Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between systems support engineers and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a systems support engineer and a support analyst. Additionally, a systems support engineer has an average salary of $82,561, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a systems support engineer include linux, troubleshoot and technical support. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Systems Support Engineer | Support Analyst | |
| Yearly salary | $82,561 | $75,989 |
| Hourly rate | $39.69 | $36.53 |
| Growth rate | 5% | 10% |
| Number of jobs | 182,434 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
Systems support engineers are information technology professionals who are responsible for building and maintaining the IT infrastructure of an organization. They are required to provide network administration and technical support to identify complex problem issues and come up with solutions to solve them. They must assist the system support engineers in accomplishing any projects they are working with. They must troubleshoot servers, personal computers, and peripheral equipment while liaising with their customers. They must also create and maintain user accounts and implement group policy management through an active directory.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Systems support engineers and support analysts have different pay scales, as shown below.
| Systems Support Engineer | Support Analyst | |
| Average salary | $82,561 | $75,989 |
| Salary range | Between $62,000 And $109,000 | Between $50,000 And $114,000 |
| Highest paying City | Novato, CA | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Apple | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between a systems support engineer and a support analyst in terms of educational background:
| Systems Support Engineer | Support Analyst | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between systems support engineers' and support analysts' demographics:
| Systems Support Engineer | Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 89.5% Female, 10.5% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 8.5% Unknown, 5.1% Hispanic or Latino, 12.2% Asian, 11.5% White, 62.5% American Indian and Alaska Native, 0.3% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |