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Help Desk Technician -- JAIDC5721795
Compunnel Inc. 4.4
Technical support engineer job in Franklin, WI
Primary Duties & Responsibilities
Uses advanced knowledge of PC, mobile device, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support. Provides omni- channel technicalsupport (Home Office) in a fast paced, high-pressure environment while multi-tasking (e.g. two or more simultaneous users) and or reprioritizing efforts as needed.
Provide on-site, in-person support, five days a week at either the Franklin or Downtown campus.
Back up the TSC AV team on an as needed basis
Performs advanced level client experience consultation. Deep issue analysis when challenged at First Level, use of advanced knowledge and software tools to assist in developing solutions and tests fixes to resolve first touch whenever possible. Resolves escalations from Level 1 support where needed.
Provides Home Office subject matter expertise to less experienced staff both in person and/or on-line. Expands knowledge and experience by gaining additional subject expertise and demonstrated proficiency in some of the following areas:
Training - Perform technical mentoring, training and consultation to individuals or users.
Project Consultation - Represent the Technology Service Center on project efforts to help drive a successful implementation, client and support experience.
Help kick-off meetings, setup AV equipment in the spaces TSC AV is responsible to support.
Stays up to date on changing business needs and interacts with project and support (N-tier) teams to coordinate/trouble-shoot support for rollouts, deployments and implementations. Remains closely connected with our internal team, and Home Office clients via an Omni channel support environment.
Contributes to process/service improvement ideas to enhance the client experience, partnering with more experienced team members for guidance where needed.
Resolves issues while exciting and level setting clients about the technology environment.
Knowledge, Skills, Abilities
High School degree.
Minimum of 2 years of technical Help Desk experience or in-person technicalsupport.
Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
Demonstrates strong customer service skills that translate both inside and externally, verbally and in writing at all levels in a succinct yet understandable fashion based on audience. Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing technology environment.
Demonstrated analytical and problem-solving abilities including sound judgment/decision-making skills.
High degree of initiative and motivation including willingness to seize opportunities to identify, help drive and implement process/service improvement and innovation.
Keen attention to detail including proficiency in clear and understandable ticket documentation.
Ability to diffuse/resolve escalations, resolve complex issues, help train and coach others.
$58k-77k yearly est. 2d ago
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Divisional Support Specialist
Regal Ware 4.1
Technical support engineer job in Milwaukee, WI
Regal Ware is a fourth generation led, family-owned company based in the US Midwest for over 100 years. We produce and sell the best cookware products in the business and we're always looking for what's next in the kitchen. We believe the kitchen (and the family table) make up the hub of the home, where everyone belongs.
We are all working together to:
Support our divisions - when they grow, we grow
Positively impact the lives of over 1,000,000+ people each year with our innovative and entrepreneurial mindset
Create an environment where all employees can do their best work
You will love it here if you believe in the following:
Everybody matters
Do the right thing
We are in this together
Passion for our customers
If this sounds like the company for you, your seat at our Regal Ware family table awaits.
Your seat at the table: Divisional Support Specialist
You will love this seat if you get, want, and have the capacity to:
Administrative & Operational Support
Provide day-to-day administrative support to divisional leadership and team members, including scheduling, correspondence, and meeting coordination.
Prepare and manage reports, presentations, and documentation to support divisional operations and leadership meetings.
Maintain accurate filing systems, records, and databases in compliance with company policies.
Coordinate logistics for divisional activities, events, and internal initiatives.
Divisional Communication & Coordination
Serve as a central point of contact for internal and external stakeholders related to divisional activities.
Facilitate effective communication between the division and corporate departments such as Finance, HR, IT, and Supply Chain.
Support communication of policies, updates, and initiatives to divisional team members to ensure alignment and understanding.
Data Management & Reporting
Collect, analyze, and maintain divisional data for performance tracking and reporting purposes.
Prepare dashboards, summaries, and reports that provide insight into key performance indicators (KPIs) and operational trends.
Ensure accuracy, consistency, and timeliness of data used for business reviews and leadership reporting.
Financial & Procurement Support
Assist in budget tracking, purchase requisitions, and invoice processing in coordination with Finance and Procurement.
Monitor divisional spending to ensure compliance with approved budgets and financial policies.
Support vendor and contract documentation management, ensuring timely processing and record accuracy.
This seat reports to: Iconic Kitchen Brands, President
Our company believes leaders are critical to the success of each individual. Because of this, you will have a leader who:
Works with a sense of urgency and aligned purpose
Has a passion for our customers and a focus on end consumers
Is a servant leader who is collaborative and approachable
Has strong ethics and integrity
Is courageous and inspirational
There are so many benefits to being a part of the Regal Ware Team! Our benefits package is built with you and your family in mind - and that starts with the things that are most important to you - your health, your lifestyle, and your future. Learn more at **********************************
*Regal Ware is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Requirements
We need this seat to have:
Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
3-5 years of experience in administrative, operational, or business support roles.
Experience supporting a division, department, or business unit in a corporate environment is strongly preferred.
Strong organizational and multitasking skills with high attention to detail.
Excellent written and verbal communication abilities.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and collaboration tools (Teams, SharePoint, etc.).
Strong analytical and problem-solving skills with a proactive, service-oriented mindset.
Ability to handle sensitive information with discretion and professionalism.
Collaborative team player capable of working across departments.
$32k-43k yearly est. 5d ago
Information Technology Field Technician
Hcltech
Technical support engineer job in Milwaukee, WI
Minimum Experience 3+ Years of Field Services/SupportTechnician
As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.
As an Onsite SupportTechnician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
FSO Telecom task:
Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team
Desired Qualifications:
BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience
One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or cluster
Provide assistance for network relates issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
$36k-63k yearly est. 2d ago
End User Support Specialist
Teceze
Technical support engineer job in Menomonee Falls, WI
Job Title: EUC Talent Required (L2/L3 Support)
Job Type: Onsite
Job Mode: Full Time
Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications.
Key Responsibilities
Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications.
Provide end-user and system support across Syncreon, CLI, and other plant locations.
Deliver onsite support for network changes, hardware installations, and system upgrades.
Support and maintain the SCCM environment and assist with Microsoft Intune configurations.
Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations.
Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns.
Configure, manage, and troubleshoot printers, scanners, and peripheral devices.
Provide L2/L3 support for:
Windows and mac OS operating systems
End-user devices
Core infrastructure services
Participate in plant leadership meetings and weekly change management calls.
Support patching and upgrade activities in line with organizational standards.
Adhere to defined operational standards, SLAs, processes, and service objectives.
Maintain accurate documentation for service desk procedures and end-user processes.
Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner.
Coordinate with onsite hardware and service vendors for issue resolution and installations.
Required Skills & Qualifications
Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3).
Hands-on experience with Windows OS, mac OS, SCCM, and Intune.
Exposure to manufacturing or plant IT environments is highly preferred.
Knowledge of network troubleshooting, patch management, and security remediation.
Experience managing hardware assets, printers, and scanners.
Excellent communication, coordination, and documentation skills.
Ability to work independently in an onsite plant environment.
Preferred Experience
Prior experience supporting shop floor systems in automotive or manufacturing plants.
Familiarity with ITIL processes, incident management, and change management.
Experience working with multiple plant locations and stakeholders.
$36k-63k yearly est. 3d ago
Sr. Field Tech - Power Systems Tech II, III, or IV
Resa Power 4.0
Technical support engineer job in Elm Grove, WI
Sr. Field Tech, Power Systems Technicians, or NETA Technicians are expected to perform service, test and maintain various types of power transmission and distribution equipment.
An ideal candidate will be experienced in many of the following skills:
Inspect, test, troubleshoot, perform start-up and collect data of low, medium and/ or high voltage (to 765kV) electrical systems.
Switchgear and circuit breaker testing
Inspection, maintenance, testing and/or repair of transformers, and all related equipment - 45 KVA to 1,120 MVA
Filling and working with SF6 filled GCBs and gas insulated switchgear
Testing and inspecting low and medium voltage cable installations
Operating high voltage test equipment including Doble M4000 series test sets
Commissioning, troubleshooting, and repair services on controls and transfer schemes
Note: All work and decisions shall be conducted in strict compliance of all regulatory laws.
Other duties as assigned by project leader
Required Experience and Qualifications for a Field Tech:
High School diploma/GED and minimum 1 year of experience in a related field.
Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 765kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
Must be able to work safely and adhere to all electrical safety procedures.
Good theoretical understanding of electricity and a good aptitude for problem solving.
Effectively communicate verbally and in writing with customers and peers.
Dependable and responsible with good judgment and organizational skills.
Good customer service, time management and follow-up skills.
Work effectively with customers, peers and management to resolve client issues.
Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Power Systems Tech II:
High School diploma/GED and minimum 2 years of experience in a related field.
NETA Level II Certification.
Power Systems Tech II performs testing and service work while generally requiring direct supervision. The individual has sufficient knowledge and experience to be qualified for assuring the safety of him/herself. Safety knowledge includes an understanding of lockout/tagout procedures and requirements, arc-flash and shock hazard analyses, and other facets of hazardous electrical energy control procedures.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
Must be able to work safely and adhere to all electrical safety procedures.
Good theoretical understanding of electricity and a good aptitude for problem solving.
Effectively communicate verbally and in writing with customers and peers.
Dependable and responsible with good judgment and organizational skills.
Good customer service, time management and follow-up skills.
Work effectively with customers, peers and management to resolve client issues.
Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Power Systems Tech III:
High School diploma/GED and minimum 5 years of experience in a related field.
NETA Level III Certification.
Power Systems Tech III performs testing and service work and can mentor, lead level I and level II Techs as directed by Supervisor/Manager. This position is responsible for performance and management of routine and moderately complex tasks and projects, record keeping, evaluation of test data, and responsibility for the safety of others. This position is qualified to provide guidance and can perform electrical power switching.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
Must be able to work safely and adhere to all electrical safety procedures.
Good theoretical understanding of electricity and a good aptitude for problem solving.
Effectively communicate verbally and in writing with customers and peers.
Dependable and responsible with good judgment and organizational skills.
Good customer service, time management and follow-up skills.
Work effectively with customers, peers and management to resolve client issues.
Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Power Systems Tech IV:
Associate degree in related field or equivalent experience and minimum 5 years of experience or 10 years of related experience.
NETA Level IV Certification.
Power Systems Tech IV performs testing and service work and can mentor, lead level I and level II and level III Techs as directed by Supervisor/Manager. This position is responsible for performance and management of routine and moderately complex tasks and projects, record keeping, evaluation of test data, and responsibility for the safety of others. This position is qualified to provide guidance and can perform electrical power switching. Position, as directed, supervises large projects and multiple crews and can work independently. Individual performs complex investigations, tests, and evaluations, and prepares written reports as needed.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
Must be able to work safely and adhere to all electrical safety procedures.
Good theoretical understanding of electricity and a good aptitude for problem solving.
Effectively communicate verbally and in writing with customers and peers.
Dependable and responsible with good judgment and organizational skills.
Good customer service, time management and follow-up skills.
Work effectively with customers, peers and management to resolve client issues.
Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Sr. Field Tech:
* High School diploma/GED or equivalent experience and 5 years of experience in a related field.
Knowledge of the National Electrical Code and various industry standards, such as NETA, OSHA, IEEE and NFPA.
Strong background and experience in most types of high voltage equipment through the 230 kV class.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program)
Complete projects consistently on budget and at a reasonable contribution.
Ability to complete on-site job reports.
Who we are!
RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!
Our Mission
Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle.
Our Vision
To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.
Core Cultural Competencies
We do it right
We pride ourselves on our integrity and expertise. We don't cut corners.
You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
You conduct yourself professionally, ethically, and honestly.
You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
You are on time and preplan time off.
You produce a quality product.
We are customer driven
Our number one concern is our customer and our long-term relationships with them prove our dedication.
You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.
We focus on growth
We are dedicated to growing the company and our employees.
You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
You seek out new assignments and assume additional duties.
You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).
We solve problems
Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
You efficiently and thoroughly complete assignments.
You perform work assignments independently.
You propose new ideas and find better ways of doing things.
We get it done
We are efficient, reliable and no nonsense. We work hard, but we also play hard.
You follow through on commitments in a timely way.
You produce easily understandable and accurate reports that meet customer and/or Company expectations.
You actively listen. You seek advice and help as appropriate.
You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).
We build strong relationships
Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
You collaborate to create the best solutions for each other and our customers.
You build strong relationships within the team, across RESA departments and locations and with customers and vendors.
Additional Information:
Job: Full-Time
Location: Nationwide - US
Travel: 75-80% travel.
Compensation: Pay range for a Field Tech/Power Systems Tech I to a level IV range from $30 to $65 (depending on skillset, certification, and experience) per hour and eligible for overtime. Daily meal and incidentals per diem available when traveling for overnight work.
Benefits: Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, Employee Ownership Plan, matching 401k, and paid time off.
Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.
Physical Demands: Lifting a maximum of 50lbs on a daily, crawling, climbing, standing for long periods of time, and working in non-ideal conditions.
RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
$32k-42k yearly est. 8d ago
Systems Engineer - Medical Devices
Global Connect Technologies 4.4
Technical support engineer job in Milwaukee, WI
Job Title: System Engineer - Medical Devices
Employment Type: Full-Time
About the Role:
We are seeking a talented System Engineer to support the design, integration, and lifecycle management of medical devices and healthcare technology solutions. This role involves working closely with cross-functional teams to ensure safety, reliability, regulatory compliance, and high-quality product performance.
Key Responsibilities
Lead system-level requirements definition, decomposition, and traceability.
Develop system architecture, interfaces, and integration plans across hardware, software, and electronics.
Support risk management activities (FMEA, hazard analysis, usability, cybersecurity).
Coordinate verification/validation activities and support test execution.
Analyze defects and drive root-cause investigation and resolution.
Ensure compliance with medical regulations and standards (e.g., ISO 13485, IEC 60601, ISO 14971).
Prepare design documentation, technical reports, and support design reviews.
Collaborate with R&D, Quality, Manufacturing, and Regulatory teams throughout the product lifecycle.
Qualifications
Bachelor's degree in Electrical, Biomedical, Systems, or related engineering field (Master's preferred).
3 years of experience as a Systems or Product Engineer, ideally in the medical device or healthcare domain.
Experience with systems engineering tools (e.g., DOORS, Jama, Polarion).
Strong understanding of requirements management, integration, and validation.
Working knowledge of regulatory frameworks (FDA, ISO, IEC).
Excellent problem-solving, communication, and collaboration skills.
$68k-95k yearly est. 3d ago
Peer Support Specialist
La Causa, Inc. 3.8
Technical support engineer job in Milwaukee, WI
La Causa Social Services is committed to empowering youth and young adults with complex mental health, developmental, and behavioral needs-as well as their families-through compassion, collaboration, and community-based support.
We are seeking a motivated and recovery-focused Certified Peer Specialist to join our Youth Coordinated Opportunities for Recovery & Empowerment (CORE) and Comprehensive Community Services (CCS) teams. In this role, you will use your own lived experience in recovery to inspire, guide, and support young people in achieving their personal goals and building a foundation for long-term wellness.
Why Join La Causa, Inc.?
Meaningful work that supports youth and families on their path to recovery
Collaboration with experienced and compassionate professionals
Opportunities for professional development and career advancement
Comprehensive benefits and paid leave-including a day off for your birthday!
Your Role:
As a Certified Peer Specialist, you will provide one-on-one support to youth and families engaged in recovery services. You will empower youth to identify their strengths, build coping skills, and access the community resources they need to thrive-all while fostering trust, self-advocacy, and independence.
What You'll Do:
Facilitate Individual Support - Engage youth in setting and achieving their recovery goals through strength-based, trauma-informed approaches.
Provide Community Connection - Link youth and families to community resources, supports, and networks that enhance recovery and independence.
Assist in Crisis Management - Support individuals in developing effective strategies to manage challenges and crises.
Promote Team Collaboration - Partner with clinicians, care coordinators, and families to support the youth's care plan and progress.
Empower Youth and Families - Encourage skill-building, problem-solving, and self-direction.
Ensure Compliance - Follow all agency, legal, and contractual requirements, including timely documentation and reporting.
Build Relationships - Maintain open communication and positive connections with youth, families, and team members.
Mandated Reporting - Carry out duties as a mandated reporter in alignment with laws and organizational policies.
Professional Development - Attend meetings, training, and supervision to continue learning and improving skills.
Be a Team Player - Collaborate with team members to ensure coordinated, high-quality services.
What We're Looking For:
Bachelor's degree in social work or a related field (Required)
Master's degree in social work or related field (Highly Preferred)
Valid Wisconsin Peer Specialist Certification, or ability to obtain certification within 12 months of hire
At least one (1) year of experience providing community-based support
Strong cultural competency and interpersonal skills
Bilingual (Spanish and English), spoken and written (Preferred)
Excellent verbal, written, and documentation skills
Strong critical thinking and organizational abilities; able to manage multiple priorities
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work flexible hours, including evenings and weekends, as program needs dictate
Must successfully complete and pass all background checks, including an annual influenza vaccination
Transportation, valid Wisconsin driver's license, state minimum auto insurance, and must meet La Causa, Inc. driving standards
Skills & Competencies:
Strong cultural competency and interpersonal relationship skills.
Excellent written and verbal communication abilities across diverse audiences.
Critical thinking and problem-solving skills with sound judgment.
Highly organized with the ability to manage multiple priorities.
Proficient in Microsoft Office Suite.
Reliable transportation, valid Wisconsin driver's license, state minimum auto insurance, and ability to meet La Causa, Inc. driving standards.
Must successfully complete and pass all required background checks, including an annual influenza vaccination.
Flexible schedule availability, including evenings and weekends as needed
Work Environment:
Work takes place in both community and office settings (local travel required)
Flexible hours may include evenings or weekends
Regularly required to drive, stand, sit, reach, stoop, bend, and walk
Frequent talking, hearing, and seeing required, finger dexterity necessary
Infrequent lifting (such as files) may occur
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
About La Causa, Inc.:
La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee.
You can learn more about La Causa at
*****************************
Join Our Team-Apply Today!
Be part of something bigger. Join Familia La Causa and help us empower youth and families as a Certified Peer Specialist CORE/CCS-Youth Apply now and take the next step in your career!
$33k-41k yearly est. 4d ago
Technical Support Specialist, IT
Northwestern University 4.6
Technical support engineer job in Evanston, IL
Department: Alumni Relations & Development Salary/Grade: NEX/15 Target hiring range for this position will be between $27.50 - $30.65 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
Job Summary:
The TechnicalSupport Specialist delivers expert support for workplace endpoint technologies, ensuring reliable performance and a seamless user experience. This role is responsible for installing, configuring, and maintaining hardware and software systems, while diagnosing and resolving technical issues using advanced troubleshooting techniques and diagnostic tools. The specialist partners with peers and end users to coordinate routine projects, optimize workflows, and uphold service excellence. Additionally, this position enforces policies, procedures, and standards to align with organizational goals and industry best practices, contributing to a secure and efficient IT environment.
Description of workplace endpoint technology: 300+ laptops, desktops, and tablets with a mix of Windows and mac OS operating systems. Peripherals and conference room equipment to support 285 staff. Training room equipment including laptops, projectors, cameras, and audio equipment.
Please note: Hybrid schedule with required onsite days.
Specific Responsibilities:
Strategic Planning
* Assists in the creation of workplace endpoint technology initiatives.
Administration
* Recommends modification of practices and procedures to increase effectiveness or efficiency.
* Collaborate with users to implement projects that leverage IT systems and tools.
* Authors Scopes of Work for small projects.
* Creates and maintains user documentation
Development
* Installs, repairs, and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
* Performs such tasks as imaging devices, replacing hardware components, deploying new equipment, and participating in team projects.
* Performs routine preventive maintenance tasks in accordance with established practices.
Performance
* Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices
Miscellaneous
Performs other duties as assigned.
Minimum Qualifications:
* Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
* 2 years IT, CS user support or other relevant experience required.
* Familiarity with enterprise collaboration tools (e.g., Microsoft 365, Zoom).
Infrastructure
* Adobe Creative Cloud Suite
* information security
* Mac OS X Operating System
* Microsoft Exchange
* Microsoft 365
* Microsoft SharePoint
* Zoom
* Storage hardware
* Windows Operating System
Analytical
* critical thinking
* decision making
* judgment
* problem solving
* Troubleshooting
Project
* collaboration and teamwork
* functional documentation
* organizational skills
* planning
Minimum Competencies: (Skills, knowledge, and abilities.)
* Proven expertise in hardware and software diagnostics and troubleshooting
* Excellent customer service and communication skills for technical and non-technical audiences.
* Ability to work autonomously while thriving in collaborative team environments
* Strong written and verbal communication skills for clear and professional interactions
* Effective time management with adaptability to shifting priorities
* Attention to detail ensuring accuracy and quality in all deliverables
* Adaptability and willingness to learn new technologies.
Preferred Qualifications:
* Relevant certifications (CompTIA A+, Network+, Microsoft, Apple)
* Prior experience in a technicalsupport or IT service environment.
Preferred Competencies: (Skills, knowledge, and abilities)
* Advanced proficiency in hardware and software troubleshooting across diverse platforms
* Experience delivering exceptional customer support in high-volume or complex environments
* Demonstrated ability to lead initiatives or mentor team members while fostering collaboration
* Strong technical documentation skills and ability to communicate complex concepts clearly
* Proven track record of managing multiple priorities under tight deadlines with flexibility
* Commitment to quality assurance with a focus on process improvement and accuracy
Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more.
Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more.
Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more.
Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.
$27.5-30.7 hourly 11d ago
Precision Technical Support Specialist - Construction
CNH Industrial 4.7
Technical support engineer job in Racine, WI
Job Location: New Holland - Pennsylvania - United States, Racine - Wisconsin - United States, Scottsdale - Arizona - United States, Wichita - Kansas - United States Job Family for Posting: Technical Training Apply now * Apply Now * Start applying with LinkedIn
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About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Precision TechnicalSupport Specialist for Construction Equipment is a team member within the TechnicalSupport-Construction team. Team members have three primary roles:
* Provide expert technical advice to dealership service department personnel and Field Service team members,
* Provide input to improve reliability and serviceability of CNH Construction products, and
* Provide input to improve service information and technical training content based on experience with troubleshooting the product(s).
Key Responsibilities
Job duties include:
* Answering technical questions from CNH dealers or from CNH Field Service team members using personal knowledge, experience, and available reference sources, including Engineering.
* Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer.
* Striving to maximize customer uptime by providing the complete, correct response on first interaction.
* Documenting all technical questions and data into a contact management system for future reference by other TechnicalSupport Specialists, Quality, and Engineering.
* Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information.
* Maintaining relationships with Engineering, Quality, Technical Training, and TechnicalSupport employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment.
* Becoming a "product expert" on CNH-CE Precision, Digital, & Machine Control products.
Experience Required
* Associate's Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience
* Technical experience relating to diagnostics of mobile mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems.
* Experience working with Construction precision/machine control solutions
* Desire to support dealership and customer operations.
* Excellent written and oral communication skills.
* Excellent time management skills.
Preferred Qualifications
The preferred candidate will have:
* Experience with remote support.
* Experience with dealership service department activities.
* A working knowledge of construction products and applications.
* 3+ years direct experience installing or supporting Construction Machine Control solutions or brands: Leica, TopCon, Hemisphere, Trimble, or others.
Pay Transparency
The annual salary for this role is USD $72,750.00 - $111,550.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
* Flexible work arrangements
* Savings & Retirement benefits
* Tuition reimbursement
* Parental leave
* Adoption assistance
* Fertility & Family building support
* Employee Assistance Programs
* Charitable contribution matching and Volunteer Time Off
Click here to learn more about our benefits offerings! (US only)
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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$72.8k-111.6k yearly 37d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Technical support engineer job in Racine, WI
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$35k-61k yearly est. 8d ago
Technical Support Specialist, Senior
Sentinel 3.8
Technical support engineer job in Deerfield, IL
Responsibilities
We are looking for a proactive and technically skilled Senior TechnicalSupport Specialist to join our IT Infrastructure team. This role is critical in supporting and optimizing enterprise collaboration and conferencing technologies, with a strong focus on Microsoft Teams, Cisco conferencing systems, and advanced AV solutions such as Crestron and Polycom Studio series. The ideal candidate will combine technical expertise with exceptional communication skills to deliver seamless support, including executive-level assistance.
This is a contract to hire position located onsite in Deerfield, IL.
Qualifications
2+ years of experience in IT infrastructure or technicalsupport roles.
Strong hands-on expertise with Microsoft Teams (Teams Rooms, telephony).
Proficient in Cisco conferencing systems (Webex, SIP/H.323 endpoints).
Experience with Crestron AV control systems and Polycom Studio X50.
Familiarity with AV over IP, HDMI/HDBaseT, and signal flow for video/audio.
Working knowledge of Microsoft 365 administration.
Excellent troubleshooting skills and ability to communicate technical concepts clearly.
Proven ability to work independently and collaboratively in fast-paced environments.
Experience supporting executive-level users with professionalism and responsiveness.
Strong written and verbal communication skills.
The candidate must have a car, as this position requires travel between locations
A valid driver's license and proof of vehicle insurance will be required
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
Preferred:
Certifications in Microsoft Teams, Cisco Collaboration, or Crestron programming.
Experience with Zoom CRC or similar conferencing connectors.
Familiarity with ITIL practices and service management tools (e.g., ServiceNow).
Experience supporting hybrid work environments and remote collaboration technologies.
We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Range:
$40-$45 per hour
What you get:
We offer weekly competitive pay, medical, dental, vision, 401K and more.
Overview
MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at *************************
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact ************************.
The “Know Your Rights” Poster is available here
********************************************************************************************
Sentinel EEO Policy Statement is available here.
****************************************
JFNDNP
$40-45 hourly Auto-Apply 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Racine, WI
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$50k-69k yearly est. 20d ago
Technical Support Specialist
CSA Global LLC 4.3
Technical support engineer job in North Chicago, IL
Job DescriptionDescription:
Client Solution Architects (CSA) is currently seeking a TechnicalSupport Specialist to support a program at Great Lakes, IL.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent upon award.
How Role will make an impact:
Technical Proficiency:
Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification Service desk best practices
Customer service and communication skills
Technical training development and delivery Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Requirements:
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
What Sets you apart:
IAT II Certification: CCNA, Security+, CND, OR SSCP
$34k-61k yearly est. 28d ago
IT Helpdesk Technician - Level 1
Horizon Retail Construction 3.6
Technical support engineer job in Sturtevant, WI
Job Description
Horizon Retail Construction is a nationally recognized general contractor specializing in tenant improvement. We are currently seeking an IT Helpdesk Technician- L1 to join the team at our corporate headquarters. Headquartered in Sturtevant, Wisconsin, we take pride in delivering quality projects, building strong relationships, and fostering a collaborative team culture.
Key Responsibilities:
Responsible for maintaining help desk tickets
Set-up and deploy equipment to new office and field employees
Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
Identify hardware and software technical issues and malfunctions
Provide training to end users as well as create and maintain training manuals
Perform physical inventory, minor hardware repair, equipment delivery, and testing
Assist with IT projects and business initiatives
Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
Basic server access to create/modify/terminate user accounts, phone management, etc.
Summary of Qualifications:
Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
Ability to work in a team environment to meet critical deadlines
Experience with Apple devices such as iPhones and iPads
Previous customer service experience
Preferred Skills:
Experience with Ticket and Asset Management software (e.g., Lansweeper)
Someone who has good written, oral, listening skills and customer service
Power Automate Experience
What We Offer:
Horizon offers a collaborative work environment with a strong focus on team culture and professional growth. Our comprehensive benefits package includes:
Medical, dental, vision, and life insurance
Paid time off and paid holidays
Flexible spending account (FSA)
401(k) with company match
Career development opportunities
Ready to build your future with us? Apply today and become a part of the Horizon team.
Job Posted by ApplicantPro
$49k-62k yearly est. 8d ago
Help Desk Support Services Manager - Information Technology (IT)
UMOS
Technical support engineer job in Milwaukee, WI
Earn up to $3,000 in incentive pay during your first year of employment!
Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.
Benefits:
To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:
Paid time off that will increase over your years of service
15 paid holidays annually
A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
A variety of support services to promote well-being through the employee assistance program
Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation.
Helpdesk Support Services Manager Job Compensation:
$81,059.78 to $101,324.72 Salary Exempt Per Year (Depending on Experience).
Helpdesk Support Services Manager Job Responsibilities:
ââSupervisory/Administrative
1. Lead a multi-location team of 5+ Helpdesk Support Specialists supporting users across 50+ locations nation-wide.
2. Provide ongoing performance, feedback and coaching to Helpdesk team members via coaching and recurring team and 1:1 meetings.
3. Lead projects focused on continuously improving Corporate IT services.
4. Recommend and implement process improvements, guide team on required process documentation and related metrics.
5. Create standards for process documentation.
6. Stay current on emerging service desk trends and best practices to ensure that the service desk is constantly developing a proactive service model.
7. Develop and maintain positive relationships with teams across the organization.
8. Prepares written and electronic reports, correspondence, and other documents as needed.
9. Obtain feedback from internal customers to ensure operational effectiveness goals are being maintained.
10. Strives to maintain a high level of technical knowledge through interactions with other IT personnel, vendors, technical resources, and training.
11. Attends meetings, conferences, and other workshops as assigned
â âEnd User Support
12. Work hands-on with the Help Desk team, serving as an escalation point for complex issues and guiding the team in identifying effective solutions. Leverages experience and collaborate with department peers, department leadership, vendors, and other resources as needed to resolve complex problems. Applies knowledge to analyze trends, determine root causes, and address recurring incidents.
13. Utilize corporate reporting system to ensure quality of service delivery of calls, ticket documentation, and output of Helpdesk processes.
14. Direct and lead by example, ensuring the team follows established Helpdesk policies, practices, and procedures. Ensures team members thoroughly record and track issues from outset to their resolution, while maintaining communication with the requestor(s) as necessary.
15. Maintains awareness of overall network and systems availability.
16. Ensures cyber safety protocols and procedures are followed. Reports potentially risky/unsafe conditions or behavior.
17. Guide the Helpdesk Team to independently research, troubleshoot, and resolve trouble tickets to maintain a healthy ticket age.
18. Works with team members to ensure appropriate and timely escalation occurs on issues as needed for timely resolution, ensuring SLAs are met.
19. Analyzes end user's needs to provide recommendations related to most appropriate and efficient use of technology required to accomplish user's tasks.
20. Provides input and recommendations on technological changes based on observations of user and organizational needs.
21. Recommends long-term solutions based on applied knowledge of computer software, hardware, and procedures; incident research; collaboration with peers/team members to recommend long-term solutions.
22. Reviews and revises technical and user documentation, processes, and procedures.
23. Assists with infrastructure backup and restore procedures according to provided instructions and IT business practices.
24. Maintains confidentiality of network users, data, lists, rights, and permissions.
â âAsset Management and Support
25. Responsible for lifecycle management of user-based computing hardware and peripherals.
26. Facilitates repair/replacement/maintenance and updates of equipment and software.
27. Oversees and assists team with the installation of software, computer systems, and peripheral equipment.
28. Ensures use of technology hardware, software, and cloud services are used and configured following appropriate organization and cyber safety practices.
29. Assists with software and hardware testing to evaluate ease of use and effectiveness for user needs.
Helpdesk Support Services Manager Job Qualifications:
1. Bachelor's degree in information technology, Computer Science preferred, business or leadership related degree would be accepted.
2. Minimum of five years of progressive, relevant leadership experience supporting end-users with at least three years recent experience supervising and leading a multi-location team.
3. Minimum of five years delivering user system support such as: Microsoft Windows 10/11, Microsoft Active Directory, Microsoft Entra ID, Microsoft Intune, Office 2019/365, audio & video conferencing technologies/platforms or other similar systems.
4. Minimum of three years of experience leading technical projects from start to finish.
5. Knowledge of company supported software and user hardware including desktops, notebooks, iOS tablets/phones, and peripherals.
6. Working knowledge of IP based enterprise networks or willingness to obtain education/certifications.
7. Industry recognized IT Support Certifications a plus
8. Excellent communication and organizational skills with ability to tailor support for all members of the organization with variable technical knowledge.
9. Able to work with confidential information. Demonstrated ability, through experience or education, to work independently and in a team environment, to analyze and understand detailed information.
10. Bilingual (Spanish) a plus.
11. Must have and maintain valid state issued driver's license and reliable insured transportation for travel to and from remote UMOS locations as needed.
Work Environment, Physical, and Sensory Demands:
The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions.
Physical Demands:
ââRequires manual dexterity necessary to operate computer keyboard and to install system hardware.
âEmployee is frequently required to stand, walk, sit, bend.
âOccasionally required to lift and/or move up to 20 lbs.
âOccasionally required to lift and/or move over 20 lbs. with assistance.
âOccasionally required to drive.
âFrequently exposed to moderate temperature generally encountered in a controlled temperature environment.
âNoise level in this work is usually quiet to moderate.
ââ
Tools & Equipment Used:
ââiPad, iPhone, laptop/desktop computer,
âProjectors, multi-functional scan/fax/copy machine.
âUse first aid equipment, fire extinguisher.
âUsage varies by position.
ââ
Additional Eligibility Requirements:
Employment with UMOS is contingent upon the successful completion of a criminal background check prior to starting.
UMOS isâ¯an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employmentâ¯without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
â¯
$81.1k-101.3k yearly 10d ago
Technical Support Engineer
Gehc
Technical support engineer job in Waukesha, WI
SummaryThe TechnicalSupportEngineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technicalsupport and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.Job Description
Key Responsibilities
Advanced TechnicalSupport & Incident Management
Provide remote advanced technicalsupport for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft).
Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes.
Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair).
Escalations, Quality & Productivity
Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership.
Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support.
Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth.
Knowledge Management & Tools
Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs.
Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness.
Maintain up-to-date knowledge of GEHC Software products, service expertise, and diagnostic tools to sustain “expert” advisory status.
Cross-Functional Collaboration & New Product Support
Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution.
Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality.
Training & Mentorship
Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for GEHC Software training.
Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support.
Documentation & Workflow
Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records).
Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times.
Customer-Centric Support
Provide 24x7x365 support in a fast-paced environment to ensure customer satisfaction and timely resolution of issues.
Willingness to:
Submit to a background investigation, including verification of past employment, criminal history, and educational background.
Take a drug test.
Be legally authorized to work in the United States without restriction.
Work overtime, on-call, weekends, and holidays as required.
Complete vendor credentialing as required.
Qualifications
Minimum: 5 year as TSE I or
TSE I requires a minimum of 5 years engineering experience as FE II and/or FE III, or equivalent external experience.
Proven expertise in repair and maintenance of GEHC Software and customer hardware.
Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning.
Technical Skills
Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remote support platforms).
Strong working knowledge of:
Networking concepts and protocols
AWS
Citrix, Microsoft ecosystems
Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring
HL7 and legacy product integrations (as applicable)
Core Competencies
Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues.
Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams.
Leadership in change management, quality improvement, and productivity initiatives.
Customer-obsessed mindset with a track record of reducing cycle times and improving TTR.
Strong ability to manage both scheduled and ad-hoc competing priorities
Strong ability to pivot and manage multiple concurrent situations
Proven ability to self-direct and maintain high productivity while adhering to group standards
Work Conditions
Remote support position from employee's home office with an adequate work environment for professional customer interactions.
Participation in on-call rotations to facilitate 24x7x365 customer support.
Fast paced professional environment as part of customer focused critical care support center.
Optional
Education: Bachelor's degree in IT engineering or related field preferred.
Certifications: Networking, cloud, or vendor-specific certifications.
#LI-PA1
#LI-Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
$108k-162k yearly Auto-Apply 8d ago
Resident Technology Support Analyst
Parasol Alliance
Technical support engineer job in Muskego, WI
Do you enjoy working or spending time with the senior population? We are seeking a creative and upbeat individual to engage and empower seniors through technology in our client's senior living communities in the Muskego, WI area. If you are compassionate, patient, and have a “can-do” attitude all while smiling as you multi-task and prioritize your day, please read below! We hope you will consider working with a great team who provides IT support for people over the age of 55!
The Resident Technology Support Analyst will provide technology support for the residents that live in our client's communities. This is a part time position with flexible hours! You will have the opportunity to make your own schedule within the support availability times. This position has the potential to grow into a management position and/or full time as the program grows.
Position Mission
The Resident Technology Support Analyst will be responsible for providing technology support for resident that live in our client's community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting.
Requirements
Must be upbeat, outgoing and have a cheerful disposition
Experience working or volunteering in a senior living setting a plus
Ability to build and maintain relationships with residents, their families and the community staff
Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis
Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones
The position is largely self motivated and self structured. The right candidate will be driven to be challenged and to succeed
Management experience is a plus
Responsibilities
Intake of resident support requests
Schedule onsite appointments for technicalsupport
Onsite support of resident hardware and software
Create and lead group classes on different consumer technology
Phone and email support for initial incoming tickets
Ticket resolution as per the client service level agreement
Detailed documentation within service tickets on issue steps and resolution
Excellent customer service on the phone, via email and in person
Company Culture
Our Values:
Teamwork
Accountability
Communication
Empathy
Leadership
Expertise
If you want to work for a values driven, high performance company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance into not only the clients of Parasol but the formation of Parasol itself. We are a virtual company that offers work from home, responsible time off and bonus opportunities.
$35k-61k yearly est. 18d ago
Electrician Technical Support Specialist
AP Electric & Generators LLC 3.3
Technical support engineer job in Pleasant Prairie, WI
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Health insurance
Paid time off
Training & development
About AP Electric & Generators AP Electric & Generators is a leading provider of standby and backup power solutions nationwide. For over 28 years, weve helped homeowners and businesses stay powered and protected with reliable generator systems. Our team is passionate about great service, expert advice, and keeping our customers confident when the power goes out.
Position Overview
Were looking for an Electrician to join our Customer Support Call Center team.
This unique role blends technical expertise with exceptional customer service helping customers diagnose generator issues, coordinate service, and provide expert guidance over the phone or email.
If youre an experienced electrician who enjoys helping people and solving problems, this is a great opportunity to apply your skills in a professional, customer-facing environment.
What Youll Do
Answer inbound calls and emails from customers about generator operation, installation, or service.
Perform remote troubleshooting and technicalsupport for standby generator systems.
Schedule service appointments and coordinate with field technicians or service partners.
Log customer interactions, troubleshooting notes, and outcomes in our CRM system.
Guide customers through warranty claims, product registration, and preventive maintenance.
Educate customers on safe operation and upkeep of standby generators.
Support AP Electrics mission to provide fast, knowledgeable, and reliable customer care.
What Youll Bring
Active state electrician license (preferred but not required).
3+ years of experience working with standby or backup power systems.
Previous call center, help desk, or customer service experience preferred.
Strong communication skills both technical and customer-friendly.
Proficient with computers, email, and CRM systems.
Ability to stay calm, organized, and professional under pressure.
Bonus Points For
Experience with major generator brands: Generac, Kohler, Briggs & Stratton, or Cummins.
Background in residential or commercial electrical systems.
Bilingual (English/Spanish).
Why Join AP Electric
Competitive pay + annual performance bonus
Health insurance reimbursement
Paid time off and holidays
Training and career growth opportunities
Supportive, team-driven culture
Schedule
Full-time position (MondayFriday), no weekends
How to Apply
If youre a licensed electrician who enjoys helping customers and solving technical challenges, we want to hear from you!
Apply today and power your career with AP Electric & Generators.
$35k-67k yearly est. 25d ago
Technical Support Specialist
Badger Meter 4.4
Technical support engineer job in Milwaukee, WI
Badger Meter - Where Every Drop Counts and So Do You
At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.
Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.
When you join us, you'll find:
Purpose-driven work that makes a real difference in communities around the globe.
Career growth and development opportunities designed to help you achieve your potential.
A supportive, inclusive culture where collaboration and creativity thrive.
Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.
What You Will Contribute:
Job Description
The TechnicalSupport Specialist will troubleshoot complex issues, provide timely customer responses, and deliver best in class support for customers of SmartCover products. Additionally, TechnicalSupport Specialists need to speak directly with customers, as well as create written communication, requiring excellent written and verbal communication skills.
Job Duties:
Respond to customer inquiries for SmartCover products that relate to hardware and software questions in a friendly, professional manner, and log details of steps taken to resolve customer questions.
Work in a high‑volume technical call center environment, handling continuous customer inquiries via phone, chat, and email throughout the day while maintaining professionalism, calm, and a positive tone.
Collaborate with SmartCover field teams to troubleshoot the 11,000 SmartCover products serving our municipal and utility customers.
Work to bring systems back online; virtually removing and adjusting network components to resolve issues.
Escalate product issues/bugs to the appropriate functional area for further investigation.
Collaborate with functional areas within the company to resolve customer related questions with the highest degree of accuracy, effectiveness and promptness to ensure consistent technicalsupport to our customers.
Education and Experience:
Bachelor's degree in information technology or MIS preferred
3+ years of related experience in technical customer support role, supporting products and software via phone and email preferred
Qualifications:
Strong technical aptitude
Comp TIA A+ certification would be preferred
Intermediate skills in networking, OS, cellular communication standards and hardware required
Basic proficiency in Salesforce preferred
Basic Industrial Tech Support preferred
Basic experience with remote desktop applications preferred
Competitive Total Rewards at Badger Meter:
Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance - Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options
An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at *************************************************************
Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.
Privacy Statement
The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.
$35k-69k yearly est. Auto-Apply 2d ago
IT Help Desk
Source One Staffing 4.1
Technical support engineer job in Pleasant Prairie, WI
TempToFT
Provide Tier I support for Microsoft Windows enterprise environment Communicate with a variety of interdisciplinary teams & users, both technical & non-technical. Deploy, manage, and troubleshoot Windows desktop systems Installing and configuring software, hardware, and networks Respond to and resolve help desk requests Ability to prioritize and balance multiple tasks Occasional light scripting Document problems, steps taken and solutions Follow-through with minimal management oversight Follow all safety policies. Execution of activities as assigned. Responsibilities involving food safety, when required.
25.00 Qualifications
HS/GED
5+ Years
How much does a technical support engineer earn in Racine, WI?
The average technical support engineer in Racine, WI earns between $46,000 and $92,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.
Average technical support engineer salary in Racine, WI