Technical support specialist jobs in Bristol, VA - 44 jobs

USAntibiotics, the only U.S. manufacturer of Amoxicillin products, is part of the Jackson Healthcare family of companies. We're always looking to add new talent to our teams, and we value diverse professionals who have strong leadership skills, align with our culture, and are committed to excellence. POSITION SUMMARY: The Senior Technical Operations Validation Specialist is the subject matter expert (SME) for various types of technical responsibilities which are within the scope and oversight of the pharmaceutical quality unit, encompassing validation of processes, equipment, facilities, cleaning procedures, and computerized systems; commercial support, and research and development support as needed. Establishes that all computerized systems are functioning as intended and designed. Ensures that all written procedures and practices are in place for computerized systems and serves as primary support for QC and Technical Support laboratories for analytical method development, problem solving and validation in addition to leading equipment validation ROLES & RESPONSIBILITIES: Create validation protocols for processes, equipment (IQ, OQ, and PQ), cleaning procedures, facilities, and computerized systems. Serves as system administrator and technical SME responsible for ensuring systems are qualified and functioning as intended, process flow of tasks are well designed and efficient, and systems are compliant with regulatory and corporate standards for data integrity and purpose, thus ensuring adequate quality systems and respective written procedures and practices are in place for these computerized systems for the lifecycle, (e.g., change control, validation, coding standards, training, problem reporting, hardware, software and interface operations, system security, electronic records/electronic signatures, audit trail processes, data integrity, etc.). Primary technical support for QC laboratories for analytical method development, problem-solving, and validation in addition to leading equipment validation (IQ, OQ, and PQ). Configure and test software such as Quality Control Laboratory Information Management System (LIMS), Chromatography Data System (CDS) and other QC computerized systems, maximizing the potential functionality of such systems. Prepare and compile data to analyze test information to determine process or equipment operating efficiency or to diagnose malfunctions and write technical papers or reports or prepare standards and specifications for processes, facilities, products or tests. Studies chemical compounds and uses research to support the development of products or processes. Subject Matter Expert (SME) for supporting risk assessments for any product quality inquiries, calculations of formulation content, and/or supports the assessment of any potentially applicable emerging risks as may be identified within the pharmaceutical industry. Liaises with laboratory section managers and other QC personnel, IT and service providers to support questions, resolve problems and provide training as needed. Support technical documentation for CMC supplements, Annual Reports, Annual Product Reviews to assist Quality and Regulatory Affairs with maintaining product registrations as needed or requested. Assists with evaluation and implementation and validation of identified software for new applications or for replacement. Perform other ancillary data management tasks and support performance of any system interfaces as needed. Immediately notify lab personnel of any operational challenges or hardware/software system failures so laboratory personnel can take appropriate action. Set up/ modify product specifications, test methods, calculations per methods and perform test runs in LIMS and SAP as needed per the change control task lists (using appropriate environments for development, testing and production (when proven and approved). Recommends improvements, ideas or changes to methods and operations as appropriate for cGMP compliance, efficiency, cost and performance. Assists with technical writing, e.g., revision of analytical procedures, equipment related SOPs, and results summaries as required, content of drug product registrations, investigations, CAPAs, risk assessments, etc. Assists with and carries out other departmental duties as deemed appropriate by Manager to meet the goals, business objectives, and production plans. Keeps current with technical and professional literature and compendia, attending technical discussions, and training opportunities as applicable and beneficial. Encourages safety first in work practices via guidance from training sessions, chemical hygiene plan, Safety Data Sheets (SDSs), and other technical literature and resources. Perform statistical analysis of laboratory and process data to support Annual Product Reviews and Continued Process Verification programs. KNOWLEDGE, SKILLS, AND ABILITIES: Technical writing, including validation protocols, risk assessments, and SOPs in a FDA-regulated environment Problem solving skills Ability to perform independent research to provide scientific and technical justification for proposed procedures, processes, or products Data analysis skills, including statistical analysis of process and laboratory data for statistical process control and other applications Strong computer skills, including word processing, spreadsheets, and application software ACCOUNTABILITY: Scientific theory and analytical methodology and pharmaceutical laboratory practices for accuracy and reliability Excellent attention to detail and problem-solving skills. Ability to train well and communicate necessary principles and details to others. Appropriate interpersonal (team work) and leadership skills. Strong verbal communication skills and technical writing skills. Ability to recognize possible compliance, technical, or safety-related issues, prioritize and decide appropriate course of action. Ability to suggest appropriate corrective and/or preventive action(s) and execute implementation. Ability to work in a multi-disciplinary team environment and support objectives of the site organization. Demonstrated ability to make good decisions and function independently. COMPLEXITY: Must be knowledgeable of system configuration, operation and validation in order to assure identification of any system compliance issues and be able to respond and minimize system disruptions. Must have knowledge of analytical methodologies and instrumentation and laboratory operations in order to maintain effective computerized systems and problem-solving support to assure proper data treatment, calculations, input of acceptance criteria and other configuration, etc., in LIMS and CDS, etc., to ensure data integrity and the most efficient ways of working. Must be able to multitask and manage multiple projects per established priorities. Must be able to clearly communicate problems and/or objectives with Technical Support, consulting personnel and service providers. Advanced computer skills. SAP experience and related laboratory software experience preferred in addition to the ability to troubleshoot hardware and software configuration issues and to maximize potential of computerized systems. Must have recent relevant experience with regulatory expectations for appropriate data analysis and treatment and use of statistics and other tools for trending and root cause analysis and process improvement. Ability to assess product formulations for content and quality when any potential risk assessments may be indicated. REQUIRED KNOWLEDGE: Laboratory testing of pharmaceuticals Pharmaceutical manufacturing processes and procedures Computerized systems cGMPs, including post-marketing requirements (e.g., pharmacovigilance) TRAVEL REQUIREMENTS & WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job EEO Statement: We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

JOB SUMMARY / DESCRIPTION The Technical Support Analyst provides support to ECRS customers by troubleshooting and resolving a broad range of application issues using remote support, documenting tickets, and identify bugs. RESPONSIBILITIES * Provide excellent technical support to ECRS customers by providing the fastest possible resolution while maintaining empathy, courtesy, and professionalism. * Provide troubleshooting and root cause analysis services to ECRS customers with a current Support contract. * Monitor support issues to report software inefficiency and trends. * Analyze and support technical documentation. * Work closely with the Team Leads, Escalation Manager, Development, QA, Sales, and other teams to ensure that we are delivering overall superior products and support to our customers. * Model professionalism through conduct and attitude. * Provide identification, prioritization, and resolution of customers' technical support issues. * This position requires that you work at least 3 quarterly after-hour on-call shifts. QUALIFICATIONS * Intellectually curious, hardworking, ethical, and energetic - thrives on solving problems. * Live in Boone or near Boone and are willing to work in office 5 days a week. * Basic IT skills and a genuine love for technology. * Experience with technical help desk procedures, customer service, or retail operations. * Basic knowledge in at least one of the following: installing, operating, testing, planning, and configuring relevant technologies. * Intermediate to advanced root cause analysis and troubleshooting skills. * Experience with PC hardware/software repair and correction. * Basic understanding of retail environments and operations. * Strong work ethic, professional attitude, and a team player. * Strong written, verbal, and personal communication skills. * Top-tier customer service skills with a drive to produce high-quality work. * Ability to manage multiple priorities with flexibility to meet changing needs. * Technical certifications are a plus: Qualified Integrated Reseller, CompTIA A+, CompTIA ITF, CompTIA Network+. * Proficiency in Spanish is a plus. ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES. ABOUT ECRS: ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions. We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description The IT Service Tech I role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Responsibilities Responsible for level 1 help desk support at Hard Rock Bristol. This may include, but not be limited to, systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, personal computers, and printers, which play a key role in the operating environment of the casino. Available to work in a 24 hour, 7 day a week environment. Interface with company team members regarding computer program requests or problems. Ensure the computer/equipment areas are maintained in a clean and orderly fashion. Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, systems development, and programming projects, and ensure their efficient, cost-effective, and timely completion. Stay abreast of the state of the art in computer technology and systems. Promote positive end user relations, high employee morale, and performs tasks or other duties at the direction of department Management as assigned. All other duties as assigned. Qualifications Minimum of five years' work experience in a technical analytical position, responsible for managing server environments. Project Management skills a definite asset.

Responsible for the implementation of a suitable individualized service plan for individuals with intellectual disabilities who reside in their own homes, in the community or other appropriate settings. Services may include: in-home training, personal assistance, in-home respite services and out-of-home respite services. Input as to needed services will result from a team approach and will include involvement from Case Management Services, family members, and appropriate therapeutic consultants. The purpose of this position is to enhance the individual's level of independence in the community, and to prevent a more restrictive placement. Provide personal care and assistance to individuals, to include bathing, dressing, grooming and feeding, if needed. Clean the individual's room and related areas, wash and dry laundry, and prepare meals for the individual. Teach skills to the individual to increase independence. Assist in administration of medications, replenishment of medications, repackaging of medications, and documentation of same. Transport individuals on community outings to increase social skills. Transport individuals to doctor's appointments as needed. Serve as a member of the planning team, working closely with the assistant supervisors, case managers and other suitable professionals to ensure goals are met.Responsible for keeping accurate and confidential records on the time spent on direct service, progress made, and documentation of any unusual circumstances that may arise. Responsible for timely submission of monthly billing reports, payroll time sheets, quarterly reports, and related paperwork. Responsible for timely submission of accident reports, serious injury reports, fall reports and medication error reports, as required by policy. Required to attend in-services on a regular basis, as determined by the supervisor, to improve professional knowledge of concepts associated with intellectual disabilities. Adhere to all policies and procedures of Cumberland Mountain Community Services Board, the rules and regulations of the Department of Behavioral Health and Development Services and the Code of Virginia, and adhere to the expectations of CMCSB's Employee Code of Ethics. Assist in dealing with verbally and physically aggressive individuals using agency approved techniques, in order to effectively meet treatment needs, and comply with human rights regulations.

JOB TITLE: Software Support Analyst Tier II FLSA STATUS: Non-Exempt DEPARTMENT: Public Sector REPORTS TO: Team Lead TRAVEL: 5-10% travel required The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead. ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. * Build and maintain effective relationships with team members, management, in-house software developers and clients. * Identify, troubleshoot and resolve application issues. * Communicate and escalate issues that cannot be resolved to the appropriate team member(s). * Document all reported issues and task details; analyze gathered data. * Deploy and provide training on software applications to new clients and new versions to current clients. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): * High school diploma or equivalent * Two (2) years related experience * Must have a proficient understanding of computer and technical concepts * Must have strong troubleshooting skills * Must have strong verbal and written communication skills * Ability to prioritize workload and manage multiple responsibilities effectively PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): * Associate's degree or higher from a college or university is preferred

At Friendship Automotive, our customers are friends and our Team Members are family. In 5 states and 8 cities with 18 locations, we're looking to add talent to our growing team! Come develop your career with an award-winning, customer-focused automotive group. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 13 years and counting! We're looking for an INFORMATION TECHNOLOGY (IT) SUPPORT TECH Responsibilities: * Provide centralized and/or site based technical support to team members, including network selection, configuration, installation, operation, repair, maintenance, software installation and troubleshooting * Troubleshoot hardware and software issues related to various computer systems, operating systems and application software using basic test equipment or diagnostic software * Maintain multi-media devices, including but not limited to telephones, printers, monitors and projectors * Repair and maintain basic cabling systems, including coaxial cabling, Category 5 cabling, etc * Improve knowledge and skills through extracurricular training and involvement in professional organizations * Other duties assigned by IT Manager or Friendship Management Services Education/Experience: * Associates Degree in a computer related field preferred * Experience with computer hardware and software including the latest Microsoft Operating Systems * A+ Certification, or willingness to obtain IT professional certification Requirements: * Able to perform each essential duty satisfactorily * Willing to travel to all locations as needed * Available during all administrative and sales hours * Clean driving record and valid driver's license Other Skills/Abilities: * Clear, concise, and effective oral and written communication * Ability to establish and maintain effective working relationships with staff, management, and customers * Ability to apply current knowledge and continuously learn * Ability to represent the company in a manner consistent with Friendship values and expectations Physical Demands: To successfully perform the essential functions of this position, the team member may be regularly required to lift moderately heavy objects, crawl in small spaces, etc. as associated with maintaining the IT equipment. Compensation and Benefits: * You'll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.

The Infrastructure Technology Support Technician provides technical and professional IT support across the organization, including user account management, server and network administration, user and manufacturing computer repair and configuration, end-user training, and proactive system monitoring. This role ensures reliable IT operations and helps position technology as a service-driven partner to the business. KEY RESPONSIBILITIES: Maintain and support PCs, printers, modems, switches, routers, infrastructure wiring, and other IT-related equipment across office and manufacturing environments. Administer VoIP telephone systems, including user setup, feature management, voicemail, and phone security. Provide one-on-one user training and ensure compliance with company policies. Create and maintain user accounts across multiple systems, including Active Directory and cloud-based business applications. Manage and prioritize end-user support requests through the Help Desk ticketing system. Install, configure, and perform appropriate repairs to hardware, software, and peripherals in line with technical specifications. Diagnose and resolve technical issues by reviewing manuals, consulting forums, and working directly with end users. Collaborate with other Corporate IT members and 3 rd party vendors to design, implement, and maintain company-wide IT strategies and standards. Promote and drive adoption of standardized infrastructure, business systems, and best practices. Identify and act on opportunities to improve IT efficiency, responsiveness, and cost-effectiveness. Deliver IT services with a customer-focused, service-oriented approach to internal and external stakeholders. KEY SKILLS AND COMPETENCIES: Strong troubleshooting and problem-solving skills across PC, server, and network systems, including wired and wireless infrastructure (Cisco/Ubiquity preferred). Experience with system administration, server management, and cloud services (Microsoft 365 / Azure). Ability to translate technical solutions into user-friendly guidance and provide top-tier end-user support. Demonstrated ability to prioritize, track, and resolve multiple IT tasks in a fast-paced manufacturing environment, including on-call support for off-shift issues. Business-focused, customer-oriented service mentality with high integrity, self-motivation, and proactive thinking. Proficiency with Help Desk ticketing systems, monitoring tools, and IT documentation. Strong written and verbal communication and interpersonal skills; ability to mentor and train users. Ability to work safely around manufacturing equipment and maintain a professional and responsive service presence. EDUCATION AND EXPERIENCE REQUIREMENTS: Post-secondary education in a related field preferred but not required. Minimum of three years of experience supporting IT equipment, including PC support, network administration, and system/server management; experience in a manufacturing environment preferred. Hands-on experience with: Microsoft Active Directory, Windows Server and Win Client OS VMware or another Hypervisor, and virtual server management Linux (Ubuntu Linux, Oracle Linux, Red Hat, etc.) Microsoft 365 tenancy Azure, AWS, OCI or other cloud infrastructure Ring Central or other VoIP telephony Demonstrated success in delivering business value through IT-enabled solutions. Strong project management skills with the ability to oversee multiple initiatives simultaneously. Proven vendor management experience. Experience in operations, customer service, supply chain, or other business functions outside of IT is desirable. WORKING CONDITIONS/OTHER: Full Time, Salary Non-Exempt, 40+ hours per week, Monday - Friday On-call availability for off-shift issues as required. Occasional travel to other facilities may be required. This job works both in a normal office environment and in the plant with some exposure to noise, dust, and machinery. Approximately 60% / 40%. Sitting/standing, free to move around, some repetitive movements (i.e., keyboarding) Sustained visual concentration on numbers, policy documents, etc. while viewing small areas such as monitors and small screens. Maintains up-to-date knowledge of federal and state employment law, compliance, trends, new technologies and best practices in areas of responsibilities. This position description is not intended to be an exhaustive list of all duties, responsibilities and competencies required of this position. Employees are held accountable for all aspects of the job, which are subject to change at any time. An individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionCaregiver Needed: Support for an Adult Client - Kingsport, TN Pay Rate: $16/hour Schedule: Monday, Wednesday, Friday | 9:00 AM to 1:00 PM (or 9:30 AM to 1:30 PM) We're looking for a dedicated and caring caregiver to provide long-term companion care for a female client in Kingsport, TN. The ideal caregiver will offer consistent support, empathy, and reliability to help maintain the client's comfort and independence. Client Overview: Clear-minded and enjoys meaningful conversation and companionship Wheelchair-bound; requires assistance with transfers and mobility support Assistance needed with feeding and occasional transportation for doctor's appointments and short outings May need caregiver to accompany during vacations for continued support Qualifications Minimum 1 year of caregiving experience (professional or personal) with total-care or mobility-limited clients Physically capable of performing safe transfers and hands-on care CPR/First Aid certification required Reliable transportation and proof of insurance Must pass a background check Dependable, patient, and compassionate communicator If you're compassionate, dependable, and committed to providing respectful and supportive care, we'd love to hear from you. Hiring info: We're looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here's what we provide: ✔️ Free background checks for all applicants ✔️ A professional helper profile to apply for jobs easily ✔️ Real-time job notifications for opportunities in your area ✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments Once your Herewith helpers profile is set up, you'll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Plus, be the first to take advantage of one-time tasks, a new way to make money helping others. Get started today and make a meaningful impact in your community! Learn more about Herewith at *****************************

The IT Service Tech I role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Responsibilities * Responsible for level 1 help desk support at Hard Rock Bristol. * This may include, but not be limited to, systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, personal computers, and printers, which play a key role in the operating environment of the casino. * Available to work in a 24 hour, 7 day a week environment. * Interface with company team members regarding computer program requests or problems. * Ensure the computer/equipment areas are maintained in a clean and orderly fashion. * Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, systems development, and programming projects, and ensure their efficient, cost-effective, and timely completion. * Stay abreast of the state of the art in computer technology and systems. * Promote positive end user relations, high employee morale, and performs tasks or other duties at the direction of department Management as assigned. * All other duties as assigned. Qualifications Minimum of five years' work experience in a technical analytical position, responsible for managing server environments. Project Management skills a definite asset. Additional Details KNOWLEDGE OF: * Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access; Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills. * Working technical knowledge of current network protocols, operating systems, and standards. * Minimum of one (1) year of Information Systems experience or college level course work. * A+ Certification highly desirable. ABILITY TO: * Strong understanding of the organization's goals and objectives. * Ability to present ideas in business-friendly and user-friendly language. * Highly self-motivated and directed, with keen attention to detail. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize tasks in a high-pressure environment. * Strong customer service orientation. * Experience working in a team-oriented, collaborative environment. * Communicate clearly and concisely, both orally and in writing. * Establish and maintain effective working relationships with those contacted during work. * Be flexible to work varying shifts and time schedules as needed. Age Requirements 21+

JSA is currently hiring for a Policy Support Specialist on our Support Staff team. Our support staff play a vital role in the day-to-day activities of the company. Candidates with basic computer skills, a high attention and detail and those excited to be a part of team JSA are encouraged to apply. AGENT FOCUSED AND SOLUTION DRIVEN INSURANCE THINKING SINCE 1981 About Us: Jackson Sumner & Associates (JSA), a family owned and operated company, is an Excess and Specialty Lines Broker that began in 1981 in Boone, North Carolina. Current Chairman, Wayne Sumner, started JSA with just one other employee and focused on Police Professional in North Carolina. Today the company is led by our President & CEO, Danielle Wade, Wayne Sumner's daughter, has grown to over 80 employees, and has expanded our ability to write in North Carolina, South Carolina, Virginia, Georgia, Tennessee, and Maryland. JSA currently has offices located in Boone, NC and Richmond, VA and offers a wide range of products including property, casualty, automobile, garage, professional and personal lines. JSA is committed to quality service for our brokers and strong underwriting for our companies. Not only does our advanced technology set us apart from our competitors, so do our people; we have some of the best in the industry! Position Description: The Policy Support Specialist role is responsible for entering data into the computer operating system to generate documents for agents and companies. Must be able to effectively communicate and maintain excellent customer service to agents and companies. Must possess the ability to work within a team environment and coordinate processes. Essential Responsibilities: Process policies, binders, endorsements, audits, filings, DNOC's, and cancellations as delegated. Maintain group email accounts as delegated. Maintain a professional relationship with internal staff, retail agents and companies via written and phone communication and maintain excellent customer service to agents and customers Participate in weekly staff meetings Other duties as assigned Minimum Qualifications: High school diploma or equivalent Must possess strong verbal and written communication skills Must possess basic computer knowledge and skills Must possess the ability to work within a team environment and coordinate processes Ability to maintain strict confidentiality Must be able to prioritize and manage multiple tasks with various deadlines Benefits of Working at Jackson Sumner & Associates: Medical, Dental and Vision Offerings 401k Wellness Incentives In-house gym, Zen room and exercise classes Paid Vacation, Holidays, personal/sick time

Join Our Team - You were made for MORE Are you looking for MORE time providing care? MORE work/life balance? MORE mission-driven work? AMOREM is seeking a qualified Grief Support Specialist to join our team. The Grief Support Specialist (GSS) provides grief support to hospice patients, family members of hospice patients and community members that have sustained the death of a loved one or close friend. Grief support is provided through individualized plans of care including grief focused mailings, periodic support phone calls, monthly calls, grief support sessions, individual counseling, grief support groups and social support grief events. The GSS also provides grief education and grief focused crisis response in the community as requested/needed. What AMOREM Offers You Competitive pay Dedicated clinical coach from your first day of employment Supportive clinical leadership always available to you Professional growth opportunities, including: Education assistance Mentorship and leadership development Nursing development programs and hospice certifications Comprehensive benefits package including: Employer-paid programs (EAP, wellness, life insurance, long-term disability) Excellent medical, dental, and vision options Generous paid time off (PTO) - accrual increases with tenure Requirements Requirements ESSENTIAL DUTIES & RESPONSIBILITIES: · Maintaining IBA and Monthly To Do report contacts, and plan of care updates, according to the plan of care · Complete initial bereavement assessment contact within 4-6 weeks · Provide grief counseling and support services to hospice served individuals and community members · Promote upcoming bereavement events within the community · Attend IDG · Provide grief education and presentations in the community, as needed · Facilitate adult, adolescent, and child grief support groups, as assigned · Assist with planning Good Mourning Children's Grief Camp, leading activities, as assigned · Attend and/or facilitate Good Grief Meal once per month, providing fellowship and grief support to attendees · Collaborate with school personnel to provide grief education and grief support to students and faculty, as assigned · Network with community school counselors, social workers, local non-profits, senior centers, churches, and child-related agencies regarding grief support needs KNOWLEDGE, SKILLS & ABILITIES: · Knowledge of grief and loss, grief education, grief counseling techniques and therapeutic modalities · Ability to complete timely and accurate documentation MINIMUM QUALIFICATIONS: Education: · Master's degree in social work, psychology, or human service degree. ·Experience: · Experience in bereavement preferred Licensures & Certifications: (if applicable): · LCSWA/LCSW PHYSICAL DEMANDS: · Visual acuity to read written documentation and computer tasks · Speech and hearing skills necessary for telephone interaction and face to face contact · Ability to sit as required to perform duties · Ability to stand, bend and lift an average of 30 pounds · Manual dexterity with the ability to manipulate office equipment and complete written documentation · Ability to walk, squat, kneel, climb and balance SPECIAL REQUIREMENTS: · Must have an automobile with required insurance coverage and state driver's license

Description: Purpose: Recovery Support Specialists must be organized, personable, and capable of balancing the needs of multiple patients as well as their healthcare providers and insurance representatives to address barriers that will ensure the patient can navigate their recovery experience by demonstrating the following skills: active listening, service orientation, social perceptiveness, critical thinking, time management, active learning, good judgment and decision making, verbal communication skills, and ability to monitor for progress and needed interventional actions. Duties: The Recovery Support Specialists will act as an integral member of the ReVIDA Recovery multidisciplinary team by supporting patients in obtaining their individualized goals, by building and strengthening linkages with community resources and family members by deliberately organizing patient care activities and sharing information among all the participants concerned with a patient's care to achieve safer and more effective care. The Recovery Support Specialists will assist individuals in opioid use disorder treatment in developing a service plan, referrals, and linkage, ensuring the patient has access/continuity of care throughout the mental health and primary care system, ensuring each patient has resources to acquire medication, has transportation for appointments, and attends appointments. The Recovery Support Specialists will ensure individuals have access to psychosocial rehabilitation, support, employment, and housing options while encouraging the individual to utilize community/natural supports to assist in managing substance use disorders. Physical, Emotional Demands, and Work Conditions: Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation). Quality of hearing (whether natural or with accommodation) must be acceptable. Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients. Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. For this reason, "Universal Precautions" must always be followed. The employee should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Subject to work schedule and shift changes. Supervision/ competency evaluations: Supervision and competency evaluations are provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement processes, reporting, interactions, strategic planning, outcomes, and annual competency review. Competencies: Substance Use Care Coordination supports the patient's medical, behavioral health, and other health care needs through the facilitation of necessary referrals to help meet the overall biopsychosocial needs of the patient. This includes addressing needs beyond the patient's medical status and issues such as unstable housing, food insecurity, childcare, and other social determinants of health. Referrals are documented and tracked. Additionally, the Recovery Support Specialists assists individuals in addressing any barriers to completing recommended referrals, such as transportation issues, and documents these interventions and outcomes. Care coordination includes communicating the patient's needs and preferences at the right time to the right people by sharing and securely using the information and providing practical and comprehensive care to the patient. This role requires referrals to community programs and services and appropriately documenting and tracking referrals and outcomes. The Care coordinator collaborates and documents all efforts to help the member address any barriers to access to appropriate community-based referrals. Care Coordination includes the appropriate use of and facilitation of referral to various community-based support modalities, including consideration of referral to 12-step and other self-help programs, peer recovery services, social service agencies, and other community-based resources appropriate to the member's recovery. Organizes and participates in interdisciplinary care planning that consists of at least monthly meetings of the multidisciplinary treatment team (including all relevant medical and behavioral health care professionals involved in providing and coordinating the member's care) and documents this collaboration appropriately. The Recovery Support Specialists, in participating in the interdisciplinary treatment team meeting, will review the patient's complete medical record (including urine drug screens and laboratory tests), discuss the current status of the patient's progress toward meeting their goals as specified in their plan of care, assist in addressing any barriers toward the individual's progress in meeting their identified treatment goals as well, as the actions which the treatment team will undertake to address those barriers. The Recovery Support Specialists will participate in identifying any new problems and goals and modification of the IPOC action plan accordingly. Other duties, as assigned. Effectively addresses and documents all barriers to completing any community-based referrals and patient needs. Tracks and maintains accurate and thorough documentation of referrals in the patient's medical record. Creates an Individualized Plan of Care (IPOC) in collaboration with Multidisciplinary Treatment Team, utilizing the required Department of Medical Assistance Services (DMAS) template, within 30 days of admission. Promptly reviews and updates the Individualized Service Plan (ISP) at 90-day intervals and Individualized Plan of Care (IPOC) every 30 days as required. Organizes and participates in interdisciplinary care planning with the treatment team at least monthly. Effectively collaborates with all members involved with providing and coordinating patient care. Creates Individualized Aftercare Plan and Discharge Plan with collaboration from Multidisciplinary Treatment Team members. Demonstrates thorough understanding of all Department of Medical Assistance (DMAS) of Virginia Addiction Recovery Treatment Services (ARTS) program requirements and Office Based Opioid Treatment (OBOT) guidelines; seeks clarification or guidance if unsure. Maintains attention to detail, actively proofreads and edits written communication & patient documentation. Effectively directs and organizes daily responsibilities & workflow. Establishes and maintains appropriate boundaries with patients, treatment team, and colleagues. Applies knowledge and experience to solve problems; consults with others as needed. Listens attentively and proactively asks questions for clarification as needed. Works in collaboration with Multidisciplinary Treatment Team members Requirements: Recovery Support Specialists Requirements: Experience: One year of previous experience working with SUD/OUD/BH populations required Special Requirements: Knowledge of the disorder process of substance use disorders, dual diagnoses, opioid use disorder, and recovery support services required. Licensure: Tennessee: RN, LPN, CMA, MSW, BSW, or Equivalent. Virginia: RN, CSAC, CSAC-R, CSAC-A, BSW, or Equivalent Must be registered with the Board of Virginia Special Requirements: Knowledge of applicable State Code of Regulations and 42 Code of Federal Regulations (CFR) Part 2. Compliance with accepted professional standards and practices; Ongoing adherence to the NAADAC Code of Ethics and any other applicable Codes of Ethics for their respective profession. Continuing Education & Professional Licensing/Certification Requirements: The employee is expected to participate in appropriate continuing education as requested and required by their immediate supervisor. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing. While this job description is intended to reflect the job requirements, management reserves the right to add or remove duties from jobs when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Furthermore, they do not establish an employment contract and are subject to change at the employer's discretion.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

USAntibiotics, the only U.S. manufacturer of Amoxicillin products, is part of the Jackson Healthcare family of companies. We're always looking to add new talent to our teams, and we value diverse professionals who have strong leadership skills, align with our culture, and are committed to excellence. POSITION SUMMARY: The Senior Technical Operations Validation Specialist is the subject matter expert (SME) for various types of technical responsibilities which are within the scope and oversight of the pharmaceutical quality unit, encompassing validation of processes, equipment, facilities, cleaning procedures, and computerized systems; commercial support, and research and development support as needed. Establishes that all computerized systems are functioning as intended and designed. Ensures that all written procedures and practices are in place for computerized systems and serves as primary support for QC and Technical Support laboratories for analytical method development, problem solving and validation in addition to leading equipment validation ROLES & RESPONSIBILITIES: Create validation protocols for processes, equipment (IQ, OQ, and PQ), cleaning procedures, facilities, and computerized systems. Serves as system administrator and technical SME responsible for ensuring systems are qualified and functioning as intended, process flow of tasks are well designed and efficient, and systems are compliant with regulatory and corporate standards for data integrity and purpose, thus ensuring adequate quality systems and respective written procedures and practices are in place for these computerized systems for the lifecycle, (e.g., change control, validation, coding standards, training, problem reporting, hardware, software and interface operations, system security, electronic records/electronic signatures, audit trail processes, data integrity, etc.). Primary technical support for QC laboratories for analytical method development, problem-solving, and validation in addition to leading equipment validation (IQ, OQ, and PQ). Configure and test software such as Quality Control Laboratory Information Management System (LIMS), Chromatography Data System (CDS) and other QC computerized systems, maximizing the potential functionality of such systems. Prepare and compile data to analyze test information to determine process or equipment operating efficiency or to diagnose malfunctions and write technical papers or reports or prepare standards and specifications for processes, facilities, products or tests. Studies chemical compounds and uses research to support the development of products or processes. Subject Matter Expert (SME) for supporting risk assessments for any product quality inquiries, calculations of formulation content, and/or supports the assessment of any potentially applicable emerging risks as may be identified within the pharmaceutical industry. Liaises with laboratory section managers and other QC personnel, IT and service providers to support questions, resolve problems and provide training as needed. Support technical documentation for CMC supplements, Annual Reports, Annual Product Reviews to assist Quality and Regulatory Affairs with maintaining product registrations as needed or requested. Assists with evaluation and implementation and validation of identified software for new applications or for replacement. Perform other ancillary data management tasks and support performance of any system interfaces as needed. Immediately notify lab personnel of any operational challenges or hardware/software system failures so laboratory personnel can take appropriate action. Set up/ modify product specifications, test methods, calculations per methods and perform test runs in LIMS and SAP as needed per the change control task lists (using appropriate environments for development, testing and production (when proven and approved). Recommends improvements, ideas or changes to methods and operations as appropriate for cGMP compliance, efficiency, cost and performance. Assists with technical writing, e.g., revision of analytical procedures, equipment related SOPs, and results summaries as required, content of drug product registrations, investigations, CAPAs, risk assessments, etc. Assists with and carries out other departmental duties as deemed appropriate by Manager to meet the goals, business objectives, and production plans. Keeps current with technical and professional literature and compendia, attending technical discussions, and training opportunities as applicable and beneficial. Encourages safety first in work practices via guidance from training sessions, chemical hygiene plan, Safety Data Sheets (SDSs), and other technical literature and resources. Perform statistical analysis of laboratory and process data to support Annual Product Reviews and Continued Process Verification programs. KNOWLEDGE, SKILLS, AND ABILITIES: Technical writing, including validation protocols, risk assessments, and SOPs in a FDA-regulated environment Problem solving skills Ability to perform independent research to provide scientific and technical justification for proposed procedures, processes, or products Data analysis skills, including statistical analysis of process and laboratory data for statistical process control and other applications Strong computer skills, including word processing, spreadsheets, and application software ACCOUNTABILITY: Scientific theory and analytical methodology and pharmaceutical laboratory practices for accuracy and reliability Excellent attention to detail and problem-solving skills. Ability to train well and communicate necessary principles and details to others. Appropriate interpersonal (team work) and leadership skills. Strong verbal communication skills and technical writing skills. Ability to recognize possible compliance, technical, or safety-related issues, prioritize and decide appropriate course of action. Ability to suggest appropriate corrective and/or preventive action(s) and execute implementation. Ability to work in a multi-disciplinary team environment and support objectives of the site organization. Demonstrated ability to make good decisions and function independently. COMPLEXITY: Must be knowledgeable of system configuration, operation and validation in order to assure identification of any system compliance issues and be able to respond and minimize system disruptions. Must have knowledge of analytical methodologies and instrumentation and laboratory operations in order to maintain effective computerized systems and problem-solving support to assure proper data treatment, calculations, input of acceptance criteria and other configuration, etc., in LIMS and CDS, etc., to ensure data integrity and the most efficient ways of working. Must be able to multitask and manage multiple projects per established priorities. Must be able to clearly communicate problems and/or objectives with Technical Support, consulting personnel and service providers. Advanced computer skills. SAP experience and related laboratory software experience preferred in addition to the ability to troubleshoot hardware and software configuration issues and to maximize potential of computerized systems. Must have recent relevant experience with regulatory expectations for appropriate data analysis and treatment and use of statistics and other tools for trending and root cause analysis and process improvement. Ability to assess product formulations for content and quality when any potential risk assessments may be indicated. REQUIRED KNOWLEDGE: Laboratory testing of pharmaceuticals Pharmaceutical manufacturing processes and procedures Computerized systems cGMPs, including post-marketing requirements (e.g., pharmacovigilance) TRAVEL REQUIREMENTS & WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job EEO Statement: We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.

JOB TITLE: Software Support Analyst Tier II FLSA STATUS: Non-Exempt DEPARTMENT: Public Sector REPORTS TO: Team Lead TRAVEL: 5-10% travel required The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead. ESSENTIAL DUTIES & RESPONSIBILITIES: Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. Build and maintain effective relationships with team members, management, in-house software developers and clients. Identify, troubleshoot and resolve application issues. Communicate and escalate issues that cannot be resolved to the appropriate team member(s). Document all reported issues and task details; analyze gathered data. Deploy and provide training on software applications to new clients and new versions to current clients. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): High school diploma or equivalent Two (2) years related experience Must have a proficient understanding of computer and technical concepts Must have strong troubleshooting skills Must have strong verbal and written communication skills Ability to prioritize workload and manage multiple responsibilities effectively PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): Associate's degree or higher from a college or university is preferred

At Friendship Automotive, our customers are friends and our Team Members are family. In 5 states and 8 cities with 18 locations, we're looking to add talent to our growing team! Come develop your career with an award-winning, customer-focused automotive group. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 13 years and counting! We're looking for an INFORMATION TECHNOLOGY (IT) SUPPORT TECH Responsibilities: Provide centralized and/or site based technical support to team members, including network selection, configuration, installation, operation, repair, maintenance, software installation and troubleshooting Troubleshoot hardware and software issues related to various computer systems, operating systems and application software using basic test equipment or diagnostic software Maintain multi-media devices, including but not limited to telephones, printers, monitors and projectors Repair and maintain basic cabling systems, including coaxial cabling, Category 5 cabling, etc Improve knowledge and skills through extracurricular training and involvement in professional organizations Other duties assigned by IT Manager or Friendship Management Services Education/Experience: Associates Degree in a computer related field preferred Experience with computer hardware and software including the latest Microsoft Operating Systems A+ Certification, or willingness to obtain IT professional certification Requirements: Able to perform each essential duty satisfactorily Willing to travel to all locations as needed Available during all administrative and sales hours Clean driving record and valid driver's license Other Skills/Abilities: Clear, concise, and effective oral and written communication Ability to establish and maintain effective working relationships with staff, management, and customers Ability to apply current knowledge and continuously learn Ability to represent the company in a manner consistent with Friendship values and expectations Physical Demands: To successfully perform the essential functions of this position, the team member may be regularly required to lift moderately heavy objects, crawl in small spaces, etc. as associated with maintaining the IT equipment. Compensation and Benefits: You'll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.

Job DescriptionCaregiver Needed: Support for an Adult Client - Johnson City, TN Pay Rate: $15/hour Schedule: Monday, Wednesday, Friday | 2-3 hrs (hours may expand based on client needs) We're seeking a trustworthy and patient caregiver to support a 91-year-old male client in Johnson City, TN who values his independence but requires light assistance due to a recent fall and ongoing dementia care needs. Client Overview: Independent with cooking and personal hygiene High fall risk; uses a cane and walker Prefers a familiar, cluttered environment - caregiver must be respectful of his space Receives ongoing OT, PT, and home health visits Occasionally needs transportation assistance for errands, groceries, banking, and appointments Light housekeeping is welcome (dusting, sweeping), but personal items should not be moved Trust is essential Qualifications Minimum 1 year of caregiving experience (professional or personal) with total-care or mobility-limited clients Physically capable of performing safe transfers and hands-on care CPR/First Aid certification required Reliable transportation and proof of insurance Must pass a background check Dependable, patient, and compassionate communicator If you're dependable, compassionate, and understand the importance of preserving a client's independence and comfort, we'd love to hear from you. Hiring info: We're looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here's what we provide: ✔️ Free background checks for all applicants ✔️ A professional helper profile to apply for jobs easily ✔️ Real-time job notifications for opportunities in your area ✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments Once your Herewith helpers profile is set up, you'll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Plus, be the first to take advantage of one-time tasks, a new way to make money helping others. Get started today and make a meaningful impact in your community! Learn more about Herewith at *****************************