefits
GUARDIAN ANGEL SENIOR SERVICES
was created with a vison & mission so that they could make a difference in the lives of seniors maintaining their dignity by hiring individuals who have the heart of a caregiver, a passion for this field, and a commitment to the clients
Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.
$41k-64k yearly est. Auto-Apply 40d ago
IT Support Specialist
Connection 4.2
Support specialist job in Waltham, MA
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
Overview:
We're looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud-first environment. This role requires deep experience with Office 365 administration, Salesforce platform support, and delivering high-quality service to end users in a virtual environment.
What's in It for You:
Competitive salary within a stable, full-time role.
Supportive, people-first company culture with the feel of a small, collaborative local team.
Significant exposure to advanced cloud platforms, including Office 365, Salesforce, Azure, AWS, and modern virtual support tools.
Opportunities for deeper technical growth, cross-training, and advancement within IT.
No travel required-work is performed onsite during regular business hours for predictable work/life balance.
What You'll Do:
Act as a escalation point for technical issues requiring advanced troubleshooting, root-cause analysis, or configuration work.
Provide Daily technical support for end users both in-person and remotely, ensuring minimal downtime and quick problem resolution.
Manage, investigate, and resolve support tickets using an AWS/Azure-based ticketing system, ensuring accurate documentation and timely follow-up.
Handle advanced Office 365 administration, including user provisioning, license management, shared mailbox configuration, Teams/SharePoint support, and cross-platform troubleshooting.
Support and troubleshoot the Salesforce platform, including login issues, permission/set configuration issues, UI problems, and connectivity challenges in a virtual environment.
Perform deeper hardware and software diagnostics across PCs, laptops, printers, and peripherals-identifying and resolving recurring issues and recommending long-term fixes.
Assist with virtual environment support, including remote desktop technologies, VPNs, cloud services, and user connectivity issues.
Manage PC/laptop inventory, coordinate new device builds, imaging, deployment, and lifecycle management.
Administer Active Directory (group policies, OU management, account adjustments, password resets, and permissions).
Set up & configure new hardware/software for employees, ensuring compliance with security and configuration standards.
Create and update technical documentation, internal knowledge base articles, and Tier 1 support guides.
Collaborate with other IT team members to identify patterns, improve processes, and enhance the end-user support experience.
Min USD $68,000.00/Yr. Max USD $78,000.00/Yr. Qualifications Requirements:
3+ years of IT Help Desk or Desktop Support experience in a similar environment.
Proficiency with Microsoft 365 and Active Directory administration.
Experience working with ticketing systems (AWS/Azure experience preferred).
Strong software and hardware troubleshooting skills.
Excellent communication skills-you can explain tech clearly to non-technical users.
A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs when needed.
A commitment to reliability, responsiveness, and teamwork.
$68k-78k yearly Auto-Apply 47d ago
Specialist/Technical Support - SCBA
Commonwealth of Massachusetts 4.7
Support specialist job in Bridgewater, MA
The Support Branch is seeking to fill the position of SCBA Technician. In order to be considered for this position, a resume; proof of required certifications; and proof of the highest degree obtained above High School, if applicable, must be submitted as part of the application process and attached “As Relevant” to the submission.
Description Duties:
Works primarily in Air room within the Crib room as well as around campus and program trailers.
Maintains and repairs SCBA used in recruit and all other agency programs.
Diagnoses, repairs and maintains SCBA to ensure inventory is maintained and is ready for use, ensuring sufficient in service supply at all times.
Works as part of a team and bears shared responsibility during shifts to ensure proper maintenance and repair of SCBA and related equipment as demand dictates.
Conducts fit testing, maintains the records and shares reports with MFA, Crib Coordinator and Technician Team members.
Inspects PPE related to the SCBA ensemble to ensure condition of equipment will meet safety requirements and NFPA standards.
Required to check and record hours, oil level and other pertinent data prior to starting up the breathing air system before each shift. Notifies coordinators of the need to remove any equipment or system from service.
Must be proficient in operating fit and flow test equipment and be able to accurately diagnose repair and make adjustments required to maintain equipment to in service status.
Maintains data base and is proficient with SCBA track and other air room data systems including Microsoft word, excel and outlook.
Must be able to import and export data for the purposes of providing information to crib coordinators and deputy director.
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System Requirements
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Minimum Qualifications\:
High School diploma or General Education Degree (GED).
Four years' experience as a DFS employee, a firefighter or MA Hazardous Materials Technician or in a fire service leadership position.
Possession of a valid Driver's License.
Speciality Requirement:
Possession of a current Scott Air Supplied Product Technician (Maintenance and Overhaul) Issued by Scott Technical Support.
Preferred Qualifications\:
Knowledge and experience in SCBA maintenance and repair.
Ability to solve complex problems and make sound decisions.
Able to thrive in a time sensitive, challenging and rapidly changing environment.
Able to work all shifts\: days, nights, and/or weekends, as assigned.
Successful completion of all training and testing required by the DFS, including maintaining continuous refresher training as may be required.
Ability to work as a team with others performing like duties to meet the organizational objectives.
Able to take direction and follow instructions without deviating from planned objectives.
Able to accomplish assigned work with little or no supervision.
Support Branch Experience
Must be able to and willing to travel to assigned work locations, which could be any community in the Commonwealth.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
$65k-111k yearly est. Auto-Apply 4d ago
Technical Support Specialist
Hologic 4.4
Support specialist job in Marlborough, MA
United States All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day.
Our award-winning **Technical Support** team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products.
**Think this role is for you?**
This individual has an ability for troubleshooting issues beyond "computer stuff." In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues.
You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email.
We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays.
**Key Outcomes:**
+ Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email.
+ Document calls in the CRM system and escalate issues that require further investigation.
+ Authorize return of customer product for investigation.
+ Determine replacement of product as warranted.
**Potential Growth Opportunities:**
+ Represent Technical Support as specialist for designated product(s).
+ Act as liaison to other departments within the division concerning issues related to specific product lines.
+ Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates.
+ Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams.
+ Build relationships with partners and distributors.
+ Writing and reviewing procedures.
+ Provide guidance and coaching to other Technical Support personnel.
**Do you have what it takes?**
+ You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you.
+ You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking.
+ You are comfortable speaking on the phone and have flexibility in your schedule.
+ We are looking for someone who is eager to start their career in this field and wants to grow within the department.
**Additional qualifications:**
+ Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required).
+ ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired).
+ Experience as a Cytology Prep Technician (desired).
+ Experience with cytology, RT PCR, molecular, or virology (desired).
+ Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired).
If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply!
The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
$71k-106k yearly 45d ago
Production Support Specialist
Scout ET
Support specialist job in Malden, MA
The Commonwealth of MA has a 12+ month contract role in Malden, MA (just north of Boston) for a Production SupportSpecialist Local Candidates are highly preferred as they interview/hire local candidates 1st but it is not a must. (I would like east coast candidates)
Key Things: data analysis experience, XML, SQL, DBMS experience such as Oracle, Access, and MS-SQL, and 4+ years experience
Description:
Our client in Malden, MA for a 12 month contract opening for a Production SupportSpecialist.
Our client is in the process of implementing standard data collection formats and processes for school districts across the Commonwealth.
The Schools Interoperability Framework (SIF) is the standard format that all districts will utilize to report student, course, personnel and discipline information to the state.
The goals of our program are to (1) increase the quality and availability of data (2) reduce the amount of redundant work performed by districts to manipulate data for each collection and (3) establish a framework to support the future direction and needs of the Commonwealth which include real-time collection and sharing of information.
Looking for Production SupportSpecialists to:
1) improve the ability for the 434 districts to successfully certify data collections via SIF by providing excellent customer service and problem solving for districts and vendors
2) provide data analysis, troubleshoot problems, and provide guidance to vendors and districts trying to complete the transition to sending data via SIF XML standards.
DUTIES AND RESPONSIBILITIES
-Provide first tier technical support for Production and lower environments.
-Document issues and identify patterns in issues for escalation to the management and development teams.
-Perform research and analysis on XML messages, validation errors and business rules to provide guidance on how to clear errors for vendors, and business users.
-Participate in weekly meetings with vendors and team members.
-Resolve assigned/delegated technical issues.
-Work with other teams as necessary to troubleshoot errors, escalate issues and provide support services.
-Execute implementation plans, assist all resources (from the technical and business community) and address issues to ensure success.
-Communicate status and support issues to team members, business community and IT management.
-Engage in infrastructure operational management, documentation and integration
-Provide support to development, testing, and production systems, as needed.
-Perform implementation and system support activities in partnership with a variety of resources in both internal (e.g., Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and external (e.g., District Users, Student Information System vendors, service provider vendors and others) organizations.
-Develop and implement support procedures and environment changes required to support the project during its development life cycle.
QUALIFICATIONS
-Must be a self starter with good oral and written communication skills, who works well as part of a team
-Demonstrated ability to satisfy customer requests and resolve software problems in a timely and professional manner.
-Strong attention to detail and complex problem solving capabilities.
-Strive to continuously build knowledge and skill, and share expertise with others.
-Must have strong desire to learn and ability to acquire a solid understanding of current and future application architecture and business rules.
-Ability to multi-task in a fast paced environment and juggle between multiple issues. Knowledge of business system development, management, administration, and problem resolution.
-Must have an understanding of relational DBMS (Oracle, MS-SQL, ACCESS, preferred)
-Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis
-BA in Computer Science or related experience as a developer, business analyst, systems analyst, data analyst, or other related position, preferred.
-Knowledge of MicroSoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred
-Knowledge of Java, .Net, preferred
Regards
Avinash
**************************
************
Additional Information
All your information will be kept confidential according to EEO guidelines.
$72k-116k yearly est. Easy Apply 60d+ ago
Production Support Specialist
E.T. Gresham 3.1
Support specialist job in Malden, MA
The Commonwealth of MA has a 12+ month contract role in Malden, MA (just north of Boston) for a Production SupportSpecialist Local Candidates are highly preferred as they interview/hire local candidates 1st but it is not a must. (I would like east coast candidates)
Key Things: data analysis experience, XML, SQL, DBMS experience such as Oracle, Access, and MS-SQL, and 4+ years experience
Description:
Our client in Malden, MA for a 12 month contract opening for a Production SupportSpecialist.
Our client is in the process of implementing standard data collection formats and processes for school districts across the Commonwealth.
The Schools Interoperability Framework (SIF) is the standard format that all districts will utilize to report student, course, personnel and discipline information to the state.
The goals of our program are to (1) increase the quality and availability of data (2) reduce the amount of redundant work performed by districts to manipulate data for each collection and (3) establish a framework to support the future direction and needs of the Commonwealth which include real-time collection and sharing of information.
Looking for Production SupportSpecialists to:
1) improve the ability for the 434 districts to successfully certify data collections via SIF by providing excellent customer service and problem solving for districts and vendors
2) provide data analysis, troubleshoot problems, and provide guidance to vendors and districts trying to complete the transition to sending data via SIF XML standards.
DUTIES AND RESPONSIBILITIES
-Provide first tier technical support for Production and lower environments.
-Document issues and identify patterns in issues for escalation to the management and development teams.
-Perform research and analysis on XML messages, validation errors and business rules to provide guidance on how to clear errors for vendors, and business users.
-Participate in weekly meetings with vendors and team members.
-Resolve assigned/delegated technical issues.
-Work with other teams as necessary to troubleshoot errors, escalate issues and provide support services.
-Execute implementation plans, assist all resources (from the technical and business community) and address issues to ensure success.
-Communicate status and support issues to team members, business community and IT management.
-Engage in infrastructure operational management, documentation and integration
-Provide support to development, testing, and production systems, as needed.
-Perform implementation and system support activities in partnership with a variety of resources in both internal (e.g., Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and external (e.g., District Users, Student Information System vendors, service provider vendors and others) organizations.
-Develop and implement support procedures and environment changes required to support the project during its development life cycle.
QUALIFICATIONS
-Must be a self starter with good oral and written communication skills, who works well as part of a team
-Demonstrated ability to satisfy customer requests and resolve software problems in a timely and professional manner.
-Strong attention to detail and complex problem solving capabilities.
-Strive to continuously build knowledge and skill, and share expertise with others.
-Must have strong desire to learn and ability to acquire a solid understanding of current and future application architecture and business rules.
-Ability to multi-task in a fast paced environment and juggle between multiple issues. Knowledge of business system development, management, administration, and problem resolution.
-Must have an understanding of relational DBMS (Oracle, MS-SQL, ACCESS, preferred)
-Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis
-BA in Computer Science or related experience as a developer, business analyst, systems analyst, data analyst, or other related position, preferred.
-Knowledge of MicroSoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred
-Knowledge of Java, .Net, preferred
Regards
Avinash
**************************
************
Additional Information
All your information will be kept confidential according to EEO guidelines.
$61k-87k yearly est. Easy Apply 12h ago
Application Specialist
SMC 4.6
Support specialist job in Boston, MA
Boston Outside Application Specialist PURPOSE The purpose of the Application Specialist position is to provide technical and sales support to SMC sales personnel, as well as SMC customers and distributors. The Application Specialist will provide project support for their assigned branch.
ESSENTIAL DUTIES
Participate in a monthly conference call to provide application success stories
Focus on identifying and closing major revenue-producing projects
Be involved with key accounts and their projects directly
This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC products
Identify all specifications and regulatory needs at the customer level, and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist
Provide continuous training to sales employees, customers, and distributors on products and applications
This may include assisting the SMC training group with local presentations of training courses
Document and/or monitor sales activity in SMC's CRM system
Assist sales employees in detailed technical presentations to all levels of customers
Complete all other duties as prescribed by sales management as necessary
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast-paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs.
Varying work hours
MINIMUM REQUIREMENTS
Bachelor's Degree, or equivalent work experience
Minimum of three (3) years of sales and/or technical field experience with SMC or equivalent industry
Experience with or knowledge of competitive products and applications
Demonstrated ability to size and implement our newest “high-tech” products
Extensive SMC Application knowledge
Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical
Fluid Power Pneumatic Specialist Certification preferred
Proficient in the use of computers and ability to learn new programs and tools as required
Clean driving record
For Internal Use Only:Sales001
$89k-118k yearly est. 9d ago
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Us Navy 4.0
Support specialist job in Boston, MA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
$60k-83k yearly est. 8d ago
Support Operator
Creatio
Support specialist job in Boston, MA
Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.
We're proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.'s Best Workplaces list, highlighting our commitment to employee wellbeing and a strong workplace culture.
Creatio is looking for a Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content.
Key Responsibilities
Support Operations & Case Handling
* Handle and distribute incoming support cases with proper prioritization and ownership
* Monitor the support queue and proactively take cases into work
* Provide expert guidance on Creatio products and related services
* Process service requests including cloud-related actions, licensing, and SLA activation
* Keep customers informed about case progress and resolution timelines
* Manage escalations and support critical customer situations
* Collect and analyze customer feedback to improve support quality
Customer Communication
* Communicate with customers via phone, chat, and email in a clear and professional manner
* Provide consultations and explanations tailored to customer needs
* Perform remote sessions to assist with issue resolution when required
Knowledge Sharing & Continuous Improvement
* Create, update, and maintain knowledge base articles and internal documentation
* Collaborate with the Academy team by providing feedback and content improvement suggestions
* Identify recurring issues and contribute to optimization of support processes and service quality
Candidate Expectations
* Experience in customer or technical support roles
* Strong understanding of HelpDesk / ServiceDesk operations
* Excellent verbal and written communication skills
* Strong capability to explain technical concepts clearly to users
* Ability to manage escalations and critical cases with a solution-oriented approach
* Confident use of office software, email clients, and web browsers
* Basic understanding of PC architecture and networks
* Foundational knowledge of databases (DBMS) is a plus
* Strong teamwork skills and the ability to manage multiple tasks simultaneously
* English proficiency at B2 level or higher
What You Should Expect From Us
* The award-winning product (a Leader in Gartner Quadrants) to be proud of
* A remote-first hybrid model: while giving plenty of space for personal focus, we encourage regular meetings in one of our five hubs worldwide
* Culture of genuine care, ownership, dedication, and high standards
* A vibrant corporate life: explore your teammates' cultures in online and offline events, take part in sports competitions, art masterclasses, and unforgettable parties
* Health support: multiple medical insurance options provided with our trusted partner
* Competitive pay for all team members
* Paid leave options for life events, sickness, and more
* A modern and welcoming hub in the Kyiv city center for collaboration or focused work
$30k-43k yearly est. 31d ago
Operations Support
Nutrien
Support specialist job in Norwood, MA
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose,
Feeding the Future
, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.
Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; Proven Seed and Dyna-Gro Seed; as well as financial, custom application and precision ag services.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.
What You'll Do:
Maintain facility, vehicles and equipment to company standards
Perform general equipment maintenance and mechanical work
Load and unload trucks
Operate loaders, fork-lifts, tractors and location equipment in a safe manner
Blend dry and liquid fertilizer with automated blend systems
Load and deliver product to customers and/or custom application equipment
Maintain delivery equipment to DOT standards and perform pre-post trip inspections
Ensure all paperwork is completed for loading, delivering and unloading product at the location and to customers per Nutrien Ag Solutions requirements
Maintain a clean and safe working environment
Follow all Nutrien Ag Solutions Safety Rules
Comply with all applicable laws and regulations
Other Duties as assigned
What You'll Bring:
High School Diploma or equivalent required
Agricultural, heavy equipment repair or operator experience preferred
Ready to make an impact with us? Apply today!
The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.
Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien
To stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook, Instagram, and X.
$30k-44k yearly est. 39d ago
Peer Support Specialist, Behavioral Health
Internships.com 4.1
Support specialist job in Boston, MA
DUTIES AND RESPONSIBILITIES:
Peer SupportSpecialists function as role models to peers, exhibiting competency in personal recovery and use of coping skills to serve as a consumer advocate and provide consumer information and peer support to help clients move out of shelter and into housing. Responsibilities include:
Perform a wide range of tasks to help clients regain independence within the community, regain mastery over their own recovery process, and move out of shelter into permanent housing.
Engage and build relationships and rapport with shelter guests, engaging them in Behavioral Health services.
Coordinate, plan, and conduct Behavioral Health education classes, groups and events.
Assist clients in applying for and obtaining vital documents-including social security cards, IDs, and birth certificates.
Assist clients in completing various housing and housing-related applications, including BHA applications.
Bring MATCH-enrolled clients on apartment viewings and lease signings as needed.
Transport clients to related appointments, including medical, psychiatric, BHA, RMV, social security office, job fairs, furniture bank , etc.
Assist clients obtaining any documentation for SSI/SSDI applications.
Schedule appointments for clients with key partners and providers including the Mayor's Health Line, community day shelters,
Assist in locating clients to inform them of key housing events and opportunities.
Accompany staff on wellness checks and other visits requiring multiple staff for safety reasons.
Receive certification for peer support from the Department of Mental Health
Performs other duties as assigned.
$30k-36k yearly est. 3d ago
Manufacturing Technical Operations Specialist
JMD Technologies Inc.
Support specialist job in Boston, MA
Title: Senior Manufacturing Technical Operations Specialist
Employment Type: Contract (12 months + possible extension or conversion)
Status: Accepting Candidates (Multiple Openings)
About the Role:
We are hiring Senior Manufacturing Technical Operations professionals to support real-time manufacturing operations at a large, commercial biopharmaceutical facility. This is a highly hands-on, floor-based role focused on issue triage, investigations, and cross-functional collaboration in a fast-paced GMP manufacturing environment.
Key Responsibilities:
Triage manufacturing issues in real time on the manufacturing floor
Lead and author investigations for quality events across cell manufacturing, QC, material operations, and facilities
Apply structured root cause analysis tools to identify issues and drive resolution
Collaborate with subject matter experts to determine immediate actions, containment strategies, and impact assessments
Partner with cross-functional teams to identify root cause and propose corrective and preventive actions (CAPAs)
Support strong quality documentation practices in a GMP-regulated environment
Qualifications:
6+ years of progressive experience in pharmaceutical development or manufacturing
4+ years of hands-on analytical investigations and Quality Control experience
Strong background in analytical investigations and quality documentation
Experience supporting QC / analytical operations in GMP manufacturing
Exposure to facility or calibration investigations is a plus (not required)
Strong scientific mindset with the ability to interpret data, apply root cause analysis, and think systematically
Compensation (MA Pay Transparency):
Estimated hourly range: $50-$58/hr (W-2)
Final rate within this range will be based on experience, skill set, shift alignment, and interview results
$50-58 hourly 4d ago
IT Support Specialist
Connection 4.2
Support specialist job in Waltham, MA
Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are:
Our team is made stronger by a mulitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us:
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
We're looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud-first environment. This role requires deep experience with Office 365 administration, Salesforce platform support, and delivering high-quality service to end users in a virtual environment.
What's in It for You:
* Competitive salary within a stable, full-time role.
* Supportive, people-first company culture with the feel of a small, collaborative local team.
* Significant exposure to advanced cloud platforms, including Office 365, Salesforce, Azure, AWS, and modern virtual support tools.
* Opportunities for deeper technical growth, cross-training, and advancement within IT.
* No travel required: work is performed onsite during regular business hours for predictable work/life balance.
Responsibilities
* Act as an escalation point for technical issues requiring advanced troubleshooting, root-cause analysis, or configuration work.
* Provide Daily technical support for end users both in-person and remotely, ensuring minimal downtime and quick problem resolution.
* Manage, investigate, and resolve support tickets using an AWS/Azure-based ticketing system, ensuring accurate documentation and timely follow-up.
* Handle advanced Office 365 administration, including user provisioning, license management, shared mailbox configuration, Teams/SharePoint support, and cross-platform troubleshooting.
* Support and troubleshoot the Salesforce platform, including login issues, permission/set configuration issues, UI problems, and connectivity challenges in a virtual environment.
* Perform deeper hardware and software diagnostics across PCs, laptops, printers, and peripherals-identifying and resolving recurring issues and recommending long-term fixes.
* Assist with virtual environment support, including remote desktop technologies, VPNs, cloud services, and user connectivity issues.
* Manage PC/laptop inventory, coordinate new device builds, imaging, deployment, and lifecycle management.
* Administer Active Directory (group policies, OU management, account adjustments, password resets, and permissions).
* Set up & configure new hardware/software for employees, ensuring compliance with security and configuration standards.
* Create and update technical documentation, internal knowledge base articles, and Tier 1 support guides.
* Collaborate with other IT team members to identify patterns, improve processes, and enhance the end-user support experience.
Requirements
* 3+ years of IT Help Desk or Desktop Support experience in a similar environment.
* Proficiency with Microsoft 365 and Active Directory administration.
* Experience working with ticketing systems (AWS/Azure experience preferred).
* Strong software and hardware troubleshooting skills.
* Excellent communication skills-you can explain tech clearly to non-technical users.
* A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs. when needed.
* A commitment to reliability, responsiveness, and teamwork.
$32k-45k yearly est. 47d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Worcester, MA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$60k-83k yearly est. 12d ago
Lab Instrument Support Specialist (GMP)
JMD Technologies Inc.
Support specialist job in Norwood, MA
Title: QC Equipment Technician
Employment Type: Contract
Status: Accepting Candidates
About the role
Support QC lab operations by keeping equipment running properly and compliant with GMP standards.
Key Responsibilities
• Troubleshoot QC lab equipment issues
• Support deviations, CAPAs, and change controls
• Manage equipment lifecycle activities
• Maintain cGMP-compliant documentation
Qualifications
• 3+ years in a GMP QC laboratory
• Experience with equipment troubleshooting
• Knowledge of GMP/GxP requirements
• Strong documentation skills
Compensation (MA Pay Transparency):
• Estimated hourly range: $32-$35/hr (W-2)
Final rate within this range will be based on skills, experience, and interview results.
How much does a support specialist earn in Providence, RI?
The average support specialist in Providence, RI earns between $25,000 and $69,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Providence, RI
$41,000
What are the biggest employers of Support Specialists in Providence, RI?
The biggest employers of Support Specialists in Providence, RI are: