Support specialist jobs in Provo, UT - 1,166 jobs

What success looks like in this role: This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms. Key Responsibilities Collaborate closely with SE, CE, CDE & CTO organisations to develop and execute account strategies. Identify, qualify, and nurture new business opportunities within existing and prospective clients. Create pursuit kits to support sales engagements and drive pipeline growth. Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs. Design and implement accelerators to demonstrate value and innovation across the ServiceNow, Freshworks and EasyVista platforms. Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell. Own and complete RFP responses, ensuring alignment with client requirements and sales objectives. Draft Statements of Work (SOWs) for client projects. Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing. Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads. Build and maintain strong client relationships at multiple organisational levels, acting as a trusted advisor. Provide feedback to product and marketing teams based on client and market insights. Oversee project execution by the ESS delivery organisation. You will be successful in this role if you have: Required Skills & Experience Strong technical understanding of the ServiceNow platform. Proven track record in pre-sales, solution architecture, and business development roles. Ability to create technical assets such as PoVs, accelerators, and migration playbooks. Excellent communication, presentation, and client engagement skills. Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell. Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders. Experience building and maintaining strong client relationships. Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling). Ability to lead workshops and shape solutions collaboratively with clients. Key Performance Indicators (KPIs) Influenced and sourced Total Contract Value (TCV). Win performance and conversion rate of PoV projects to fully scoped and funded engagements. Pipeline generation and qualification targets. Number of client meetings, demos, and workshops delivered. Contribution to upsell/cross-sell opportunities and customer retention rates. Client satisfaction scores related to pre-sales engagements. Preferred Qualifications Essential: ServiceNow certifications - CSA, CIS, and CTA. Desirable: ServiceNow CMA. BMC Helix ITSM Implementation Specialist. BMC Certified Expert / Architect. Experience with other ITSM platforms (BMC, Freshworks, Cherwell, EasyVista). Minimum 8 Years Prior experience in consulting or professional services environments. Benefit Highlights: Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success. Video Interview Notice: At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually! #LI-JV1 This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment. Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution. Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs). Key Responsibilities: • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. • Escalates complex problems to other resolver teams or vendors. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries. Key Qualifications: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years' experience in area of responsibility.

The primary focus of a Business Development Support Representative (BDSR) is to support the Field Service Manager, Area Sales Manager, and sales staff. Handle add-on customer quotes, prospects for Business, especially in the arena of Mobile Up-fitting needs, and additional step throughout the process. The work environment is fast paced, requiring excellent customer service skills and the ability to handle multiple projects simultaneously where accuracy and attention to detail is critical. Supervisory Responsibilities: N/A Essential Duties and Responsibilities: Generate outbound business development sales calls to prospective customers Identify and resolve problems in a timely manner Answer any inbound Sales call and assist customers with their needs Manage orders with correct pricing and product availability Initiate sales and provide customers with quotes, offers new customers credit terms, and is the liaison between customers and company credit departments and sales teams Attends new product training as needed Develop and implement plans and strategies for quickly developing their Sales territory Articulate the value proposition of our products and services to convert prospects to customers Proven success in ability to close new business An understanding of radio concepts and a moderate understanding of general wireless technology Occasionally travel with other Sales Representatives on Sales calls Other duties as assigned Qualifications Required Experience: Business to business sales experience 1-2 years inside sales, customer service, telemarketing, or phone support experience Experience using Outlook, Excel, data base software, NetSuite is preferred Experience selling product or service over the phone Past experience in selling technical products is a plus Education and/or Experience: One year certificate from college or technical school in sales/communication technology; or one to two years related experience and/or training; or equivalent combination of education and experience.

As a Application Software Support Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. In this role, you will make an impact by: * Enhancing Customer Experience: Providing technical support of our clients healthcare application to ensure the seamless operation of software and interfaces, reducing system downtime, and improving client satisfaction. * Resolving Technical Issues: Assisting customers with troubleshooting software applications, interfaces, and system configurations. * Optimizing System Performance: Conducting system health checks and identifying opportunities to enhance efficiency. * Ensuring Effective Escalation: Managing escalations and collaborating with resources and development teams to resolve complex technical issues. * Supporting Team Collaboration: Working closely with internal teams, including Customer Care and Development, to address technical concerns and improve customer support processes. * Driving Process Improvements: Identifying opportunities to enhance workflows and improve support efficiency. Primary Responsibilities (including but not limited to): * Field client issues from various sources, including inbound phone calls, emails, and ticketing systems. * Provide technical support for software applications, system interfaces (HL7, XML, etc.), Windows operating systems, network configurations, and SQL databases. * Support terminal software setup and troubleshooting for environments such as Citrix, VMware, or Windows Thin Client solutions. * Troubleshoot software issues and escalate complex problems to team members when necessary. * Participate in customer support calls to guide clients through troubleshooting steps and system configurations. * Assist in conducting System Health Checks and Performance Reviews to identify potential optimization opportunities. * Serve as a liaison between customers and internal teams to ensure clear communication of technical issues. * Support process improvements by documenting troubleshooting steps, solutions, and best practices. * Participate in after-hours on-call support to assist with critical client issues. *Top Skill needed* *Application Software support experience. * *Job Type & Location* This is a Contract position based out of Murray, UT. *Pay and Benefits*The pay range for this position is $28.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Murray,UT. *Application Deadline*This position is anticipated to close on Jan 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers. With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity. Zions Bancorporation has an opportunity for a Treasury Management Implementation Specialist located at one of our Operations centers across the Western United States (details below). If you are ready to move your career forward, read on. What will your day look like? You will be: Onboarding Treasury Management clients with products and services for our new-to-bank or existing clients requesting additional services. Responsible for the fulfillment of requests submitted from clients, TM Sales Officers, or Client Service Specialists. Communicating (via telephone, e-mail, Teams, or in-person) to ensure clients receive the best interaction based on their needs. Delivering excellent client experience to every customer, every time. Responsible to generate client documents, coordinate signatures with clients through DocuSign (or other acceptable means) and activating services by direct input of client options into host systems (TIB, NextGen, etc.). Responsible for working with operational partners to activate other products such as ACH, Lockbox, Remote Deposit, etc. Responsible for ensuring requests are appropriately authorized by the clients. Following up on outstanding exceptions and documentation. Ensuring work is completed within established SLAs and departmental guidelines. May be responsible for client training through the introduction of the TM Knowledge Center or one-on-one training. Keeping abreast of product updates, reading all product documentation. Who should apply? We want someone who has: Some experience in banking, bank and treasury management products and operations, accounting or other directly related experience. Some knowledge of treasury and cash management products, procedures, services, financial and account analysis. Excellent customer service and problem solving, Good follow-through, organizational and communication skills, both verbal and written. Good attention to detail. Ability to work with clients, vendors and staff. Proficient in the use of Microsoft Office products: Word, Excel and related systems. A High School diploma, GED or equivalent education. A combination of education and experience may meet job requirements. Pay Range: $18-$29/hr (Based upon location and experience) Location: This position is five days per week in-office (M-Fri) and you will need to live within commuting distance of these locations: Mesa, AZ Los Angeles, CA Denver, CO Las Vegas, NV Houston, TX Midvale, UT Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

Product Support Technician Success Profile *This role is advertised as Technical Support Specialist but internally the role will be labeled Product Support Specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products. Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET. A successful Support Technician Success will: Provide world-class support for Wavetronix products on the phone, via email, and in person. Document and track all customer interactions in CRM, including cases, activities, and communication. Track and update RMAs providing reports/updates to customers and internal teams. Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses. Master installation, configuration, and troubleshooting of Wavetronix products. Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person. Document processes, produce detailed trip reports, and maintain CRM knowledge base. Collaborate with the team, share information across the organization, and ensure final resolutions for support issues. Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary. Provide technical training on products to customers, both in the field and in-office. Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations. Build positive relationships with customers and provide excellent customer support. Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM. Maintain an expert-level understanding of Dynamics 365 Customer Service. Possess strong written and verbal communication skills. Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives. Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues. Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success. Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities. Requirements: Previous experience in a similar technical support role. Strong technical background with a technical degree or certifications IMSA Signal Technician Level I or Level II (Field) a plus but not required. Excellent problem-solving and troubleshooting skills. Proficiency in using CRM systems, preferably Dynamics 365 Customer Service. Knowledge of networking concepts. Exceptional written and verbal communication skills. Ability to work independently and within a team. Willingness to travel to multiple locations as required. Self-motivated and driven to achieve customer satisfaction. Strong organizational and time management skills. Compensation: 19-28/hr More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones Understand company core values, strategies, and initiatives. Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment. Able to effectively use mobile and desktop tools and applications. Have a positive relationship with Wavetronix customers. Able to understand and effectively communicate technical procedures and processes to customers. Comprehend customer requirements and make appropriate recommendations to the client. Effectively communicate and cooperate with Technical Services and share information across the organization. Demonstrate a functional knowledge of the RMA process. Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems. 6 Month Milestones Master installation and configuration of Wavetronix products. Demonstrate the ability to troubleshoot, test, repair, and service technical equipment. Demonstrate functional knowledge of Wavetronix non-core product line. 12 Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products. Learn intersection and controller cabinet basic operation. Perform at least 5 solo technical customer visits. Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers. About Wavetronix Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. Wavetronix is an affirmative action equal opportunity employer.

Please Note: This is a Utah-based position, which will require regular in-office days each week. Additionally, employment with Medallion Bank is contingent on passing both a background check and maintaining a clean background. Who we are: At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it! How You Will Support the Team: You will be responsible for providing software, hardware, and basic desktop and network support to users in multiple locations. Responsible for Tier 1 support, which includes installing, upgrading, repairing, and lifecycle management of PCs and software, troubleshooting issues, problem-solving, and working closely with key vendors to address issues, plus onboarding and offboarding employees. What We Are Looking For: * Provide high quality hardware and software support to Medallion Bank users across multiple office locations. Range of support includes, but is not limited to, Windows desktop hardware, operating systems, Active Directory administration, networking, printers, cloud-based phone system, Microsoft and Adobe production software, as well as specific software applications associated with lending and banking-related activities. * Work closely with users and other support staff to ensure that the functionality and availability of the desktop devices and applicable software meets requirements. * Responsible for all Help Desk coverage by providing phone, email, and hands-on support, ensuring all Help Desk tickets are addressed in a timely and efficient manner. * Ensure consistent and high-quality problem resolution, which includes reassigning or escalating advanced inquiries or issues to appropriate staff, if needed. * Install, configure, and operate computer hardware and software to help users work effectively. * Participate in onboarding and offboarding employees, including software and hardware setup and systems activations and deactivations. * Capture proper documentation and approvals in accordance with change management procedures. * Performs other duties as assigned. You would be a GREAT fit with these skills: * Problem investigation, resolution, follow-up, continuous improvement, documentation and ensuring compliance with company requirements for client hardware and software support. * Working knowledge of desktop hardware, printers, scanners, and other peripheral devices. * Experience with software and hardware inventory, licensing, and warranties. * Extensive knowledge of Microsoft Office 365 products and Adobe production software. * Excellent written and verbal communication and interpersonal skills. * Self-motivated with a strong work ethic. * Superior analytical and problem-solving abilities, including exceptional attention to detail and strong organizational skills. * Must be able to occasionally lift up to 75 pounds. Preferred Level of Experience: * Minimum 3 years recent, relevant experience in a help desk or support role providing PC support required. * Minimum 2 years' experience in Active Directory and Office 365 products required. * At least 2 years' experience working with networking systems, including cabling, switching, routing, and VPN preferred. * Banking experience or experience in a regulatory environment is a plus. * Azure experience and certification(s) a plus. What's in it for YOU? * Comprehensive benefits including medical, dental, vision, disability, and life insurance * 401K with a company match * PTO including 11 federal paid holidays off, vacation time and sick time * Financial Wellness Program * Volunteer Opportunities * Awesome company culture and co-workers who love to work here - 30% of our employees have worked at Medallion Bank for 10 years. * Work Life Balance - We don't use that term lightly! * Company Wide Open Door Policy * Hybrid Work Schedule for positions that qualify

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k. Pay starts at $20.50 per hour Responsibilities: Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. Provides support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Skills: Excellence in communication and customer-facing skills Strong oral, written and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if offer of employment is extended Additional Information All your information will be kept confidential according to EEO guidelines. This position is open to all US citizens at least 18 years of age.

Job Description Join our team at Wasatch Behavioral Health as a Full-Time Peer Support Specialist at our Receiving Center in Provo, Utah, earning a competitive wage of $16.49-$21.95/hour. In this onsite role, you'll make a real difference by supporting individuals in crisis, using your empathy, lived experience, and problem-solving skills to guide them through challenging moments. You'll be part of a team that values compassion, collaboration, and growth-both personally and professionally. With strong benefits and a positive, innovative work culture, this is an awesome opportunity to build your career while helping others find hope and stability. Schedule: Varied Days, Varied Hours Compensation: $16.49-$21.95 DOE and Certifications Benefits Utah Retirement Systems (Pension & 401(k) options) Public Employees Health Plan (PEHP) Medical & Dental Insurance Vision Benefits Plan Employer-Provided Health Savings Account (HSA) Contributions Flexible Spending Account (FSA) Options Company-Paid Life Insurance Company-Paid Short- & Long-Term Disability Insurance Paid Annual Holidays Generous Paid Time Off (PTO) Scheduled Annual Pay Increases About Us: Wasatch Behavioral Health Wasatch Behavioral Health is a local government agency dedicated to providing compassionate, accessible mental health and substance-use services. We value collaboration, innovation, empathy, and creating a workplace where both clients and employees can thrive. What You'll Do as a Peer Support Specialist Build and maintain therapeutic relationships with clients Support a recovery-oriented program culture Engage with clients individually and in group settings Model healthy coping strategies and personal recovery Observe, document, and report client progress Utilize de-escalation techniques when appropriate Provide both direct and indirect support to promote ongoing recovery Qualifications Applicants must meet ONE of the following options: Option 1: High school diploma or GED One year of post-high school education in social work, psychology, or a related field One year of general work experience or Equivalent mix of related education and experience Option 2: High school diploma or GED Self-identified lived experience as: An individual in recovery from a mental health and/or substance use disorder or A parent of a child with a behavioral health disorder or An adult with an ongoing supportive relationship with someone experiencing a behavioral health disorder Additional Qualifications: Completion of Peer Support Training through Utah DSAMH (preferred, not required) Ability to problem-solve and maintain a client-centered approach Spanish speakers may qualify for increased wages after testing Apply Today Ready to make a real impact? Submit your application today and take the next step toward a career that truly changes lives. We're excited to meet you and cheer you on as you grow with our team! Employment at Wasatch Behavioral Health is contingent upon successful completion of a drug screen, motor vehicle record review and criminal background check. After hire you must complete and receive a Criminal Background Clearance (BCI) from Utah State Office of Licensing. Upon receipt of a conditional offer of employment in the position, you must provide an official copy of licensure or certification. Job Posted by ApplicantPro

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Bilingual: Portuguese and English Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively. UAT testing and defect management for a variety of applications and systems. Assists in the analysis of underlying issues arising from investigations into requirements. Project management, in depth analysis, and problem solving are daily competencies. Required Skills: Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications. Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities. Manage the end-to-end automation process of internal and external business partners globally. Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc. Qualifications technical support, Portuguese fluency Additional Information To apply for this position or gain additional insight, please contact: Shivani Shah ************ *****************************

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit ************************** The IT Support Specialist Supervisor position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our partners. The ITSS Supervisor's primary responsibilities include managing a team of IT Support Specialists supporting Windows desktop, MAC OSX and Windows server operating systems through performance management metrics. The position will ensure that the corporation's Windows/MAC environments are maintained according to industry best practices. Leadership tasks over their teammates include monitoring daily work activities, coaching, and, if needed, correction. Primary Responsibilities, Essential Functions and Requirements: Supervision and mentorship of employees at local and remote locations Partner with Support Services Leadership to develop and implement strategies and training initiatives to increase Support Specialist effectiveness Mentors employees through sharing information, skill coaching, and suggesting effective initiatives that will assist an agent in providing excellent customer service. Provide periodic review of employees that includes coaching customer service, technical ability and additional skill building as determined during review (Additional reviews may be staged on an ad-hoc basis, but a scheduled review is required on an annual basis) Responsible for mid and year-end performance reviews and regular reporting to Leadership as needed. Sustain project updates and status reports to leadership on regular basis Maintains strong understanding of partner's environments, including but not limited to software applications, learning management systems, and account creation procedures. Drive best practices for remote desktop management, automation of imaging\updating, and proactive maintenance of supported systems. Maintain and enforce the asset refresh program to keep technology in an up-to-date fashion. Maintain desktop application inventory and assist with software licensing maintenance Provide purchase approval and assist with providing financial forecasts for computer replacement and purchase Define and maintain security procedures and policies; enforce these policies with ITSS team members Monitoring, supporting, and troubleshooting systems issues Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issues Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer. Manage and mentor student-work studies. Continue training for ITSS team members on process and procedures. Requirements Relative industry certifications are considered a plus Operations experience Must be willing to work some weekend shifts in support of maintenance and participate in on-call rotation duties. Minimum of 2-years management, lead experience, or highly skilled technical background. Ability to work a flexible schedule that may include nights and weekends Strong communication skills and proven track history of excellent customer service General knowledge of the higher education industry preferred Strong analytical and problem solving skills Strong PC & MAC troubleshooting skills Familiarity with multiple operating system platforms, specifically O365 environment and Windows Server operating environment troubleshooting skills Ability to convey technical topics to a wide variety of callers with varying technical skill levels. Excellent written and verbal communication; Must be able to thoroughly document implementations, modifications and removals Education, Certifications and Licensures: Bachelor of Science, Computer Science, MIS degree or equivalent experience Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************. Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation. Salary Description 70,000-90,000

IIT Support Specialist (Information and Instructional Technology Support Specialist) Position Goal:This position provides direct tier 1 support, Instructional Technology and Informational Technology. The Instructional Technology support aspect of the position provides technical support to Faculty, Administration, and staff in the utilization of classroom technology, configuring and maintaining web-enhanced and virtual courses, provide technical assistance for the course staging process, and online testing.The Information Technology aspect of the position provides desktop support to campus leadership, local faculty, staff and students with quality customer service, support, tools, and training needed to meet their educational goals. This position will be the primary technology service provider for the campus (with escalation support from IT Services) via email, telephone, ticketing system, and remote desktop. Position Responsibilities: 1.Provide technical assistance to end users primarily during normal business hours (some after hours and overtime work required). 2.Provide support for computerized testing and instructional classroom technology. 3.Support for applications utilized by faculty in the delivery of online, virtual, and web-enhanced courses. 4.Provide direct support to faculty for hosting web conferences. 5.Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software. 6.Provide assistance in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices. 7.Provide support with user account management and permissions for employees and students. 8.Provide desktop application support for Windows, Microsoft Office, and various software applications. 9.Assist IT team with inventory, asset management, documentation, and utilization tracking. 10.Maintain computer, network, phones, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices. 11.Install, configure, and maintain Windows operating systems and desktop applications. 12.Direct faculty to current technical and college-wide resources (i.e., Online Library, LMS, Screencast-O-Matic, ERC, etc.). 13.Create technical support and How-To video to assist faculty and students. PositionRequirements Education:AssociatedegreeinInformationTechnologyorrelatedfield.Extensiveexperience and applicable IT certifications may be substituted for education on a case by case basis. Experience:MinimumtwoyearsexperienceinITdesktopsupport,customerservice,helpdesk, and general technology support. Skills/Special Qualifications: Customer satisfaction- and service-oriented; good interpersonal, typing,andverbal/writtencommunicationskills;goodprioritizationandmultitaskingskills;fast, solid learner and team player; professional, self-motivated, and trustworthy; good diagnostic, analytic, and troubleshooting skills; detail-oriented, reliable and dedicated.Excellent PC hardware, software, and audio-visual technology knowledge; Microsoft networking skills required including basic knowledge of Microsoft Active Directory and Outlook; A+,Network+, MCSP, and similar IT industry certifications a plus Physical/MentalDemands&WorkEnvironment: Ability to lift, move, and carry typical IT hardware up to 30 pounds.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

RainFocus, one of the most innovative software companies, is in search of an exceptional Event Tech Support Specialist. About RainFocusRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting. About the RoleAs a team member of the RainFocus client success organization, the Event Tech Support Specialist (“TS”) will learn the ins-and-outs of the event delivery process and how the technology works. This role is essential in providing the technical know-how for events around the world. This position will work an adjusted schedule of Thursday - Monday in order to support our events that generally require support over the weekend. As a member of the event delivery team, the TS will work from the RainFocus warehouse and become the knowledge expert on RainFocus onsite technology. This includes: Windows and Mac imaging, badge pinter troubleshooting and maintenance, providing QA for new feature rollouts, and most importantly, providing remote support to our teams around the world with onsite events. The ideal candidate has a strong desire to learn about new technology and love to “tinker” with hardware. This person needs to be able to think outside of the box in order to solve complex issues. This individual needs to be able to communicate both in-person and digitally to teammates, clients, and contractors. This candidate must be a positive team player. The ideal candidate will face challenges with a desire to be the go-to person to provide a solution. Essential Responsibilities Hardware Support Setup, imaging, troubleshooting Windows and Mac machines Troubleshooting badge printers Managing MDM service for 6000 phones Testing new hardware and resources IT Helpdesk Support Not a traditional IT help desk role Weekends will be on-call support for onsite events Supporting hardware, software, and logistical issues Communication Working with internal team members to prepare for and support ongoing events Communicate with clients to describe technical details about the hardware we utilize Gathering details to troubleshoot issues efficiently and without confusion for the staff onsite Organization Maintaining the RainFocus hardware by routinely doing checks and cleanings Tracking inventory issues and documenting the processes related to fixing Providing step-by-step instructions on how to use the RainFocus equipment Training Be the “face” of the training videos used to keep our onsite staff currently on how to fix common onsite issues Train the internal teams on best practices Required Experience/Skills 1+ years experience with IT help desk or similar Ability to travel to events anywhere in the country or world when needed - 10-15% travel expected, valid passport required Collaboration on creation of processes to acquire requirements for live event execution Create and maintain training materials Assist in training new hires and contractors Represent product needs for the event delivery team in appropriate product development meetings Personal Characteristics The best candidates for this position will have a strong chemistry and culture fit within RainFocus. Applicants need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include: Ability to creatively solve complex problems Friendly and outgoing, but assertive when necessary Willing to go the extra mile in support of reasonable client requests Team-player with a service-oriented mindset Self-motivated, thrives in fast-paced environments Proactive, relentless learner Excited by and eager to take on new challenges and opportunities Strong communicator with ability to be self-guided Success Measures Fully onboarded and productive within 60 days Client satisfaction Provide event weekend support without escalation Location/Travel This position will require working full time from our warehouse in Orem, Utah. Remote work is not available. Why work at RainFocus?At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Reporting to a Technical Support Supervisor, the Network Technical Support Specialist will function as a critical resource for network professional integrators in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Network Technical Support Specialist will handle technical inquiries, provide installation guidance, offer troubleshooting and configuration support, and address service needs for network installations, in addition to a vast portfolio of over 100 brands and solutions, which requires a commitment and ownership level beyond that of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of professional network installation and configuration experience, or a minimum of 2 years of ADI technical support experience accompanied by required internal network training and certifications. The Network Technical Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our professional integrators with the knowledge and confidence to succeed. **JOB DUTIES:** + Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision. + Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance. + Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems. + Manage and solve complex network challenges requiring intermediate skills in the following areas: + Addressing, Routing, Switching + Subnetting + Multicast Networking: Design and deployment of multicast routing (PIM, IGMP) + VLANs and inter-VLAN routing + Proficiency with tools like ping, traceroute, and show commands. + Understanding of Layer 2 protocols + Understanding of Layer 3 protocols + Ability to Identify problems in Layer 2 and Layer 3 of the OSI model. + Firewalls + Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption + WAN Technologies + Process product returns efficiently while ensuring adherence to technical verification protocols. **YOU MUST HAVE:** + 1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience. + Industry Certifications: + One of the following: Network+, CCNA, CCNP + **OR** + Snap One PCNA & Control4 AP Certification / Control4 Certified Technician + Strong aptitude for troubleshooting across multiple product categories and technologies. + Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies. + Exceptional critical thinking skills and ability to quickly learn and apply new technical concepts. + Exceptional English communication skills, both verbal and written, with a customer-first mindset. **WE VALUE:** + Familiarity with ADI's proprietary exclusive-brand products and platforms: Control4, OvrC, Luma, Binary, WattBox, Clare, and others. + Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. + Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. + Experience supporting professional integrators or in the custom electronics industry. **WHAT'S IN IT FOR YOU:** + Hybrid position - 3 days in the office and 2 days remote + Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1 + 12 paid holidays each year + 401K plan with up to 7% company match + Four weeks parental leave without using vacation time + Employee discounts on company products and other retail/service providers + Opportunity to progress within a global business + Product and leadership mentoring to ensure you are set up for success \#LI-JS1 Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at ************************ At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the ****************************************************************************************************************************************************** If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

Job Description We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey-Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe even land a new job! Mission: Provide world-class technical support and training in a timely manner to our users and internal departments. What You'll Be Doing: Communicate in a timely and professional manner with users via email, chat, and/or phones. Troubleshoot and test software issues and escalate findings to the technical escalation team if needed. Proactively submit feedback recommendations on the user's behalf to improve the product. Provide best practices and assistance to customers on how best to implement JobNimbus Help drive process improvements by working cross functionally to enhance communications and tools designed to improve the customer experience and build customer loyalty Assist in company events and trade shows Be an expert in JobNimbus, so you can guide new users and other departments as well as answer their questions What Makes You the Hero for This Job: Preferred: 1-2 years of technical support experience Preferred: 1+ years of customer support experience Preferred: 1+ years of QuickBooks Experience Analytical and problem-solving skills Multitasking and organizational skills Ability to answer a high volume of calls, chats, and/or emails daily Ability to share and collaborate on work among a Technical Support team Attentiveness and patience Time-management skills Ability to find the positive in any situation Technical Knowledge and Troubleshooting Skills Interpersonal and customer service skills Superpowers: Extreme Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you. Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!" Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting-edge technologies. Team Commitment. You build, mentor, and lead a high-performance engineering team that delivers results together. Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed. Mentor (Hit us up to get more information) Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography and recruiting. JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application. If you have any questions regarding this job post, please email ******************. Powered by JazzHR LmQssq8mnn

Job Description At ASI, we are revolutionizing industries with state-of-the-art autonomous robotics solutions. Within the fields of agriculture, construction, landscaping, and logistics, we deliver technologies that enhance safety, productivity, and efficiency. With our core values of Simplicity, Safety, Transparency, Humility, Attention to Detail and Growth guiding everything we do, we're shaping the future of automation in dynamic markets. Headquartered in the scenic landscapes of Northern Utah, ASI boasts a 100-acre proving ground where innovation meets reality. What sets us apart is our state-of-the-art autonomous software that seamlessly interfaces with a diverse range of Original Equipment Manufacturers (OEM), distinguishing us as a trailblazer in the autonomous software landscape. Our solutions extend across nine industries, from automotive to logistics, empowering clients with remote control, teleoperation, and fully automated solutions. ASI's influence is felt globally, with our robotic automation products integrated into the operations of renowned companies and government agencies. Our prestigious clientele includes industry giants that are household names. By joining ASI, you become an integral part of a team that is revolutionizing how the world moves, operates, and automates. Summary As an IT Help Desk II, you provide support to end users for computer, application, system, device, access, and hardware issues. You identify, research, and resolve technical problems with some complexity. You also respond to telephone, email, and online requests for technical support. In addition, you document, track, and monitor the problem using applicable systems and tools. You may coordinate with other teams or departments to resolve user problems. Responsibilities Serve as the first point of contact for employees seeking technical assistance by phone, email, or other IT helpdesk requests. Perform remote troubleshooting through diagnostic techniques. Researches and resolves routine technical problems. Walk employees through the problem-solving process. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Follow up and update employees on the status of solutions. Required Qualifications Classes, Associates degree, or technical certification in IT or related field. 4-6 years of general work experience. Good understanding of computer systems, mobile devices, and other tech products. Solid understanding of how to research troubleshooting technical issues. Ability to diagnose and resolve basic technical issues Good communication skills, written and verbal. Customer-oriented and cool-tempered At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process. Your employment with ASI will be "at-will", meaning that either you or ASI may terminate your employment at any time for any reason, with or without cause. Job Posted by ApplicantPro

Reporting to a Technical Support Supervisor, the Network Technical Support Specialist will function as a critical resource for network professional integrators in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Network Technical Support Specialist will handle technical inquiries, provide installation guidance, offer troubleshooting and configuration support, and address service needs for network installations, in addition to a vast portfolio of over 100 brands and solutions, which requires a commitment and ownership level beyond that of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of professional network installation and configuration experience, or a minimum of 2 years of ADI technical support experience accompanied by required internal network training and certifications. The Network Technical Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our professional integrators with the knowledge and confidence to succeed. JOB DUTIES: * Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision. * Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance. * Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems. * Manage and solve complex network challenges requiring intermediate skills in the following areas: * Addressing, Routing, Switching * Subnetting * Multicast Networking: Design and deployment of multicast routing (PIM, IGMP) * VLANs and inter-VLAN routing * Proficiency with tools like ping, traceroute, and show commands. * Understanding of Layer 2 protocols * Understanding of Layer 3 protocols * Ability to Identify problems in Layer 2 and Layer 3 of the OSI model. * Firewalls * Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption * WAN Technologies * Process product returns efficiently while ensuring adherence to technical verification protocols. YOU MUST HAVE: * 1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience. * Industry Certifications: * One of the following: Network+, CCNA, CCNP * OR * Snap One PCNA & Control4 AP Certification / Control4 Certified Technician * Strong aptitude for troubleshooting across multiple product categories and technologies. * Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies. * Exceptional critical thinking skills and ability to quickly learn and apply new technical concepts. * Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: * Familiarity with ADI's proprietary exclusive-brand products and platforms: Control4, OvrC, Luma, Binary, WattBox, Clare, and others. * Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. * Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. * Experience supporting professional integrators or in the custom electronics industry. WHAT'S IN IT FOR YOU: * Hybrid position - 3 days in the office and 2 days remote * Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1 * 12 paid holidays each year * 401K plan with up to 7% company match * Four weeks parental leave without using vacation time * Employee discounts on company products and other retail/service providers * Opportunity to progress within a global business * Product and leadership mentoring to ensure you are set up for success #LI-JS1