Technical support engineer jobs in Pembroke Pines, FL

Support the Credit Union by assisting with network operations and desktop administration. Provide technical support for tier II and tier III issues. Support staff access to the internet and network resources. Follow established procedures to install software and updates on workstations. Complete projects and assignments independently or under little supervision. Performs processing and run jobs on core system independently or under supervision. We encourage you to view and apply directly at edfed.org/careers Duties & Responsibilities: Perform the duties and responsibilities of the IT Support Specialist II. Deploy computer images, applications, and updates to all workstations. Assist in the administration of network devices, VLANS, and configurations. Troubleshoot advanced issues with Windows PCs and internet connections. Mentor lower-level Helpdesk/IT technicians. Work on assigned projects. Skills: Creating and administering Group Policy Objects Experience in the Microsoft 365 ecosystem Experience in enterprise-level imaging processes (preparing computers for imaging and deployment) Experience with hardware inventory management systems Mobile Device Management Requirements: Associate's degree or equivalent combination 5 years of related work experience Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned. The following are some benefits offered to employees: Paid Holiday Paid Birthday Paid Sick and Personal Days Paid Vacation Retirement/401K with matching contributions Medical, Dental and Vision Insurance Life Insurance and Long Term Disability Tuition reimbursement for Undergraduate and Graduate courses Various Incentive Programs Career opportunities About Us: As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.

Title: Helpdesk Support Contract duration: 6+ months Contract (W2 only, No C2C--This is only for Visa Independent Candidates Only ) Job Description: Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and mac OS laptops, desktops, mobile devices (iOS/Android), and associated peripherals. Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools). Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices. Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed. VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution. Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory. Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology. Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions. Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices Please provide the TOP skills, and the years of experience that you'll consider: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. 5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution. Proven expertise in troubleshooting and supporting both Windows and mac OS operating systems Thanks, and Regards Abdul Azim (U.S IT Recruiter) Phone: ************ Email: **************** LinkedIn: linkedin.com/in/abdul-azim-a4065b214 Head Office: South Plainfield, NJ Website: ************** We are an E-Verify Company

Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and mac OS laptops, desktops, mobile devices (iOS/Android), and associated peripherals. Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools). Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices. Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed. VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution. Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory. Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology. Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions. Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices Please provide the TOP skills, and the years of experience that you'll consider: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. 5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution. Proven expertise in troubleshooting and supporting both Windows and mac OS operating systems thanks and regards victor ******************

The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a pluson.

We are seeking a Support Technician to provide first- and second-level technical support to end users. The role involves diagnosing hardware, software, and network-related issues, supporting collaboration tools, and delivering an excellent customer support experience in a corporate IT environment. Key Responsibilities Provide on-site and remote technical support for desktops, laptops, printers, mobile devices, and peripherals Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues Support collaboration and AV technologies, including Microsoft Teams, video conferencing systems, and meeting room setups Install, configure, and maintain Windows operating systems, applications, and standard IT tools Manage user accounts, access, and basic security tasks following IT policies Document incidents, resolutions, and procedures using ticketing systems Escalate complex issues to higher-level support teams when required Deliver high-quality customer service while interacting with end users Assist with asset management, device refreshes, and IT onboarding/offboarding activities Perform physical tasks such as moving, installing, and setting up IT equipment as needed Required Skills & Qualifications Technical & Functional Skills Strong analytical and problem-solving abilities Hands-on experience with desktop/laptop troubleshooting (Windows environment) Familiarity with AV equipment and video conferencing tools Basic understanding of networking concepts (LAN/Wi-Fi, VPN, printers) Experience using ITSM or ticketing tools Communication & Customer Service Excellent verbal and written communication skills Strong customer service mindset with the ability to support non-technical users Certifications (Preferred) CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation CompTIA Network+

The Technical Support Engineer provides technical assistance for both application support and desktop administration. This role requires troubleshooting software and hardware issues, managing IT assets, and ensuring smooth system operations while addressing customer inquiries across multiple support channels. Responsibilities: Application Support: • Document and respond to customer inquiries via phone, and email. • Troubleshoot and resolve application-related issues, assisting users in software setup, and configuration. • Maintain detailed records of software performance and recommend improvements to enhance efficiency. • Collaborate with engineers and senior IT staff to address complex technical problems. • Monitors individual performance objectives, meets standards, and assures customer satisfaction goals are met. IT Systems Support: • Act as the primary contact for hardware/software/network issues across the organization. • Assist the Senior System Administrator with IT requests and system upgrades. • Install, configure, and update desktop software and hardware. • Manage IT assets, including device setup, storage, disposal, and troubleshooting. • Ensure security compliance, performing BIOS/firmware checks and monitoring IT infrastructure. • Oversee Mobile Device Management (MDM), managing device enrollment, compliance, and troubleshooting. • Administer Multi-Factor Authentication (MFA), assisting users and securing authentication processes. • Deploy and manage Trend Micro security solutions, ensuring system security and policy compliance. • Serve as a secondary point of contact for Rapid7 Immediate Threat Response, monitoring vulnerabilities and coordinating security updates. • Regularly review Jira tasks, ensuring timely completion and quality assurance. • Create and maintain technical documentation for software, security policies, and IT procedures. • Continuously assess IT processes and propose innovative improvements. • Perform regular system checks, eg network drives. • Upgrade computers (eg RAM, storage). • Provide on-call support, including after-hours incident response (as needed) • Handle other IT-related responsibilities as assigned. Qualifications: • Bachelor's degree in computer science, IT, or related field (preferred). • Strong troubleshooting skills for software, hardware, and network issues. • Working knowledge of Windows/MacOS, Microsoft Office, and enterprise applications. • Experience with asset management, MDM, MFA, and cybersecurity tools. • Excellent communication skills, able to explain technical concepts to non-technical users. • Ability to multitask and prioritize in a fast-paced environment. Physical & Work Environment: • Ability to lift up to 50 pounds, access equipment in tight spaces. • Primarily office-based, with occasional travel for technical support. • May require evening/weekend work for system maintenance and upgrades.

SCOPE AND ORGANIZATIONAL IMPACT Our Construction Technologies Specialist position works to standardize field workflows and drives adoption of construction management platforms across projects. They bring deep knowledge of construction management processes from project setup through document control, RFIs and submittals, quality and safety routines, schedule handoffs, change management, and closeout. Working closely with Operations, the Lead Specialist position translates jobsite realities into clear, scalable practices, coordinates rollouts and training, and keeps feedback loops open so standards stay practical. They mentor others, support change in the field, and ensure technology use strengthens safety, quality, schedule, and cost outcomes. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Define and maintain SOPs, checklists, and standardized workflows that work on jobsites Lead end-to-end implementation efforts for new or changed workflows, including planning, site readiness, pilot design, cutover playbooks, and go-live support Travel to project sites to observe current processes, coach teams, capture pain points, and share best practices Run change impact reviews with Operations and Shared Services and align roles and responsibilities across teams Plan and deliver training and communications for new or changed workflows Partner with team members to shape configurations, forms, logs, dashboards, and reports that match operational needs Track adoption and data quality with straightforward KPIs; drive corrective actions with project leadership and report results Surface system limitations and translate field needs into clear vendor enhancement requests and help influence product roadmaps Coordinate with vendors on release timing, feature fit, and known issues; validate fixes and communicate impacts to project teams Lead cross-functional working sessions to resolve cross-project process issues and improve handoffs Support evaluations and pilots of new tools and features with clear goals, test scripts, and success criteria; recommend go/no-go Act as an escalation point for process questions and adoption blockers; route technical issues to the right teams and follow through to closure Mentor team members and project champions to build onsite capability and sustain standards over time Perform other duties as assigned EDUCATION AND WORK EXPERIENCE Minimum bachelor's degree in the field of Construction Management, Engineering, Business or a related field (or equivalent experience) 6+ years in construction operations with strong project team exposure Demonstrated experience with construction management platforms (e.g., Procore) Proven experience with prevalent ERP platforms (e.g. CMiC, Oracle, Sage 300) is a plus Expertise with field workflows, including document management, RFIs, submittals, quality, safety, and scheduling Demonstrated experience with cost control processes related to construction, such as management of contracts, budgets, change orders, etc. Proven record of creating SOPs, running trainings, and leading adoption across multiple implementation initiatives Strong interpersonal and coaching skills; experience managing cross-functional stakeholders Proven ability to translate business and user needs into scalable, platform-based solutions Ability to lead change management efforts and facilitate field adoption of new technologies Excellent written and verbal communication skills, with the ability to train and influence diverse project teams Problem-solving skills and an innovative mindset for improving business processes and technology utilization Bilingual (English/Spanish) preferred

JOB SUMMARY: Provide technical and administrative support for the deployment team. Test and specifications of new technology, installation of new software, monitoring deployment methodologies and administering and monitoring the deployment queue for shoreside support. DUTIES & RESPONSIBILITIES: Monitor deployment queue and update priorities as needed. Develop and maintain processes that can help streamline the department and improve efficiency. Review, analyze and streamline both administrative and technical processes. Assist with analyzing and resolving any issues of computers not receiving the monthly critical patches in order to make sure all computers are within compliance meeting SOX standards and procedures as well as IT Security boundaries. Create and use Service Now reports to help monitor the department queues. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software and develop mitigation techniques to apply resolutions when found. Provide 24/7 support to team members from various time zones and work sites, as necessary. Continuously evaluate technology to recommend and implement technology upgrades inclusive of hardware (CPU, memory, hard drive, network card, etc) and operating system to adjust to the changing needs of the user community. Develop testing schema to validate new technology choices and deployment scenarios. Work with numerous computer platforms in a multi-layered client server environment. Support Apple (MAC) and MS Windows OS, hardware and software applications specific to enterprise applications. Perform other job-related functions as assigned. QUALIFICATIONS DEGREE TYPE: Associate's Degree FIELD(S) OF STUDY: Computer Science or Management Information Systems EXPERIENCE: Minimum 2 years of experience troubleshooting hardware or providing desktop support. Experience using Service Now preferred. COMPETENCIES/SKILLS: Knowledge of mobile, desktop and laptop hardware and software including Windows (all versions), Linux, MAC OS X, Android, IOS, and common enterprise applications including Microsoft Office, diverse browsers, hardware drivers, and connectivity. Extensive knowledge in troubleshooting and able to identify options for potential solutions. Ability to conduct research into issues and products independently as required without pervasive supervision. Excellent written and oral communication skills to work with users at all levels in the organization. Strong customer-service orientation. Basic Windows scripting skills and advanced Microsoft Office Suite set-up and troubleshooting skills recommended. Ability to work well in a team-based environment as well as working independently. Good organizational skills to prioritize multiple tasks and demonstrated problem-solving skills. Ability to provide support after hours for emergency situations when necessary.

We are looking for a Technical Solutions Consultant to join our expanding team! There are a few things we take seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, it's very popular and it's incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position. As a Technical Solutions Consultant, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product. About The Role Work closely with Social Media Sales teams to scope and qualify technical implementation leads; developing a clear understanding of the client needs via discovery calls with social media Sales teams. Deliver best-in-class support to client-side development teams via email, phone and video, guiding the technical implementation of social media Signal, Lead Gen and Catalog products Advise Advertisers towards best-practice integration standards; ensuring they achieve optimal measurement and attribution standards for Social Media advertising Ensure all client interactions are logged correctly in internal tracking systems, providing monthly reports to the Social Media platform on client volume and client outcomes (product adoption) Stay up to date on all aspects of Social Media product releases across Signal, Lead Generation and Commerce You must speak: Spanish/Portuguese + English is required Spanish, Portuguese, and English is preferred Your Experience & Skills Bachelor's degree in computer or data science, similar technical field of study or equivalent practical experience is preferred 2 years of digital and/or mobile advertising background with an understanding of advertiser measurement and attribution technology. Proven customer-facing experience in a technical consulting capacity, being able to translate technical concepts to both developer and non-technical audiences. Demonstrated experience partnering with Sales and Product Marketing teams to drive product adoption across key client accounts. Understandingof server-side technologies, in particular APIs. C1 minimum proficiency in Brazilian Portuguese Preferred Experience Front-end development background and/or mobile development experience Experience working with or implementing mobile SDKs (iOS and Android) Prior experience working with Mobile & Web analytical tools (Google Analytics, Firebase, Apps flyer etc) Experience working with technology from TikTok's data and commerce partner ecosystem (Shopify, BigCommerce, Salesforce). What's in it for you? A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with Endless career opportunities and clear paths for career development A competitive salary Inclusive perks and benefits Benefits package (Medical, Vision, Dental) Call us Home: If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home. Atento is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This is a 6 month temp to Perm The onsite Warehouse IT Service Support II role is essential for delivering high-quality IT support to users, Key Responsibilities: Provide comprehensive hardware support for RF scanners, printers (document centers, group LaserJet, and label printers), PCs, video conferencing systems, mobile devices, and tablets as well as networking, messaging, security, and mobility platforms Handle user access requests and issues Support internal systems and applications This role demands a proactive approach to problem-solving and a commitment to maintaining the highest standards of IT service delivery. Essential Duties & Functions Job requires worker to be on-site being dependable and reliable. Travel to other locations within a 2-hour driving radius for support and project purposes, when remote assistance is not feasible. Identify, troubleshoot, and resolve hardware issues, user access problems, and internal application or networking issues before escalation. Manage assigned tickets through ServiceNow, creating and documenting all activities in the internal ticketing system, and updating the status to reinforce service level agreements. Coordinate the on-site computing equipment inventory with active knowledge of device usage and purposes. Develop partnerships with Operations to understand the business activities, both current and future, to advise on and contribute to the enhancement of technology best practices. Respond to IT service phone calls, emails, and IMs promptly. Adhere to IT policies and processes, following best practices in technical support and customer service, and provide training to end users when required. Perform other duties as assigned. Knowledge, Skills, and Abilities Technical Proficiency: Knowledge and hands-on experience with a variety of hardware devices, including RF scanners, printers (document centers, group LaserJet, and label printers), PCs, video conferencing systems, mobile devices, and tablets as well as networking, messaging, security, and mobility platforms. Operating Systems: Proficient in both Windows and Linux operating systems. Communication Skills: Strong communication skills, both written and verbal, with fluency in English. Strong customer service skills Solid skillset in planning, organization, analytical thinking, and problem-solving. Solid skillset in relationship building, taking ownership of tasks and projects, and effectively communicating technical ideas and concepts in a user-friendly manner. Problem-Solving Abilities: Proactive approach to solving technical problems, conducting efficient research, and adapting to rapidly changing environments and priorities. Teamwork and Independence: Ability to determine and prioritize when to work independently or within a cooperative team environment, helping to accomplish shared goals. Physical Demands While performing the duties of this role, the employee is frequently required to use their hands to handle or feel objects, tools, or controls, and to talk and hear. The role necessitates standing, walking, reaching with hands and arms, as well as stooping, kneeling, crouching, or crawling. The employee must possess the ability to lift and/or move objects weighing up to 50 pounds. Specific vision requirements for this job include close vision, distance vision, and peripheral vision. The noise level in the warehouse environment can be loud, and quiet in other settings. Qualifications & Requirements Education (preferred but not mandatory): Associate's, bachelor's degree in computer science or a related field, or technical diplomas or certifications. 3 to 4 years of experience in a warehouse environment, executing most, if not all, of the essential duties and functions listed, and possessing the requisite knowledge, skills, and abilities necessary for the job, including the physical requirements. Mandatory use of safety shoes.

BUGATCHI's South Florida office is seeking a highly motivated, results-oriented IT Systems Administrator with a passion for growing a business focused on luxury menswear. The IT Systems Administrator will be responsible for the following: Ensuring high reliability and performance of the network, infrastructure and internet. Help support data security and risk management protocols. Developing and maintaining a culture of the highest customer service and user satisfaction. Significant attention to new systems training and change management. Provide IT system support including, installation, engineering, implementation, training, systems administration, and for several areas including: Applications and PC Desktop Systems/ Mac Computers, Apple Business Manager, Office 365 Administration, Printer Support/RFID Printing, Data loss prevention, LAN/WAN Network Services, Warehouse Management Solutions, CRM Solutions, Help Desk Operations/Customer Support and Telephone Systems. Takes steps necessary to keep the overall technology infrastructure running seamlessly, efficiently, and effectively while ensuring compliance with established standards and policies. Assist with IT vendor relationships. Develop a continuous improvement focus of IT operations. Work closely with business leadership team to understand & anticipate their needs to continuously assess & help plan for efficient & cost-effective technology solutions infrastructure. Deploys/implements new technology. Qualifications: 3 or more years' experience in a Systems Administration role. Up to date knowledge of current technology and proficiency in IT best practices. Proven ability to deliver a customer-centric IT function. Ability to work collaboratively in teams and with executive management in a fast paced, robust environment Excellent written and verbal communications skills. Candidates must be legally authorized to work in the United States. Unfortunately, due to the receipt of a significant number of applications, only selected candidates will be promptly contacted to proceed with our interview process and, therefore, we will be unable to respond to email, fax and telephone inquiries regarding your application status. Thank you for your submission and interest in joining BUGATCHI.

We're seeking a Senior Applications Support Engineer who thrives in fast-paced environments and enjoys solving complex technical challenges. This highly visible and impactful role will put you at the center of enterprise operations-your expertise will directly enhance productivity, security, and scalability across the organization. What You'll Do: Provide tier 2/3 support for mission-critical applications including Okta, JAMF, Google Workspace, Zoom Enterprise, Zendesk, NetSuite, HubSpot, and others. Manage identity governance, including SSO, MFA, provisioning, and full user lifecycle management. Optimize workflows and implement automation using Zapier, APIs, or custom scripts. Build dashboards, audits, and reports that transform data into actionable insights. Create and maintain clear documentation, training materials, and lead onboarding sessions for end users. Collaborate across teams and coordinate with vendors for escalations and feature enhancements. What We're Looking For: 5+ years of experience in SaaS administration within high-growth or high-performance environments. Strong expertise in Okta, JAMF, Google Workspace Enterprise, Zoom Enterprise, and other core SaaS platforms. Proactive troubleshooting, analytical, and communication skills with a customer-focused mindset. Nice to Have: Scripting experience (PowerShell, Bash, or Python). Familiarity with automation tools such as Zapier, Make, or Google Apps Script. Understanding of compliance frameworks (PCI, HIPAA) and Zero Trust security principles. Why Join: Work directly with senior leadership on high-impact initiatives. Gain exposure to enterprise SaaS strategy, automation, and system integration. Shape workflows that drive efficiency across the business. Join a culture that rewards innovation, speed, and operational excellence.

We are seeking an innovative and strategic IT Director to lead the design and implementation of a unified, enterprise-wide IT Service Desk function. This role will play a pivotal part in modernizing support services, driving organizational alignment, and enhancing the overall employee technology experience across a multi-location operation. As a leader, you will champion the development of a comprehensive service delivery model that acts as the centralized point of contact for all IT-related needs. Leveraging best practices in integrating cutting-edge tools like AI, automation, and predictive analytics, you will build a future-ready support ecosystem that empowers the business and elevates performance. Core Responsibilities: Strategic Direction & Vision Architect and implement a unified service desk strategy that serves all business units and operational environments. Create and execute a transformation roadmap that aligns with the company's broader digital and business initiatives. Guide the shift to an experience-driven and results-oriented service delivery approach. Embed leading service management practices to ensure governance, adaptability, and enterprise cohesion. Cross-Functional Integration Collaborate with stakeholders across departments (HR, Accounting, Legal, Operations, ect.) to unify workflows and standardize service offerings. Ensure seamless support delivery across corporate offices, field teams, and remote environments. Establish governance models that promote accountability and consistent service quality across the enterprise. Operational Execution & Excellence Define and track key performance indicators (KPIs) and experience-level agreements (XLAs) to measure support outcomes. Cultivate a culture of continual improvement using performance metrics and user feedback. Develop and maintain a dynamic knowledge base and robust self-service tools powered by AI. Oversee third-party service providers and enforce service level agreements. Technology Enablement & Innovation Lead the integration of automation tools, AI-driven workflows, and predictive technologies to enhance service desk responsiveness. Introduce intelligent service catalogs and user-personalized experiences to streamline IT interactions. Monitor and adopt emerging technologies to ensure sustained innovation and agility. People Leadership & Culture Development Build and manage a service desk team, fostering a culture of accountability, innovation, and service excellence. Promote an employee-first mindset focused on empathy, responsiveness, and problem ownership. Provide coaching, development, and leadership opportunities to build team capability and resilience. Qualifications: Required: Bachelor's degree in Information Technology, Business, or a related field (Master's preferred). A minimum of 10 years' experience in IT service management or enterprise IT leadership, including 5+ years in a senior management role. Demonstrated success in standing up or transforming service desk or ESM operations within distributed or multi-site organizations. Background in construction industry. Preferred: ITIL 4 certification required; additional certifications (e.g., SIAM, HDI, COBIT, ISO/IEC 20000) highly desirable. Hands-on experience with platforms like ServiceNow, Jira Service Management, Salesforce, CMiC, Autodesk, and Azure DevOps.

Our client, a respected Managed Services Provider, is looking for a Field Service Engineer to join their team in a hybrid role. This position is perfect for a technical professional who enjoys working directly with clients, solving IT and networking challenges, and balancing onsite support with remote service desk responsibilities. You'll be a key part of their team, supporting multiple client sites in Florida and providing 1st class technical support that keeps businesses running smoothly. What You'll Do Onsite & Field Support: Travel to client locations (primarily Pompano Beach and Miami) to deliver hands-on technical support, install devices, run network cables, set up access points, and troubleshoot hardware and networking issues. Remote Service Desk: Handle ticket management, provide Level 1-2 support for Microsoft 365, Windows, printers, network connectivity, and other IT issues. Knowledgebase & Documentation: Maintain accurate client records and contribute to the company knowledge base. Hardware & Software Provisioning: Install and configure computer hardware, software, and peripherals, and maintain inventory records. Professional Growth: Collaborate with engineering and service desk teams to expand your skills and complete certifications as needed. What We're Looking For Associate or Bachelor's degree in progress Minimum 3 years IT service desk experience Minimum 3 years customer service experience (phone/email) Minimum 1 year Managed Service Provider experience Experience with ticketing systems (e.g., Autotask) Proficiency with Microsoft 365 Admin, Windows 10/11, Microsoft Office Suite, and Microsoft Teams General knowledge of network devices (switches, firewalls, etc.) Strong communication skills and a customer-first approach Valid U.S. driver's license with clean record; ability to travel within Florida, including overnight trips Why Apply? Work in a hybrid role balancing onsite client interaction and remote support Gain experience across multiple technologies and IT environments Join a company that values professional growth, certifications, and technical skill development

WORK OBJECTIVE: Perfroms technical work for desktop operating systems, business applications, printing systems, networking systems, and end users of the Broward County Clerk of Courts (BCCOC) office automation systems. Work is performed under general supervision with moderate latitude in the use of initiative. Position exercises some independent judgment in accordance with defined policies, procedures, and techniques. ESSENTIAL FUNCTIONS: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within the classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Perform troubleshooting, installation and configuration of software/hardware within the standards set by the BCCOC Document end user issues and steps to replicate issues that come through the support desk Respond, resolve, or escalate service issues created in the ticketing system Assist in monitoring the status of service outages and remediation of issues Provides network assistance and some asset and server management support Analyzes, identifies, and documents office automation solutions; responds to, tracks, monitors, and maintains records of all support requests acquired via established organizational tools and procedures Identifies, researches, and resolves technical problems/projects presented through support tickets and requests Repairs, replaces, and installs software, hardware, and PC peripherals Coordinates office automation projects; plans and schedules the implementation of systems and programs Provides guidance on data processing and office automation applications to end users Contacts hardware and software vendors regarding purchase and maintenance warranty functions Assists in the training of end users and developing training documentation, as assigned Supervision: None MINIMUM QUALIFICATIONS: High school diploma or GED required; supplemented by two (2) years of experience delivering technical customer service for office automation systems; or an equivalent combination of education, certification, training, and/or experience. Technology or Software: Microsoft Windows Operating Systems Microsoft Office Applications Microsoft Active Directory IP addressing, DHCP, DNS, VPN, Microsoft Windows Printing, Registry, Logs, & Monitoring Must have a valid Florida Driver's License and proof of auto insurance. PREFERRED QUALIFICATIONS: Completion of two (2) years of college level course work in computer science, information systems, business administration and two (2) years of analytical, technical, and customer service experience in office automation systems. KNOWLEDGE, SKILLS, AND ABILITIES: Support technical issues relating to Microsoft Windows, Windows Server, and Active Directory A solid understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, Active Directory users and permissions. Knowledge of systems integration, Active Directory design and management, operating systems installation and support, Microsoft application software and how to effectively implement. General applicant troubleshooting in a Windows environment required Proficiency with laptop, desktop, and peripheral hardware troubleshooting required Ability to analyze complex problems and move them to resolution. Performs basic administrative and security tasks for variety of applications, software, including but not limit to: Active Directory, Duo Security (MFA), Office 365 Applications, VPN, and Networking, OS Deployment Tools, iOS Good communication skills; including oral and written communication, timely response and feedback, with ongoing updates to management and team members. Goal oriented and a demonstrated ability to continually prioritize tasks, and work under pressure with sensitivity to deadlines. Must have strong customer service skills. Must have excellent documentation and writing skills Enforce corporate information security and IT policies. Knowledge of general computing, networking, software, and hardware concepts Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and applicable department and organization specific software and to learn and become proficient in the use of other specialized software as may be required Skill in using mathematics to solve problems Ability to clearly communicate and understand information in English, both orally and in writing Ability to follow oral and written instructions Ability to use reasoning skills that minimize duplication of efforts, including but not limited to comparing, classifying, analyzing and coordinating Ability to visually inspect and manipulate small computer components and assess PC problems and provide potential solutions and/or recommendations Ability to learn modern office system equipment, including, but not limited to, the installation and service of hardware and software such as file servers, PC's, printers, and operating systems Ability to learn methods of analysis of business office requirements for the application of current and state-of-the art office system technology Ability to learn PC hardware/software configurations for stand-alone and LAN workstations, including operating systems, communications requirements (main frame needs, etc.), and other support software packages Ability to establish and maintain effective working relationships with those contacted in the course of work regardless of race, religion, age, sex, disability, political affiliation, sexual orientation, and diverse cultural and linguistic backgrounds Ability to regularly attend work and arrive punctually for designated work schedule PHYSICAL REQUIREMENTS: Depending on functional area of assignment, tasks involve the ability to exert heavy physical effort usually involving lifting, carrying, pushing and/or pulling of objects and materials of heavy weight (up to 50 pounds). Involves some climbing, balancing, stooping, kneeling, crouching, crawling, walking, or standing. Tasks may involve extended periods of time at a keyboard or workstation and extended periods of time standing and/or walking. ENVIRONMENTAL REQUIREMENTS: Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances. SENSORY REQUIREMENTS: Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally and in writing.

Bachelor's Degree in Information Technology or related field is required. A minimum of five (5) years of experience working in an enterprise environment with network or voice support responsibilities is required. Prior experience managing and a thorough understanding of wired and wireless technologies. Cisco Certified Network Associate certification is required. Cisco Certified Network Professional certification is preferred. Proficient in configuring and supporting Cisco routing and switching technologies. Possession of a valid Florida Driver's License is required. Demonstrate Excellent English written and oral communication skills. Bachelor's Degree in Information Technology or related field is required. A minimum of five (5) years of experience working in an enterprise environment with network or voice support responsibilities is required. Prior experience managing and a thorough understanding of wired and wireless technologies. Cisco Certified Network Associate certification is required. Cisco Certified Network Professional certification is preferred. Proficient in configuring and supporting Cisco routing and switching technologies. Possession of a valid Florida Driver's License is required. Demonstrate Excellent English written and oral communication skills. Ability to travel to all STOF Reservations and work aflexible work schedule including night, evenings, weekends and holidays.

Network Support and Security Technician Reports To: System Administrator, IT Director Classification: Non-Exempt WC Code: 8868 Fifth Level Administrator Major Responsibilities: It is the responsibility of the Network Security Technician to safeguard our university's Network infrastructure and digital assets, ensuring the confidentiality, integrity, and availability of information systems. This role focuses on supporting network and security infrastructure, responding to technical issues, and helping staff with IT needs. This position involves monitoring, analyzing, and responding to security incidents, The IT office also provides training to staff in the use of different software and networking. Key Responsibilities: * Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally. * Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities. * University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies. * Special Projects: Execute special projects assigned by the President or supervisor. * Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations. * Assigned Duties: Undertake other assigned duties as required. Position Responsibilities: * Assist staff with basic training in computer software or network use, as directed. * Respond promptly to requests from faculty, administration, or campus deans regarding hardware or software issues, escalating complex problems as needed. * Support the IT department operations and routine maintenance. * Document and report security incidents; assist in assessing their impact under supervision. * Monitor security alerts and respond to incidents within the Azure environment, escalating threats to Systems Administrators. * Assist with the installation and maintenance of security software, such as firewalls, antivirus, and encryption tools. * Conduct periodic vulnerability scans and patches. * Follow instructions from IT system administrators regarding access privileges and security controls. * Stay informed about basic security trends and participate in required training. * Conduct periodic audits of managed systems and help review network security settings. * Help secure Azure resources (VMs, databases, storage) by following established procedures. * Support the use and monitoring of Azure Sentinel and other security tools as directed. * Work with the IT team on security projects and daily operations. * Apply operating system and software updates to staff workstations. * Monitor and investigate system backups failures. * Coordinate with vendors for equipment replacement or support. * Support workstation setup, software testing, and remote assistance. * Monitor and investigate network security systems and resolve issues. * Document incidents and resolutions for routine technical issues. * Monitor and promptly respond to security incidents within our Azure environment, investigating and containing threats. * Manage Azure Sentinel, our cloud-native SIEM solution. * Maintain servers, routers, switches, LAN, WAN, Internet security, remote communications, and user accounts. * Provide user assistance with the proper and efficient use of their systems * Keep staff workstations up to date with OS patches, drivers, and software updates * Work with vendors on behalf of users and for replacement equipment * Ensure compliance with university policies and relevant regulations, conducting regular security audits and assessments. * Provide technical support and training to staff on cybersecurity best practices. Requirements: * Four-year university degree in CIS/MIS/CS/IS and/or 3+ years equivalent work experience in an IT Network Support role * Familiarity with Azure services (such as Azure AD, Azure Firewall) * Experience with network security tools such as firewalls, antivirus software, and basic intrusion detection systems. * Understanding of VPNs, LAN/WAN networking, and basic patch management. * Knowledge of fundamental system security concepts (e.g., firewall rules, data backup and recovery). * Familiarity with Windows and Mac operating systems; ability to provide desktop support. * Experience working with Microsoft/Windows products (such as Office 365, DNS, DHCP, Windows Server environments). * Experience with setup and maintenance of network devices (switches, routers, firewalls). * Ability to follow established procedures for asset management and patch management. * Understanding of Active Directory and security best practices. * Strong communication and teamwork skills; able to follow instructions and escalate issues as needed. * Commitment to maintaining confidentiality and privacy of information and records. * Willingness to work flexible hours, including occasional weekends or after-hours support. * Entry-level certifications such as CompTIA Network+ or Security+ are preferred but not required. * Experience working with Windows / Mac OSX desktop. * Experience working on infrastructure configurations, i.e. switches, routers, firewalls and low-voltage cable * Experience working with Asset/Image Management and patch management solution * Microsoft Active Directory and Security best practices. * Must be a flexible and reliable team player * Possess the uncompromised ability to protect the confidentiality/privacy of others and company documents and records. * Strong communication skills: must be comfortable with engaging in a variety of different communicative modes; verbal, non-verbal, and written with different levels of management * Must have a strong command of reasoned, measured decision-making processes based upon analyzing the pros and cons of each potential decision to be made. * Must be able to work weekends and after hours whenever needed License/Certification: * Azure: Azure Security Engineer Associate, Azure Administrator (Preferred) * CompTIA Security+, * LAN/Networking: 2 years (Required) * Active Directory: 2 years (Required) * CompTIA Network+ 3 years (Required) Job Type Full-time

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Benefits: 401(k) Competitive salary Flexible schedule Paid time off Signing bonus Technical Network Support Engineers Job Description We are currently seeking a Senior Level Network Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Work on-site at a Customer in Miami, FL Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data. Self-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business and your customers business. Essential Responsibilities: Work with customers to troubleshoot and resolve complex network and product issues Interface with our world-class support, development and SQA teams to identify and to resolve product issues Utilizing Companies Knowledge Management database, research & develop technical tips and solutions Advise customer on network management best practices using company product suite Required Experience Bachelors Degree in Computer Science/Network Security or equivalent discipline Minimum of 7 years in network management supporting external customers 2 plus years in critical and managed customer care Proven expertise in customer relationship and management Network Management experience in environment preferred Experience working remotely, but cooperatively with HQ Demonstrated ability to identify and resolve complex network problems Cisco Certification (CCNA minimum, CCNP preferred) Linux Certification (RHTC minimum) Knowledge of Windows and Unix operating system environments Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base) Ability to multi-task with strong attention to detail Project Management Certification a plus (PMP) Server Hardware Support Certification a plus (Dell DOSD) VMware Certification a plus Ability to multi-task with strong attention to detail Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Job Summary We are seeking a Quality Assurance Engineer to join our team! As a Quality Assurance Engineer on the team, you will be working closely with many different teams and departments to support new product development, determine the best production processes, and improve current production processes to streamline efficiency. You will also train new operators and technicians on best practices, conduct internal and external audits with the company and suppliers, and troubleshoot problems as they arise. The ideal candidate has excellent analytical skills, is comfortable working independently or within a team, and has strong attention to detail. Responsibilities Work with different departments to develop new products and processes Examine current manufacturing processes to see where improvements could be made Train and mentor new and existing employees on best manufacturing practices Troubleshoot problems with staff and suppliers Conduct audits internally and with suppliers to maintain high standards Qualifications Bachelors in Computer Science/Network Security or equivalent discipline Previous experience working in quality control desired Strong communication and organizational skills Excellent attention to detail Strong analytical skills