Support systems manager vs senior service manager

Differences between support systems manager and senior service manager duties and responsibilities

Support systems manager example responsibilities.

• Manage a small network of PCs for a small, family own manufacturing company.
• Revise responsibilities include managing team of UNIX/Linux administrators in different locations, and the UNIX systems for the company.
• Manage EDI process including translation and mapping software, idocs, vans, and EDI documents and new customer requirements.
• Manage technical team responsible for system administration and maintenance of all corporate servers and workstations.
• Coordinate application testing with QA and manage production deployment process to promote application to production according to the delivery schedule.
• Lead development and implementation of security infrastructure for client facing FFOS portfolio management workstation and back end data security requirements.
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Senior service manager example responsibilities.

• Manage revenue and expenses for budget to meet shareholder KPI metrics.
• Ensure SLA compliance, manage escalations and build solutions to respond to new requirements.
• Develop a robust PMO framework and manage the responsibilities for the SunGard project team.
• Identify investment opportunities and manage investment product fund to ensure excess ROI and minimize carryover losses.
• Manage agile development scrums teams through sprint development, hardening, integration and QA testing (standard SDLC).
• Manage relationship and services provisioning with off-shore partners in India that develop a portfolio of tools which are deployed globally.
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